489 comments found.
First of all, I tried submitting a ticket on your website for support and it just spins and doesn’t send. Secondly I need to know where to edit the header and footer information I can’t seem to find options. Also would this theme work with Elemantor
I figured out the header and footer its a widget! but how do I removed the very bottom text that say powered by select themes?
Hello,
Thank you for using our theme!
The text is added in “Footer Bottom Column 2” widget area (please see screenshot).
Please try clearing your browser cache and try to submit a support request once more. You can also try using a different browser or contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
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Hello! I have question about “Accent Color” in theme. I can’d find option to change accent color which is ”#3fd0d4”. When I changed main color, most of the elements are working fine, but there is still some hover color based on some option, and I can’t find this option. I have also few more questions: - where can I find button color options? - how can I change social media links Thanks!
Hello,
Thank you for using our theme!
The Main color won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons. For a more detailed overview of theme’s options please check the documentation in this link.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello i bougth your theme some time ago, i want to re-do my site and it has a lot of issues installing it, also with WPBAKERY plugin and the import of demo content. It should’t be something wrong is a new hosting and a new wordpress. I don’t have my support anymore because it expired but it shouldn’t be any issue with a fresh new installation. Thanks i will wait for your response
I checked the plugins and it SetSail Core plugin that make the site crash
Hello,
Please check if you are using the latest version of the theme and its plugins listed in change log. Current version of the theme is compatible with the latest version of WordPress and with PHP 8.2.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish, you can try importing via XML import which is a lighter demo import method.
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Hi i already tried everything you told me and still i cant get wpbakery to load, how many resources the theme need? is really anyoing because even i upgrade my hosting with more resources pay more, and still doesnt work, i change server values that the theme ask , i downgrade php srver to 8.2 and still doesnt work !!! please let me know what can i do
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i have been trying to download your demo since a while now, i fixed everythimng required but still nothing is working, i’m tring to log in your website to open a ticket but also this is not working: https://qodeinteractive.com/. How can i get some support or a refund at this point?
Hello,
We located your ticket with ID #301608. Please create a follow up ticket and our support agents can import demo for you. Clear your browser cache and try to login here.
You can also try XML import which is a lighter demo import method.
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Going to ask for a refund. Support does not exist. Opened two tickets and still waiting after 48 hours…
Hello,
Apologies for the delayed response due to the weekend. Our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe.
In the meantime we recommend checking the documentation in this link and our Knowledge Base here.
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How can I change this image in the SIDEBAR on the Tours page?
https://ibb.co/S4G49v5SYou can find it in the widgets section.
Hello,
The Image is added to the Tour Single Sidebar widget area. The image might not appear visible when you access the widget, but when you click on it, it will be visible, and you will be able to change it. Please see the screenshot.
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I can’t find this section.
Hello,
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Is this section so difficult to find? I just need the route.
Please provide me with a screenshot that is a little larger so that I can see where it is in the menu.
Thank you.
Hello,
The location of the image is in Appearance >> Widgets >> Tour Single Sidebar area. If you do not see this area, please contact our Help Center, as the comment section here is used mostly for pre-purchase questions.
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After 26 days, I have not been able to contact support. My request is about a theme error. It does not show the widgets section, and in the appearance section, it does not show the option to replace this image.
https://ibb.co/S4G49v5SCan you help me?
Thank you.
Hi,
Our system shows that you’re support period has expired. A supported item includes a 6 month support period from the purchase date. You can find more info regarding support expiration and option to extend it in this article.
For a more detailed overview of theme’s options, widgets and widget areas please check the documentation in this link.
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Hello all,
I would like to ask if the home page (https://setsail.qodeinteractive.com/destinations-carousel/) instead of destinations could display tours?
Regards.
Hello,
Thank you for reaching us.
Unfortunately, there is no such option. The destination carousel is designed to display destinations only. It can’t display tours.
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Hi. I was exploring the theme and I cannot find the booking feature. Like when someone wants to do their trip according to their preferred schedule. I can only find the SEARCHING an existing/scheduled tour. Can you let me know please?
Hello,
Thank you for your interest in our theme.
If you want to see or search for the tours, you can take a look at this demo page.
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Hello, can you help me? I’m creating pages on my website and when I leave Wordpress and the next day I go back to the pages I created, I get this error – Sorry, you do not have permission to preview drafts – this is one of those URLs I’m working on https://www.suenosyviajes.com/traslados-en-curacao/?preview_id=5943&preview_nonce=af8bf1146f&_thumbnail_id=-1&preview=true, the page is www.suenosyviajes.com and the menu says activities and within that are the pages I created… thanks for the help.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I’m interested in purchasing the SetSail theme for my travel agency and would appreciate some clarification before proceeding. As this is my first time purchasing a premium WordPress theme, I’d like to ensure I fully understand the licensing terms and customization possibilities. 1. License Duration: Once I purchase the theme, is it a one-time payment or is there a recurring annual fee for continued use, updates, or support? 2. Demo Content: I would like my website to look exactly like the SetSail demo on your site, with only minor changes to the color scheme and branding. o Does the theme come with one-click demo import to replicate the exact look and structure? o Are there any limitations in customizing the demo layout (e.g., colors, fonts, images)? 3. License Scope: o Is the regular license sufficient for a single commercial website like my travel agency? o Does it cover use on one domain only? 4. Technical Requirements: Are there any specific hosting or plugin requirements I should be aware of to run the theme smoothly?
Hello,
Thank you for your interest in our theme.
1) This is a one-time purchase and you can use the theme indefinitely.
2) Once you install the theme and the plugins you will have an option to import the demo content and get the exact replica of the demo website. There are options to customize the colors, fonts, and images to your needs.
3) You can use the theme on one domain. If you want to use it on another domain, you have to deregister the previous one first.
4) Make sure that you have hosting where the recommended resources can be set.
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pre-purchase query, I want to buy this theme but before I buy I want to know that if can customise the theme as per the barnad colors of my own company? Can someone help me with this?
Hello,
There are a lot of options within the theme and custom widgets for setting up the colors. If you purchase the theme, you also get 6 months of support from our Help Center, where our agents can help you with setting up the colors that you want.
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Hello, I bought the theme but when I installed the demo, the page appears completely misconfigured. Could you help me make the page look the same as the demo, because I need it exactly as is, obviously changing everything. And another thing, Elementor doesn’t work with the template, it tells me that a Kit is missing. Thank you very much for the help. Please send me an email so I can send you the page administration data.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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It has been four days since I raised a ticket regarding the issue with Contact Form 7. The form is not working correctly—it is not storing the submitted data. This issue is extremely urgent for me, as I have a deadline to complete this project within this month.
I chose to purchase this product based on positive reviews, but I am now facing multiple glitches. Despite raising this issue multiple times, I have yet to receive a resolution.
Additionally, the responsiveness of the form is not being handled properly. I kindly request that you prioritize this matter and provide a prompt solution.
Hello,
Our help center was closed during the weekend and on Monday because of the Easter holiday. Because of this, replies took longer than usual. We will reply to all tickets as soon as possible.
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Pre-sale question.
I understand that the theme is not supported by Elementor.
Can I use Elementor to build landing pages with this theme active? (canvas mode)
I just want to make sure it will not break the other pages
Hello,
The theme is designed to be used with WPBakery. And in order to get all the layouts that you see there, you will have to use WPBakery. We have added our own custom elements to work with WPBakery. If you decide to use other page builders you will not have those custom elements.
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Hello,
I raised a ticket regarding an issue with the multiscroll feature not working. It has been two days, and I have not received any response yet.
This issue started right after I purchased the theme, and it’s quite urgent. Could you please look into this as soon as possible?
Page link:https://vibrantexperience.enlitenit.com/contact-us/
Hello,
Please note that our Help Center is closed during the weekend. We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible. You should receive a reply to your ticket soon.
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I used this theme 5 years ago. I come back to it lately and find that it has not improved, it has been static. Looking at the hundreds of comments I can see that they do not take into account the more than 2000 customers to offer improvements and new solutions that the topic requires. Their (Select-Themes) regular response is: “Unfortunately, there is no option…. Implementing it would require additional customization, but it is not within our scope of support.”
While the support team is very friendly and does what they can, they fall short in offering solutions.
I wish that many of the customer’s assurances or needs could be taken into account.
Hello,
Please understand that the theme was designed and developed to have features showcased in the demo and listed in the Theme Features list.
For a detailed overview of all the relevant information on item support and the aspects it covers, please refer to this article. We understand that some users can have specific requirements and for custom work inquiries you can write us here. Adding new features in theme updates might result in breaking core theme functionalities and cause issues with the existing theme installations for users who are already using the theme, so if you have any request for features which are not advertised with the theme you can write us here.
Thank you for understanding.
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Hello
Is it possible to put decimals to the tour prices? for example: $300000 $300.000 Is it possible to add the currency in Colombian Peso.
Hello,
The currency can be set in SetSail Options > Tours (please see screenshot). Unfortunately, there is no option to set thousand separator. Implementing this would require additional customization, but this falls out of our support scope.
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’m getting a message that WebBakery Page Builder is not active, and I need to purchase it separately. This is preventing me from editing the pages. Has anyone else faced this issue? Is this an error that needs to be fixed, or do I really have to buy it separately?
Hello,
The plugins that you got after the purchase (like WPBakery page builder and Slider Revolution) are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
To enable WPBakery for all post types, please navigate to WPBakery Page Builder > Role Manager, set “Post Types” to “Custom”, check all of the listed post types and save changes.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Possible to deregister this theme for me? I used it a couple years ago with a previous project that was abandoned and domain expired and i’d like to try it again on a different domain.
Hello,
We have deregistered your purchase code remotely. You should be able to use it again.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article If you are unsure about the domain where the theme was previously registered, you can enter any URL (like google.com), and in the error message, the correct URL will be written.
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Hi, I have installed Set Sail, but I find that the WPBakery Page Builder plugin does not work with the upgrade.
It displays this message “The items in this list are deprecated and are no longer compatible with newer versions of WPBakery Page Builder”.
It says the pages are deprecated.
I have sent a message to helpcenter@qodeinteractive.com but they have not responded.
Can you help me with this?
Thank you
Hello,
We could not locate any tickets submitted related to your Envato username. Could you please provide the ticket ID?
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I sent an email here helpcenter@qodeinteractive.com, however I have sent it again.
It still does not work.
I uninstalled theme and wordpress app to rule out any error in the installation, then reinstalled. Now it shows this: “Code is already registered for other domain”
https://ibb.co/F4rwGhRjHello,
We have deregistered your purchase code remotely. You should be able to use it again.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article.
We have also located your ticket now, and it has been updated with a reply.
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I have tested the theme with the previous versions of WPBakery (using the shared versions) having reinstalled wordpress, configured the system requirements and it still doesn’t work. It is possible that there is a bug in all the pages of the theme. WbBakery does not work with any of them.
https://ibb.co/FkC43jvH https://ibb.co/fYy7vqg0Hello,
The author’s dashboard is meant for general inquiries and pre-sale questions. Please continue the conversation on your support ticket on Help Center.
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Thank you. I have had an unanswered Ticket for a couple of days (#292326) and the problem has not been resolved yet. The WPBakery plugin is still not working with the theme pages. It is possible that for new installs there is a bug in some SetSail plugin.
Hello,
Your ticket has been updated with a reply in the meantime. We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
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