To help us reproduce and advise the right fix, could you please share: - Your site URL (or a staging URL) - Your header settings: Theme Options → Header → Sticky Header (is it set to Smart / Hide on scroll?) - Whether any caching/minify plugins are enabled (LiteSpeed / WP Rocket / Autoptimize, etc.)

As a quick workaround, please try switching Sticky Header to Always (and disable “Hide header on scroll” if enabled), then clear all caches and retest on iOS Chrome.

If the issue persists after that, open a support ticket via our support portal and include your WP login + a short screen recording—then we can check if a script conflict is preventing scroll-direction detection on iOS Chrome.

Thanks for the suggestion! Flatsome’s payment icons are handled as a set, and adding a new/custom

This is usually caused by aggressive caching settings or a plugin conflict. Please perform basic troubleshooting as guided here.

Create a total of 7 columns in a single row. Set the width of the first and last columns to 1 unit and the others to 2 units. Leave the first and last columns empty.

We see that your support period is active. Could you submit a support ticket here?

Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.

“I have already sent it, but I don’t know where to find the reply. Please send me the link to the tickets screen.”

Hi, support tickets are handled via email.

After submitting the form here (https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support/contact), Envato sends you a confirmation email and all replies will arrive in the same email thread. Please check your inbox + spam/junk for the confirmation (search for “ThemeForest”, “Envato”, or “UX-themes”), and whitelist our support email so responses don’t get filtered.

If you still can’t find it, please re-submit the ticket and mention the email address you used, or reply here with your ticket ID (if you have it) and we’ll locate it for you.

We see that your support period is active. Could you submit a support ticket here?

Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.

“I have already sent it, but I don’t know where to find the reply. Please send me the link to the tickets screen.”

Hi, support tickets are handled via email.

After submitting the form here (https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support/contact), Envato sends you a confirmation email and all replies will arrive in the same email thread. Please check your inbox + spam/junk for the confirmation (search for “ThemeForest”, “Envato”, or “UX-themes”), and whitelist our support email so responses don’t get filtered.

If you still can’t find it, please re-submit the ticket and mention the email address you used, or reply here with your ticket ID (if you have it) and we’ll locate it for you.

We were unable to replicate this issue. It’s highly likely that a third-party plugin or a caching conflict is overriding the loop_shop_columns filter, forcing it back to the default (3).

This setting is handled by WooCommerce. You can enable account registration via WooCommerce > Settings > Accounts & Privacy > Account creation.

Thank you very much!

Yes, v4 will support breadcrumbs on the main blog page and blog posts.

Please make sure there is no dot at the end of the URL.

Unfortunately, we don’t have a live demo available at this time. However, you can explore Flatsome’s features at https://demos.flatsome.com .

Unfortunately, we don’t have a live demo available at this time. However, you can explore Flatsome’s features at https://demos.flatsome.com .

Are you offering this theme on sale soon?

Flatsome goes on sale during Cyber Week / Black Friday seasons.

UX Builder offers extremely poor customization capabilities for product pages. It only provides basic functions, which is vastly inferior to the functionality offered by Gutenberg or Elementor.

While we’re not setting a fixed public release date to ensure core stability, the Alpha Playground is live for a reason: we want you to see that progress is tangible. We’re transitioning from Alpha to Beta as we speak.

In Flatsome v4, we’re moving away from the rigid, fixed product layouts of the past. By transforming our elements into Gutenberg-compatible blocks, you will no longer be confined to the standard WooCommerce tab system.

For example, ‘Reviews’ will now be a standalone block. You can drag and drop it anywhere—above the fold, in a sidebar, or at the bottom of a custom layout—all while maintaining the native performance of WordPress.

While our current focus is on the builder’s architecture, meaning we cannot guarantee built-in ‘User Generated Content’ features (such as photo reviews) for the initial 4.0.0 release, this new foundation makes it significantly easier for third-party plugins to integrate seamlessly without breaking your layout.

We recognize that the current UX Builder has grown dated compared to modern tools. This is why we didn’t just ‘patch’ it; we rebuilt it as a Gutenberg fork. You will get the flexibility of a page builder combined with the SEO and speed advantages of the native WordPress block editor.

We understand the wait has been long. Our goal is to make sure that when you finally launch with v4, the performance and creative freedom make that wait feel entirely justified.

We highly recommend testing the Alpha Playground to see our new direction and joining our official Facebook Community for the latest v4 updates.

Oh… and I forgot another important point:

4.) For SEO purposes it is absolutely necessary to be able to set an “alternative”/custom heading H1 for category pages (other than the Category name that is displayed as the default H1). And it needs to be in the SAME POSITION where the default H1 (Category name) is usually displayed, of course.

I did not find this option within your theme, or did I miss anything? What would be the easiest way to achieve this with your theme?

Thanks again, I appreciate a quick and conclusive answer.

Everything ok? Would appreciate an answer. Thanks!

Flatsome is a flexible theme, but like any robust WordPress theme, specific niche requirements often rely on how WooCommerce works natively or may require standard workarounds.

1. Flatsome doesn’t have a built-in horizontal filter layout. For true horizontal dropdown menus (like Amazon style) above the grid, this is not a theme-specific feature but a plugin territory. We highly recommend FiboFilters or FacetWP. They integrate seamlessly and provide the exact “horizontal dropdown” UX you are looking for without custom coding.
2. You can use a “WooCommerce Quantity Field” extension. Please remember, Flatsome is compatible with all official WooCommerce extensions.
3. The WooCommerce result count is hidden on category pages that have featured-title styles. You can easily display it with the CSS below.

   .featured-title .woocommerce-result-count {
     display: inline-block !important;
   }
   

4. You can use HTML, UX Blocks, or shortcodes within the “Description” or “Top Content” fields in the category editor. However, there is no built-in option to display these exactly in the default category title position automatically. You can repurpose an unused field (such as Description, Top Content, or Bottom Content) to achieve this result. Our support desk can guide you on the implementation details when the time comes. Please remember, just as the theme overrides WooCommerce templates, you can always override theme templates via a Child Theme for total control.

These are all standard implementation details rather than theme limitations. Flatsome is fully capable of handling them with the methods above.

Regarding the long-term viability of your new projects, we’re currently finalizing the major Flatsome v4 update, which transforms the platform into a high-performance Hybrid Theme with native Blocks support. You can preview this next-generation system right now at flatsome.com/playground.

Thank you for your honest feedback. We completely understand your frustration regarding the lack of visible feature updates in the Studio section recently. You’re absolutely correct that our recent updates have focused heavily on compatibility. But there is an inspiring reason for this silence.

Our entire team has been working non-stop on the most significant evolution in Flatsome’s history: Flatsome v4. We are transforming Flatsome from a standard theme into a powerful Hybrid Theme.

We are introducing the Flatsome Builder (a custom Gutenberg fork) alongside Flatsome Blocks. This means you will retain the familiar UX Builder experience while gaining the performance, SEO benefits, and flexibility of WordPress Blocks. Consequently, the Studio section hasn’t been updated as we rebuild the entire library to ensure seamless integration with the new high-performance system.

This isn’t just a plan; it is already in Alpha. You can try the Flatsome 4 Alpha Playground right now at flatsome.com/playground to experience the new builder.

We invite you to join our official Facebook Community to stay up to date on our regular progress updates and demos. We promise the wait will be worth it, as we are building a future-proof foundation for your projects.

The auto-update notification you see on your dashboard is a core WordPress feature, not part of Flatsome. So, we don’t have direct control over it.

If you don’t see any updates appearing there, please refer to this guide for alternative methods to update the theme.

All Flatsome WooCommerce template files are up-to-date and fully compatible with the latest version of WooCommerce. Many other Flatsome users use a similar payment gateway configuration without issues. Please recheck the issue after:

• Switching to the parent theme
• Switching to the official WooCommerce theme ‘Storefront’
• Retesting on staging

It looks like a ‘Smart Quotes’ issue. The quotation marks in your snippet are typographic (”) instead of standard straight quotes (“), which often causes parsing errors or display glitches. This usually happens when copying and pasting code from a formatted webpage. Please try replacing your shortcode with this corrected version:

[product_brand_list show_empty_brands="false"]

Your child theme contains outdated custom templates. These need to be updated manually by you or the developer.

We’ll release Flatsome v3.20.4 shortly.

Perfect, thank you!