788 comments found.
Hello,
Is this theme compatible with Php 8.3 ? Regards, Emmanuel
When I try to add new page, edit the inventory or edit the car details page i’m getting the “There has been a critical error on this website. Please check site admin email inbox for instructions. If you continue to have problems, please try the support forums.” error. How to fix this please help asap as im on deadline.
Hello,
Please create a support ticket on our support site at https://potezasupport.ticksy.com/ and provide detailed information about the issue, including steps to reproduce the issue, screenshots, and a debug log (you can refer to the links below for instructions on enabling debugging). This will help our team review the issue and assist you more efficiently.
- https://developer.wordpress.com/docs/troubleshooting/wp-debug/
- https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello, your ticket link takes me to a 404, can you give me another link please.
Hello,
Here is the direct link to the Car Dealer support category. - https://potezasupport.ticksy.com/submit/#100010500
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Is it possible to pay for an ad through WooCommerce on the website and in the mobile app? Is it possible to pay to bump up and highlight an ad?
Hello,
Yes, you can do it with the Car Dealer Frontend Submission plugin (bundled with the theme). Please refer to the documents below for more details.
- https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=front-submission
- https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=cdfs-faq
- https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=cdfs-general-settings
- https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=sell-vehicle
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information, including screenshots and reference links, so that our concerned team can review and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello, I have purchased your theme twice already and it has been working amazing for years. That being said, we recently updated it to the latest version and the header (with the logo and menu) does not show on mobile anymore. Considering I’ve bought the theme multiple times I am hoping you can provide assistance with this issue and avoid having to pay for support again as this is an issue that resulted from a recent update. Thanks.
Is someone going to get back to me? It has been 8 days since I posted this comment. Is there no longer active support from the developer?
I fixed everything myself, can you please refund my support I just paid for? I haven’t heard back from you in 2 days for my ticket and 8 days for this comment. I would really appreciate it considering I have purchased both your Wordpress and your HTML theme.
Prepurchase question: On the demo Inventory page you have “Cars Filters” on the left. If you choose “Exterior color” Black – other colors are not available anymore. Is it possible to select 2 colors at the same time? Or model – can you select both models like M3 and M6? Than you.
Hi,
Currently, the filters support one filter item selection.
If you have any other queries, please create a pre-purchase ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your queries with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
My theme support period has expired, so I can’t contact the theme support team directly, which is why I’m writing here.
The Car Dealer – Helper Library’s vehicle gallery is not working with WPML. Because of this, on my multilingual website the vehicle detail pages throw a critical error in all languages except the default one.
In the debug log I get the following line:
“PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /wp-content/plugins/cardealer-helper-library/elementor-templates/vehicle-gallery/vehicle-gallery.php:67”
Hello,
A conversation is already ongoing in the support ticket regarding the issue mentioned in this comment. Please allow us to assist you there.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com
My site suddenly went blank. The plugins are not working anymore. This is the site: https://fredagheautowheels.com
It has been 2 weeks now.
Hello,
It appears that something has changed on the site, which is causing the issues you’re experiencing. I reviewed your website and noticed that some assets are either blocked or missing. Please check for any recent changes made to the site since you started encountering the problem.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com
I reached out to my hosting provider, this was their reply:
“The issue you were experiencing is due to the plugin name “cardealer-helper-library”
If this is disabled, some parts of the website shows. But some parts are still broken. Please check this plugin and correct the bug and advise on what to do next.
Hello,
Please create a support ticket on our support portal (https://potezasupport.ticksy.com/) and provide the detailed information about the issue related to the “cardealer-helper-library” plugin. This will help us investigate the problem and provide you with further assistance.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com
I have created 3 times. It keeps saying support expired. Please fix your plugin. The plugin is the problem. If i enable it, site goes blank, but if I disable the plugin, the site shows partially.
Hello,
If your support has expired, you’ll need to renew it in order to submit a ticket. Also, I reviewed your website and noticed that you’re currently using an outdated version of the theme (v3.5.0) from 2021. Since then, many improvements have been made and several issues have been resolved.
Please update the theme as well as all core and bundled plugins. After updating, make sure to clear both your browser and server-side cache. You can refer to the following document for detailed instructions on how to update the theme and plugins:
https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=theme-updateIf the issue persists after the updates, please create a support ticket with the details, and we’ll be happy to assist you further.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com
Which elementor version do you support without problems?
Hello,
We support the latest stable version of Elementor, provided there are no major breaking changes.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi , Help me reset license please , tried support ticket . please help
Hello,
Please create a support ticket on our support site (https://potezasupport.ticksy.com/) and share the purchase code, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I’ve been waiting four weeks for a response to a support ticket, and they haven’t provided a solution or response to the problem I reported. Their support service and responses are terrible.
Hello,
We have replied to your ticket. Please check and provide your feedback.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
The plugin was deleted Car Dealer – Frontend Submission and now the theme is not working good. When I try to download is not working anymore!!! the Update of the plugin is not working anymore!!!
Please give me the link to download this plugin! The website is not working good without it!
Thank you
Hello,
Please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about the issue you are facing when installing/updating the plugin, with screenshots, so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello! do you have an intention of developing the PHP version of this theme?
Hello,
This is a WordPress theme, and WordPress is in PHP.
If you have any other queries, please create a pre-purchase ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello, we purchased this theme and I am having problems, but we are not receiving any comments on our ticket. It has been three days and we have not received a solution to the problem.
Hello,
We have replied to your ticket. Please check and provide your feedback.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hey there, I cannot update plugins anymore. on the dashboard it said I have to type in my license which I did. But then I got the failure message: “The installations count has been reached to the allowed limit.” the thing is, that it is the only page I am using the theme. Could you please help me asap?
Hello,
The installations count message appears when a purchase code is activated on multiple locations. I have deactivated a development activation. So, you can proceed with reactivation of purchase code.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, we purchased support but we are not receiving feedback on our ticket??
Hello,
We have replied to your ticket (#4148282). Please check and provide your feedback.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, We need to update our website. But when installing the theme on our development environment, we get this error: The installation count has reached the allowed limit.
Is there a way to bypass this check or be able to work in the development environment?
The site where the license is installed is https://gruppodemariani.it, while the development site is https://mariani.makelink.it
Thanks.
Hello,
This message appears when the license is activated on multiple locations. Please create a support ticket and share the purchase code details, so that we can check and guide you.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
I’d like to purchase again but have this question:
On the shop home page, is it possible to open the thumbnail to a larger image without having to go to the item details page, and can that page also be disabled or not accessed from the shop home page?
I’m asking about this page: https://cardealer.potenzaglobalsolutions.com/classic-el/shop/Hello,
Thank you for reaching out, and we’re thrilled to hear that you’re considering purchasing the theme again!
Regarding your question about the shop home page: currently, the theme doesn’t offer the ability to enlarge the thumbnail image directly from the shop page without navigating to the item details page. However, However, I have shared your suggestion with our product management team, and they will consider it for future updates based on the user defands.
As for disabling the item details page from the shop home page, this is not a built-in feature right now, but we would be happy to guide you with it.
While we can’t provide an ETA on when or if this feature will be implemented, I can assure you that it’s on the radar along with various other enhancements currently under consideration. We’re always striving to improve and evolve the theme to better meet our customers’ needs.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
is this theme supported? need wpbakery update.
Hello,
Yes, it is. If there is any update in WP Bakery, it will be available in the next release.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Is anyone elses theme customisation feature gone? All plugins are updated but I can’t custom the theme whatsoever. The whole feature is just missing.
I needed to activate the redux plugin nevermind.
Hi, I hope you’re all well. It seems there’s some kind of compatibility issue between the “cardealer-jelper-library” plugin and “ContactForm7.”
I updated Conact for 7 and entered the recaptcha keys. When I entered the recaptcha keys, WordPress encountered an error.
Data: WordPress version 6.8.1 Active theme: CarDealer Child (version 1.0.0) Current plugin: Car Dealer – Helper Library (version 6.2.0) PHP version 8.3.19
Error details
An E_ERROR error occurred on line 127 of file /home/hyundaic/public_html/felscar.com/wp-content/plugins/cardealer-helper-library/includes/third-party/cf7.php. Mensaje de error: Uncaught Error: Call to a member function locale() on null in /home/hyundaic/public_html/felscar.com/wp-content/plugins/cardealer-helper-library/includes/third-party/cf7.php:127 Stack trace: #0 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(324): cdhl_wpcf7_form_tag_data_options() #1 /home/hyundaic/public_html/felscar.com/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/form-tag.php(458): apply_filters() #3 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/modules/select.php(176): WPCF7_FormTag->get_data_option() #4 [internal function]: {closure}() #5 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/modules/select.php(167): array_reduce() #6 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(324): wpcf7_swv_add_select_enum_rules() #7 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #8 /home/hyundaic/public_html/felscar.com/wp-includes/plugin.php(517): WP_Hook->do_action() #9 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/swv/schema-holder.php(22): do_action() #10 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/mail-tag.php(123): WPCF7_ContactForm->get_schema() #11 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/mail.php(76): WPCF7_MailTag_OutputCalculator->calc_output() #12 [internal function]: WPCF7_ConfigValidator->replace_mail_tags_with_minimum_input_callback() #13 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/mail.php(517): preg_replace_callback() #14 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/mail.php(17): WPCF7_MailTaggedText->replace_tags() #15 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/mail.php(453): WPCF7_ConfigValidator->replace_mail_tags() #16 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/mail.php(279): WPCF7_ConfigValidator->detect_invalid_mailbox_syntax() #17 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/mail.php(133): WPCF7_ConfigValidator->validate_mail_additional_headers() #18 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/validator.php(324): WPCF7_ConfigValidator->validate_mail() #19 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/includes/config-validator/actions.php(23): WPCF7_ConfigValidator->validate() #20 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(324): wpcf7_config_validator_update_option() #21 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #22 /home/hyundaic/public_html/felscar.com/wp-includes/plugin.php(517): WP_Hook->do_action() #23 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/load.php(121): do_action() #24 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/modules/recaptcha/service.php(210): WPCF7::update_option() #25 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/modules/recaptcha/service.php(233): WPCF7_RECAPTCHA->save_data() #26 /home/hyundaic/public_html/felscar.com/wp-content/plugins/contact-form-7/admin/admin.php(493): WPCF7_RECAPTCHA->load() #27 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(322): wpcf7_load_integration_page() #28 /home/hyundaic/public_html/felscar.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #29 /home/hyundaic/public_html/felscar.com/wp-includes/plugin.php(517): WP_Hook->do_action() #30 /home/hyundaic/public_html/felscar.com/wp-admin/admin.php(238): do_action() #31 {main} thrown
Thanks Ana
Hello,
This issue is fixed, and it will be available in the next release.
If you have any other queries, please create a support ticket on our support site (https://potezasupport.ticksy.com/) and provide detailed information about your query with screenshots and reference links so that our concerned team can check and guide you in a more organised way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
