554 comments found.
hello, love your work, i have a few pre-purchase questions. 1. Is it compatible with WP 6.9 (latest version)? 2. Are the video guides on YT still applicable (seems they are as old as the theme? 3. Any of your newer themes with the same functionality you would recommend over this one? cheers
Hi there! 1. All our themes are WP 6.9 compatible. TF does not have an option to update it to 6.9 on the item page of yet. 2. Please read theme documentation for obtaining information https://help.gt3themes.com/soho-photography-videography-wordpress-theme/ 3. You may consider our newer photo themes which are Elementor compatible. This one is very easy to use. Mostly liked by photographers.
As of the latest SOHO 3.0.4 update, GT3 Page Builder is returning error:
WordPress version 6.8.3 Current theme: SOHO – Child (version 1.0) Current plugin: GT3 Page Builder (For SOHO Theme Only) (version 2.2.1) PHP version 8.3.6
Error Details
An error of type E_ERROR was caused in line 686 of the file /home2/leftahea/public_html/wp-content/plugins/gt3-pagebuilder-custom/core/pb-functions.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /home2/leftahea/public_html/wp-content/plugins/gt3-pagebuilder-custom/core/pb-functions.php:686 Stack trace: #0 /home2/leftahea/public_html/wp-content/plugins/gt3-pagebuilder-custom/gt3_builder.php(79): get_html_all_available_pb_modules(Array) #1 /home2/leftahea/public_html/wp-admin/includes/template.php(1456): pagebuilder_inner_custom_box(Object(WP_Post), Array) #2 /home2/leftahea/public_html/wp-admin/edit-form-advanced.php(744): do_meta_boxes(Object(WP_Screen), ‘advanced’, Object(WP_Post)) #3 /home2/leftahea/public_html/wp-admin/post.php(206): require(’/home2/leftahea…’) #4 {main} thrown
GT3 Page Builder plugin is not loading specifically on Pages – Gallery seems to be working fine.
Updated to the latest SOHO 3.0.5 and GT3 Page Builder plugin to 2.2.2 – no change
Hi guys, is there a chance you can look into the ticket/request number 46980? Thank you!
Hello! We don’t have such a ticket # in our system.
I have submitted a ticked via this page: https://help.gt3themes.com/contact/ and received the following confirmation via email: “[Request received] GT3 module elements are not working WordPress Themes & Plugins Help Center To: me · Sun, Jun 15 at 3:23 PM Message Body ##- Please type your reply above this line -## Your request (46980) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
This email is a service from WordPress Themes & Plugins Help Center.”
Did I not use the correct channel to contact you? If yes, what’s the correct way to submit a ticket?
You’ve used the correct way, but for some reason we can’t locate it. Can you please submit it now? https://wp-help.zendesk.com/hc/en-us/requests/new
I have submitted the ticket again, and i received a confirmation with the number 46989. Ca you please check if you received it?
We see this ticket in our system. Our team will get back to you shortly.
Great, thank you!
Hi I bought the theme some time ago but a few days ago, when i tried to add a new entry it sends me an error, also i got an email about a bug from the theme in my wp admin email. Im not able to add an entry as i used to using the Gt3 page builder appears disabled. Only for the entries. Its an error in the line 98 from the theme. Can you help me with this? My support finished but this error is from the theme code.
Se ha producido un error de tipo E_ERROR en la línea 98 del archivo /home2/ojoconla/public_html/wp-content/plugins/gt3-pagebuilder-custom/core/shortcodes/gallery.php. Mensaje de error: Uncaught TypeError: Unsupported operand types: string + int in /home2/xxxx/public_html/wp-content/plugins/gt3-pagebuilder-custom/core/shortcodes/gallery.php:98 Stack trace: #0 /home2/xxxx/public_html/wp-includes/shortcodes.php(434): shortcode_show_gallery(Array, ’’, ‘show_gallery’) #1 [internal function]: do_shortcode_tag(Array) #2 /home2/xxx/public_html/wp-includes/shortcodes.php(273): preg_replace_callback(’/\\[(\\[?)(show_g…’, ‘do_shortcode_ta…’, ‘[show_gallery\r\n…’)................
Hello! Please update the theme and all required plugins.
Hi, I updated all the plugins and the theme and still having the same issue, It doesnt show the Gt3 page builder in the entries
Try to send the request here https://help.gt3themes.com/contact/
How can I activate the purchase code on a new website? The old one is gone and didnt exist anymore.
Hello, I would like to know if, for example, in the portfolio “Masorny with margin” the hover with the title and the category can be left fixed in the mobile version. When viewing the demo in the mobile version I notice that it is not very intuitive to know that you can click because the image remains fixed. thank you
Hello! We don’t use any cover info on the image, because it takes a lot of space. As for the hover on mobile, it’s a standard practice to avoid 2 clicks, the first one activates the hovers, the second leads to the single portfolio page. If you have some other questions or concerns, please submit them via support ticket system https://themeforest.net/item/soho-fullscreen-photo-video-wordpress-theme/10020792/support
Where is the latest page for the change log? This page I have no longer seems to have been updated: https://livewp.site/docs/soho-photography-videography-wordpress-theme/?section=changelog-soho
Hello! That page is cached and will be updated soon. You can always download the latest version in your account here on TF
I know where to download the latest version. I always want to know what the changes are before I download my files. The change log hasn’t been updated since 2.8.6.
The page data has been updated.
Please update the change log so I know what the changes are in the latest release.
The change log has already been updated.
Hi there, I can see that I need to do an update “SOHO – You have version 2.8.6 installed. Update to 2.8.7.” However when I downloaded the file from here just now it is version 2.8.6 How do I find the new version 2.8.7? Thanks LISA
Hello Lisa! Please check it again.
Hi there,
Currently I have the SOHO version 2.8.4 installed in my site and a notification for the 2.8.5 appears in the admin panel. Is this correct, I mean, is this 2.8.5 version already available?
Thanks in advance
Hi again,
I only need to know the version of the theme. Would you be so kind as to tell me.
Thanks again
The latest version is 2.8.5
Please, could you check if this is the version you download from Themeforest download section?
Done, please check it.
Yes it is correct now. Thank you
Hi,
It’s happening again with version 2.8.6. The admin panel shows a pending update but I can´t get it.
How could I update my theme?
Thanks
Please submit a support request
Hi,
I’m afraid my support period is over but I guess this is a general issue for everyone, isn’t it?
Last time I asked you about this issue, it was not necessary to send any support request and you were able to solve it.
Thanks
You can update the theme via WordPress dashboard if you have an active support. Otherwise you can download it in your account on Themeforest and update it manually
But I am a legal owner of a license of SOHO so I think I should have the right to update the theme from my admin panel as I do with lots of other themes. Which is the problem with that?
Yes, you are. But you can do that if your support package is active.
Hello! Is the preview working? I can’t see it
Hi there! It’s working now. Thanks
Hello. We’re experiencing an issue with Chrome where our portfolio slider images are squeezed and misshapen. This seems to be only an issue with Chrome. Safari and mobile devices do not have the same issue. www.askstudio.com. Any suggestions?
Hoy can i change the labels for comments and read more to spanish?
Hello, we have a problem with submenu: it stops at second level. I saw on includes/modules/header.php that there is a wp_nav_menu function call and I added ‘depth’ options, but seems doesn’t work. How can I do for show more submenus? thank you
Hello, I need the menu on every page (also the landing page with the landing stripes template). How can I it switch on? Thank you in advance, Mareike
Hi, my support has expired and I just moved my site to a new hosting (cloned database and files) and now the theme need to be activated with pucharse code, and if I insert purchase code it say that it’s already activated. I need a solution. Domain name is the same, the only change is IP address. I can’t put a support ticket. Thanks
Hello! Please send the request with your purchase code via a contact form on our website
Thanks. I think I did some days ago without response. I’ll do again now.
Ok
I did processed somehow the activated code u gave me, and not working. Said “This purchase code already activated” HUH.. said need to purchase again. what’s going on during the WordPress installed. i tried find a contact no one answer to me. please contact me.
Hello! What is your support ticket ID?
I think I saw on my PDF I saved and showed said ” Item ID: 10020792 “
We ask about the submitted request ID. We do not see any support ticket submitted by you
I don’t know how to find the support ticket ID, where, I already ordered on May 11, and a few people struggled to installed your solo but problem is the activated cant process due to someone have mine purchase someone use my already activated! on WordPress I am struck because I already paid 69 dollars, and 50 dollars, I have PDF need proof i can email or attracted to u ?
It’s very easy, on the item page there is a link go to item support https://themeforest.net/item/soho-fullscreen-photo-video-wordpress-theme/10020792/support
I did.. still not working because of purchase code already activated! I tried to find someone to contact they told me need to contact to u here.. not working waste my spent money for nothing r u saying I have to pay again and fix up again ? i dont understand over and over again..
It’s really odd to hear that because we have no request from you. Please submit a support request and our team will assist you
Do I have to click on “go to item support” ? I have 5 months left, and I do have code ID long numbers
I did again, try ” 36672 ” see if u get it let me know…. sick over and over again.
That’s your first support request. Our team will get back to you shortly
Damn, finally… dont know why they don’t get my first three requests. u got it now. Thanks !
Maybe you submitted to Envato support
ok im tryin to find someone on envato again… if not i have to refund all of money back because stuck no contact back to me.
What do you mean? Your ticket 36672 has been answered
you told me to maybe me to have contact envato support. or i m misunderstand what u said to me sorry
No, we did no say that. We answered to your comment about your submitted 3 requests
I guess I am giving up. I tried do the the GT3 account was created automatically on our website https://gt3accounts.com/app/ not working, all of that I just emailed back. give up. not worth struggle.
There is no need to duplicate your answers here. Please keep communicating with our support team. They will assist you.
Theme is saying I need to register & won’t update past 2.8. saying that 2.8.2 update available?
When I enter my purchase code it says it’s already activated and still saying activate theme?
Downloading the file gives me 2.8 not 2.8.2?
Hello! Please submit a support request and our team will assist you
So! Little question. As my HOST provider deleted my webpage I lost my SOHO theme with it. Still on that website the theme was activated by the purchase code. Now when I try to Activate it again with the same purchase code it tells me that this code has been activated already and I can’‘t use a the theme that I made payment for??? So now what? I have to buy another theme to get it up and running? I need more information on that please?
Hello! Before posting 1 star review, please submit a support request and our team will assist you
I must say that when I’m asked to pay twice for something I can leave 0.5 star as opinion and believe me I will put 10 stars afterwards if that gets resolved. Still where i can send that request of that support as when I get to your profile option for the support it says that does not exist? Maybe I’m doing something wrong.
There is a direct link to support ticket system on the item page https://wp-help.zendesk.com/hc/en-us/requests/new?
So I need to put that info here as additional information; When I made the activation the first time the activation happened with only the purchase code. BUT when you create your WP site it generates automatic email to which GT3 makes account on there website for which registration I had no clue. Now when you have to get in your account in there website just check your default generated email address by WP – usualy admin@yourwebsite.com that email will be your actual username for the GT3 website account with that Username now you can reset your password on there website and you can manage your purchase code activation/deactivation. From there you got to deactivate and activate the purchase code and afterwards it works like a charm.
NOW GT3 you get 10 stars! Have a great day and I hope that info is useful. <3
We are not looking for 10 stars review, definitely not 1 star
I migrated my website to another server and now the purchase code says that it is already active and will NOT let me register the code. What is up with that??
Hello! Please submit a support request and our team will assist you
Hello just bought your theme today. One issue that im having is the following : On the gallery section, Video page ( of demo ) When i press any video item and then edit, then “Select Image” to change the thumbnail image of the Video, nothing happens!? Theres no pop up for me to change the thumbnail , nothing. Do you know why? Thanks.
Hello! Please submit your request via a support ticket system and our team will check it
Hello GT3themes, is it possible to allow mouse scroll wheel when in a full screen ribbon gallery? To go from one asset ( picture, video etc..) to the other? I find those little arrows on the bottom right a little quirkie. Thanks
Hello! This comment form is for presale questions only.
