6664 comments found.
Subject: Feature Request: Granular Control for Video in “XStore Product Gallery” Elementor Widget
Hi XStore Team,
I am writing this as a dedicated user of the XStore theme to suggest some essential improvements to the “XStore Product Gallery” widget for Elementor.
While XStore currently has a global option for video positioning (start or end), this setting is not available within the individual Elementor widget settings. This lack of granular control makes it impossible to create flexible layouts when using multiple gallery widgets on a single product page.
I would like to request the following features for the XStore Product Gallery widget:
1. Widget-Level Video Position: Add a setting inside the widget to override global video positions, allowing users to choose “First” or “Last” specifically for that widget instance.
2. Display Mode (Content Filter): Add an option to select what the widget displays: “Images Only”, “Videos Only”, or “Both”. This is crucial for users who want to display a photo gallery in one section and a dedicated video gallery in another.
3. Independent Configurations: Ensure that if multiple Gallery Widgets are used on the same page, each can have its own independent video/photo settings without being forced by global theme options.
Implementing these features would significantly enhance the customization power of XStore for all users. We hope the development team will consider these improvements for the next update to make the Elementor integration even more powerful.
Best regards, A Loyal XStore User
plz reply if received
Hi kazisabit,
Thank you for your request. It has been forwarded to our developers.
Please follow our updates. You can find the changelog at the following link: https://xstore.8theme.com/update-history/?client_id=772991712.1659090281&session_id=1770102504
Our team is constantly working on maintaining the stable performance of the theme and making improvements. If you have any additional ideas or feel that a certain setting or functionality is missing, we would be happy to hear about it.
We strongly encourage you to share your suggestions and new feature requests on our Taskboard at https://www.8theme.com/taskboard/ .
If your ideas receive enough support from other customers, our development team will carefully assess the possibility of incorporating them into a future update. Please describe your request in as much detail as possible and use screenshots for clarity.
Warm Regards,
The 8Theme Team
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Hi,
I am using your theme and I want to display the product video on a custom location using a shortcode. I’ve noticed a field in the product editor for adding video/iframe codes, but I can’t find the exact Meta Key name used to store this data in the database.
Could you please provide the Meta Key (database field name) for the Product Video / Video Code input field? I need to fetch the value directly using the get_post_meta($post_id, ‘META_KEY’, true) function.
Thank you!
Hi kazisabit,
Thank you for contacting us and for using XStore.
// for video iframe code
return get_post_meta( $post_id, '_product_video_code', true );
// for video attachment
return get_post_meta( $post_id, '_product_video_gallery', false );
You can also explore next functions in xstore/framework/woo.php
etheme_get_external_video()
etheme_get_external_video_placeholder()
etheme_get_attach_video()
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Thanks.
Hi kazisabit,
You’re welcome!
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The 8Theme Team
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Hello sirs, I’d like to ask how to reduce the height value of the slider section on the homepage of this demo site https://xstore.8theme.com/demos/underwear/
Hi Rexma,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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After the update the home page is not editing its blank on loading.. what is the issue? i cant make any changes to my home page
Hi, ulanda,
We are sorry that you are having a problem, but we want to assure you that the update did not contain anything that could cause this problem. In fact, to see the error text, you should enable debug mode – https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ . We see that your support period is still valid, so just write to our support team and they will do everything for you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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THe Core plugin has issue
Deprecated: Creation of dynamic property SBWIS_Infinite_Scroll_Admin::$parent is deprecated in /home4/sonarm6k/public_html/wp-content/plugins/sb-woocommerce-infinite-scroll/admin/sb-admin-panel.php on line 9
Warning: Undefined global variable $_SESSION in /home4/sonarm6k/public_html/wp-content/plugins/xstore-amp/xstore-amp.php on line 277
Warning: Trying to access array offset on null in /home4/sonarm6k/public_html/wp-content/plugins/xstore-amp/xstore-amp.php on line 277
Deprecated: Creation of dynamic property OMAPI_Elementor_Widget::$base is deprecated in /home4/sonarm6k/public_html/wp-content/plugins/optinmonster/OMAPI/Elementor/Widget.php on line 41
Hi, ulanda,
Could you please let us know which PHP version you are using? Have you followed our recommendations and submitted a request through the support form? If not, please do so now by creating an account using your purchase code at the following link: https://www.8theme.com/registration/
Warm Regards,
The 8Theme Team
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IT started i dont know how? no changes i did but now after 2 days its working.. One more question I added Instagram API but only Images are being shown why no videos?
Hi, ulanda,
To get an answer to this and your other questions, please write to the support form – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi, Rexma,
Thank you for contacting us and for using XStore.
To hide the mentioned content, please go to Appearance > Customize > Header Builder.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Yes, I saw the settings paths for these two items, but I couldn’t find the buttons for showing or hiding them.
Hi, Rexma,
Here is a short video for you on how to remove elements from the header – https://gyazo.com/af9a4ba5e58f9402ea8335f08f9f0c58
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The 8Theme Team
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Very thanks for your help!
Hi, Rexma,
You’re welcome!
Warm Regards,
The 8Theme Team
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Configuration
Product gallery enabled
Gallery type: One image / Double image
Product images & gallery images added
Product variations enabled
Swatch feature enabled for variations
Issue 1: Gallery Shows Only Video (When iFrame Video Is Added if variation added)
Additional Setup:
iFrame video added to the product
Issue Description: When an iframe video is added and product has variations, the product gallery displays only the video. Product images and gallery images are not shown.
Expected Behavior:
Images and gallery photos should appear normally
Video should be an additional gallery item
Actual Behavior:
Only the video is visible
All images are hidden
Issue 2: Lightbox Does Not Open When Variations Are Enabled (Without Video)
Additional Setup:
No iframe video added
Variations enabled with swatches
Issue Description: Product images are visible in the gallery, but clicking on the images does not open the lightbox when variations are enabled.
Expected Behavior:
Clicking any product image should open the lightbox, regardless of variations
Actual Behavior:
Images do not open in lightbox when variations are enabled
If variations are disabled, the same images open in the lightbox correctly
Steps to Reproduce (Issue 2)
Go to a single product page
Do not add an iframe video
Enable product variations with swatches
Add product images and gallery images
Click on any product image
Impact
Customers cannot zoom or view images properly
Major usability and conversion issue
Product gallery behavior breaks when variations are enabled
Now i noticed, sometime it works nicely on opera browser but behaving differently on chrome. then again the same issue happens to the opera browser. I mean randomly. but in chrome browser it is almost consistently happening.
the issue seems like solved. I was using elementor but in theme option swatch gallery was turned on. Now I disabled this option and some other option i disabled from the theme option. Previously I reported another issue that infinite loop if enabled the video automatically comes fast. that issue along with this issue i reported now have been solved. You published a patch for it, but I do not think the patch is necessary if settings are set perfectly. Informing you so that u don’t add extra patches or codes to the theme. the theme is already heavy. 
Dear, Kazisabit,
Thank you for letting us know, we really appreciate it. You are absolutely right – these options should be configured directly in the Single Product Builder template (Elementor), not in the global theme options. We’re glad you were able to figure it out.
If you need any further assistance, please feel free to contact our support team at any time via the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . We’ll be happy to guide you if there are any other options you can’t find or if you need help with additional settings.
Warm Regards,
The 8Theme Team
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Hi, I would like to customize both the Cart and Checkout pages.
For Cart page: I need to move the product summary to the top, and create a 2-column layout below where customers can fill in message card details, select add-ons (candle, topper), and choose pickup/delivery with date & time.
For Checkout page: I need customers to fill in delivery/shipping details first, and billing details after that.
Does your theme support this level of customization natively or via your builder?
Dear Mcreativedept,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, at the moment, this is a pre-development technical inquiry. We are still in the planning stage and the website has not been built yet, so there is no admin access or live URL available.
We would like to confirm the theme’s native capability before proceeding with development
Hi mcreativedept,
Thank you for the clarification. We understand this is a pre-development technical inquiry and that the website has not been built yet.
For technical questions and detailed capability confirmations, we handle support exclusively via our support forum, where our technical specialists work and can provide accurate and structured answers. Please feel free to create a topic here, and our team will be happy to assist you: https://www.8theme.com/forums/xstore-wordpress-support-forum/Please note that the comments section is intended for pre-sale questions only.
This will help us track your request properly and ensure you receive the best possible support.
Best regards,
8theme Team
Hi, I am interested in purchasing your theme and like the handmade artisan template. I do not have any developer so wanted to check your you provide basic website building set up too. We do not require any customisation. content and images we can provide . we need technical person who can set it up for us. kindly provide a contact email address as well where i can send official email as well for the same. Thanks
Hi Vikpunjabi,
We appreciate your interest in our theme!
Please write to our official email address using the contact form on this page: https://themeforest.net/user/8theme
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The 8Theme Team
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good
Thank you!
Hello, I’m experiencing an issue with the product image gallery on my website. The infinite loop feature, when enabled, causes variable product single pages to automatically swipe to the last image or video. This is a disruptive bug, as it bypasses the initial content. Normal products do not have this issue. Please provide a fix or guidance.
Hi Kazisabit,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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I don’t have exrended support license. That’s why i cannot create topic there. This is a bug that may happen to other users as well. I think you should fix this bug as soon aa possible.
Here’s the demo video link: https://youtube.com/shorts/3UGmg4J6K5I?si=iKz2xEaGiuI1Phky
Hi Kazisabit,
Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/ and then clear cache.
Warm Regards,
The 8Theme Team
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In spite of applying the patch, the problem still persist.
https://youtube.com/shorts/BVW2fsbexNg?si=P5he2SNx2CpOGf13Hi Kazisabit,
You are using a cache plugin, so you need to clear the plugin cache and then your browser cache on your phone to see the result.
Warm Regards,
The 8Theme Team
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Applied the patche. Cache plugin disabled. Tried in incognito mode where no cache stored. Still same issue.
Here is the video proof: https://youtube.com/shorts/qZXGziOtW1s?si=OMjhF9XHMwcLGo69
Dear kazisabit,
Thank you for the video and for testing this in detail.
We will need to investigate this further. In our testing environment, the issue is no longer present and was resolved by the patch, so we are unable to reproduce it locally.
Please create a topic on our support forum and share all required details in the Private Content section (website access, affected page URL, and steps to reproduce). Our world-class specialists will review your case directly on your website and assist you as soon as possible.
https://www.8theme.com/forums/xstore-wordpress-support-forum/Kind regards,
The 8Theme team
As i mentioned earlier, I don’t have extended license. So, I am unable to creat tickets on the forum. If you need my website details, I can share through email. Please give me your official email address.
Do you have an email to communicate?
Dear kazisabit,
Thank you for your message.
Please note that we provide technical support exclusively through our support forum. Unfortunately, we are unable to offer support or receive website access details via email.
Once the ticket is created, our specialists will be happy to assist you. https://www.8theme.com/forums/xstore-wordpress-support-forum/Thank you for your understanding.
Kind regards,
The 8Theme Team
This problem is not solved with you patch. I am not asking for new features. This is a bug. You have to fix this.
You have to test it with same setting I set.
Thumbnail: Basic (no thumbnail to show) Infinite loop: on Color variation added in a product
You cannot reproduce this bug other then this setting.
Dear kazisabit,
We understand your concern, thank you for providing the exact settings.
As mentioned earlier, in our testing environment and on other customer websites, this issue is not reproducible and was resolved with the patch. In your case, the behavior appears to be environment-specific, which means it requires individual investigation directly on your website.
For security reasons, we cannot receive website access details here, and technical support is provided only through our support forum, where sensitive data can be shared safely via the Private Content section.
Please create a support topic on the forum and include your website access, affected page URL, and the exact steps/settings to reproduce the issue. This will allow our technical team to test it with the same configuration and assist you properly.
Thank you for your cooperation and understanding.
Kind regards,
The 8Theme Team
I can’t create support ticket because i don’t have extended license. My request is: resolve this issue in the next update if possible.
After activate theme, i can’t install any plugin. “Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com” system requirement is fine.
Hi Codingrim,
Thank you for contacting us.
If after activating the theme you are unable to install plugins and see the message “Oops, it looks something went wrong…”, please try the following steps: - Temporarily disable third-party plugins (if there are any active) – one of them may be causing a conflict.
- Check your PHP version – if it’s too new (e.g. 8.2+/8.3), some plugins may not yet be fully compatible. In this case, try switching to PHP 8.0 or 8.1.
- Make sure there are no server-side restrictions from your hosting provider (for example, disabled ZIP extension, limited file permissions, blocked file upload, etc.).
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
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can i make the site two languages (Arabic and English)
Hi fares_fz,
Thank you for your interest in our theme!
Yes, you can create a bilingual website (Arabic & English). XStore fully supports multilingual setups, including RTL support for Arabic.
To enable multiple languages, you’ll need to use a multilingual plugin such as WPML, Polylang, or TranslatePress. After installing the plugin, you can translate pages, menus, widgets, and WooCommerce products, and add a language switcher to your header or menu.
XStore includes built-in RTL support, so once Arabic is added, the layout, alignment, and text direction will adjust automatically.
If you need any technical assistance, please contact our world-class support team via our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/Best regards,
8Theme Team
please do you make tutorail for plugin AMP cuase i see demo for you shop in AMP didnt appear like me when i active plugin
Hi Benkia365,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Here you can find documentation about AMP – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ and contact our support service via the forum if necessary – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello,
I am experiencing multiple JavaScript-related issues when using the XStore theme builders, and these problems are blocking normal customization. Details are below. When I try to apply a prebuilt header template from the XStore customization screen, it fails and throws the following browser console error:
1. Header template apply issueUncaught TypeError: Cannot read properties of undefined (reading ‘getSelection’) File reference: editor.min.js (WordPress 6.9)
Because of this error, the header template is not applied correctly. In XStore Builders → Header → Edit, when I open any header and try to change Display Conditions, the modal opens but I cannot save or change the conditions. The browser console shows this error:
2. Header Builder – Display Conditions not workingUncaught (in promise) ReferenceError: sprintf is not defined
This completely blocks managing header display logic.
Please let me know if these are known issues, if there is a missing dependency or setting, or if a fix or patch is available.
Thank you for your support.
Best regards
Hi tanjuyayak,
Thank you for your message.
To provide you with an exact solution, please submit a support ticket on our forum and include a link to the page and details about the slider/widget in question: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Our support specialists will be happy to assist you further.
Best regards,
8Theme Team
Hello team, pre-purchase query. Does this theme work perfectly on wordpress.com woocommerce plan ?
Hi, VakraTunda77,
Thank you for your interest in XStore
Yes, XStore can be used on WordPress.com, but please make sure you are on a Business/eCommerce plan that supports external themes and plugins.
Let us know if you have any other pre-purchase questions — we’re happy to help!
Warm Regards,
The 8Theme Team
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Hello, regarding the grabbing hand icon for the mouse when moving sliding items, is there some way to change the icon? The style of the hand is dated.
Hi stylish1,
Thank you for your message.
To provide you with an exact solution, please submit a support ticket on our forum and include a link to the page and details about the slider/widget in question: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Our support specialists will be happy to assist you further.
Best regards,
8Theme Team
The Product Video Product video settings> Video instead of featured image option is not working. The videos doesn’t play in the archive.
I’m finally trying the theme 2 years after buying it, so my support expired.
Update: Product Video Product video settings> Video instead of featured image option will only play the video using the “Deprecated Product” archive. Also, the Product Video height is not cropped in the product archive.
Dear stylish1,
Thank you for the clarification.
On our side, we are not able to reproduce this issue on a clean installation. To investigate why the product video behaves differently on your website, we would need temporary access to your site and review the exact setup.
Please, create a ticket https://www.8theme.com/forums/xstore-wordpress-support-forum/ share the access details securely in private content, and our team will review the case.
Best regards,
8Theme Team
My support has ran out so I can’t create a ticket 
After tinkering around, I’ve deduced that the Elementor “XStore Widgets (DEPRECATED)” for “Blog Carousel” and “Products” allow for video playback in the archive or on a page. Your newer widgets do not.
(1) Blog Carousel for Video Format Blog Post
For a blog post with a video format, in which the video url is listed in XStore Options> Post featured video (for video post format) on the Edit Post page, the newer XStore Widgets doesn’t allow playback of the video in the blog post archive. However, using the XStore Widget Deprecated> Blog Carousel, the video does appear and I can play the video within the widget.
(2) Product Video Settings
The newer XStore Product widget doesn’t playback the video in the archive. However, the Xstore Deprecated Product Widget does play in the archive and on other pages. The Deprecated Product Widget does not crop the video to the appropriate product image size. On the Single Product Page, the video functions properly and does indeed play in the product gallery.
**The new widgets have lost the video playback functionality that is advertised in the theme. Please fix it.
Product Suggestion: Add the ability to have video autoplay of a video blog post in the archive via the widget.
Also, can you please provide me with a url where I can see the video playback functioning?
Dear stylish1,
It (about the blog) will be improved in one of the upcoming theme updates.
As for the video in products, please refer to our documentation: https://www.8theme.com/documentation/xstore/additional-customisation/display-a-video-as-the-featured-image-on-the-products-archive/ Such features can increase the load on Elementor widgets, so those who need this functionality can implement it on their site.
Example: https://gyazo.com/e00e965f21738852caf1c4e617ce7f29
Warm Regards,
The 8Theme Team
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Dear stylish1,
Thank you for the detailed explanation.
At the moment, we’re unable to reproduce this issue locally, as everything works correctly in our tests.
To investigate your specific case, please create a topic on our support forum and share your website access details in the Private Content section. Our team will review it directly on your site and assist you further:
https://www.8theme.com/forums/xstore-wordpress-support-forum/Kind regards,
The 8Theme team
Hello again, update regarding the Product Video Playback in Archive:
I was able to get the product video to playback in the product archive by NOT using an Elementor Product Archive template for my Shop Page. As I previously noted, the XStore Deprecated Product Elementor widget does indeed play the product video in the archive (it works). But the newer XStore Product Elementor widget does not play the product video in the product archive of the Shop page.
Need to Fix: The product video dimensions/size in the products archive does not crop the video to match the size of the other images.
Thank you for reading my comments. I am impressed by Xstore’s feedback and the theme overall. It is superb.
Happy New Year to you all. And this is my last comment for now.
Dear stylish1,
To investigate your specific case, please create a topic on our support forum and share your website access details in the Private Content section. Our team will review it directly on your site and assist you further:
https://www.8theme.com/forums/xstore-wordpress-support-forum/Kind regards,
The 8Theme Team
What is the ETA for woocommerce version 10.4.3 support?
Hi bluehiveinteractive,
Thank you for your question.
The XStore theme is already fully compatible with the latest stable versions of WooCommerce and WordPress, including WooCommerce 10.4.3.
We continuously test compatibility with new WooCommerce releases. As always, we recommend creating a backup and using a staging environment before updating on a live website.
Please let us know if you notice any specific issues after the update — we’ll be happy to assist. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Best regards,
8Theme Team
ANY XMASS DISCOUNTS COMING UP ??!!! ;P
Hi IntegralPrint,
Thanks for your interest
Our major discounts were during Black Friday, and currently we don’t have any upcoming Christmas discounts planned.
Kind regards,
The 8Theme team
Greetings Team
1. My vendors having issues registering via form 2. They can registrr vis google social media but then cannot access vendor dashboard to add new product, edit or manage products
Tickets submitted and still waiting
Hi nellobig1,
Our specialist has already replied to your question on our support forum a few hours ago.
For faster assistance, please continue communication directly in the support forum, as all our specialists actively monitor and respond there. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your understanding.
Best regards,
8Theme Team
hi any WhatsApp order option
Hi kanishkaceo,
We appreciate your interest in XStore!
This functionality is not part of our theme by default. You may find an additional plugin that will provide this.
Warm Regards,
The 8Theme Team
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