6422 comments found.
Same problem with marabane, I just updated from v11 to v12.0.3 and am facing “Failed to load content”. My console browser reports Cloudflare error 526 when trying to load https://jnews.io/build/js/dist/vendor/react.min.js?ver=8Vmhen1FpPOfb4cEu5UdQ6DdhpoX5fDxnFtoPzhpn6R0i74H2W2zs8zjfmDPWrHU9%2Fzd3mSeniJXbs4ORpv7EEFob38bU5JXM%2BqRFTrxsu40W26JpheFE6M%2FOTug75JPfzBPpJ1lrZ7sFyD6gLDPT3dLvhRrySqMpyH9ftyQlPxKzDdwfbXNXaWbwwuszh8x
Seems it’s an SSL error on your end, so this should not count as a support request I think. Please update asap once fixed, thank you.
Hello pixldigital,
We sincerely apologize for the delay in our response and for any inconvenience you have experienced. For the issue you are facing, you may try reloading your page. Previously, there were some issues on our server, and reloading the page should resolve the problem.
If the issue still persists, you may try performing a Hard Refresh on your browser to ensure there is no remaining cache on the browser side.
How to do a hard refresh in any browser
We hope this resolves the issue.
Thank you
Regards,
Works now, thank you
You’re welcome pixldigital!
We’re glad to hear that the issue has been resolved! 
Happy New Year!
Hello my friends,
I hope all is well.
I just recently started getting this message:
Failed to Load Content!
We encountered a problem while trying to load the Customize Style page. Please check this forum for troubleshooting
I know that this refers to my strict-origin-when-cross-origin in the Referrer Policy but I have that set in my Referrer Policy and I reinstalled the theme and I still get that message. The theme has been activated a while back and like I said everything was fine until yesterday. Never had this message before.
Hope you can help. Thank you.
Regards, techspecx
Hello techspecx,
We sincerely apologize for the delay in our response and for any inconvenience you have experienced. For the issue you are facing, you may try reloading your page. Previously, there were some issues on our server, and reloading the page should resolve the problem.
If the issue still persists, you may try performing a Hard Refresh on your browser to ensure there is no remaining cache on the browser side.
How to do a hard refresh in any browser
We hope this resolves the issue.
Thank you
Regards,
Hello my friend fauzanedris,
It seems fixed – thank you for your reply and have a very nice day.
You’re welcome techspecx!
We’re glad to hear that the issue has been resolved!
We hope you have a wonderful day, and Happy New Year! ✨
I think there’s a major problem with your latest update. I have 5 sites installed and I’m getting this message: “Failed to Load Content! We encountered a problem while trying to load the Plugin page.”
Hello marabane,
We sincerely apologize for the delay in our response and for any inconvenience you have experienced. For the issue you are facing, you may try reloading your page. Previously, there were some issues on our server, and reloading the page should resolve the problem.
If the issue still persists, you may try performing a Hard Refresh on your browser to ensure there is no remaining cache on the browser side.
How to do a hard refresh in any browser
We hope this resolves the issue.
Thank you
Regards,
Hy guys. Is your server down or something cause I can’t get to JNews metabox in gutenberg post editor, or JNews dashboard options?
https://i.ibb.co/N6N18XpY/2.png https://i.ibb.co/DPW3L5r1/1.pngIt says “Failed to Load Content”....
Hello LookaZD,
We sincerely apologize for the delay in our response and for any inconvenience you have experienced. For the issue you are facing, you may try reloading your page. Previously, there were some issues on our server, and reloading the page should resolve the problem.
If the issue still persists, you may try performing a Hard Refresh on your browser to ensure there is no remaining cache on the browser side.
How to do a hard refresh in any browser
We hope this resolves the issue.
Thank you
Regards,
The theme is complicated; I can’t see advert images after uploading them. Only showing on mobile. And social share icons are not showing properly.
Please help me.
Hello staymedia,
Do you have any kind of cache or optimization features enabled on your site? You can try clearing or disabling those optimization features to ensure that the issue is not caused by them.
Advertisement Option – JNews Theme
If there is still no luck after checking the above, we suggest creating a new topic on our support forum at the link below with more detailed information, such as steps to replicate the issue along with screenshots, so our support team can assist you further.
Thank You
Hi Good Morning! I have been using the J News theme for almost two years and love the theme. I have an issue recently!. Whenever I publish a post, it is not reflecting in any of the homepage modules or category page modules. Everytime I am deactivating and reactivating the elementor plugin for the new post to reflect. Kindly help me
Hello ramkijeyam,
Good morning.
We sincerely apologize for the delay in our response. Based on the issue you mentioned, it appears that this problem is caused by caching. If you are using an optimization plugin or a cache feature on your site, please try clearing the existing cache first so that the changes you made can be reflected on the frontend.
If you are still in the development stage, it would be best to temporarily disable all optimization or cache features on your site so that any changes you make can be seen immediately without needing to clear the cache.
Aside from that, Elementor also has a built-in cache feature that may cause this issue. You can disable Elementor’s built-in cache in the Elementor settings. Additionally, Elementor provides a feature to regenerate all Elementor data to resynchronize it with the latest data. For more details, you can refer to the Elementor documentation at the link below.
Clear Files & Data – Elementor
If you have any other questions or encounter other issues, please feel free to create a new topic on our support forum at the link below.
We hope this helps.
Thank You
bagaimana cara menonaktifkan lisensi pada domain yang sudah expired. saya memiliki 2 lisensi untuk tema ini dan keduanya telah lama tidak saya gunakan karena domain sebelumnya telah expired. sekarang saya ingin menggunakan tema ini lagi untuk website baru saya. bagaimana cara saya untuk menonaktifkan lisensi yang telah saya daftarkan oada domain yang telah expired sebelumnya?
Hallo boloszone,
Mohon maaf sebelumnya atas keterlambatan kami dalam menjawab. Menonaktifkan lisensi dapat dilakukan pada proses pengaktifkan lisensi.
Bila anda ingin memindahkan lisensi dari domain lama ke domain baru, anda dapat melakukan proses pengaktifkan lisensi pada domain baru anda, nanti saat proses anda akan menemukan daftar lisensi anda berserta domain dimana lisensi tersebut aktif. Pada proses ini, anda dapat menonaktifkan lisensi yang telah aktif. Untuk lebih lengkapnya, anda dapat mengunjungi dokumentasi kami di link di bawah ini.
Activating License – JNews Theme
Kami harap jawaban ini membantu.
Terima Kasih
hi
Regarding this theme, how can I find someone to help configure it? I am able to install it myself, but I would appreciate assistance in case I encounter any issues or difficulties.
Hello cheapcheap123,
You can create a new topic in our support forum at the link below.
You may provide a detailed explanation of the issue you are experiencing in that forum. You can also include screenshots or a video showing how the issue occurs, so our support team can better understand it.
We hope this helps.
Thank you
Hy guys
would like to know is this possible now with JNews theme to have: - Sticky post A appear at top of module 1 - Sticky post B appear at top of module 2 when both modules use Show Sticky Post = ON, and both modules are on the same page (homepage)?
I know that previously when I was using Jnews theme I had situation where I had one module to query posts only from category#1 and other module to query posts only from category#2 (both modules were using Show Sticky Post = ON).
But I really struggled to have the scenario described above: - Sticky post A (from category#1) appear at top of module 1 - Sticky post B (from category#2) appear at top of module 2.
So bassically does JNews treats all sticky posts as global? —not category/module/unique content group specific?
Hello LookaZD,
The Include Sticky Post option in the Content Filter menu of the JNews theme is not affected by other filter options (such as Include Category, Exclude Post ID, etc.). This option will fetch your WordPress sticky posts and display them at the top of the post list. You cannot filter sticky posts by category.
If you want more control over which posts appear at the top of the post list, you can use the Include Post ID option instead of the Include Sticky Post option.
Thank You
Hy fauzanedris, tnx for the reply.
let me please describe it in more details so you could see what exactly I meant
In my homepage I have 3 Jnews modules. Module 1 is displaying posts only from category, let’s call it “Flash #1”. Module 2 is displaying posts only from category “Flash #2” Module 3 is displaying posts only from category “Flash #3”. All 3 modules have “Show sticky posts” under content filter turned ON.
Now what I expect to have is when I publish new post in let’s say “Flash #3” category (so it displays in module 3 ofc), and when I check the checkmark “Make this post sticky” for that post, I expect that post to be sticky in the module 3.
But instead what happens is that it jumps at the top of the module 1, that displays “Flash #1” category….
So question is, is it possible to lock posts that are in particular module, (in this case module 3 – “Flash #3” category) to stay in that module, and not to jump to the top of another module that is at the very top (module 1 in this case). Especially when module 1 is set to display only “Flash #1” category…
I know that it’s possible maybe to do it with Include Post ID, but that requires to open elementor every single time and change that settings in there, and that is not good workflow, esspecially since journalist don’t have access to elementor. They should do it from the posts dashboard.
tnx!
Hello Jhon,
We sincerely apologize for the delay in our response and for any inconvenience you may have experienced. We understand what you are trying to achieve; however, at the moment we do not yet have such a mechanism available. As an alternative, you can include post IDs one by one using the filter.
We have reviewed this request and will work on improving it in the future. We hope you are willing to wait for upcoming updates.
Thank You
When can I expect the official WordPress 6.9 support in the theme?. Please let us know
Hello technobytee,
At the moment, the JNews theme along with its plugins is fully compatible with WordPress version 6.9. If you encounter any issues, you may create a new topic in our support forum at the link below.
Thank You
Hi, I have updated the theme to the latest version but i still experience the issue of adsense ads not showing totally. i foolwed the documentation last time but still experiencing that. Hosting support rule out Jnews – essential plugin which when i deactivate it the website home page and content gets scrambled. Please help.
dailyreport.co.za
Hello PortiaTp,
For this inquiry, please create a new topic in our support forum using the link below.
If your support license has expired, you can visit the link below to renew it.
Thank You
Hello,
Do you also have a PWA plugin for this theme?
Thank you
Hello WOODYP,
We sincerely apologize, but at the moment we do not provide a built-in PWA feature for the JNews theme. As an alternative, you may use a third-party plugin such as Super Progressive Web Apps to enable PWA functionality.
We hope this information helps.
Thank You
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi, please help with this file. i downloaded everything.
Hello PortiaTp,
For this inquiry, please create a new topic in our support forum using the link below.
If your support license has expired, you can visit the link below to renew it.
Thank You
With your theme, when I go to share an article on social media, it takes a preview image that doesn’t exist, when I want the preview of the article image, how can I fix this?
Hello cwagencyit,
We kindly ask for more detailed information regarding the issue you are experiencing. Could you please create a new topic in our support forum using the link below?
You may include your site URL, along with screenshots or a video showing the issue occurring. This will help our support team understand the situation more clearly and assist you more effectively.
Thank You
I finished the support a short while ago, basically when I go to share the articles it gives me the wrong preview image, if possible send me an email I’ll show you how exactly it works
Hello cwagencyit,
To contact us by email, you may reach us through the contact feature on ThemeForest, available on each Author’s page.
To ensure the issue is not coming from the JNews theme, please start by deactivating all plugins that are not related to JNews. This will help us confirm whether the problem originates from another plugin.
Thank you
Hello, i know my license has expired but i need heLp in only one thing, am using the adsense to monetize the website but the ads are not showing and I don’t any publisher policy violation on the acount of adsense. what would maybe be the reason for the ad blocking upon theme customization?
dailyreport.co.za
This error is specific to the JNews theme ecosystem, and it means one of the JNews plugins is trying to use a class that no longer exists or didn’t load:
Class “JNews\Util\Cache” not found
This usually happens when: One JNews plugin is updated but another JNews plugin is NOT The theme is outdated but plugins are new (or vice-versa) A file in /jnews-essential or /jnews-view-counter is missing or corrupted PHP 8.x made an older JNews version incompatible
Worse part the theme on my side is updated along with its plugins
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
THATS THE MESSAGE GET WHEN I TRY TO REINSTALL THE JNEWS THEME.
Hello PortiaTp,
To begin, please install or update the JNews theme and its plugins to the latest version. If you are using installation files to install or update, please ensure that the files are valid installation packages. For complete guidance, you may refer to our documentation at the link below.
Regarding the ads on your site, we noticed that the ad status is listed as “unfilled”. There have been other users who experienced a similar issue, and you may find the discussion helpful by visiting the forum thread below.
Amp adsense and single post featured image – JNews Support Forums
Before performing any troubleshooting steps, we strongly recommend backing up all your site data so it can be restored if anything unexpected occurs.
If you have any further questions or encounter any difficulties, please feel free to create a new topic in the JNews theme support forum at the link below.
Thank You
Hi, I would like to buy a new license for a new project. I used the True Mag theme and i would like to switch to Jnews. Whats the best method to migrate several thousand of blog posts (cateogies/content/images) from my old website?
Thank you!
Hello speedakias,
We sincerely apologize for the delay in our response. You can proceed with the migration by installing the JNews theme and switching your site to use it. Since posts, categories, tags, images, and similar content are core WordPress features, there is no special action required on that part.
Please note that any features (along with their data) that come specifically from the Truemag theme will no longer be used once you migrate to JNews.
We highly recommend performing this process first on a local, testing, or staging site before applying it to your live website. We also advise creating a full backup of your data beforehand to ensure it can be restored if anything unexpected occurs. This allows you to safely test and evaluate the migration process in advance.
We hope this information helps.
Thank You!
blog page – pagnation is not working, it just redirect to home page (which is my setting for 404 errors )
Hello royalmice,
We sincerely apologize for the inconvenience you’ve experienced. For this question, could you please create a new topic in our support forum at the link below? Our support team will assist you as soon as possible.
We tested the pagination on our local environment and couldn’t replicate any issues. For now, you may try disabling optimization or cache features on your site. Additionally, you can temporarily deactivate all plugins that are not related to the JNews theme to ensure the issue is not caused by a third-party plugin.
Thank You
Hi, do you have any offer on buying 6 or 10 licenses
Hello slashcoder,
We sincerely apologize, but we do not offer bundle purchases for multiple licenses at once. If you would like to ask further questions, you may contact us through the contact feature available on each Author page on ThemeForest.
Thank You
Hi,
Videos can gather sources from YouTube, Vimeo, etc., but can they also link to video files from Amazon S3? Have you planned a new update with this feature?
Hello jcnavarro,
We sincerely apologize for the delay in our response. You can use any source as long as the URL is a valid direct video URL. Typically, this type of URL ends with the video file format.
“https://jeg*t-1.amazonaws.com/dump/file_example_MP4_480_1_5MG.mp4”
We previously tested this by uploading an MP4 video to AWS S3, then using the generated object URL inside the link option, and it worked properly. The video URL format should be similar to the example above.
We hope this information helps.
Thank You
Hi, first of all, congrats for your excellent theme. It seems very powerful
If I decide to purchase your theme, can I incorporate the podcast and video functionality into any of the design templates I choose, or do I need to choose a specific template for video and another specifically for podcasts?
In other words, let’s say we choose to create our magazine with the “The Senakers” magazine template. Will I be able to add a video section that takes full advantage of your video system’s functionality? Will I be able to do the same with the podcast functionality? Ultimately, will I be able to incorporate all the features of your theme into any template I choose?
On the other hand, if I decide to buy your theme and I’m currently using another theme that uses Elementor, will I be able to keep the pages I’ve designed with Elementor if I replace my current theme with yours?
Finally, will I be able to use all the Paywall functionality regardless of which design template I choose from your theme? Is it possible to purchase credits to buy individual posts instead of subscribing and paying the corresponding monthly or annual fee? How does the individual purchase of articles work?
Thank you
Hello jcnavarro,
Thank you very much for your interest in the JNews theme!
We sincerely apologize for the delay in getting back to you. The Video and Podcast features are provided as separate plugins, which means you can combine both features within the same website.
Since this might be new for you, we recommend creating two separate local websites and testing the Video and Podcast demos individually. This will help you explore and understand the available features before building your main website.
For the Paywall feature, you can use it on any demo or template you import. If you prefer not to use the Subscribe option, you can use the Post Unlock feature instead. With this method, users can purchase tokens or credits and use them to unlock the specific premium posts they want to access.
Creating Products – JNews Paywall
If you encounter any issues while using the JNews theme or its plugins, please feel free to open a new support topic on our forum using the link below. Our support team will be ready to help you.
Thank You
