39369 comments found.
When adding a Google Calendar to my website and using Avada Iframe Lazy Loading, the calendar doesn’t render. However, if I use WordPress or disable lazy loading, it does render. Is this a bug?
Hi
In general we have not seen issues with iframes. If you have a specific issue then you will need to reach out to Avada support to get this checked further
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The Avada template is great and I’ve been using it for almost a decade, but it always comes with conflicts that turns into frustration big time. This last version got stuck with the “Add Notification” button for the Forms with an issue that just can’t be solved. I tried to install it in different websites from different servers, same. To pay support for an issue that comes with the latest version template? So unfair. Feels like searching a new alternative template.
Hi
We have added a patch for this that can be applied by going to WordPress admin panel dashboard → Avada → Patcher. You can re-apply the patch and then clear all browser cache and it will address the issue. Clearing cache is very important or you will still see the issue
Thank you, Shaminder
Hi,
Just wondering is Slider Revolution is expected to still be supported into the future…. or maybe it’s time to look for another slideshow plugin?
Hello @andywozhere
We have no plans as such and Revolution Slider is surely a part of Avada 
Thanks
-Ammar
How do i transfer domain ? cause i no longer using old domain but new domain dont allow me to register
Hi
You can manage your domains and unassign domains against a purchase code from your my.avada.com account. Please do refer the link, https://avada.com/blog/how-to-manage-your-avada-licenses/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
May I check if there’s any update on the bootstrap version. VA scan detected known javascript with vulnerability found using version 3.3.5
Hi
Avada uses a custom version of bootstrap. What you are seeing is a false positive based on the bootstrap version alone. Avada has already added security fixes for any known issues. Please do refer the link https://avada.com/tag/security/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Howdy,
Our website currently uses a custom layout footer. Details: https://prnt.sc/xcngXF_A6lMy
Can I safely delete the old footer widgets we were using? Details: https://prnt.sc/7nBL1oi7deol
Asking because not sure if the widget code retained by Avada is linked or used for the custom layout footer.
Thank you!
Hi
The footer widgets have no effect on the custom footer unless you have added the widget element in the footer layout and added a widget in the custom footer layout
You can backup the site and delete the footer widgets
Thank you
Howdy,
Thank you. That helped.
Yes, I was able to delete to widget area contents but now unable to delete the “widget area” blocks.
Details: https://prnt.sc/T2Uh70bMexQP
How can I do this?
Cheerio!
Hello There
Those are default widget areas and can not be deleted, but they simply won’t appear unless there is a widget inside them, or you can simlpy disable the legacy widget areas altogether from Avada Global Options.
Thanks
-Ammar
Thanks, Ammar.
It looks like our Custom Footer depends on the Legacy widgets, so cannot delete them.
Is there a link your can share that tells me how to convert Legacy (i.e., WordPress) widgets to Avada widgets?
Cheers!
Hello AeroConsultants
I am afraid I don’t understand, the widget and widget areas are different, can you kindly add a support ticket abotu this so we can provide you with further assistance.
Thanks
-Ammar
Will do, thanks!
You are most welcome
Hello,
I have noticed an issue with the Lightbox of the Photo Gallery. When I open an image in Lightbox, then switch to Full Screen and navigate through the images using the left-right arrow keys, sometimes (not always) when I exit Full Screen, one of the images remains larger than the others or might even disappear entirely! In other words, it no longer appears in the Gallery!
This issue is happening on a brand-new website I am building for a client, but I have also noticed it on two other websites where I’m using the AVADA Theme, each with different plugins and versions.
It seems like this problem has been around for some time in the Gallery and hasn’t been fixed yet!
Unfortunately, my support period has expired, and I cannot send a ticket. That’s why I’m reaching out here, in case you’ve encountered this issue with another client and can assist me. I have already purchased 6 licenses for AVADA, and the latest one expired on 21/10/2025. If you can’t help me here, I will be forced to buy another license.
Thank you!
Hi
We are unable to replicate such an issue at our local websites or in our prebuilts. If you are facing an issue then you can reach out to us via the link here
We look forward to helping you!
Thank you, Shaminder
It’s a great system. We’ve mentioned before the idea of them creating a specific template for construction, but without much success. We don’t see why not. I think it would make the system they’ve already created even better. Best regards.
Hello @Secret-os
We already have a construction prebuilt website here => https://avada.website/construction/ however we are always listening to our customers and adding more prebuilts time to time.
Thanks
-Ammar
I’ve seen this topic before. But considering the time you invest in others, it would be great if you updated this one to be more modern, or at least more aligned with the realities of construction companies in 2025. Thank you very much for your reply and for considering us.
Hello @Secret-OS
You can always send us a feature request here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi, I really don’t want to sound difficult, but as a loyal Avada user for six years, I have to say that it’s very frustrating to have to pay for support every time something suddenly stops working. For example, custom field images that worked perfectly for years suddenly stopped working without any changes or adjustments on my end. I’m finding this increasingly annoying. Maybe you should just ask a subscription money just for support, because this situation isn’t pleasant and we end up having to pay every once in a while anyway.
Hi,
When we do release any version of Avada, our team ensures that it has backward compatibility and no previously added features are affected. Our prebuilt sites make use of custom fields(some of them) to pull in images and we do not see this affected in any manner. There are also thousands of active installs that make use of ACF fields to pull in images and we have not got any reported issues
A member of our team has reached out to you on your registered email ID. The terms/duration of support is set by Themeforest/Envato
We look forward to helping you!
Thank you, Shaminder
Unfortunately, nobody has contacted me.
Hi
We have added a reply but there seems an issue with your registered email ID, Screenshot here → https://share.cleanshot.com/k3Pgnh8L6BYxYpxMlqrV (last characters blurred)
Thank you
Hi, I am wondering how to remove sub menu from HOME page. There are two sub menu “Home Default” and “Home Alternate” being displayed and I want to remove them please. Thank you
Resolved. Thank you
Hello @catmandus
Glad to hear you have worked this out, if you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, Please check my support ticket id 582090. Thank you!
Hello @astrocream
We have got your ticket and it will be responded in due time by our support team
Thank you for your patience.
-Ammar
Hi, any updates on my issues? The support team have’nt responded to my latest post.
Hi
We have received your support request and a member of our team will respond shortly
Thank you
Ok. The support is slow to respond.
Hello Astrocream
Our response time is under 24 hours over the weekdays, you should expect a response in that time
Will you ever improve the Interaction to Next Paint (INP)?
Hello @lucaspinelli94
The INP score depends on many factors let alone theme being used actually, such as DOM size, resources being loaded on the specific page and many other things, we have a very detailed guide on web vitals here which you can check out => https://avada.com/documentation/what-are-google-core-web-vitals-and-why-they-matter/
We will need to take a closer look into your website to provide a more detailed response on this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hey there, it seems there is a bug in your demo: https://avada.website/resume/
When we are on a portfolio page, it’s impossible to go back to the section of the OnePage: https://avada.website/resume/portfolio-items/creative-pitcher/
Can you confirm? If yes, I guess we juste have to insert the complete URL in the menu, not only the anchor right?
Hello @GreggBazin
It is not a bug, it appears that the wrong menu is added there somehow and it can be simply fixed by following the instructions here and yes you are right about the second part of your query.
Kindly follow the instructions in this document post => https://avada.com/documentation/one-page-menu-with-multi-page-links/
Thanks
-Ammar
Hello Avada Theme
I have multiple webpages using the Instagram Element, however the element is not updating pictures anymore. I have no clue why, no logs, no cache folder i can empty (sorry the instagram reset cache button doesnt work. just keeps spinning for ages). I can connect Instagram with my account but thats it. Pictures are same as 3 months ago.
I dont see the point buying support if you guys have issues implementing instagram properly.
Its anoying.
Hello @surfpat
The Instagram element has no issues and works fine with Avada, this could be specific to some other 3rd party plugin(s) creating a conflict and our team will need to take a closer look into your website to provide any response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I hope you are doing well.
I have a problem with the license again and now this problem affects the operation of the built-in forms, which upsets me a lot!
And when you try to connect the license, it gives “The purchase code is already being used on another domain.” despite the fact that this cannot be.
Hello @Ultra-Night
Please reset / unregister the purchase code from your support account here -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket with our team to check this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, quick question, I have purchased 2 new licences 2 days ago, I logged into my avada but it says my support has expired, can you help please. Thank you in advance.
Don’t worry all ok now. love your work…
Hi
Thank you for the update.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Bought a license in 2014, tried once, never published a website with the theme, now that I want to use it, it says my license has been used, but doesn’t say where. It’s been more than 10 years, your dashboard is quite poor and slow and if I can’t use the theme with the lifetime license I purchased, what’s the point of having the theme in the first place?
Hi
The website dashboard where Avada is installed is not meant for license management
You can manage all your licenses and see the domains used against it in my.avada.com area. We have a detailed documentation on this, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you still have any issues with the license then you can reach out to Avada support.
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, great job. I have a bug that i think few people may find here the solution. I have the school theme template from Avada, and i cannot delete the sentence “Source: [...]pexels…./es-es/foto/foto-de-imac-cerca-de-macbook-1029757[...] that appears on the postcards module. Do you know how to delete it ? Thanks.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
For website – farm cherry, apple tree… Do you have a demo or prebuilt? if not then which one is good choice for Website farm? Thanks
Hi
We do not have a prebuilt specific to this format. You can check our landscaper prebuilt, https://avada.website/landscaper/Any prebuilt site can be used for this purpose as the content acts as placeholder https://avada.com/prebuilt-websites/
Thank you, Shaminder
Ok, I am a web designer, and I selected .webp as the image format for my modern images and converted my library of images, mainly .jpg and .pngs under the status page. But for some reason, they were converted to .avif. So they have a file extension that says they are .avif, but the file type says they are .webp, and the original image says it was .webp? I am the only one who has access to this site, it’s under construction for a client, and I am 100% positive, without a doubt, that I converted the library to .webp. My other five client websites that I convert are correct and read as .webp. Is this a bug??
Hi
We are unable to replicate this at our end. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
So, I found another issue. If you have WebP as your selected modern image format and upload a WebP image, it will convert it to an AVIF format. This doesn’t explain why my whole image library was converted to AVIF from WebP, but there definitely is a bug here.
New bug! When using an image carousel with a slider layout and WEBP images, the images are displayed as low-res or blurry when viewed on the frontend.
Hello @CreativeGamut
Let me try and replicate this on my end, if this is found to be an issue, I will report this further to our developers.
Thanks
-Ammar
Hello There
I have just checked both the issues on my end, I am not able to replicate them both, if you are still seeing them on your website, kindly open a support ticket and we will check them out.
Thanks
-Ammar
Hello @CreativeGamut
Our team have been able to replicate this AVIF conversion issue and this will be fixed in our next update
Thanks
-Ammar
Sounds good. Please look into the issue. When using an image carousel with a slider layout, the images appear low-res or blurry on the frontend. It doesn’t always happen, but it does it enough that I won’t use that option anymore. If you include the lightbox option, the images display correctly in the lightbox only. The layout also breaks if you add any of the last three caption options.
Hi
Please ensure you are applying the full size image when selecting the media from the media library.
Also, do ensure you have lazy load set to Avada by going to WordPress admin panel dashboard → Avada → Options → Performance
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Full-size images and Avada lazy loading were initially enabled. Still the same issue.
Hello @CreativeGamut
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here to Get Avada Support
We look forward to helping you!
Thanks
-Ammar
