468 comments found.
Hello. Over the past few weeks, I’ve encountered an issue with bookings synced via iCal Sync. Although the status is set to “Approved” under Theme Options > iCal Sync, the imported bookings are being recorded with a grey “Hold” status instead.
I’m unable to contact you through Ticksy as my support is expired. However, since this is a bug rather than a usage issue, I would appreciate your assistance in looking into it.
Hi there,
Thank you for reporting this issue and for the detailed explanation.
We will check this behavior with the iCal Sync feature on our side. If it is confirmed to be a bug (booking status showing as “Hold” instead of “Approved”), we will fix it in the upcoming update.
We really appreciate you bringing this to our attention.
Best regards,
Hello,
Thank you for the prompt reply. If this is confirmed to be a bug, please let me know by responding to this comment.
Thank you in advance
Hi there,
Thank you for your patience.
We’ve checked the iCal Sync behavior on our side and can confirm that this is indeed a bug. The booking status should follow the setting in Theme Options, but currently it is incorrectly being set to “Hold”.
Our development team is now working on a fix, and it will be included in an upcoming update.
We really appreciate you bringing this to our attention — your feedback helps us improve the theme.
Best regards,
Your theme (Nuss Child) contains outdated copies of some WooCommerce template files.
Hi there,
Thank you for your notice.
The Nuss Child theme only contains the following files: functions.php, style.css, script.js, screenshot.png
It does not override any WooCommerce template files, so there shouldn’t be any outdated WooCommerce templates coming from the child theme.
Best regards,
I got some paid customizations for my theme from your support team to add certain options. After updating the theme, all of those customizations disappeared
Hello,
Thank you for reaching out.
Could you please send all the necessary information and details regarding the issue to ductrung@uxper.co so our team can review and check it for you?
Once we receive the information, we will investigate the problem and assist you accordingly.
Best regards,
No one replied yet
Hello,
Apologies for the delay. It seems your email was missed in our inbox, sorry for the inconvenience.
We have now replied to your message. Please kindly check your inbox and let us know if you need any further assistance.
Thank you for your patience.
Best regards,
Didn’t received any reply
Hello, In the last update , the minimum length of stay is no longer possible? I cannot find a way to choose it and that’s a problem because this option is mandatory for us. Do you have any update about it? Thanks
Hello,
Thank you for reaching out.
In the latest update, the Minimum Length of Stay option has been moved. You can now find and edit it inside each room’s settings.
Please go to: Room Settings → Facility
From there, you will be able to configure the minimum length of stay for the room.
Best regards.
hello! we’ve a problem just in the middle of worls wide congress. We close dates but people can book rooms anyway. Do you know why it happends? because now we have to cancell and return the money to the customers. thank you
Hello,
Thank you for contacting us.
Please open a ticket in our support system here: https://uxper.ticksy.com/. Our developers will check and support you better.
Regards
Hi,
Thank you for your message.
If guests are still able to book rooms after you close the dates, it’s usually because the dates were not blocked at the room level.
To completely prevent bookings during a specific period, please go to:
Reservation → Blockeds
Then create a new block and make sure to:
Select all rooms
Set the exact date range
Save the block
When rooms are blocked in Reservation → Blockeds, the system will fully prevent any bookings within that selected time range.
Please check that the block was applied to all rooms and that the date range is correct. After that, no new bookings should be possible for those dates.
Best regards.
In the reservations menu; I access the Blockeds tab. When I try to block a room for a specific period for exemple for maintenance purposes, and after filling all the necessary fields.. a clic on Add New doesn’t do anything. The room isn’t blocked and the table below the fields stays empty. For me this section isn’t working.
Hello,
Thank you for your feedback.
Please open a ticket in our support system here: https://uxper.ticksy.com/. Our developers will check and support you better.
Regards
Never mind.
Hi,
How do i update the theme ?
When i download it, i always have the same version : 1.1.0
Regards
Hello,
Please follow the update instructions in our documentation here: https://uxper.gitbook.io/nuss/update-themeAlso, don’t forget to update the Uxper Booking plugin after updating the theme to ensure full compatibility.
If the downloaded package still shows version 1.1.0, please make sure you are downloading the latest version from your Envato account (Downloads → Nuss → Download → Installable WordPress file only).
Best regards,
Hi,
Thanks for the reply.
i did follow the instructions about downloading the package : Downloads → Nuss → Download → Installable WordPress file only
I always get the 1.1.0 version.
Hello,
Please update the theme by following the instructions in the documentation link we shared in the previous reply: https://uxper.gitbook.io/nuss/update-themeThe update process should be done using that guide. If you follow the steps correctly, the theme will be updated accordingly.
Best regards,
Hi, I am using Nuss on a wordpress network install.
When i try to update the theme on one website of the network, i have the following message : No update file in the directory.
And on the network (/wp-admin/network/themes.php) i cannot update the theme. There is nothing (no links) to update the theme.
Hi,
Because you are using WordPress Multisite, the theme cannot be updated from Network Admin.
Please log in to one of your sub-sites and update the Nuss theme, then follow this update guide: https://uxper.gitbook.io/nuss/update-themeUpdating from a site-level dashboard will apply the change correctly across the network.
Best regards,
In the room information, how can config to show full text is default (There’s no need to click “Show more” anymore.)
Hello,
You can disable this feature in Customizer → Room → Single Room → Toggle Content.
Regards,
Hi, How do I cancel the license on the website to use it on another website? Thanks.
Hello,
To use the license on another website, please deactivate the license on the current site first.
You can do this by going to WordPress Admin → Nuss → License, then click Deactivate License.
After that, you can activate the same license on your new website.
If you no longer have access to the old site, please provide us with the purchase code and the old site URL, and we’ll help you reset the license.
Best regards,
HI, I NO LONGER MANAGE THE CURRENT WEBSITE!
Hello,
No problem. Please send us your purchase code and the old website URL where the license was previously activated.
Once we receive this information, we will help you reset the license so you can activate it on your new website.
Best regards,
OK, but where do I send everything? Here? In this chat? Thanks.
Hello,
Please send the information to ductrung@uxper.co. We will review it and notify you of the result via email as soon as possible.
Best regards,
OK, I’M SENDING EVERYTHING NOW. THANKS!
Hi. I sent an email but haven’t received a response! Can I know if the license has been deactivated on the old website? Thanks.
Hello,
We’ve already replied to you via email on Fri, Jan 16 at 2:18 PM.
The license has been successfully reset, so you can now activate it on your new website without any issues.
Please check your inbox (and spam folder just in case). If you still have trouble activating the license, feel free to let us know.
Best regards,
OK thank you!
After Updating to 1.3.8 i have issues with saving theme options like currency and others
Hello, thank you for your feedback. Please open a ticket in our support system here: https://uxper.ticksy.com/ Our developers will check and support you better.
my support is expired i tried to do that, just help me fix!
also if you have a direction to make changes directly in the database then guide me! this is urgent!
Hello,
We understand this is urgent. Since your support period has expired, please send your website details directly to this email for checking:
khoatrinh.010797@gmail.comInclude:
Website URL WP admin access Brief issue description (theme options not saving)
We will review and advise. Please do not edit the database manually until we confirm the cause.
Best regards,
My client has three different hotels with this theme. Is it possible to manage three different establishments, each with its own rooms, or is it only valid for one hotel with its rooms?
Hello,
Yes, it is possible. You can either set up three separate websites using the Nuss theme, or use WordPress Multisite to manage multiple hotels, with each site representing one hotel and its own rooms.
Regards,
Hello,
Thanks for last answer, On room edition is possible setup room availability on period like that made for seasonal prices ?
Hello,
Thank you for your question.
In the Room Edition, room pricing is set for the entire period, and you can then add specific date ranges to block bookings when the room is not available. This approach works alongside seasonal pricing settings.
Best regards,
Hello, Is it possible to use multiple currencies?
Hello,
Yes, the Nuss theme already has multi-currency support integrated. You can enable and use multiple currencies directly within the theme, without requiring additional setup for basic currency switching.
Best regards,
Thanks
Hello, I have pre-sale question is possible to link Brevo to the current booking management to send mail on start of the booking and another at the end (Yes I know the config of Brevo I already do that for woocommerce).
Hello,
Yes, it is possible to link Brevo with the booking management system to send emails at the start and end of a booking.
Best regards,
Thanks
Hi, after I update theme and plugin. The website seem broken and became white screen when to edit website.
Please advice. Thanks.
Hello, thank you for contacting us. Please open a ticket in our support system here: https://uxper.ticksy.com/ Our developers will check and support you better.
Thank you. Kevin
Hello,
How do I add 2 or 3 related items? It works in your demo, but there’s only one related item in mine, and in the settings I can only show/hide related items; I can’t choose the number. Am I missing something?
Thanks
related post sorry, bug of traduction
Hello,
Please open a support ticket at https://uxper.ticksy.com and provide your site URL and admin access. Our team will check the related items settings directly on your site and assist you.
Thank you!
Why are you redirecting me to your technical support for such a simple question?
Do you have the option to link three items together, yes or no?
You’re not giving a good impression by not answering such a simple question that many people have, and you’re overloading your technical support team. It’s ridiculous.
Hello,
Yes, the theme fully supports displaying 2 or 3 (or more) related items. They are generated automatically based on categories/tags, not manually linked.
If only one item is showing on your site, it’s usually due to the way content is categorized or customized, which is why we suggested support access.
Thank you for your understanding.
Hey i see there are a lot of questions whether you can sync with booking/airbnb and the answer is yes, but is this free?
Hi, Yes. It’s free in the theme. Thank you.
Hello there.
I am trying to figure out how to make some adjustments on my website.
First how can I edit the header on my website? How do I do that?
Secondly how can I make room amenities to be visible on each room?
Last but not least how do I edit privacy policy page?
thanks
Hi there, thank you for reaching out!
We’ve already replied to your support ticket with detailed instructions for all three questions — how to edit the header, display room amenities, and update the Privacy Policy page.
Please check your support ticket for the full step-by-step guide. If you need anything else or something is still unclear, just let us know in the ticket and we’ll be happy to help!
Thank you!
Hey, I wanted to ask if there’s a way to add a Location filter in the booking form. My client has properties in multiple areas, so filtering by location is important for us. If this feature isn’t available yet, could you please suggest an alternative way to achieve this?
Thanks!
Hello,
The booking form currently doesn’t include a built-in Location filter. To review your setup and suggest the best solution or workaround, please open a support ticket. Our team will check the details of your site and provide a suitable option for your case.
https://uxper.ticksy.com/Looking forward to assisting you!
