4015 comments found.
Hi Support, I bought your theme and now I am unable to use it on my wordpress blog. Could you please connect me with someone who can assist me in setting up the theme and making it functional. The issue is with Elementor page, it does not work properly.
Hello there!
Thank you for reaching us out!
Kindly please contact our support team by the button “Support” below. In your request, it is essential that you provide a detailed description of the problem along with your WordPress admin access credentials so our team can examine your settings and assist you further.
Best regards,
When will the theme be ready for Wordpress 6.9?
Hello there!
Thank you for your question.
I am happy to confirm that the theme is already fully compatible with WordPress 6.9.
Best regards,
Last update was beginning of november?
Yes, that is correct; the last update was released in early November. You can find detailed information about all updates and changes directly in our changelog.
Best regards,
Hello,
I’m planning to buy your theme. I really like your Manchester website. I’d like to know if the Manchester website was built with Elementor or the WP Bakery plugin? I’ll decide whether to buy it based on that information.
Hello there!
We are delighted to hear that you have chosen our product for your project and that you enjoyed the Manchester demo. To answer your question, the Manchester demo was built specifically using Elementor, so we highly recommend using it with this plugin to ensure the best compatibility and ease of customization.
Let me know if you have additional questions!
Best regards,
Your theme is a nightmare for speed score for mobile phones, i cant get higher then a score of 65 on Google page speed for mobile. It looks like the issue is the your theme is generating split critical CSS chunks, none are deferred and all are blocking the render path. They load before HTML paints, delaying LCP massively. Also the google fonts are loading multiple font styles that blocks rendering, adds latency and slows mobile dramatically.
Hello there!
Thank you for reaching us out!
Could you please run a performance analysis using GTmetrix? Once you have the report, please send the results to our support team (by the button Support below). They will examine your specific case to identify what is causing these blocking issues and help you improve the score.
Best regards,
I already have three installments of the software. Each of them is showing the same errors in the console which are related to the theme, not a plugin. I don’t really want to buy support for addressing theme errors. Please advise.
Hello there!
Thank you for reaching us out!
Could you please provide more details regarding the specific errors you are encountering?
To assist you effectively, we need to see exactly what is appearing in the console. Screenshots of the errors would be very appreciated and will help us identify the root cause faster.
Best regards,
Yeah.. but how to send it without access to ticket system?
You can upload the screenshots to cloud services such as https://wetransfer.com/ or similar platforms, and simply share the download links here.
Best regards,
Is the theme already compatible with WordPress 6.9? There are several errors on my pages with the slider or accordion.
Hello there!
Thank you for reaching us out!
Please note that WordPress 6.9 was released just yesterday (2/12/25). We are currently testing the theme for compatibility with this new version. As soon as we finish testing, we will release an update to resolve these issues.
Best regards,
In addition, can you please contact our support team by creating a new ticket https://support.stylemixthemes.com/tickets/new/support?item_id=12 and provide your admin credentials and full description of the issues you have faced? It will be helpful if you can send them screenshots with errors. They will investigate your cases individually.
Best regards,
Hi, I’m using consulting. I created a new page in services and picked my own saved template in WP Bakery, theme template is set on default. I wanted to adjust the page settings and I couldn’t leave the field title box empty like it is on my other pages. On the new page the header with logo and menu and the footer is missing and I can’t change it in any way. It should be displayed. I didn’t change my settings in the global settings of theme. What should I do now? I wanted it to look the same like the other pages. Thanks for help.
Hello there!
Thank you for reaching us out!
We’ve just tested this exact scenario on our fresh test environment, and everything displays correctly. Since we couldn’t reproduce the issue on our side, it’s very likely caused by a small conflict with a third-party plugin or some custom code/snippet that affects only certain pages.
Please, make sure the theme and all bundled plugins are updated to the very latest versions, then temporarily disable all third-party plugins, customizations and clear all caching.
If the problem still remains after those steps, could you please submit a request via our official support page here: https://themeforest.net/user/stylemixthemes In your request, describe the case exactly as you did here, attach a couple of screenshots and provide admin access. Our team will check the case.Best regards,
Hi, thanks for your reply. Yes, themes and wordpress are up to date, plugins as well, except WP Bakery. It doesn’t let me update from 8.7. to 8.7.2. System is running on php 8.1. higher versions didn’t work for some reason. The plugin Breadcrumb NavXT displays: 75 unknown legacy settings found. Does STM itself offer a cleanup function to delete the old files? I don’t want to delete anything manually. Used third party plugins: Complianz | GDPR/CCPA Cookie Consent, Disable Gutenberg, Germanized für WooCommerce, Germanized für WooCommerce: One Stop Shop, Germanized für WooCommerce: Trusted Shops, Google for WooCommerce, LiteSpeed Cache, Local Google Fonts, Loco Translate, MailPoet, Under Construction. Is there any known problem? Thanks for help.
Have you tried to deactivate listed plugins? Didn’t it resolve the issue? If the issue still persists, please contact us via the contact form by the link we gave you before. We will check the case.
Best regards,
Yes, I deactivated every third party plugin one by one, but it didn’t help. Header and Footer still doesn’t apper on this one new service page.
I can see that your support has already been successfully renewed — perfect timing!
To get this fixed as quickly as possible, please open a ticket directly in our private helpdesk here: https://support.stylemixthemes.com/tickets/new/support?item_id=12Just add a full description , attach a screenshot of the issue and provide admin access.
Best regards,
to activate the theme from my wordpress is not working.
Hello there!
Thank you so much for getting in touch. I’m truly sorry that you’re experiencing issues with theme activation.
To be able to assist you as quickly as possible, could you kindly describe in a bit more detail what exactly happens when you try to activate it? For example, at what exact step the problem appears and whether any error message is displayed (and if yes, please share the exact text). It would also be incredibly helpful if you could attach a couple of screenshots or a short screen recording showing the issue.
Looking forward to hearing from you!
Best regards,
Hello, i can’t to update configurations in “THEME OPTIONS”... In fact, after updated, i click on “update parameters” but i observe a long loading during a long time without success.
Hello there!
Thank you for reporting this.
Please completely clear all cache (browser + any caching plugin + server cache) and temporarily disable all third-party plugins (leave only Consulting theme-related plugins active), then try saving again. In most cases it solves the issue instantly.
Let me know how it goes!
Best regards,
I have done it but that’s still same ! No fix the problem.
Thank you for trying the steps! Since the issue is still there even with cache cleared and third-party plugins disabled, we need to check it directly on your site. Please send a request through our official contact form here: https://themeforest.net/user/stylemixthemes and include a detailed description of the problem plus WP admin access. Our team will investigate the issue.
Thank you for your patience!
Best regards,
Thanks for return. That has been sent ! i’m waiting for you support to fix this problem.
We process all requests within 2 business days (usually much faster).
You’ll get a reply from the team soon.
Best regards,
Hello, still no connexion on my site to fix problem. Any problem ?
Sorry for the long wait. We’re currently handling a huge number of tickets.
Your ticket is in the queue. Our agent will contact you soon.
Thank you so much for your patience!
Best regards,
Okay, I got it. Come back me if you ended up
I can see that our agent is actively working on your request. You will receive a response soon.
Thank you for your patience!
Best regards,
Thanks to you ! problem fixed.
Thank youfor the update.
We would greatly appreciate it if you could take a moment to share your experience by leaving a 5-star review on Trustpilot. Your feedback helps us a lot and is truly valued by the entire team. Here is the direct link: https://www.trustpilot.com/review/stylemixthemes.com
Best regards,
Sorry to bother you, but Elementor only shows a white screen saying it’s loading.. any advise?
Hello there!
No bother at all — thank you for reaching out about the white screen issue with Elementor!
I suggest starting by disabling third-party plugins, beginning with any caching plugin, to check for potential conflicts on your site. This often resolves loading issues. If the problem persists after that, please reach out to our support portal at https://support.stylemixthemes.com/tickets/new for further investigation.
Let me know how it goes or if you need more guidance!
Best regards,
When I try to add a ticket I need to enter the purchase code, but then it says: This purchase code has already been used. I uninstalled most plugins, but it’s still not working…
Please make sure you’re logging in with the exact email address used to purchase the theme. The purchase code is tied to that email, so using a different one will trigger the “already used” message.
If it still doesn’t work, please contact us directly through the support form on our ThemeForest profile: https://themeforest.net/user/stylemixthemes
Best regards,
Hi, 1. I am using the newest version of the Consulting theme. I can run it on php 8.1. but it doesn’t allow to switch to any higher version 8.2 to 8.4. the pages crashes. Why? 2. I am using the child theme with several personal settings. Yesterday I updated the Consulting Main Theme version and all typography and color settings and also some patterns and margins settings crashed. Why, when I am using the child theme? Thanks for help and ideas.
Hello there!
Thank you for reaching out about the issues with the Consulting theme!
Regarding the PHP version limitation, where you can run it on PHP 8.1 but encounter crashes when switching to 8.2–8.4, could you please clarify if this issue occurs only with the child theme? If so, it might be worth double-checking your customizations for compatibility with higher PHP versions. Additionally, I recommend disabling third-party plugins on your site and attempting to update to PHP 8.3, which aligns with WordPress’s current recommendations, to see if that resolves the crashes.
Let me know the results or any additional details, and I’ll be happy to assist further!
Best regards,
Hello, please, when I use eForm, a theme icon appears that prevents me from accessing the eForm plugin https://postimg.cc/wtBsv0GY. Do you have a solution to prevent this URL from appearing and allow me to access my eForm plugin?
Hello there!
Thank you for reaching out and I’m sorry you’re experiencing this.
We haven’t tested our theme with the eForm plugin, so we can’t guarantee full compatibility. It requires further investigation, please reach out to our support team by clicking the “Support” button below — they will review the case.
Best regards,
Hello. Please help me deactivate the license on my previous domain from your end. I would like to use it on the the final domain. Currently its showing on franchnetresources.com but the site was removed some time back.
Hello there!
Thank you for your request!
I’ve deactivated the license on the mentioned domain as it’s no longer in use. Please try activating the license on your new domain now.
Let me know if you have any further questions!
Best regards,
There is a vulnerability in the included version of WPBakery and Slider Revolution. When will the next theme update occur with the updated versions of these plugins?
Hello there!
Thank you for your patience regarding the plugin compatibility issue. I’m happy to inform you that the task is currently under review with our QA team. We’re working diligently to ensure everything is thoroughly tested, and the release with the updated plugins will be available as soon as they complete their checks.
You can keep track of the update news in our theme’s changelog.
If you have any further questions or need assistance in the meantime, please feel free to reach us out!
Thank you for your understanding!
Best regards,
Hi, shop buttons > how to customize? Does the theme support such option? I can’t find this option anywhere. Thanks
Hello there!
Thank you for your question.
Have you tried making changes to the buttons using custom CSS in Appearance > Customize > Additional CSS? This is often the easiest way to modify button styles like color, size, or text.
If this approach hasn’t worked or you’re looking for specific guidance, could you please clarify which buttons you’re referring to (e.g., “Add to Cart,” “Buy Now”) and what changes you want to make (e.g., color, text, position, or functionality)? A screenshot or link to the page with the buttons would also help us provide the best solution.
Best regards,
Thank you for your reply, I actually done it using the custom css. I do have another question I am hoping you can answer: Can the Product photo on the single product page be bigger than the default dimensions?
Thank you for your message, and I’m glad to hear you successfully customized the shop button!
Regarding your question about making the product photo larger on the single product page. You can achieve this by adding custom CSS as well.
Let me know if you have any further questions!
Best regards,
Hi StylemixThemes team,
We’re using your theme and the bundled Slider Revolution is still 6.7.35 via the theme’s plugin installer. Since Aug 29, 2025, CVE-2025-9217 (authenticated arbitrary file read / path traversal) affects Slider Revolution in versions up to and including 6.7.36. The vendor fixed this in 6.7.37 (Aug 28, 2025).
Because the plugin is bundled with your theme, we can’t update directly without a separate plugin license. Could you please push an updated bundle with Slider Revolution 6.7.37 or newer to your theme’s plugin installer, or provide a download link to the vetted build.
Hello there!
Thank you for reaching us out!
Slider Revolution comes with our extended license. Therefore, the plugin can only be updated after the theme update as we include new versions of the plugin in the theme package.
If a newer version of the plugin is not included in the new version of the theme, its compatibility was not checked with the theme completely.
The new version of the Slider Revolution will be included in upcoming theme updates. If you want to be able to auto-update them from wp-admin, you will need to buy your own personal license for that.
Thank you for your patience, and let me know how I can assist you further!
Best regards,
Please help. I cannot remove my license from my staging domain to be able to activate it on my live site. I also cannot open a ticket because support has run out. Please explain how I can fix this issue.
Hello there!
Thank you for reaching out about the issue with deactivating your license from your staging domain.
You can deactivate the license yourself by following the steps outlined in our documentation here: https://docs.stylemixthemes.com/consulting-theme-documentation/installation-and-activation/license-key-transfer . This guide will walk you through the process of deactivating the license from your staging domain so you can activate it on your live site.
If you’re unable to deactivate the license following these instructions, please provide the name of the staging domain you’re trying to deactivate, and I’ll assist you further.
Thank you for your patience, and let me know how I can assist you further!
Best regards,
I have no way of deactivating the site from the old staging site. I need that deactivated from your end please. fluentdesigns.com
I have successfully deactivated the license for fluentdesigns.com on our end.
Please try activating the license on your new domain now.
If you encounter any issues during the activation process or need further assistance, please let us know.
Best regards,
Please check this ticket into support panel : #Z99139
Hello there!
Thank you for providing the ticket number. I’ve located ticket #Z99139 in our support panel, and our agent is actively working on it. You should receive a response soon. We appreciate your patience and are committed to resolving your issue as quickly as possible.
If you have any additional details or questions in the meantime, please feel free to reply or update the ticket directly.
Best regards,
Can you check please our comment as whole website is broken no idea what you guys are doing ?
All theme options are gone how ?
Yesterday night whole website was completed but now all things are gone ?
https://prnt.sc/b55XRpvcgQYHThis issue is most likely related to caching.
If clearing the cache doesn’t restore your content, please provide more details in your tickets.
Best regards,
But we didn’t install any kind of caching plugin. please check ticket we already provided more details.
Please check the latest reply in your ticket at and try following the steps outlined by our agent. If the issue persists or you need further assistance, feel free to update the ticket with additional details, and we’ll continue to investigate promptly.
Thank you for your patience, and we’re here to get this sorted for you!
Best regards,
Hello there!
Thank you for reaching out and sharing the screenshot of the error you’re encountering.
To help resolve this, please try the following steps:
First, ensure that the theme and all its plugins are updated to the latest versions by following our update guide here: https://docs.stylemixthemes.com/consulting-theme-documentation/getting-started/update-the-theme.
Next, temporarily deactivate any third-party plugins to check if one of them is causing a conflict.
If the issue persists after these steps, please submit a support ticket at https://support.stylemixthemes.com/tickets/new/support?item_id=12 with a detailed description of the problem, including any steps you took that led to the error, and, if possible, your WP-admin credentials. This will allow our team to investigate further and provide a tailored solution.
We’re here to help get this resolved quickly. Thank you for your patience!
Best regards,
Getting error on your links : https://prnt.sc/HhGSeem64Cix
We have updated tickets so check please : https://support.stylemixthemes.com/tickets/new/support?item_id=12
Thank you for pointing out the issue with the link. It seems there was an extra dot in the URL. Please try accessing the correct link for the theme update instructions here: https://docs.stylemixthemes.com/consulting-theme-documentation/getting-started/update-the-theme
If you’ve submitted a support ticket, our team is reviewing your case and will respond with the results soon. Our support team typically responds within 2 business days, but lately, responses have been sent much faster. Thank you for your patience.
If you run into any further issues or have additional questions, please feel free to let us know. We’re here to assist!
Best regards,
Getting error : https://prnt.sc/xAKdmQ5qz8BK
Hello there!
Thank you for reaching out and sharing the screenshot of the error you’re encountering.
To help resolve this, please try the following steps:
First, ensure that the theme and all its plugins are updated to the latest versions by following our update guide here: https://docs.stylemixthemes.com/consulting-theme-documentation/getting-started/update-the-theme.
Next, temporarily deactivate any third-party plugins to check if one of them is causing a conflict.
If the issue persists after these steps, please submit a support ticket at https://support.stylemixthemes.com/tickets/new/support?item_id=12 with a detailed description of the problem, including any steps you took that led to the error, and, if possible, your WP-admin credentials. This will allow our team to investigate further and provide a tailored solution.
We’re here to help get this resolved quickly. Thank you for your patience!
Best regards,
