Hello Team,

I have purchased your theme and activated it successfully using the purchase code. However, when I try to access your support portal using the same purchase code, it shows an “Unauthenticated” error.

Additionally, I am facing multiple UI issues with the installed demo:

The navigation bar layout is broken and appears messy

The logo is not visible on the header

I’m unable to change or manage the logo through Custom Header or Theme Options

Please help resolve the authentication issue so I can access support, and guide me on fixing these UI and header-related problems at the earliest.

Looking forward to your assistance.

Thank you.

Hello i have purchased the theme but logo is not updating as your default logo link is picking. please resolve the issue

Hello, i have purchased the theme and changing the logo but its not updated.

I’m interested in your theme. But I saw there are some bugs, and there are things I don’t need from your demo templates. So, my question is: would you help me to solve these problems and adjust something if I purchase it? Thank you for your kind answer in advance.

Bonjour,

j’ai achete ce theme. J’ai un gros bug sur le menu. J’ai installé polylang comme votre site l’indique être compatible. Tout fonctionne bien. Sauf que lorsque je veux modifier le menu en supprimant des pages, j’ai un bug qui apparait sur le menu et qui fait apparaitre l’intégralité des pages . Toutes les pages qu’elle soit en francais ou en allemand et même les pages démo non utilisées. C’est très urgent je dois livré le client.

I have a pre-sale question regarding your theme.

When importing a demo, are all the pages included in the import (demo 2 , demo 8 etc..)? I’ve noticed some persistent issues with Elementor. Can you provide more information on this? Is the slider used in the demo Slider Revolution, and is it included with the theme purchase including the demo used ? Finally, is the theme fully mobile responsive? I’ve noticed some responsiveness issues in certain areas

Can you update live preview please. Thanks!

The portfolio part of your website wants me to purchase a subscription from the elementor to use the portfolio design provided by you.

Hi ThemesCamp Team,

Could you guide me on adding an H1 tag to our homepage slider headline?

Could you please provide guidance on how to implement this change without the need to open a detailed support ticket? Your swift and straightforward advice would be greatly appreciated.

Thank you for your time and assistance.

Best regards

Good day i submitted a ticket #3598246 its a bit urgent if possible to get feedback. Thanks

hello i download the theme from envato elements but the theme is not import the demo please resolve my issue

Problem 1: I used one click import for Demo pages. But “About US ” , “Services 1-2-3” page didn’t imported any way.

Problem 2: I want to import Demo 22 (Home İnterior) page. But check homepage please. The whole page is not visible

https://banagrup.com.tr

dear team cons are not displaying on site please check our site social media button are not displaying icons even other icons also here is the website link below https://monarchdesignstudio.co/

1)
the Bim logo itself is so small, so I need to upload my own one with a suitable size so how can I do such a job?

2)
How can I hide the header when scrolling down?

I am facing some demo import issues. I have raised the ticket but there is no response from the support, Ticket id is #3047001. Please do the needful asap.

Hi, some pre-sale questions:

1) I noticed there’s a NO listed for High Resolution on your product profile page. This them does not support high resolution?

2) Theme & bundled plugins update via Envato Market plugin?

3) Support – how soon is the turnaround time once I submit a ticket?

Let me know, Thanks!

cant import demo, why? i bought it 1 years ago and now i cant upload DEMO. not good.

An error occurred while fetching file from: https://www. .com/wp-content/plugins/bim_plugin/inc/demo-data/demo2.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: certificate has expired.

help me please.

Hello I have purchased the theme, can I use this theme in same domain multiple times like installation of theme in demo directory for development and once development finished will transfer to main domain. Possible ???

Every time we update the Elementor plugin the website goes into a total error state!!!!!

Fatal error: Uncaught Error: Class “Elementor\Scheme_Color” not found in /usr/www/users/dukeayxqsx/wp-content/plugins/bim_plugin/widgets/slider/dsc-slider.php:1849 Stack trace: #0 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): BimPlugin\Widgets\Dsc_Slider->_register_controls() #1 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls() #5 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(1105): Elementor\Controls_Stack->sanitize_settings(Array) #6 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(2116): Elementor\Controls_Stack->get_data(‘settings’) #7 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/base-object.php(142): Elementor\Controls_Stack->get_init_settings() #8 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings() #9 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(923): Elementor\Core\Base\Base_Object->get_settings(‘_skin’) #10 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(937): Elementor\Widget_Base->get_current_skin_id() #11 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(604): Elementor\Widget_Base->get_current_skin() #12 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base->render_content() #13 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Widget_Base->print_content() #14 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(767): Elementor\Element_Base->print_element() #15 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Element_Base->print_content() #16 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(767): Elementor\Element_Base->print_element() #17 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Element_Base->print_content() #18 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/document.php(1565): Elementor\Element_Base->print_element() #19 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/document.php(1016): Elementor\Core\Base\Document->print_elements(Array) #20 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/frontend.php(1092): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #21 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/frontend.php(1006): Elementor\Frontend->get_builder_content(2660) #22 /usr/www/users/dukeayxqsx/wp-includes/class-wp-hook.php(307): Elementor\Frontend->apply_builder_in_content(‘ apply_filters(‘