21578 comments found.
Hello. You suggest using the free PRO Elements plugin, but it hasn’t been updated in a while and has critical issues. Elementor Display Conditions Not Showing (stopped working) After Updating to WordPress 6.9 – Fixed in Elementor Pro 3.33.2. Will this plugin be updated in the future? Thanks! Have a nice day.
Hello! We don’t have details on its update plans. We hope they will fix the issue soon. Meanwhile, you can downgrade WordPress via WP Rollback: https://wordpress.org/plugins/wp-rollback/
Thank you. You have a cool product.
Hello,
Nice theme, nice support, nice experience.
Trying to mention something but I found easily how to solve.
Glad to hear you enjoy the theme!
Hello, I bought your The7 template. I activated “Go Pricing – WordPress Responsive Pricing Tables”. I installed “demo import”: Classic Main Demo(fully imported). And I selected “Import content”. But the tables of “Go Pricing – WordPress Responsive Pricing Tables” were not imported. If I go to the plugin, it has no content. How can I import the tables of this “demo”? Thanks.
Hello! Please submit a ticket at https://support.dream-theme.com/ Or download the entire theme package (the one with PSDs, Developer Tools, etc.), refer to /The7/Pre-made Websites Resources/Go_pricing_tables-main.txt. Then go to Dashboard -> Go Pricing ->Import & Export and import this file.
Hi, where can I check which domain my license is actived? Tks
Hello! Could you please refer to https://my.the7.io/
Hey Guys, I’m trying to submit a ticket on your support site, but the form keeps copying the “Describe the problem” field contents to the “Provide debug information” field, then gives me error saying that I’ve pasted the wrong debug information. Sorry to bring this to this forum, but I have no other way of contacting you. Please help. Thanks.
Hello! Sorry for the inconveniences! Could you please try submitting the ticket without the debug info – it will allow us keep the communication inside the body of the ticket.
Thank you. Just submitted.
Hi, I see that only Google Captcha v2 is supported for the contact form.
When will you add v3?
Thanks
Regards Davide
Hello Davide! At the moment, we recommend integrating it with Contact Form 7 https://contactform7.com/recaptcha/ or directly with Elementor https://elementor.com/help/recaptcha-elementor-integration/
i am using background video on website in hero section. but it does not loads on mobile. please help. (elementor)
it is resolved.
Hi Is there any video on how to install your theme?
Hello! We have a guide https://guide.the7.io/elementor/user-guide/installation-and-basic-setup/#install
How can I remove the services text here? : xx.xom/services/myfamily
Hello! I am afraid there it’s not possible to remove the custom post type slug. Otherwise, WordPress won’t “understand” whether this is a CPT or an ordinary page. But you can change the slug under The7 -> Post Type Builder https://support.dream-theme.com/knowledgebase/changing-post-type-slug/
Hello, I do web design. I agreed to use your theme at https://the7.io/elementor-corporate/ for a client, and I’ve installed it. Even though I haven’t installed any additional plugins, the website is much slower than the one in your demo. My hosting company is fine, but this is the first time I’ve seen such slowness, and I’m still experiencing this issue despite purchasing a good hosting package. Do you use any Cache or similar optimizations in the demo? Why is this slow?
i fixed problem. about hosting. am i need another plugin for contact form? i did setting with fluentsmtp.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, I’m using your theme and I would like to create two versions of my website using the same template: – An Arabic version (RTL) – An English version (LTR) What is the easiest and most recommended way to achieve this with your theme? Should I:
Use a multilingual plugin (like WPML / Polylang) on the same WordPress installation?
Or create two separate WordPress installations (e.g. ar.domain.com for Arabic and en.domain.com for English) using the same theme?
I want to make sure that RTL and LTR are both fully supported and that I follow best practices for performance and updates. Thank you in advance for your guidance.
Hello! You can use both approaches: WPML or two WP installations with subdomains (both of them can be registered with the same Item Purchase Code). Having two WPs will require duplicating posts, media and settings manually. But it’s a free solution. Regarding RTL, though The7 is not officially RTL compatible, many people are using it for their RTL sites.
Maybe its the beer. Maybe its my decades of experience but after finally getting the logo to show up its immediately out of alignment and the only option I have is to adjust padding and margins? WTF…. maybe im missing something but its 2025 and this just seems like a shit theme to me right our of the gate. Even the documentation actually sucks. Am I missing something or has Envato fell off in terms of the shit they allow to be resold on this platform?
Please disregard this comment. I was either hacked or had been drinking
No worries – we’ve all been there 
Hello,
How do I create a pop-up box that says: ‘Your privacy matters. We use cookies to enhance your experience, analyse traffic, and serve personalised content. Click Accept All to consent according to our Cookie and Privacy Policies.’ And there are 3 buttons: Accept all, Manage preferences, and Reject all.
Just like the one I see when opening this page.
I think it’s related to GDPR? In my country it’s not strictly required yet, but I feel it’s necessary to include this kind of privacy notice on my website that uses this theme. Is there a way to add this privacy information?
Thank you.
Hello! You can try using plugins, for example “CookieYes – Cookie Banner for Cookie Consent”.
I’m unable to enable the mega menu. When I click the “Mega Menu” button in the menu settings, only icons appear— the rest of the pop-up window is blank. I want to activate the mega menu. You can see the issue here: https://imgur.com/a/0npaEMR
im using wp-bakery as page builder (maybe that matters?)
Hello! Could you please activate the following setting: The7 -> My The7 -> Settings -> Legacy Features -> Deprecated Mega-Menu Settings.
NOT able to choose anything or click into the selection fields… they are “gray out” https://ibb.co/xqRBhv78
Please check “Optimized for:” setting above. And select “WPBakery” or “Custom” there.
Hello, i can use a video as aslider?
Hello! Yes, you can. But it depends on a page builder you use. Please address to https://support.dream-theme.com/
This has to be the worst theme I have ever seen. I just downloaded it and looked it over and it is awful. It has a complex system that is not the normal flow for Wordpress themes. Man, I sure wish I could get a refund for this terrible theme.
Hello! If you have any questions, please address to https://support.dream-theme.com/ We are always glad to help. Regarding the logo, please follow https://support.dream-theme.com/knowledgebase/how-to-change-the-logo/ The guide is available here https://guide.the7.io/
Your instructions are terrible. Waiting to send a customer support to simply find out how to change a logo is pointless. Seems like you created this to cause confusion. Hell, I can’t ven find where to change the freaking “The Seven” logo at this point and your instructions are not accurate….there is no White List tool in my options as well….nothing is accurate.
Pure Garbage
Hello! If you have any questions, please address to https://support.dream-theme.com/ We are always glad to help.
Awesome new web design: https://the7.io/fse-crypto/ Congrats!
Thank you so much for your kind words! We are really glad you like the result 
How do i get a refund for this awful theme?
Hello! I am afraid the refund is possible only in case the Item doesn’t work or works not as described. Could you please clarify what exactly doesn’t work for you? Also, I can’t find any support requests at https://support.dream-theme.com/ from your account. Could you please provide a link to your ticket(s)?
You state:
The7 is the most customizable WordPress, Elementor, and WooCommerce theme available on the market up to date. It gives you creative freedom that no other theme can match. No matter if you are a beginner or a pro, a website owner, a creative professional, or a digital agency － The7 offers tremendous power and unparalleled value to everyone.
The7 is designed to work in synergy with Elementor and WooCommerce.
I purchased expecting it to work in synergy with Elementor but it does not support Elemento with the demo i wanted.
I’ve been mis-sold based on your description at https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590 and requesting a full refund.
The product was uninstalled as you confirmed in email and you can block the license key if you are worried about it ever being used.
Hi,
The theme description clearly indicates which demo uses which page builder. In your case, you’re trying to edit the native FSE demo (built with WordPress’s native Block Editor) using Elementor. This naturally doesn’t work.
However, we don’t want people getting stuck with a product that doesn’t suit their needs, so we’re approving your refund.
Cheers!
Thank you. I look forward to the refund coming in.
To be clear it does not state on https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590 which demo uses which page builder. It just states it’s designed to work with elementor in synergy.
Hello. I used the theme for testing on a couple of websites. I thought this code was unlimited, but I was wrong. My purchase code is currently locked. I need to install a theme for my client. Can you please reset my code?
Hello! Reusing the license on other websites is not possible even if the initial website went offline. Moreover, the websites you mentioned are still actively using The7. These are the license terms (which you have acknowledged and accepted on the purchase). Unfortunately, we will not be able to unlock your code.
Is it possible that the new update added a white bar on top of the website ? Don’t made any changes myself https://bensbikessequim.com/ (had same problem 2 months ago and it was resolved with a new theme update)
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
