1428 comments found.
Hello, I have an issue with WordPress’s default comment section, or any comment section, appearing under the posts on our news site. Please can you help?
Hi Lovinguy,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Created two tickets from December 2025… is this support even active?
Hi bluntspear,
Yes, support is still active. I do apologize for the inconsistent response time, but I do plan to fix that and get back in a more timely manner. I appreciate your patience, though.
I opened 2 tickets a week ago but i’m not getting any answers. Is there support for this theme anymore?
Hi novebojemedia,
It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
That is because I didn’t use this profile to buy the theme, but I added my purchase code to the requests. (I also used different email address)
Questions were about not getting theme updates and changing footer logo link destination.
Hello Developer, is this theme working with the latest WordPress version? I want to purchase
Hi, will it work with 6.9.x version ?
anyone?
Hi jesusdelagarza,
Yes, the theme is compatible with 6.9+.
Hi, thanks. And will this also work with the upcoming Wordpress 7 version?
Hi jesusdelagarza,
Yes, the theme will be compatible with 7.0 as well.
Hi, I’ve created a support request, is there anyone who can respond?
Hi halil413,
Apologies for the delayed response. I’ll make sure to respond shortly.
I’m waiting for a response regarding ID 17952; I would appreciate it if you could expedite the process. Thank you for your reply.
It’s been a week and still no answer. How do you provide support? My money is wasted. If you can’t provide service, why aren’t you even making sales? I don’t support you in any way.
article templates aren’t working, how do we get them to change the page layout of the post
sticky sidebar is also not working
Hi thomasmkl,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
I really like this theme and I just bought ZOX PRESS. I have both and I have more themes from you guys. I wanted to keep my site with ZOX NEWS WITHOUT the infinite scroll for posts. Is that possible?
Hi silneil,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Could you please help me remove the infinite scroll feature from posts in this theme? The theme is great, but it hinders SEO and lead generation because it steals the user’s attention. If possible, please create a newer version with this option to disable this function, and I will purchase a support update for the theme.
I’m still waiting on a response regarding the issues I’ve been experiencing with your theme. You requested temporary access, which has already been provided, but I haven’t received any update since then.
Could you please confirm whether support for these issues is included, or if an additional payment is required to receive the assistance we need?
Thank you, and I look forward to your prompt reply.
Hi maplee,
I responded to all open tickets. If you still have questions, please respond to your ticket and I will respond as soon as possible.
the MVP socials button seems broken. weird code generated instead:
Warning: Attempt to read property “ID” on null in /home/XXX/public_html/wp-content/plugins/mvp-social-buttons/mvp-social-buttons.php on line 117
Also cumulative layout shift especially homepage not sure how best to combat this…
Hi bluntspear,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hello please my related post is not showing under my dependency newspaper post
https://dependency.ng/two-american-pastors-face-charges-in-50m-human-trafficking-and-fraud-scandal/Hi Khrisfame,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
what is the determinant of trending on the theme?
Hi raymytech,
It is determined by pages view over a certain period of time that you determine.
When creating a new entry it loads without styles, I already created a ticket
Hi esparzapinelocarlos,
Thanks for submitting a ticket. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Any update on the Twitter icon issue? The last post from you was 6 months ago saying you were submitting a fix.
Hi sujpatel,
The theme was updated with the new Twitter icon. If you are still having an issue after updating to the latest version, please submit a ticket at the Support Center and I will look into it for you.
I’m running 3.17.1, but the Twitter icon is still broken in Edge and Chrome (but works in Firebox and Opera), if that makes any sense.
Just share with all you guys my project https://domandalo.com/
Hello, a presale question for you. Are you planning on updating this theme to deliver a better Google Core Web Vitals score?
I’ve been checking your demo and a few examples and specially mobile score needs improvement (but desktop also needs work)
Thanks!
Hi jesusdelagarza,
While I am always looking for ways to improve optimization, I would recoemmend using a third party plugin like WP-Optimize to further help optimize your site.
Is anyone even monitoring this themes support requests? I posted an issue 11 days ago and have not received any help.
Hi AzureConcept,
My apologies for the delay. I appreciate your patience and will answer your ticket very shortly.
Will it work with 6.8.x version ?
Hi rajeshmca008,
Yes, the theme will work with the latest version of WordPress.
Would you add and android and ios app?
Hi alfyalff2011,
Unfortunately, there are not plans to include the theme as an app.
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