6664 comments found.
Hello, i finish my website and i want to launch it but i only see that on shop page says that is on test mode, https://jadorebebecy.com/. How can i disable this?? i spend hours to find the option but nothing. please is asap help me 
Hi annapipi,
Thank you for getting in touch with us.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/
Warm Regards,
The 8Theme Team
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This is a pre-Purchase question:
(1)I want to know what payment gateways are supported on this theme?
(2) I intend to use this theme for a website that allows or supports for users to select an item and then include some add-ons, Can i do this with this theme?
Hi eyekay234,
Thank you for your pre-purchase questions!
1) XStore works with WooCommerce, so it supports all WooCommerce-compatible payment gateways. This includes the default WooCommerce options (e.g., PayPal) and popular gateways via plugins such as Stripe, PayPal, Authorize.Net, Square, as well as many local gateways depending on your country. In short: if a gateway works with WooCommerce, it will work with XStore.
2) Yes, this is possible. WooCommerce supports add-ons/extra options using dedicated plugins (for example “Product Add-Ons”, “Extra Product Options”, etc.). XStore is compatible with WooCommerce functionality, so you can allow customers to select a product and then choose additional add-ons (extras, upgrades, custom options, checkboxes, etc.).
Ping us along the way if you have any pre-sale questions.
Kind regards,
8Theme Team
Greetings,
Please do support on my site.
I have multiple tickets and the support seem not consistent on getting the issue resolved continuosly. My site is down now and I don’t know when I’ll get response on the ticket.
Can I get urgent support please.
Site down for more than 10 hours still no feedback
Hi nellobig1,
Thank you for your message, and we’re sorry for the inconvenience caused.
Our support team already reviewed your case yesterday and replied in your existing ticket. After investigation, we identified that the issue causing the site downtime was related to the WooCommerce Infinite Scroll and Ajax Pagination plugin, not the XStore theme. Once this plugin was disabled, the site behavior returned to normal.
We understand how critical downtime can be. For this reason, we strongly recommend using a staging environment to test updates or third-party plugins before applying them to a live website. This helps prevent unexpected issues like the one you experienced. Please note that our license allows you to use XStore on both staging and live environments for this exact purpose.
Regarding response time: the fastest and most consistent communication happens via our official support forum, where all our specialists are actively monitoring and assisting customers: https://www.8theme.com/forums/xstore-wordpress-support-forum/If you still have any questions or need further assistance, please continue the conversation in your existing support topic and we’ll be happy to help.
Kind regards,
8Theme Team
Can you Add or create toys Demo please ? you do not have any demo like this ?
Hi, Sharmayatender,
Thank you for your message.
We appreciate your suggestion regarding a toys demo. At the moment, we can offer the next demo versions – https://xstore.8theme.com/elementor2/kids-toys/ https://xstore.8theme.com/elementor/demos/baby-shop/ https://xstore.8theme.com/elementor/demos/animals01/
Warm Regards,
The 8Theme Team
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These Demo look like old version , should be more attractive and modern. I am searching good theme and so many theme I have tested they have modern demos but they have different different issue and You have a great theme . Please make some modern demos .
Dear sharmayatender,
Thank you for your feedback — we really appreciate it.
Design trends evolve quickly, and that’s why we regularly update XStore and add new demos. Currently, the theme includes 140+ demos, many of which follow modern UI/UX and eCommerce design standards.
Please note that demos are intended as starting points. XStore provides flexible builders (Header, Footer, Shop, Product, Cart, Checkout, My Account, 404..), allowing you to easily create a fully modern and custom design based on your needs.
We are also actively working on new, cleaner and more modern demos, which will be released in upcoming updates.
Thank you for your interest in XStore!
Kind regards, The 8Theme team
Hello, there. Would you PLEASE reset my purchase code/licence, so that i can use the theme on the new site? Thank you very much,
Hello, Mycoreglobal,
Thank you for contacting us and for using XStore.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Warm Regards,
The 8Theme Team
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XStore theme is compatible with Gutenberg (block editor ) or Bricks builder . if I do not want to use Elementor and wp bakery . Then Which page builder compatible this theme.
Hi sharmayatender,
We appreciate your interest in our theme!
XStore is fully compatible with Gutenberg (Block Editor).
At the moment, we are working on adding ready-to-use demos built with Gutenberg to make the setup process even easier.
Regarding Bricks Builder, it has not been officially tested with XStore, so at this point we cannot confirm full compatibility.
If you prefer to build websites without Elementor or WPBakery, Gutenberg is the recommended and supported page builder for XStore, and we continue to improve integrations for it.
If you have any additional questions, feel free to ask — we’re happy to assist!
Kind regards,
The 8Theme team
Question do you have this template in wpbakery: https://xstore.8theme.com/elementor3/transportation-and-logistics/
I’m working in WordPress using Elementor to edit a new template, but the editor loads images, videos, and text extremely slowly. However, when I switch to WPBakery, the performance is smooth. Why does Elementor lag so much compared to WPBakery?
Hi Yslvnt,
Thank you for reaching out to us.
At the moment, the “Transportation and Logistics” template is available only for Elementor and not for WPBakery. We understand your concern regarding Elementor’s performance. The speed difference may occur due to several factors, such as server configuration, active plugins, and the amount of dynamic content on the page. We recommend checking your hosting resources, optimizing images, and disabling unnecessary plugins to improve Elementor’s loading speed.
If the issue persists, you can contact our support team or the support team of the Elementor plugin.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Warm Regards,
The 8Theme Team
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I can’t seem to list the products in a specific category. When I try to select a category, nothing appears in the search results; I don’t see any categories.
Hi Joyman01,
Thank you for contacting us!
The issue you described (no product categories appearing when searching or selecting) can be caused by one of the following:
- the Product Categories taxonomy is disabled;
- products are not assigned to any category;
- the page is cached and not updated properly;
- a plugin conflict blocks the category selector;
- or other configuration-related reasons.
For faster and more accurate troubleshooting, we kindly ask you to create a support topic on our forum and share: temporary wp-admin access, FTP, a link to the page where the selector is used.
https://www.8theme.com/forums/xstore-wordpress-support-forum/Once we have access, we will investigate the issue directly and fix it for you.
We will be happy to assist you further!
Kind regards,
The 8Theme team
Hi, I have off-canvas widget in product archive where I use product filters. When it is set to 100vh the last items in the product filters appear under mobile panel and it becomes impossible to clear the set filters. How can I get mobile panel sit behind offcanvas menu. Setting z-index for off canvas menu to 9999 doesn’t help.
Hi, Donaceli,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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The AMP version is crashing again.
I bought this theme because it included an AMP version. Unfortunately, it has bugs. All AMP pages are invalid in Google Search Console. I didn’t care much about that, but the “Order Now” button was throwing an error. Ever since I purchased the theme, these errors kept appearing — and support told me not to use AMP. After I explained that AMP was the only feature I was interested in, they fixed it very quickly.
Now, without touching anything on the site (except updating the plugin), AMP has crashed again, and I no longer have the option to contact support. It seems I only had a working AMP theme for six months. After months of work, I’ll now have to change the theme because of the broken AMP.
Hello, Krasen85,
Thanks for getting back to us and for explaining the situation in detail. I understand how frustrating it is when AMP stops working after it was previously fixed, especially if this feature was one of the main reasons you chose the theme.
We’ve checked recent AMP and WordPress updates, and it looks like there have been a number of changes on the AMP side that could affect theme compatibility. To investigate this properly, we’ll need a bit more detail from your side so we can reproduce and fix the issue.
Could you please provide the following:
Exact AMP errors you see — screenshots or copy/paste from the AMP validation report would be perfect.
Any error messages from logs on your hosting (PHP error log / AMP debug log).
URL examples of pages that are marked as invalid.
Also, please note that the checkout page has not been AMP-compatible for quite some time due to AMP restrictions. So if the issue is specifically related to the “Order Now” button on the checkout page, we’ll need to check where exactly it appears and what triggers the error.
Once we have all the necessary details, we will proceed further.For better and faster assistance, please create a support topic on our forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you in advance.
Warm Regards,
The 8Theme Team
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Thank you for your reply. However, this doesn’t really help me — as I already mentioned, I no longer have the option to contact support. I understand that everything eventually becomes outdated and needs to be replaced, but I didn’t expect this to happen in less than a year. I also didn’t know that updating the theme would break the AMP feature. If I had known, I wouldn’t have updated it at all.
Dear krasen85,
Thank you for your message.
Over this time, we have not received reports from other customers regarding AMP-related issues.
Rolling back WooCommerce or WordPress to old versions is unfortunately not a sustainable solution, as both platforms receive frequent security and compatibility updates. Modern websites need to be updated regularly — ideally at least once every 1–2 months — in order to remain secure and stable.
Our theme has been updated consistently for many years to stay compatible with the latest versions of WordPress and WooCommerce, so the recommended and most stable approach is always to keep the theme, WordPress, and WooCommerce up to date.
If you encounter any specific AMP bugs, please kindly create a topic on our support forum and our world-class specialists will be happy to investigate and fix them for you. Please also provide temporary access (FTP and WP dashboard) when opening the topic, as this will allow us to check and resolve the issue as quickly as possible. https://www.8theme.com/forums/xstore-wordpress-support-forum/Don’t forget to take a full backup of your site before sharing access.
We are always ready to help and will do our best to solve the issue.
Warm Regards,
8Theme Team
Hi,
I want to buy your template for a affiliate product comparison website.
Is your template compatible with affiliate & content egg pro?
Hi RemcovandeKamp,
Thanks so much for your interest in our template!
At the moment, we have no known compatibility issues with Affiliate Egg or Content Egg Pro. You should be able to use both plugins to build your affiliate product comparison website without any problems.
And no worries — if you ever face any compatibility issues, we’ll be happy to help you fix them or provide a refund if needed. https://www.8theme.com/forums/xstore-wordpress-support-forum/If you have any other questions, feel free to reach out. We’re here to help!
Best regards,
8Theme Team
Hi, I want to create a multi-vendor marketplace using WooCommerce with the Dokan plugin (purchased separately). Can I do this with XStore Theme?
Hi arakanbrasil,
Thanks so much for your interest in the XStore theme!
Yes — XStore is fully compatible with the Dokan plugin, so you can definitely build a multi-vendor marketplace with it.
If you ever need any technical help, feel free to reach out to our support team: https://www.8theme.com/forums/xstore-wordpress-support-forum/ — our specialists will be happy to assist you as soon as possible.
Warm regards,
8Theme Team
If i have multiple clients that need website, is this purchase will able to cater mutiple client websites?
Hi asyraffatwork,
Thanks for your interest in XStore theme. Envato license covers one website / one end project, so you’ll need a separate license for each client site.
Feel free to reach us if you have any pre-sales questions — we’re happy to help.
Kind regards, The 8Theme Team
Hello,
I am unable to create a new support request in the 8theme.com/forum area. Each time I fill out the new topic form completely and try to submit, the page just scrolls upward and that’s it.
I have tried 3 times to post a new ticket. Not working.
Hi enduratex,
This issue is usually caused by browser cache. Please clear it and try again.
Kind regards,
The 8Theme team
I am interested in buying for my car rental business, but I would like to know if the car rental theme uses woocommerce so I can add the products/cars to Google Shopping.
Hi steve0nz,
Yes, the car rental demo is built with WooCommerce, so each car is added as a WooCommerce product.
That means you can sync your cars to Google Shopping using any WooCommerce Google Shopping plugin.
Ping us along the way if you have any pre-sales questions.
Kind regards,
The 8Theme Team
Hello, after the latest update, the mobile menu dropdown opens when clicked but it closes immediately. Please fix it as it has also been reported by other users.
Hello, Effiekyr,
Thank you for getting in touch with us.
We kindly requested that you enable the following option: https://prnt.sc/QMhH4yAPoXJg (Theme Options → Speed Optimization → Disable pjax pagination)Please activate this option (turn the switch green) and check the result afterward.
Warm Regards,
The 8Theme Team
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Thank you!
You’re always welcome!
Good news — we’ve already released a patch with the fix, so you don’t have to wait for the next theme update.
After the recent update, the menu functionality has broken. This issue occurs only when we are already on the category page on mobile devices, the category closes immediately after tapping the parent arrow icon.
Hello,
Thank you for getting in touch with us.
Please contact us via the form on this page: https://themeforest.net/user/8theme Provide a link to your website and a video demonstrating the issue.
Warm Regards,
The 8Theme Team
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I’m unable to create a ticket because it shows that the support period has expired. This is urgent — please provide a fix at the earliest.
Hi Thinkgrow,
We asked you to write to us by email rather than create a ticket.
Please write to us by email, it’s free. At the moment, we don’t have your website address or a video of the problem, so we need this information in order to respond to you.
Warm Regards,
The 8Theme Team
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Hi Thinkgrow,
Thank you for your cooperation.
Let’s continue this conversation via email.
Warm Regards,
The 8Theme Team
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Hi, after the recent theme update, search is not finding any results anymore on my website.
Hello,
Thank you for getting in touch with us.
Please contact us via the form on this page: https://themeforest.net/user/8theme Provide a link to your website and a video demonstrating the issue.
Warm Regards,
The 8Theme Team
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Hi 8Theme team,
I have three websites uses your Xstore theme, but after update the newest version theme, when open the mobile menu, then select a dropdown option, the menu opens and then closes immediately. This issue only occurs when you use the menu from a WooCommerce category page and does not have an issue when using a normal page, blog post or category tag page. How should I go about it?
Best Regards
Hello,
Thank you for getting in touch with us.
Please contact us via the form on this page: https://themeforest.net/user/8theme Provide a link to your website and a video demonstrating the issue.
Warm Regards,
The 8Theme Team
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Hi Rose,
Thank you for your reply. I’ve forwarded the information to your team according to your suggestion. Thank you in advance for your help; you always respond quickly and efficiently.
Looking forward to your replies and assistance.
Have a nice day!
Hi Hong1019,
Thank you for your cooperation.
Let’s continue this conversation via email.
Warm Regards,
The 8Theme Team
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Hi, After update to 9.6.1 with bakery builder a lot of issues. 1. Filters from sidebar with deafult widget filter or xstore filter on mobile don’t open 2. Massive widget on page like: Grid images gallery and video etc. on page don’t load 3. Pages more often freez and need refresh 4. Search form with Fancy select it shows double button category tab Please upload an new update.
One more important issue: Before the update, when selecting a brand from the filter, it displayed the products. Now, it shows the subcategories instead.
Hello, Adcreate,
Thank you for getting in touch with us.
Simply updating the theme should not cause any problems. Try updating to the latest version of the theme released today, clear your cache, and check the result. If any problems remain, it just means that they need to be examined in detail, and you should write to our support service – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Hi, Thank you for the quick reply. Udpate to the latrest version 9.6.2 – 5.6.2 but nothing change, still the same issues. I think it’s the bakery. I have to change 5/8 license to elementor.
Hi, Adcreate,
We appreciate your prompt response.
As we said, you need to contact us via the support forum, provide a link to your website and temporary access, along with a description of the problems there.
Warm Regards,
The 8Theme Team
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I have purchased 8 licenses and have only contacted support about 4–5 questions. I would prefer not to purchase a support extension for issues that occur due to your theme update, which should improve the website rather than cause problems.
Hi, Adcreate,
Please contact us via the form on this page: https://themeforest.net/user/8theme (it is free).
Send us a list of your questions by email, along with videos, screenshots, links, and temporary access to the site.
Warm Regards,
The 8Theme Team
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Hi,
Thank you for your message. At the moment, I’m unable to provide access to the eshop due to the ongoing sales season. I will be able to send you an email through the form, along with the list of questions and temporary access after December 2nd, unless a new update with the JS fix is released before then.
Thank you
Hi, Adcreate,
You may proceed as you consider appropriate; however, we must note that without the ability to review the reported issues, we are unable to confirm their existence. We appreciate your understanding and kindly ask that you continue this discussion privately via email at your convenience.
We kindly requested that you enable the following option: https://prnt.sc/QMhH4yAPoXJg (Theme Options → Speed Optimization → Disable pjax pagination). Please activate this option (turn the switch green) and check the result afterward.Warm Regards,
The 8Theme Team
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Hi I just sent an email through “Email 8theme” with all the issues we are currently facing on the website. Please check it and help us resolve these problems as soon as possible, because they affect core shop functionality.
Hi, Adcreate,
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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