39197 comments found.
Hey there, it seems there is a bug in your demo: https://avada.website/resume/
When we are on a portfolio page, it’s impossible to go back to the section of the OnePage: https://avada.website/resume/portfolio-items/creative-pitcher/
Can you confirm? If yes, I guess we juste have to insert the complete URL in the menu, not only the anchor right?
Hello @GreggBazin
It is not a bug, it appears that the wrong menu is added there somehow and it can be simply fixed by following the instructions here and yes you are right about the second part of your query.
Kindly follow the instructions in this document post => https://avada.com/documentation/one-page-menu-with-multi-page-links/
Thanks
-Ammar
Hello Avada Theme
I have multiple webpages using the Instagram Element, however the element is not updating pictures anymore. I have no clue why, no logs, no cache folder i can empty (sorry the instagram reset cache button doesnt work. just keeps spinning for ages). I can connect Instagram with my account but thats it. Pictures are same as 3 months ago.
I dont see the point buying support if you guys have issues implementing instagram properly.
Its anoying.
Hello @surfpat
The Instagram element has no issues and works fine with Avada, this could be specific to some other 3rd party plugin(s) creating a conflict and our team will need to take a closer look into your website to provide any response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I hope you are doing well.
I have a problem with the license again and now this problem affects the operation of the built-in forms, which upsets me a lot!
And when you try to connect the license, it gives “The purchase code is already being used on another domain.” despite the fact that this cannot be.
Hello @Ultra-Night
Please reset / unregister the purchase code from your support account here -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket with our team to check this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, quick question, I have purchased 2 new licences 2 days ago, I logged into my avada but it says my support has expired, can you help please. Thank you in advance.
Don’t worry all ok now. love your work…
Hi
Thank you for the update.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Bought a license in 2014, tried once, never published a website with the theme, now that I want to use it, it says my license has been used, but doesn’t say where. It’s been more than 10 years, your dashboard is quite poor and slow and if I can’t use the theme with the lifetime license I purchased, what’s the point of having the theme in the first place?
Hi
The website dashboard where Avada is installed is not meant for license management
You can manage all your licenses and see the domains used against it in my.avada.com area. We have a detailed documentation on this, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you still have any issues with the license then you can reach out to Avada support.
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, great job. I have a bug that i think few people may find here the solution. I have the school theme template from Avada, and i cannot delete the sentence “Source: [...]pexels…./es-es/foto/foto-de-imac-cerca-de-macbook-1029757[...] that appears on the postcards module. Do you know how to delete it ? Thanks.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
For website – farm cherry, apple tree… Do you have a demo or prebuilt? if not then which one is good choice for Website farm? Thanks
Hi
We do not have a prebuilt specific to this format. You can check our landscaper prebuilt, https://avada.website/landscaper/Any prebuilt site can be used for this purpose as the content acts as placeholder https://avada.com/prebuilt-websites/
Thank you, Shaminder
Ok, I am a web designer, and I selected .webp as the image format for my modern images and converted my library of images, mainly .jpg and .pngs under the status page. But for some reason, they were converted to .avif. So they have a file extension that says they are .avif, but the file type says they are .webp, and the original image says it was .webp? I am the only one who has access to this site, it’s under construction for a client, and I am 100% positive, without a doubt, that I converted the library to .webp. My other five client websites that I convert are correct and read as .webp. Is this a bug??
Hi
We are unable to replicate this at our end. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
So, I found another issue. If you have WebP as your selected modern image format and upload a WebP image, it will convert it to an AVIF format. This doesn’t explain why my whole image library was converted to AVIF from WebP, but there definitely is a bug here.
New bug! When using an image carousel with a slider layout and WEBP images, the images are displayed as low-res or blurry when viewed on the frontend.
Hello @CreativeGamut
Let me try and replicate this on my end, if this is found to be an issue, I will report this further to our developers.
Thanks
-Ammar
Hello There
I have just checked both the issues on my end, I am not able to replicate them both, if you are still seeing them on your website, kindly open a support ticket and we will check them out.
Thanks
-Ammar
Hi,
I have 5 licenses for the Avada theme.
Is it possible to transfer one license to another account on ThemeForest?
Hello @sierratec
Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system.
Please fill out a form with them and their team will get back to you.
https://help.market.envato.com/hc/en-us/requests/newThanks
-Ammar
BUG: recently Avada form errors with “Pattern attribute value [a-z0-9._%]@[a-z0-9.]+\.[a-z]{2,4}$ is not a valid regular expression: ...”.
I’ve tried a ton of things to fix it. Seems to happen when typing in ”@” in email field. How to fix?
Hi
The regex pattern seems invalid. It doesn’t have a start anchor, there are two dots and it only allows TLD of 2 – 4 characters. I would suggest running it thought a regex generator or any AI models to get a more accurate version. The local part portion only matches a single character before the @
That invalid structure is what causes the attribute error and break as soon as someone types the @ symbol
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After purchasing, on how many websites I can use this theme? all are my own websites but different domain name.
Hello @Muhammad_Tasneem
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Bug: Avada > Options > Performance > Preload Google Font Subsets > Latin (listed twice in the dropdown menu). Details: https://prnt.sc/rzriRRPJXhcO
Hello @AeroConsultants
Thank you for the feedback, we will get this checked and if a change is required it will be added to our updates in future 
Thanks
-Ammar
Hi Ammar,
Please confirm you were able to identify the same bug. Thank you.
Cheers!
Hello @AeroConsultants
I have been able to replicate it and will add with our developers
Thanks
-Ammar
Awesome! Thank you. You have also confirmed I am not experiencing “double-vision.”
Hello! I have a question about using background images. I upload my own images with the default dimensions used by the template, and when I upload them, they appear blurry.
I have tried different formats, and they continue to upload blurry. Is there a setting on the site that I need to change?
https://congresodelacarne.com/2026/about/Hello @danielatsf
This can happen due to wrong attachment size, we have a very detailed article about this which you can read here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Got it! Thank you so much!!
You are most welcome
Hello. I’m using the theme well. I have a question. I applied a sticky header when scrolling. Is only the menu part of the header sticky? Does the secondary top header part not sticky?
Hello @innofish
You will have to make the secondary container sticky as well from the extras tab, as mentioned in the document post here => https://avada.com/documentation/working-with-sticky-containers/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, may i know how can i adjust the checkbox button for consent field before the field label instead at the bottom of the label? i can see the default layout, the checkbox is bellow the label. its looks weird. so i want to adjust to make sure the box is appear before the label.
Thank you.
Hello @blank81
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I have a problem with polylang. When i want to change to my second language, the editor is not working. Only on my default language it working fine. In the live editor it’ working, but the save button doesn’t work 
.
When i deactivated the polylang plugin i can see the pages of my second language but not the way we want
Hello @asedventure
Avada is 100% compatible with the polylang plugin so this could mean that some of your other 3rd party plugin maybe creating a conflict, in order to check this in details our team will require to have a look into your website.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I purchased your theme and installed it on my website without making any major modifications. The website works normally for a couple of days (sometimes a week), and then suddenly it turns into a completely white page without showing any error message.
The website only works again if I log into the WordPress dashboard and open the “Preview Site” box that shows three options:
View Site
Edit Site
Enable Coming Soon
Once I click View Site, the website starts working normally again and stays fine for a few days before the issue happens again.
There are no visible errors, and nothing clear appears in the logs. The site simply stops working until I click “View Site.” Please help me understand the cause of this issue and whether it is related to the theme or a specific configuration.
Thank you.
Hi there
That sounds like either an aggressive caching mechanism that isn’t configured correctly, a server-related issue, or a possible third-party plugin conflict, not a WordPress- or theme-related one.
You have active support. Please submit a ticket using the link below, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
The ticket ID is 580971
Hello @BashaiDea
We will get back to you very soon
Why do your all your new themes not have a scroll bar on the right hand side? I am trying to update my theme to the new Avada Digital Agency but now that I did it, it lost the scroll bar. How do I make the scroll bar re-appear?
Hello @Sararuhl
That is not correct, the scrollbar is a part of Avada and should come up just fine, if you are not seeing it, kindly check if any 3rd party plugin could be causing this issue, if however it persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks very much Ammar. It was indeed a 3rd party plugin that was adjusting the aspect ratio of my monitor, and causing the scroll bar to fall just out of the visible screen. All sorted now. Thanks again.
Hello There
Awesome, glad to hear we could assist!
Hello. I am using the email verification module of Zorem Company in my WooCommerce store. I am using your WooPayment element in the checkout page and I have no problem. But when I use the Registry element to register, the email verification does not work and the registration is done without confirmation. Please update the WooLogin and WooRegistration elements in the upcoming updates to include these items. There are no settings for the login, registration, and forgotten password pages for the store. Thanks to the Avada team.
Hello @aghajani82
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Buenas tardes, estoy compre Avada hace unos dias, estoy intentando editar en el Edit Iive pero no me permite, no me sale ninguna opción
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
