Hi,

It sounds like you want to change the color of a specific menu item icon. Your CSS is fine but it’s not the best way to target the icon and it won’t work on mobile because you are targeting the unique ID which get’s added only on desktop as it would create issues if the ID’s were also added in the mobile menu.

So you can target all menu icons like this:

.menu-item-icon { color: #ff0000; }

This will work on desktop and mobile and if you want to target a specific menu item, the best way to do so is to give that menu a specific classname that you can target,

Additionally, if you are using #ff0000 for your accent color – https://totalwptheme.com/docs/accent-color/ – you can use the variable instead:

.menu-item-icon { color: var(--wpex-accent); }

Or if you have registered the red color as a color palette – https://totalwptheme.com/docs/color-palette/ – you can target it accordingly, example:

.menu-item-icon { color: var(--wpex-palette-14104-color); }

- AJ

Hi Joe,

This is Aj the theme author.

So 5.7 is a very old version of the theme and you could have troubles updating WPBakery due to some changes in the plugin. What you can do is simply de-activate WPBakery then go to Appearance > Install Plugins and you should be able to update it from there and re-enable the plugin.

Your site should look exactly the same though, if it doesn’t usually it’s because of caching. Make sure to purge all caching, optimization, and or minify plugins, any applicable CDN (such as CloudFlare) as well as your browser cache.

If you still have issues please let me know. If you share the URL I can have a look and get a better idea of what’s going on.

- AJ

Hi,

This is Aj the theme author.

This error will show up if you have the same license registered on the whole multi-site (main site or Network Admin > Themes > Total Theme License) but also on a single site. All you need to go is go to Theme Panel > Theme License on the sub-site with the notice and de-activate the license. This will cause the License panel to be removed on that sub-site and since it is network activated the notice should be removed as well.

I can add an extra check to prevent the notice from showing up but on a multi-site it’s best to network enable it so that the license panel doesn’t show up on the sub-sites. What I will do in the next update is change the notice displayed if you have the same license active on a sub-site as the primary site to prevent confusion.

If you have any issues after doing that let me know!

- AJ

I forgot to mention…If the license registered on the main site or network admin doesn’t match the registered domain you can also get this error. There are new checks in the theme to help prevent license abuse that didn’t exist before. So for example if your site was originally registered with http but it’s not https or originally had www but no longer has www you could get this notice. So you may want to also double check the registered license in the network admin/primary site.

You can see where the license is registered here: https://my.totalwptheme.com/license-manager/

- AJ

Hi,

This is AJ the theme author.

There are new checks in the theme to help prevent license abuse that didn’t exist before. So for example if your site was originally registered with http but it’s not https or originally had www but no longer has www you could get this notice.

You can see where the license is registered here: https://my.totalwptheme.com/license-manager/ – if you need to un-register and re-register the license.

Or you can let me know your domain and I can check for you and also update it on my end.

- AJ

Hi Adam,

I can definitely consider this but I’m not sure what you mean can you share a link to a sample site or an screenshot. Thanks!

Also, if you want you can build your own custom product template – https://totalwptheme.com/docs/woocommerce-single-product-template/ – depending on what you want, this could be a good solution.

- AJ

Hi James,

If you are using get_primary_term you can add ‘link’ => false, to the arguments array like such:

// Primary Term
$html.= $this->get_primary_term( array(
       'class'      => 'wpex-mr-20',
       'term_class' => 'wpex-mr-5',
       'icon'       => 'ticon ticon-folder-open wpex-mr-5 wpex-mb-15',
       'link'       => false,
) );

Remember also that when creating a custom card you can use ANY code you want, you are not restricted to the theme functions. So you could for example use wp_get_post_terms() to get the post terms and then do whatever you want with that.

- AJ

Additionally you can use this:

$this->has_link()

To check if the card has a link enabled via the Post Cards element. In case you want a card that can have a link or not.

And to get the link as defined in the Post Cards you can use:

$this->get_url();

- AJ

Hi,

This is Aj the theme author. Thank you for your patience during the Holidays. I take time to help with a charity during these times and haven’t been able to get to the tickets but I will reply to all them today!

- AJ

Just to clarify: the videos are short and currently self-hosted in the WordPress media library. If needed, we could host them on YouTube or Vimeo instead, whatever works best.

Hi,

Displaying videos inside the Image Grid isn’t possible as the element only shows images and videos don’t play nicely with masonry as they generally load too late and it can leave gaps or overlapping elements.

Additionally the Post Gallery only allows for selecting images not videos.

Now, the theme has the ability for videos within the Image Grid but only that open in lightbox. See here: https://totalwptheme.com/docs/image-videos-attachments/

An alternative if you want both images and videos in the same grid (not lightbox) is to use the Post Cards element instead of the Image Grid and create a custom card using the API – https://totalwptheme.com/docs/how-to-create-custom-theme-cards/ – this way you can add whatever logic you want for displaying images or videos. You can use the Post Gallery and use the video field as explained in the link above to assign videos to your images and then in your custom card check for this field and if it exists render the video.

You could also instead of using the Post Gallery add a repeater (group) custom field to use instead, this way you can define both images and videos: https://totalwptheme.com/docs/how-to-add-custom-fields/#php-class

- AJ

Thanks a lot for the suggestions. I’ll test them out. Have a great day!

HI James,

This is a common WordPress limitation. Your single posts use the slug /news/ so the slug is assigned for single posts and can’t work with pagination.There are 2 fixes:

1. You change the url of the page to something like “latest-news” or you change the post type slug to something like “news-article”.

2. You add a custom rewrite rule to your child theme. Example:

/**
 * Custom Rewrite rules.
 */
add_rewrite_rule(
    '^news/page/(\d+)/?$',
    'index.php?pagename=news&paged=$matches[1]',
    'top'
);

Then go to Settings > Permalinks and clear your cache.

- AJ

Hi AJ

Great – I used the rewrite method. Not directly related to this query, but is it possible to have the pagination links at the top of the page as well as the bottom? Otherwise there is no indication showing the user which page they are looking at – if you see what I mean?

There is no built-in way, having the pagination at the bottom is the most common and including the links twice causes both SEO and accessibility issues so it’s not recommended.

What makes more sense would be to put the page number next to the title like “Projects – Page 2”. You can do this by hooking into the wpex_title filter. Example: https://totalwptheme.com/docs/snippets/add-page-number-to-title/

Or you can use the dynamic variable {{paged}} – https://totalwptheme.com/docs/dynamic-variables/ – if you want to display the current page number on the page itself or use the custom title field in the post theme settings metabox instead of using the child theme code.

- AJ

Hi,

Since WPBakery is very outdated you probably need to de-activate it first, then you go simply go to Appearance > Install Plugins to update it or you will see the notice in the WP admin to update it as in Total 6.5 it will display the update right in the admin.

You don’t need a license to update WPBakery as the updates are provided by the theme, it just means you can only update the plugin when updating the theme. Please see here: https://totalwptheme.com/docs/update-plugins/

If you have any issues updating or after updating let me know. It is very possible the option isn’t visible if your WPBakery plugin is outdated, I can’t really remember because your plugin version is many years old.

- AJ

Outstanding!! This was exactly the solution and help I needed. Thank you again for directing me!

Glad it was an easy fix

Hi,

I did have a very old demo called Denistry, but it was very basic and lame – I’m working on an all new demo! If you wish I can let you know once it’s finished!

- AJ

No problem for sure. No need to contact me because I am in that area alot and will see it. Thanks!

If you wanted to share some inspiration of sites you like I can make a similar dentistry site – feel free to email me directly at wpexplorer [at] gmail dot com if you wish to do so.

Hi,

Thank you for the heads up! I will make the necessary tweaks in the next update to support their new URL structure.

If you wish to temporarily patch the theme on your staging you can by adding the following patterns:

'/^stg-.*\.kinsta\.cloud$/',
'/^env-.*\.kinsta\.cloud$/',

Under Total/inc/license-manager.php around line 576 like this: https://a.cl.ly/mXuOyN9e

- AJ

Hi,

If the theme is very outdated the license activation won’t work because 3-4 years ago I switched the domain and API used for license activation. This could be the issue you are having. In which case you would need to update the theme first before you can activate the license. This can be done easily by downloading the theme from ThemeForest > Downloads and re-installing it, when you go to re-install the theme it will ask if you want to override the current version and then you can select yes to do so, this will basically perform an “update”.

Now, if the theme is very very outdated you may want to look at the extra tips here: https://totalwptheme.com/docs/update-theme/#h-extra-precautions-for-cautious-users-or-extremely-outdated-installations

If the theme is up to date and it’s doing this, I may need to log in and have a look myself. It’s possible the server is being blocked by my firewall (rarely happens, but can happen if the site is hosted on a blacklisted domain) or their server is blocking outgoing corrections.

- AJ

Huzzah! That was exactly the issue/fix (turned out had 5.0.7 installed…re-install was quick and easy). Thank you so much for your quick reply.

Hi Paul,

Can you share an example?

I’m wondering if you are not using the classes responsively: https://totalwptheme.com/css-framework/responsive-breakpoints/

For example if you use wpex-lg-col-span-2 – then it will only apply the CSS from the “lg” screen (1024) and greater. This way they can behave normally on mobile.

I added the new classes to the CSS Framework as well for reference since I had forgotten – thanks for the reminder!

• https://totalwptheme.com/css-framework/grid-column/
• https://totalwptheme.com/css-framework/grid-row/

- AJ

Yes, my oversight not including the right classes!

It’s a bit tricky, I’ll put on my todo list to write a doc on this!

Hi,

What error did you get when trying to log into the support site? It appears to be working for everyone else!

I personally don’t think the plugin is needed since Total already has so many elements but I do know many customers that use it. My recommendation would be to at least disable any element you won’t use (I believe the plugin has the ability to do this).

Also if there are any elements you think would be a good addition to the theme that perhaps that plugin has but Total doesn’t, let me know for consideration.

Ultimately, the plugins you activate and how it will affect your site speed depends mostly on your hosting. If you are paying for very cheap hosting then any plugin could slow things down, if you have quality WordPress hosting it would likely not make any difference. If you own the plugin you can always try it out and see

- AJ

In your case your license was actually in use on another site that no longer existed. I swapped the registered domain for you and replied back to your email.

- AJ

Thx AJ, I reached out to the hosting company to see if they can change their staging server to meet the licensing requirements of a staging server.

Good idea

Hi Chris,

Can you email me directly at wpexplorer [at] gmail dot com with the logins for one of the domains in question (and FTP if possible)? Thanks!

I have several sites I tested before hand and I tested again and I can’t recreate the issue, of course if there is one I’ll fix it right away.

Rest assured that a duplicate notice will not remove the license it just displays a notice in the admin and everything will function normally. But of course we’ll want to get that removed.

- AJ

Hi,

This is Aj the theme author. If you log into your site and go to Theme Panel > Theme License does it clear the error?

If your site was originally activated on the HTTP version of your site and then you updated your site to use HTTPS it could display this message. This is generally the reason for seeing that duplicate license error. In the latest update though I added an extra check to allow both the http and https to be active with the same license to prevent this, but you may need to visit the Theme License to clear up that error.

If you do continue seeing that notice, please email me directly to wpexplorer [at] gmail dot com with the site logins and I can take a closer look for you!

- AJ

Oh, another possibility for the error is if your site URL in your database doesn’t actually match your live site URL. Which can only occur, if for some reason you store WordPress in a custom folder (not typical).

This is AJ the theme author.

I’ve finished the upcoming update so it will be available for download any minute now!

Always be sure to check the upcoming changelog: https://totalwptheme.com/docs/upcoming-update-changelog/ – where I put important notices on there. For example, in this case the WPBakery vulnerability requires a user that already has contributor or greater access, which means it’s not a high priority as those users can already do bad stuff to your site regardless of the theme/plugin. This is why I wasn’t rushing the update. Of course in the future if there is a critical vulnerability the update will be out immediately.

- AJ

Hi,

I’m sorry but I’m not understanding the question do you want to insert a button into different areas of the site but be able globally change the link? Or are you trying to create a custom button design and then re-use that same design in different places?

Generally a site should have the same global design for all buttons, which you can control right in the Customizer: https://totalwptheme.com/docs/button-colors/ – this way, whenever you add the theme’s Button element it will look the same.

Can you share an example page where you would be adding the button and what it’s going? It would give me a better perspective so I can provide my personal feedback on the best way to set things up.

- AJ