Discussion on Archi - Interior Design & Multipurpose Elementor WordPress Theme

Discussion on Archi - Interior Design & Multipurpose Elementor WordPress Theme

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2711 comments found.

khoavo

khoavo Purchased

Hi, is the current Archi theme fully compatible with the latest bundled plugin Rev Slider v7.0.6? Other authors are saying most themes are not yet compatible. Let me know on Archi before I proceed. Thanks.

Hi, we’ll check and update the theme soon if there are any issues.

Thanks for contacting us.

We have installed the latest version of the child theme and the main theme. How can we update the WP Bakery Page Builder?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

zentrich

zentrich Purchased

Hi, i installed a full demo. I want to use another demos footer. How can i add it?

zentrich

zentrich Purchased

Thank you for doc. Could you please tell me how can i sort portfolio to ascending to desc. or desc to asc.? There is not option?

zentrich

zentrich Purchased

Hi, how can i change the portfolio animatons? There is only one view.

Hi,

This theme only supports animation like the demo. Please check it again.

Hi,

i hope yopu are ok, i have purchased Archi theme but the OT Home You tube player only shows white space even when i put my youtube video id, i tried sampling many videos but nothing works, can you please help me fix, the video is on the homepage.

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Subject: Mobile View Issues on Live Site – Archi Theme Support Request

Hello,

I have purchased the Archi – Interior Design & Multipurpose Elementor WordPress Theme.

Item Purchase Code: ee112606-450c-4593-ac41-2eb2a4f65947

We are facing the following issues on our live site, mainly in mobile view:

Issue #1: URL: https://www.yifanengineering.com.sg/ Mobile view: The section content is not aligned properly. Please check this issue thoroughly across all responsive views. Screenshot: https://prnt.sc/HTt8FDaClBFa

Issue #2: URL: https://www.yifanengineering.com.sg/ Mobile view (screen rotation): The banner content is not displaying properly after rotating the screen. Screenshot: https://prnt.sc/PTBRPkWXFtva

Issue #3: URL: https://www.yifanengineering.com.sg/about-us/?nocache Mobile view: The inactive slider dots are not visible. Screenshot: https://prnt.sc/UvtlE9mlMDoT

CMS Access Details

Login URL: https://www.yifanengineering.com.sg/safelogin Username: verz-yifan Password: yifanVerz@123$%

Please help check and resolve these issues at the earliest.

Thank you for your support.

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hello, We are using theme archi and setup pool site.

I don’t know why this menu bar starts up top and then drops down.

Please share whats solution?

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

KeLoX Purchased

Hello, There is a vulnerability on ot-testimonial version 1.2 (CVE-2021-24598) : https://cve.akaoma.com/cve-2021-24598

Are you planning on fixing it?

Many thanks

Best

KeLoX Purchased

I don’t have support anymore so I can’t leave a ticket. I’m not asking for support, i just want the plugin to be updated so we don’t have vulnerabilities on our websites…

Hi,

Yes, we’ll check and update it if there are any issues soon.

Thanks for contacting us.

Hi,

Your problem comes from the Testimonial WordPress plugin, not our plugin. So we can’t help you with this problem. You can contact the author for help.

Thanks.

Hello please i want your help to find with1) the new update available for the theme .. whenever i download the wordpress option its the old version not latest . 2) I tried an updates on plugin and theme earlier and the website entirely went to error mode and cloudways hosting help us to switch back to backup version. so kindly i want you guys help me with updating everything since they told they cannot provide this support told me to contact the theme support

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

darpan

darpan Purchased

Hello Team, I have purchase this theme and configured as per my requirement. I have seen an issue on product lisitng page. Filter is not working properly. Here is the URL: https://wp.verzinc.com/yi-fan/shop/

I have sort by price low to high and Hign to low but not working.

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

Hello, I’m having trouble importing the Mansory Demo Page. Everytime I do it, not only the Homepage looks broken, but it upload multiple duplicated pages (1 506).

What can I do to improt the demo correctly? thank you.

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

i want to change the category design to be the same as products but i cant seem to find the option they show like this now

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

Hello, I just purchased your Archi WordPress theme but unfortunately it does not work on my WordPress installation.

Every time I activate the theme or try to load one of the pages, I get a complete black screen, with no content displaying at all.

I have tried:

reinstalling the theme

deleting and reinstalling the required plugins

importing the demo again

checking my hosting environment

But the problem persists: the website shows a black screen only.

Could you please:

Check if the theme package I downloaded is correct/not corrupted

Provide me with a solution or updated version so I can get the theme running properly?

I appreciate.

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

i have purchased Archi – Interior Design Theme on 2022 can php version upgrade to 8.2 can cause issue with the website

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

when submitting it is asking for renew support charges

Hi,

Our Archi theme is compatible with PHP 8.2 or higher.

Thank you!

Hello,

I bought theme for a long time ago but i didn’t use it before. I installed now. There is an issue.

How can i select page header on single portfolio pages. There is not any settings for this on single portfolio page.

Thank you for info, i already made but the header menu selection is not working. Which header that i can change? There is no option.

Why there is not Theme Settings to set color global settings? Or is there a missing plugin for this?

Hi,

You can easily change the main color in WP-Admin Dashboard -> Appearance -> Customize -> Color Scheme: https://prnt.sc/9592Rx5u5cCu

Thank you!

I purchase the Theme but, I am Facing some issue

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Not able to Install. Please help me to solve my issue

Hi,

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

No able to install the purchased theme. It is Showing an error

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Hi,

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

Hi, I’ve purchased the theme and I want the light version, meaning the white website background. For the home page, I’d like the white, light version of Masonry. I’ve tried changing the settings from “Customize,” but nothing changes, and I can’t find the same options in my installation as in your tutorial.

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

darpan

darpan Purchased

Hello Team,

We import the data successfully but portfolio data not imported. All are imported as blank. Please check this url: https://wp.verzinc.com/yi-fan/gallery/ Details page of portfolio are blank. Just show only related project only.

Also for blog listing page, it doesn’t shows the images on listing as well as on detail pages. I have checked the backend and all have the images but doesn’t shows the images. Here is the blog listing page: https://wp.verzinc.com/yi-fan/blog/

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hello,

I’m using the Archi theme with Elementor, and I have two issues I need help with:

On my website, the 404 page that appears is the one included with the Archi theme. I would like to replace it with my own custom 404 page, because the current one doesn’t match my design. Could you please explain step by step how to connect or assign my own 404 template instead of the default one?

On the Portfolio page (here is the link: https://nippondom.com/portfolio/), the page title displays the word “Archives” before the portfolio name. Could you please tell me how to remove the word “Archives” from the title so that only the portfolio name is displayed?

Thank you very much for your assistance!

Best regards, Irina

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

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