23150 comments found.
Is the plugin fully translated to German out of the box? All the demos only include the englisch and french language version. Thanks
Hello, @enno-und-jens,
Thank you for your interest in Porto WordPress!
Yes, Porto WordPress is fully translatable and completely compatible with both the Loco Translate and WPML plugins.
If you want to translate and use the theme in a single language, you can use the Loco Translate plugin.
If you need multilingual support, the WPML plugin is the recommended option.
Regards, P-THEMES.
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How do I switch to another slide? Where is that option? I can’t find how to change it. Please.
Hello, @pacoqueipo,
I have confirmed that you are using the Slider Revolution for the slider on your site.
For that, please read and follow the instructions written in the official documentation of the Slider Revolution here: https://www.sliderrevolution.com/manual/adding-and-configuring-slide-actions/ & https://www.sliderrevolution.com/faq/triggering-slide-change-on-another-slider/
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Hello, thank you for your quick response, I think I didn’t explain myself well. I know how to work with Slider Revolution, but I don’t know where you can change from slider-1 to slider-2, in the template. I can’t find it on the Home page, nor editing Header. I have made different sliders but I don’t know where to change them on the web. Thanks a lot
Hello, @pacoqueipo,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our support engineers can check and assist you accordingly: https://www.portotheme.com/support/
Regards, P-THEMES.
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Thanks, I have figured it out. It was at the bottom of the webpage. In Porto View options, Banner Typo. It was very hidden. Thanks a lot
Paco Queipo
Hello, @pacoqueipo,
Great to hear you found the solution,
If you need any further assistance or have additional questions while working with the theme, feel free to reach out to us anytime. We’re always happy to help.
Regards, P-THEMES.
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Hi, our support has expired for this theme so we are commenting here. We need to reconnect our purchase code on the dashboard but we keep receiving the error “Sorry, it could not connect to the Porto API server. Please try again later”. Please advise what the next steps are and how we can get the theme reconnected to our purchase code.
Hello, @agentorangedesign,
Your license is already used on the live site: https://www.asfasteners.com/, and one single license is for one single live URL only. This is Envato’s policy, and with all the themes on the Themeforest, you may wish to confirm this with Envato as well.
If you wish to use the same purchase code on another site, you have to delete this site completely or purchase a new license.
Regards, P-THEMES.
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Issue Report: Cart Counter Refreshing Incorrectly (Shows 0 Before Updating to Correct Value)
Hi Team,
I’m facing a cart counter update issue in the theme:
Problem Description:
When adding the first product to the cart, the cart icon correctly shows 1.
When adding a second product, the cart counter first resets to 0, then refreshes again and shows 2.
This flicker (0 → correct value) happens every time a new product is added, regardless of the product.
I have also checked the Porto demo website, and the same issue occurs there as well — so this does not seem to be caused by my plugins or customisations.
Please find screenshot attached for reference.
Expected Behaviour:
Cart counter should smoothly update from 1 → 2 → 3… without ever showing 0.
Additional Notes:
Thank you for the Goat Theme — everything else works beautifully!
Kindly investigate and provide a fix for the cart refresh behaviour.
Hello, @xilir,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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yes its for Everyone its bug i think. .When we click add to cart item .and Asume previous cart items value is 5 . Mini Cart Counter first show 0 then the Added Value. then cart will update to 6.
Hello, @xilir,
No, this is not for everyone, and most of the time, it’s because of the cache, so we need to check the situation on your sit,e and we kindly request you to please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi
Could you please reset my license to my domain.i have raised a request
Hello, @silaspaul,
I can confirm that our support engineer has resolved your support ticket (#64090) and has already sent a reply. Please check the update in your ticket, and feel free to respond there if you need further assistance.
Regards, P-THEMES.
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I purchased a license 4 years ago and never used it. I registered / connected via envato to the https://my.hogash.com/ dashboard, and it says I don’t have any purchases. Thus, I have no way to get support.
Hello, @chrisbigler,
Do you want to get theme support? If yes, you can contact us via our support system here: https://www.portotheme.com/support/
And if you want to get Envato support, you can contact Envato here: https://help.market.envato.com/hc/en-us
Regards, P-THEMES.
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can we use this theme for multiple websites with one time purchase?
Hello, @farishahbaz23,
First of all, thanks for showing your interest in Porto WordPress 
One single license is for one single domain/site. This is Envato’s policy, and with all the Themes on ThemeForest, you may wish to confirm with them as well.
Regards, P-THEMES.
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Hi, I want to create a multi-vendor marketplace using WooCommerce with the Dokan plugin (purchased separately). Can I do this with Porto Theme?
Hello, @arakanbrasil,
First of all, thanks for showing your interest in Porto WordPress
Yes, absolutely, Porto is fully compatible with the Dokan plugin; you can easily achieve your desired results using Porto WordPress and the Dokan plugin.
Regards, P-THEMES.
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Hi There! Where i can edit title on service/ URL in demo accounting?! not a separate service, but the main one in the menu Overview!
Hello, @MuTPoFaN,
Have you purchased the Porto WordPress theme? If yes, then please submit a ticket via our support system here: https://www.portotheme.com/support/ with your Envato theme purchased account, providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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If i have multiple clients that need website, is this purchase will able to cater mutiple client websites?
Hello, @asyraffatwork,
A single license applies to one live URL only. This is Envato’s policy for all themes on ThemeForest. You may confirm this directly with Envato if needed.
Regards, P-THEMES.
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hi . i want to buy more licencese of porto wordpress theme. i want to ask that if i import demo data. Demo imported images and content is not a matter of concern? or i have to change it immediately?
i mean to say. if i have to import demo. then demo images will be imported . so that i can see the layout. and later i can change images?
Hello, @devganvishal,
Yes, you can replace the demo images after importing the demo content. When you build your site, you will be able to upload and use your own images for the final version.
Regards, P-THEMES.
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I hope it is not a issue if imported image remain there for a small period of time until we finalize with client and create new one to replace them.. no body can cliam or object regarding this.?
Hello, @devganvishal,
Yeah, exactly, there will be no issue, do not worry.
Regards, P-THEMES.
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But i have received a notice for using an image without permission , which is part of your demo.This is the link of image https://www.portotheme.com/wordpress/porto/medical/wp-content/uploads/sites/67/2024/02/medical-gallery-1.jpg
This is the content of email, i have received.
We, COPYTRACK, are writing to you on behalf of our client CONCEPT-PRODUCTION, who has assigned us the monitoring and protection of their licenses and image rights. On November 25, 2025 we have been informed that Healing Hub Medical is likely using an image without permission and the client has exclusively commissioned us with the clarification, administration of the image rights for the territory of the Federal Republic of Germany and, if necessary, the enforcement of any copyright infringement through our partner lawyers. Images are protected by copyright law almost worldwide and infringements are actionable under the respective national law. Please see the attachment below for details. On behalf of our client, we must first determine if you have a valid license to use the images in question in the territory of the Federal Republic of Germany. If you have a valid license or any other legal justification to use these images, please reply to this email and include proof of license purchase and/or any other necessary information to validate the usage.
Rights holder CONCEPT-PRODUCTION Image found on https://healinghubmedical.com/ Online Since May 1, 2025
I have the license of theme. Imported the demo data and updating my website and recived this notice. what should i reply them now?
Hello, @devganvishal,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Kindly in Marketplace how may i make same login for both Vendor and Customer.?
Hello @tahirq_9,
WordPress uses one user account per email/username. Each user can have multiple roles at the same time.
So you do not need two separate logins. You simply assign Customer + Vendor roles to the same user.
Solution: Allow Same User to be Both Vendor and Customer
Most marketplace plugins create a Vendor role, while WooCommerce creates a Customer role.
So you just assign both roles to the same account.
Do it from WordPress Admin
- Go to Users → All Users
- Click the user you want
- Scroll to Role
- Hold CTRL (Windows) / CMD (Mac) to select multiple roles
- ✔ Customer
- ✔ Vendor (Dokan Vendor / WCFM Vendor / etc.)
- Click Update User
Now the same login works for both.
Alternatively, please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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i want them to register for both.
Hello @tahirq_9,
Please try the above suggested solution. Alternatively, please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hello, my website https://hizliresim.com/g1oglcg looks like this on mobile.
But I want the mobile view to look like this: https://hizliresim.com/jm40bo1
Like the desktop view, but I couldn’t get it to work. I’d appreciate any help on this. Thanks. Long live Porto!
Hello, @pillowcenter,
Your provided site is not working for me. Could you please share a screenshot or please submit a ticket through our support system here: https://www.portotheme.com/support/ and include all relevant details about your concern. This will help our support team assist you more effectively.
Regards, P-THEMES.
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hello, i did send. thanks.
You’re Most Welcome!
is it possible for you to add an off-canvas filter that automatically updates the search results when you use the filter?
Hello, @jtkirkuk,
We do not have such a feature in our theme at the moment, you can submit it as a feature request as well here: https://www.portotheme.com/forums/topic/feature-request/
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Good day, We are on an outdated version of PHP (7.4.33) attempting to update it a few times to 8.3 and it gives critical errors. On review with debug mode it was showing that the issue was due to the JS Composer plugin. I switched the PHP version back to 7.4 and the site is loading again. Theme version is 7.7.1 and Functionality version is 3.7.1. What is JS Composer plugin and guidance to resolve?
Hello, @thinbed,
JS Composer is essentially the WPBakery plugin. Please ensure that you are using the latest version of WPBakery, then disable any third-party plugins and try switching the PHP version again. If the issue still persists, please submit a ticket through our support system here: https://www.portotheme.com/support/ and include all relevant details about your concern. This will help our support team assist you more effectively.
Regards, P-THEMES.
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Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hello @namdarryan49,
Thank you for your interest in the Porto WordPress theme!
Yes, Porto is fully RTL-ready.
All of the demos are built using the Elementor page builder, so you can easily customize them.
And yes — we also provide top-notch, dedicated support.
Regards, P-THEMES.
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Hello! Where can I translate the myaccount button on the main page?and when I click on the my account button, I get a page not found message 
Help me please!
Hello, @zsherczeg1,
Have you purchased the theme? If so, please contact us through the account you used for the purchase. This will allow you to access our support system https://www.portotheme.com/support/ . Kindly include your site’s WP Admin URL and login credentials so our support engineers can review the issue and assist you accordingly.
Regards, P-THEMES.
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I would like to reset my license number because the website that uses it is no longer available. I can’t log in to portotheme.com/support because I also can’t reset my password to contact you. When I try another way, I consistently receive an automated response telling me to log in to support.
Thank you
Hello, @MoltisantiToni,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain and let us know the result.
Regards, P-THEMES.
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I’m amazed by your professionalism and customer service! Thank you so much, it works! Keep up the good work! Regards
You’re Most Welcome!!
Hello P-Themes Team,
I recently downloaded Porto v7.7.1 (All Files & Documentation) from ThemeForest. It looks like the porto-functionality.zip plugin included in this release is missing the /admin/ folder (and files like admin-init.php). Because of this, the Porto → Theme Options → Advanced section only shows a grey title — the settings such as “Enable Porto Builder”, “Enable Elementor Templates”, and “Enable Porto Studio Library” are completely absent.
I have already opened a support ticket privately with screenshots. Could your team please confirm if this folder was accidentally excluded from the 7.7.1 package and release a corrected version or patch?
This issue affects Elementor users who can’t access Porto Studio or builder options. Several users may encounter this, so a verified clarification or fix would help many.
Thank you — Sreedhar
Hello, @Sridhark,
I can see that our support engineer has already responded to your support ticket #63202
Please review our reply there, and if you need further assistance, feel free to respond directly to that ticket.
Regards, P-THEMES.
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Is there new features available to upload video on product pages? Is there new features available to run vidoe in a grid/corouesl?
Hello @KanikaJewelryTrove,
You can review our theme’s changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
It includes a complete list of the new features and updates available in the latest version.
Regards, P-THEMES.
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