89 comments found.
Hello, I would like to inform you that Live Preview for Resort & Hotel WordPress Theme | Erios doesn’t work and i can’t see the demo pages of the theme.
Okay, we’re investigating and will fix this issue soon.
Error: Internal Server Error (500) when trying to install demo. Server seems to have each and every requirement met.
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
Issued fixed. Also, core updated to fix Elementor issue. Thanks!
Good job! Let me know if you need to help.
WELL A DAMN SHAME. I was going to purchase your theme but the booking part keeps saying CART IS EMPTY AFTER I ADD A ROOM TO THE CART. and other weird little glitches with the booking form. what a shame. You lost a sale buddy. Fix your booking mess and it might be a good theme
Sorry, please check our demo here: https://demo2.themelexus.com/erios/
Is there the possibility of having the menu always active when you scroll?
Yes, you can use Elementor Pro’s sticky functionality or use the sticky header plugin
Hi why is the tabs element showing the items one bellow the other https://guesthousetriunfo.com/?cmp_bypass=81ba3c24ff8effad1ad0d944fd25d706? We have the option horizontal sellect and this was working fine.
I can’t check your site, please contact via https://themelexus.ticksy.com/ or email themelexus@gmail.com, we will check and try to help you.
I have created some custom post types with JetEngine, but on these pages the mobile menu isn’t working on a mobile phone..
So when you are looking to an appartement you can’t go with the menu to other pages. https://www.appartementen-tenerife.be/app/appartement-1/Support is expired, but you can’t even contact them about bugs.
Please contact via themelexus@gmail.com, we will check and try to help you.
Hi, I was interested in purchasing your Theme for a client of mine, but first I have a question…. If my client would not want to use your booking but use his own, which is implemented with a simple banner, are the room pages editable at will or are they pre-set pages to which you can only enter data? Because if so we would need the ability to edit elementor style pages to insert our own reservation banner… Please let me know, thanks!
We are currently using the WP Hotel booking plugin for booking functionality, however it is possible to add custom code to embed your other booking displays.
im not getting an option for demo importing. Also svg support plugin is not installing
You can download this plugin here http://source.wpopal.com/plugins/new/svg-support.zip
uploaded above plugin but now im facing issue in inside room pages. Layout is not showing properly
[WARNING] Failed to import hb_room_capacity Room Capacity 1 [WARNING] Failed to import hb_room_capacity Room Capacity 2 [WARNING] Failed to import hb_room_capacity Room Capacity 3
showing these type of error after importing
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
grotters font is missing
For all your problems, please contact us via ticket system for support.
Does the theme support RTL languages?
Yes, the theme supports RTL
Hey guys. I need the Erios website update file, as I did not receive any email notifying me of the website update. What do I need to do to have the latest website update? Could you guide me please?
Please follow the guide here: https://themelexus.ticksy.com/article/19628/
Hello! I’m unable to view the photo slider in the single room page. I think there’s a problem! aquasluxuryproperties.com
please contact via https://themelexus.ticksy.com/, we will check and try to help you.
Hello , i am not able to edit header and footer as it is redirecting to post edit
Please check your ticket, I have replied to your ticket
Hello,
I’ve installed your theme and I’m having issues with the appearance. It doesn’t look like the demos and I’m wondering if you can help with this. Here’s some examples of my issues:
https://prnt.sc/4JM_saJbU8en https://prnt.sc/TPEbGe3MQEnN https://prnt.sc/0f626acYSObjIs there a way to have my website look like the demo?
Yes, please contact via https://themelexus.ticksy.com/, we will check and try to help you.
Hey there, does this theme support Wordpress Multisite? Thank you.
Yes, please follow the guide here: https://www.wpbeginner.com/glossary/multisite/
I cannot import the demo theme, please help me as soon as possible.
Please check your email, I have responded to your email or sent a support request via https://themelexus.ticksy.com/
My installation is corrupted, can you help me?
Please check your email, I have responded to your email or sent a support request via https://themelexus.ticksy.com/
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
We use the BA Booking plugin and import data directly into the website, all data is managed through the plugin on the website, does not support synchronization through 3rd party services
PUBLIC TICKET #3396367 – Hi, kindly check this issue and update since we are planning to go live tomorrow. Thanks
I replied this ticket, please recheck.
Hi there, you take too long to anwser to tickets and also do you limit the ticket to just 1 per purchase code? If you take one day to anwser to a ticket and we only can place one each time we’ll need months to finish our project 
Thank you for contacting us. We do not limit the number of tickets you can create. We apologize if you created the tickets during the weekend when our developers were unable to fully support the ticket volume. We are back to work now and hope that your issue will be resolved quickly. Thank you.
Humm very strange, this is the response we got from you on your ticket system “2. Yes, we are limiting the number of tickets a customer can create. While you are opening a ticket, you will not be able to create another ticket. Either you will have to add a question to this ticket, or you will have to wait for this ticket to complete and close the ticket to open a new ticket. We do this to avoid customers spamming our ticket system, sorry for the inconvenience” and you are efectivelly limiting the number of tickets so can’t understand this anwser here. You take up to 2 or 3 days to anwser any issue on the ticket system so having the option to place one ticket per time is frustrating.
So many hours do you need to close a ticket so that we can creat a new one?
Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
Thanks
Hi there,
You can create multiple tickets, each ticket with different content, or you can open a ticket and comment on multiple issues.
Thank you.
We have a ticket awaiting for reply at 17h, when they will respond. We need to close the site to pass it on to the customer
On your theme description page you say that the theme is compatible wtih wpml but when we activate the plugin we get critical error on all pages
Yes, we will check your problem and reply today
Hi, I send a support ticket 5 days ago and no answer…. I do not see the point of paying extra support if you do not answer.
Hi there:
Thank you for contacting us. Our developers have sent you a link (https://themelexus.ticksy.com/article/17755/) https://prnt.sc/ZxFsVJkf3-zZ that provides instructions on how to change the configuration of the Elementor Plugin to fix the mobile display issue on your website. Please open the link and follow the detailed instructions.
Thank you.
