271 comments found.
No slider on mobile? only on desktop
Hello, thank you for contacting!
On our demo site, the slider is disabled on mobile. You can easily enable it in the slider settings.
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hi Team, I am running theme v1.2.9 (WordPress v6.8.1) on PHP v7.3.33. Is it safe to update PHP to v8.2 now? Thanks.
Hello, thank you for contacting!
There are no known issues with the theme functioning when PHP 8.2 is used.
Should you have any questions please don’t hesitate to contact us at https://cmsmasters.net/help-center/ and our support agents will gladly help you.
Thank you!
Great. Thank you
You are welcome!
can i merge this theme with my existing HTML website. can i use it to my existing website Dental Clinic
Hello, thank you for contacting and for your interest in the theme!
Dental Clinic is a WordPress theme and to use it you should install WordPress and then add your content using shortcodes and widgets provided by the theme.
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
I have a question. Is it compatible with Elementor? I am going to buy it for dental marketing blog
Hello, thank you for contacting and for your interest in the theme!
The theme comes with the custom Content Composer plugin created by our developers for content adding. We haven’t tested Elementor plugin functioning with the theme and thus can’t guarantee its compatibility, appreciate your understanding.
We have Elementor based themes in our portfolio, please take a look, as an example, at these ones, hope some theme can satisfy your needs.
https://themeforest.net/item/dentissimo-medical-dentist-wordpress-theme/51362186
https://themeforest.net/item/dentalist-medical-and-dentist-wordpress-theme/52558071
https://themeforest.net/item/healthy-smiles-dental-wordpress-theme/33615385
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will gladly help you.
Thank you!
Sue! Let me check the other themes for elementor. Thanks for the prompt reply!
You are welcome!:)
If I purchase this theme, does it come with all the data? I mean, can I upload it with all the current content on all pages? - all images. - all pages. - al sections.
Hello, thank you for contacting and for your interest in the theme!
The easiest way to make your site look like our demo one is to import demo content. The theme comes with the .xml file that allows you to import all the pages and posts like they are on the demo site. Please note, that images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.
Please feel free to contact us at https://cmsmasters.net/help-center/ if you have any questions and our support agents will be happy to help.
Thank you!
Also, if you are interested in the theme that comes with the included images, we can recommend that you take a look at our new Elementor-based themes: Dentissimo and Dentalist. If you choose one of these themes, you’ll get the same website as our demo preview after import.
What version of LayerSlider is included with this theme?
Hello, thank you for contacting!
Usually the new theme version includes the latest slider version.
Besides when the plugin update is released you can always contact our support team and our support agents will gladly send the updated plugin version to you personally in order not to make you wait the theme update to be released.
Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
The new changelog indicates version 1.2.3, but after downloading and attempting to update, it still shows version 1.2.2, even though extended support is active.
Hello, thank you for contacting!
The latest theme version is 1.2.3 and it is available for download on Themeforest. To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as dental-clinic/dental-clinic). I recommend you to rename the theme version you used previously (for example name the theme folder “dental-clinic-old”), in such a case this theme version will be backed up on your server.
Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.
Another way is to update the theme automatically. To update the theme automatically you should use the Envato Market plugin. After activating the plugin, click on the “Envato Market” icon from the left sidebar. To generate your Global OAuth Personal Token click on this link https://account.envato.com/sign_in?to=envato-api and login using your Envato Market login details. Please copy & paste your unique token into the Envato settings inside your WordPress dashboard and click on “Save Changes”. Once you have configured this properly, you will see a screen where you can install or update your already purchased plugins & themes.
Please note that in case you modified the theme files (theme code) and update the theme via Envato Market plugin changes that you implemented will be lost because the new theme version will overwrite the theme version you use at the moment.
Should you experience any difficulties with the theme update please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and WordPress and FTP credentials and our support agents will gladly help you.
Thank you!
Could you please advise how to fix this? Thank you.
Hello, thank you for contacting!
Google Map is a paid service and to use it for free there is a limit of map loads. We recommend you to generate a new Google Maps API key that will be used for this site only. Google Maps API key should be added here. The key can be generated here.
Please make sure to activate the Google Maps JavaScript API and Google Maps Geocoding API https://www.screencast.com/t/sXkBFHxNZ Also, there is a need to enable Billing on the Google Cloud Project at https://console.cloud.google.com/project/_/billing/enable
We should note that personal assistance is provided via the tickets system – should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Will you enable Site Editor support with this Theme?
Hello, thank you for contacting!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. In the theme settings there are separate settings for Header and Footer. We don’t plan to enable Site Editor support, appreciate your understanding.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Your Demo site scores just 25% for Mobile Performance according to Page Speed Insights. I appreciate some of these (such as serving images in next gen formats) are things which are up to the buyer to complete, but many of these are in fact things which the theme developer should fix.
What i’d particularly like to see fixed are below:
- Defer offscreen images - Eliminate render-blocking resources - Reduce unused JavaScript - Reduce unused CSS - Reduce initial server response time (I see all sites with this template showing this, surprisingly) - Avoid serving legacy JavaScript to modern browsers - Defer offscreen images - Ensure text remains visible during webfont load - Minimize main-thread work 12.7 s - Reduce JavaScript execution time
Is there a plan to fix these? Sites using this template will be treated negatively by search engines if these Core Web Vitals score badly.
Thanks
Hello, thank you for contacting!
The website page speed is highly dependent on on-site optimization. Speed test result depends on images which aren’t optimized in our demo for more attractive appearance. To speed up the site loading we recommend to choose a performance-optimized hosting solution, compress and optimize images, use an optimization/caching plugin such as W3 Total Cache, enable browser caching and minify the usage of sliders and animation effects.
Please feel free to contact us at https://cmsmasters.studio/help-center/ if you have any questions, our support agents will be happy to help you with the theme setup.
Thank you!
For months now with a Wordpress update, I believe, the “project, profile” pages say they do not exist (error 404) and do not open, I have verified and the URL is correct.
How can i solve this problem?
Hello, thank you for contacting!
We recommend you to re-save permalinks, it should be helpful. In case the issue remains actual from your end please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress credentials and our support agents will take care of it.
Thank you!
which page builder you used in this theme ?
Hello, thank you for contacting and for your interest in the theme!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.
In case if you’d prefer to use Elementor plugin based theme we can recommend you to take a look at this one.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
How can I show the address at the top on mobile?
Hello, thank you for contacting!
There is a need to click on the arrow to see the address.
Personal assistance is provided via the tickets system. Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Thank you. The image you sent in the first link doesn’t work. Can you please resend?
Hello!
To make top line visible on mobile there is a need to click on the arrow, here is a screenshot again https://prnt.sc/KmxfNtxQhucC
If you want top line to be always open on mobile without clicking on the arrow there is a need to use a custom code. In fact customization is beyond our support policy but for you personally our support agents can provide the needed code just please renew support (as your term of free support has expired) and contact us at https://cmsmasters.net/help-center/
Thank you!
If I purchase another license to update the theme, and update it and the site breaks, is that something support would help with?
Hello!
There are no known issues with the latest theme version functioning and your site shouldn’t break after the theme update.
To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as dental-clinic/dental-clinic). I recommend you to rename the theme version you used previously (for example name the theme folder “dental-clinic-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.
Another way is to update the theme automatically. To update the theme automatically you should use the Envato Market plugin. After activating the plugin, click on the “Envato Market” icon from the left sidebar. To generate your Global OAuth Personal Token click on this link https://account.envato.com/sign_in?to=envato-api and login using your Envato Market login details. Please copy & paste your unique token into the Envato settings inside your WordPress dashboard and click on “Save Changes”. Once you have configured this properly, you will see a screen where you can install or update your already purchased plugins & themes.
Please note that in case you modified the theme files (theme code) and update the theme via Envato Market plugin changes that you implemented will be lost because the new theme version will overwrite the theme version you use at the moment.
Theme update won’t influence the content you’ve added – there will be no need to add content or set fonts/colors once again.
Should you need our help with the theme update please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
I purchased again but…it’s the same version I was already using.
Hello!
The latest theme version is 1.2.1 and it is available for download on Themeforest.
Personal assistance is provided via the tickets system – should you have any questions or need our help with the theme setup please contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hello, please tell me how to install demo content. I can’t see demo data on my file.
Hello, thank you for contacting!
The easiest way to make your site look like our demo one is to import demo content. The theme comes with the .xml file that allows you to import all the pages and posts like they are on the demo site. The theme documentation contains rather detailed instructions concerning the demo content import, please look through it. Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.
Personal assistance is provided via the tickets system, should you need our assistance with demo content import please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will gladly help you.
Thank you!
Google PageSpeed Insights reports the CSS files used in this theme are quite bloated, and causing slow page load times. Do you have a plan to remove unused CSS, and debloat this theme? My site has become extremely slow to load with this theme.
Hello, thank you for contacting!
Please note that PageSpeed Insights is aimed to value mobile applications – not sites and it shouldn’t be used for WordPress themes. You can check the theme using https://tools.pingdom.com/
We should note that website page speed is highly dependent on on-site optimization. To speed up the site loading we can recommend you to choose a performance-optimized hosting solution, compress and optimize your images, use an optimization/caching plugin such as W3 Total Cache, enable browser caching and minify the usage of animation effects.
Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
my content composer button stopped working after upgrading to WordPress 6.1.1 .
i have already downloaded the updated theme version & installed it , but still same issue? how can i upload the plugin that came in with this theme? please help
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.2.0 theme version, update plugins (check Appearance/Theme plugins tab) and clear cache, it should be helpful.
In case the problem remains actual from your end please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
Hi, how to update the theme? I have a version from 2017, I have already purchased a new license, but I am looking for information how to update the theme.
Hi, thanks for the question!
To update the theme you can simply delete the old theme and upload the new theme version but we recommend you to backup your theme first. To make theme backup you can rename the old theme as dental-clinic-old in your wp-content/themes folder. Then you will be able to upload the new theme dental-clinic.zip via the WordPress admin panel and activate it.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins.
If you need any assistance with the theme update, please submit us a personal request at https://cmsmasters.net/help-center/ with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hi, how do I style mobile. Like font size that needs to be different for mobile, or columns that needs to be 100%?
Hello, thank you for contacting!
The theme automatically adapts to the screen size and there are no specific settings for mobile, appreciate your understanding.
We should note that personal assistance is provided via the tickets system only – should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/
Thank you!
Site broken after php upgrade. Hi I have updated the theme and upgraded to php 8.1, however now the Layerslider is broken with the following error: Fatal error: Array and string offset access syntax with curly braces is no longer supported in /usr/www/users/lenepjprbe/wp-content/plugins/LayerSlider/helpers/phpQuery.php on line 2161 I can’t update the slider that came with the theme? Please help? Thanks Vernita
ACtually even if I remove the shortcode for the slider. I get another error: Warning: Trying to access array offset on value of type bool in /usr/www/users/lenepjprbe/wp-content/plugins/cmsms-content-composer/inc/shortcodes.php on line 94 Warning: Trying to access array offset on value of type bool in /usr/www/users/lenepjprbe/wp-content/plugins/cmsms-content-composer/inc/shortcodes.php on line 94 Warning: Trying to access array offset on value of type bool in /usr/www/users/lenepjprbe/wp-content/plugins/cmsms-content-composer/inc/shortcodes.php on line 94 Warning: Trying to access array offset on value of type bool in /usr/www/users/lenepjprbe/wp-content/plugins/cmsms-content-composer/inc/shortcodes.php on line 94
Hello, thank you for contacting!
At the moment for correct theme functioning we recommend to use PHP 7.x.x version, appreciate your understanding.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/
Thank you!
Hello again!
Our developers are working on the issue but there is a need to investigate it from your end. Please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
This is a real problem as the gost is forcing php 8. So that means we will have to start using a different theme if your theme does not work with php 8
Hello!
We’ve checked the theme functioning with PHP 8 and it should function correctly. There is a need to investigate the problem from your end and that’s why we kindly ask you to submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials for deeper consideration.
Thank you!
Hello, how can i change word Home to different lang. I have changed it like you mentioned in documentation, but nothing happens. This is cmsms_breadcrumbs_inner, where Home is like button. Thank you
Hello, thank you for contacting!
‘Home’ should be translated as all other theme phrases using the .pot file. If you experience any difficulties with the theme translation please contact us at https://cmsmasters.net/help-center/ and our support agents will take care of your request.
Thank you!
It was done like it is in documentation but it seems i have some general problem becasue it doens’t work in generall for some words. I am not able to create ticket because i have problem with login.
Hello!
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. To create a new account you need to proceed with a form on this page: https://cmsmasters.studio/create-a-new-account/
Support form submissions are sent to our third party Zendesk ticketing system which is really a secure one, besides you can also make a support request directly via the zendesk.
It is highly important for us to receive all the support requests so we’ll appreciate it if you could provide more details about the problem with the form, please send us a link to the page or a screenshot where the problem can be seen.
Thank you!
