9447 comments found.
Please help I see I’m not the only one who can’t see the RealHomes CRM Dashboard. We’ve tested with a child theme and a classic theme, with the old CRM plugin active, deactivated, and deleted (with a cache clearer). Please help us all who are having this problem after the update.
Hi,
Thank you for reaching out to us.
Please ensure that you have deleted the old Real Estate CRM, and install the latest one.
If the issue persists, we will have to look into your website to configure the latest CRM on your website.
Could you please let us know which version of RealHomes you are using on your website?
Best regards,
The InspiryThemes Team
Fatal error when I activate RealHomes CRM Please help.
Hi,
Thank you for reaching out to us.
The error you’re seeing occurs because your hosting server does not have the short_open_tag setting enabled. You can contact your hosting provider and request them to enable this setting to resolve the issue.
Alternatively, you can manually replace the file to fix the problem. Please download this file (class-realhomes-crm-helper.php): https://dropover.cloud/83d604 and upload it to your website’s directory at: wp-content → plugins → realhomes-crm → includes.
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Yes, this works well. Thank you very much.
Pleasure.
NO actualicen a la 4.5 se borra todo lo que hicieron, colores, diseños y todo lo traducido
Hi,
Thank you for your comment.
Updating to version 4.5 will not erase your colours, designs, or translations. This occurs only if the parent theme has been renamed or if significant customisations were made directly to the theme files rather than through a child theme.
We highly advise creating a full backup of your website before updating any themes or plugins. This allows for quick restoration if any unforeseen problems occur.
If you’re still experiencing problems after the update, please share more details, and our support team will help you identify the exact cause.
Best regards,
The InspiryThemes Team
gracias por responder, pero me paso, como me pueden colaborar por favor. Al actualizar no quedo funcionando al subir una propiedad y ya despues al volver a ingresar ya no estaba la traduccion y los cambios en coleres
Hi,
We have to look into your website thoroughly. Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards,
The InspiryThemes Team
voy a actualizar la version que acaban de subir el dia de ayer, como debo actualizar para que no me pase lo anterior, tienen un paso a paso, por favor me pueden colaborar. mil gracias
Hi,
Please consult the following guide to update RealHomes to its latest version.
How to update RealHomes:
https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Hi, I purchased my license approximately three years ago, and I’m now trying to renew the support. However, When I try to access the support page, I receive the message: “Please enter a valid purchase code.” Could you please help me retrieve my purchase code or advise me on how to proceed? Thank you in advance.
Hi,
Thank you for reaching out to us.
Please read this guide to learn how you can find the purchase code to use in RealHomes.
If you have any further questions or run into issues, please feel free to ask.
Best regards,
The InspiryThemes Team
Hi, PRE-SALE QUESTION :
I need to start a new project and I need to know if you have an estimated release date for a very important feature required by my client :
When will you publish the update who will permit to have BOTH real estate sell properties AND home vacation short term rental features in the same website ?
Thanks a lot
Hi,
Thank you for contacting us.
RealHomes has already integrated all features for both real estate sales and vacation rentals.
The only feature still needed was Dual Property Pricing, which we will include in the upcoming RealHomes update. You can expect version 4.4.5 to be released within the next week or sooner.
Feel free to reach out if you have any more questions or concerns.
Best regards,
The InspiryThemes Team
thanks a lot, but not sure to understand well your answer : “RealHomes has already integrated all features for both real estate sales and vacation rentals.” => is it possible now to have both features in the same time on the same website ? because in your documentation (perhaps not yet updated) it’s still indicate that if you engage the “rental option” it will deactivate the normal real estate … ?
Hi,
The new update is now live, and you can consult this guide on how you can add both prices for rent and sale: https://realhomes.io/documentation/add-property-vr/#dual-pricing-sale-and-rent
Please let us know if you have any further questions or concerns.
Thank you,
The InspiryThemes Team
Good afternoon, I have been using realhomes for 3 years and want to change the old design to the new Fusion. I have 3,000 properties on the website and custom fields, 3 languages via WPML. What is the best way to do this? Install a new demo website and transfer the properties there, or install the new design on the old website and work directly on it.
Hi,
Thank you for contacting us.
We understand that you want to utilize the new Fusion design. It is crucial to update it properly because you want to retain the old data.
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards,
The InspiryThemes Team
Hi Can custom headers and footers be build with Free version of Elementor, or must Pro version be purchased? Thanks Fred.
Hi Fred,
Thank you for contacting us.
You don’t need to purchase Elementor Pro to build custom headers and footers with RealHomes. The theme includes a powerful built-in feature that allows you to create and assign custom headers and footers using the free version of Elementor.
You can follow the step-by-step guide below to learn how to set it up: How to Create Custom Header and Footer
Please let us know if you have any further questions or need assistance setting it up.
Best regards,
The InspiryThemes Team
I noticed that the video player isn’t respecting the aspect ratio of vertical videos.
Problem: Videos in portrait format (9:16) are being rendered inside a fixed landscape (16:9) container. This causes a ‘pillarbox’ effect (black bars on the sides) and drastically reduces the actual size of the video, harming the mobile viewing experience. (See attached screenshot).
Suggested Solution: Ideally, the player should automatically detect the video’s aspect ratio and adjust the container’s height to fill the space correctly. If auto-detection isn’t feasible, a manual option in the backend to force the aspect ratio to ‘9:16’ would solve it.
Hi,
Thank you for contacting us.
I understand your concern, but I am unable to reproduce the issue on my side. Please provide your website URL so I can investigate further.
Best regards,
The InspiryThemes Team
View the video on the mobile version
https://flaviosteiglederimoveis.com.br/imovel/apartamento-3-dormitorios-1-suite-a-3-quadras-do-mar-na-praia-grande-torres/Hi,
I have looked into your concern and noticed that you have uploaded the video directly to your website.
I am also unable to replicate the issue on my side. Could you please confirm which device or browser you are using?
Best regards,
The InspiryThemes Team
Yes, I uploaded it directly to test how the video would look in the property listing. I used the Google Chrome browser.
Hi,
I’m sorry to get back to you late on this. We have released the latest update of RealHomes. Could you please update RealHomes to v4.4.5 and let me know if the issue persists.
Thank you,
The InspiryThemes Team
Hi Team, happy with the Theme, it is working out well so far. I am looking to sync the website to my software system I use for property management. There is a function on my software where i can imput “applicant” details with their property preferences (no. of bedrooms, no. of bathrooms, location, amenities etc.) is there a function on this theme where an aplicant can imput their own details and i can sync them to my software? the software is called Acquaint. In short, what i want to do is use my software to run market properties to registered applicants on my website
Hi,
Thank you for reaching out to us.
Please sign up at our support website and ask your question over there and we will assist you properly.
Best regards,
The InspiryThemes Team
I have a problem after the user logs in (not admin). The user can log in, but when they leave the control panel login profile, my properties (small popup hover disappears, like they are not logged in)...
When I turn off caching in htppacess, this profile pop-up remains. But if I do this, I will burn the server. No caching…
Hi,
Thanks for reaching out to us.
The hard caching won’t work with any theme or plugin of WordPress because there are multiple features that need dynamic data availability.
So, please adjust the settings for Javascript in your caching plugin to avoid caching the Javascript files of RealHomes to resolve this problem.
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Not able to update… I am stuck on 4.3.8 version and I don’t see the update button anymore… I am also not able to download the theme (ends on 99.99% and never finishes), so that I can do it manually. All other themes that I have can be downloaded from Themeforest, except this one
Why can’t I update the theme?
I have managed to download and I have followed the steps on:
https://support.inspirythemes.com/knowledgebase/how-to-update-real-homes-theme-safely/and
https://support.inspirythemes.com/knowledgebase/update-theme-manually/However, after updating the theme on my site, it is broken. It was not possible to load CSS/Fonts, etc I am even receiving a 502 Bad Gateway error. But when I switch back to old 4.3.8, everything works ok.
Do I need to update the child theme also? My version is RealHomes Child ThemeVersion: 1.4.2
What about plugins Easy Real Estate Version 2.2.8 – I don’t have an option on the UI to update if any RealHomes Demo Import Version 2.1.3 – I don’t have the option on UI to update if any RealHomes Elementor Addon Version 2.3.8 – I don’t have the option on UI to update if any Slider Revolution Version 6.4.3 – I don’t have the option on the UI to update if any
Hi,
Thank you for reaching out to us.
Please go to Dashboard → Appearance → Install Plugins and update all the listed plugins. Keeping component plugins up to date is essential to ensure compatibility and access to the theme’s latest features.
You don’t need to update the child theme unless your previous version of RealHomes was significantly older.
Please let us know if you have any further questions or need additional assistance.
Best regards,
The InspiryThemes Team
Hi. I am having difficulties to change pictures on my home page slider. Can you please tell me how can i change it?
Hi,
Thanks for reaching out to us.
If you’re using the Modern design, you can manage the homepage slider through the Edit Page screen located in Homepage Settings → Slider Area. To learn more about how to set up and change the slider images, follow the documentation here: https://realhomes.io/documentation/homepage-settings-modern/#homepage-slider-area
With the Ultra design, slider images are connected to the properties themselves. You must edit each property shown in the slider and update its featured image or slider images, following the instructions provided here. https://realhomes.io/documentation/add-property/#add-property-in-homepage-slider
Please review the above guide in line with your current design, and inform us if you require any further assistance.
Best regards,
The InspiryThemes Team
My site is ready and running already. Also my slider. Now i want to add a picture to slider but i can not figure out from where. I will remove one picture from there and put one instead. I am using modern design. Can not find the slider edit option.
This slide option use to be in the Easy Real Estate menü. It was one below from the bottom. There was an option there “slides”
Where did it go?
Hi,
Please ensure that you have enabled the “Slides” post type in Post Types settings panel as guided here: https://realhomes.io/documentation/post-types-settings/
If you have any questions or need further assistance, kindly let us know.
Best regards,
The InspiryThemes Team
Great. Thank you very much.
Pre-sales question: Can i import my properties from another theme to Real Homes or i have to create all since scratch? Thanks in advance
Hello,
Thank you for reaching out to us.
You can import properties into the RealHomes theme using the WP All Import plugin combined with the Import Properties into RealHomes Theme extension, which is designed specifically for RealHomes.
These tools allow you to import properties easily from CSV or XML files.
Please let us know if you need any further assistance.
Thank you,
The InspiryThemes Team
Good afternoon, could you tell me if you have added a feature to the search function that allows users to specify the minimum and maximum prices manually without using presets or a price slider?
Hi,
Thanks for reaching out to us.
Currently, this feature isn’t offered in RealHomes. Nevertheless, it’s a valuable suggestion, and we will look into adding it in a future update.
Please let us know if you have questions or concerns.
Best regards,
The InspiryThemes Team
Hi, i have a question about membership and listings. What i want is for an owner to registry on the website, select and pay for a plan membership, for instance a Basic Plan for 99€ and he can list 1 property on the website.
Now the question, when a guest find that said property, book it and proceed to pay, where the money go? To the owner membership or to the website?
Obviously if someone pay for a membership and list a property, the money from bookings of that said property have to go to the owner itself and not to the website(that have already received the fees from membership plan)...it is possible?
Because the website will have properties that i manage and the guests pays me when booking, and will have properties from other owner memberships and the guests have to pay them.
I’m speaking about different bank accounts.
Hi,
Thanks for getting in touch with us.
By default, all booking payments in RealHomes are handled through WooCommerce, so payments go to the website’s main account (the one connected to WooCommerce).
Suppose you would prefer the payments to go directly to the property owners. In that case, you can explore third-party WooCommerce Addons that support this functionality, for example, plugins that allow split or vendor payments.
Please note that when a booking is made, both the property owner and the website administrator receive the booking details by email. The owner can then contact the guest directly to arrange payment if needed.
We hope this clarifies how it works. Please let us know if you have any other questions.
Best regards,
The InspiryThemes Team
Hi, when we upload images to a property’s gallery from the dashboard, is there a plugin that can automatically resize and compress the files so we don’t have to do it manually? At the agency, not everyone is comfortable with image‑editing tools. I’ve already installed a plugin, but it doesn’t seem to work from the dashboard. Thanks!
Hi,
Thank you for contacting us.
WordPress itself resizes the image, providing various functions for cropping. So, please ensure that you upload/assign appropriately sized images as explained in the documentation, as per the design you are using on your website, and WordPress will take care of cropping.
Gallery Images:
https://realhomes.io/documentation/add-property/#upload-property-gallery-images
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
For recurring subscriptions, can I use WooCommerce? Stripe does not support African debit cards, and not everyone has credit cards.
Hi,
Thanks for reaching out to us.
Which feature of RealHomes would you like to use for recurring subscriptions, is it booking a property for rent or membership?
Please confirm so that we can guide you accordingly.
Best regards,
The InspiryThemes Team
For property listing memberships, the issue is that Stripe is not accepted in some countries, so users cannot use their local debit cards to make purchases, and not everyone has a visa or Mastercard. However, WooCommerce offers more flexibility by allowing the use of PayStack or Flutterwave.
Hi,
Please use WooCommerce for the memberships feature, as the RealHomes Membership feature also gives you the flexibility of using WooCommerce for payments.
Kindly consult this guide to configure it on your website: https://inspirythemes.com/realhomes-memberships-setup/#woocommerce-payments-setup
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Thanks, does WooCommerce support recurring payments? Recurring membership
Hi,
Yes, WooCommerce natively doesn’t support recurring payments. However, you can try one of its addon plugin for recurring payments.
Please let us know if you have any further questions or concerns.
Best regards,
The InspiryThemes Team
Hi, thanks for this fantastic theme, i already buyed it. I wanted to know if there’s an option to force the guests to register or login on the website before booking a property?
Becuase if a guest is not registered, it will book a property and only afterwards i will receive an email with details, but i prefer all the guest to be registered.
So, if a guest will click onto the book property/request Property, i want the login/register popup to display, if the guest isn’t already logged.
Thanks
The same for adding property onto website, i want a guest to be logged before if registered, or forced to register. Thanks
Hi,
Thank you for reaching out to us.
1) Currently, there isn’t a built-in option to make user registration mandatory for property bookings. However, we appreciate your feedback and will consider adding this feature in a future update if there’s sufficient demand.
2) You can, however, restrict property submissions to registered users only. To do this, please navigate to Dashboard → RealHomes → Customize Settings → Dashboard → Submit Property as shown here: https://snipit.app/lTasY9
When this option is enabled, only logged-in users will see the “Submit Property” button. If the option is set to “Show to All Users,” then clicking the button will trigger a Login/Register dialog.
Kindly ensure that the “Guest Property Submission” option is disabled if you want to enforce submissions by registered users only.
Please let us know if you have any further questions or concerns.
Best regards,
The InspiryThemes Team
Thanks, that solved it. As for the login, i think it’s important, because if a user is registered and book, i will have all the info in the database. If a guest isn’t, then i will have only a mail, but in the database i will have nothing, i will be forced to add this guest manually.
For me it’s a problem of listing, i want to list all registered user also for marketing purpose, flyers with promotion or discount coupon, ecc…
Hi,
We completely understand your concern. Please contact our support team, and they will gladly assist you in making the phone field mandatory, ensuring you always receive a direct contact number from the user.
You can reach our support team through our support platform.
Best regards,
The InspiryThemes Team
Hello, I’m wondering why automatic updates aren’t downloading anymore and I have to update manually every time. Thanks.
Hi,
Thank you for reaching out to us.
If you’re not seeing the latest update (v4.4.4) available in your WordPress dashboard, it’s likely a site-specific issue, for example, a caching or connection problem with the Envato API.
In such cases, we recommend updating the theme manually to ensure you’re running the latest version. You can follow the step-by-step instructions provided here: https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/
Once you update manually, the theme will reflect the correct version, and you will also get notices for future updates.
Please let us know if you need any further help with the process.
Best regards,
The InspiryThemes Team
Hi, why is my theme still stuck on 4.4.2? There’s no information in WordPRess about a possible update, but we’re already on 4.4.4…
Hi,
Thank you for reaching out to us.
If you’re not seeing the latest update (v4.4.4) available in your WordPress dashboard, it’s likely a site-specific issue, for example, a caching or connection problem with the Envato API.
In such cases, we recommend updating the theme manually to ensure you’re running the latest version. You can follow the step-by-step instructions provided here: https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/
Once you update manually, the theme will reflect the correct version, and you will also get notices for future updates.
Please let us know if you need any further help with the process.
Best regards,
The InspiryThemes Team
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