535 comments found.
Hi, I have ready purchased and using this theme for the past 3 years, and it has been great. I want to switch to a different demo. howdoigoaboutit
hello
Hi,
Sorry for the delayed response.
Yes, you can switch to a different demo. Please open a support ticket or email us with the details, including which demo you would like to switch to. Our support team will then provide you with the exact instructions.
You can submit a ticket here: https://themewinter.ticksy.com
Or email us at: team.themewinter@gmail.com
Best regards
I am also having issues with the same situation and Bitdefender. No malicious behavior in the code and a fresh downloaded copy of the theme the js file was moved to quarantine.
Bitdefender is flagging a JavaScript file as JS:Trojan.Cryxos on a public website and in the downloaded copy.
Hi,
We understand your concern and have marked this as high priority. Our team is working on it and will provide a solution as soon as possible.
We appreciate your patience.
Best regards
Hi,
We’ve checked the reported files using Bitdefender on both development and production environments and found no malicious behavior. This appears to be a false positive.
We’ve also submitted the theme to Bitdefender for review. If they report any real issues, we’ll fix them immediately.
If you face any other issues, please open a support ticket or contact us via email.
Best regards
Hi,
We’ve checked the reported files using Bitdefender on both development and production environments and found no malicious behavior. This appears to be a false positive.
We’ve also submitted the theme to Bitdefender for review. If they report any real issues, we’ll fix them immediately.
If you face any other issues, please open a support ticket or contact us via email.
Best regards
Hello,
Bitdefender is flagging a JavaScript file as JS:Trojan.Cryxos on a public website. The same alert appears on the official demo of the licensed theme provided by the theme author.
Theme: Exhibz (licensed) File: /wp-content/themes/exhibz/assets/js/script.js
We have reviewed the code and found no malicious behavior. Could you please verify and confirm if this is a false positive?
Thank you.
Hi,
We understand your concern and have marked this as high priority. Our team is working on it and will provide a solution as soon as possible.
Thank you for your patience.
Best regards
Hi,
We’ve checked the reported files using Bitdefender on both development and production environments and found no malicious behavior. This appears to be a false positive.
We’ve also submitted the theme to Bitdefender for review. If they report any real issues, we’ll fix them immediately.
If you face any other issues, please open a support ticket or contact us via email.
Best regards
I’ve purchased your theme and started developing a live website with it. Since the theme is still in its early stage, there are limited inbuilt customization options, and when I raise support tickets, the response time is quite slow. As the website is already live, timely support is very important for us. I truly appreciate the help provided so far and kindly request faster assistance going forward.
Thank you.
Hi,
Our support team has already responded to your ticket. Please check it and reply with the necessary details.
Best regards,
Hi, I’m interested in purchasing this theme — it looks beautiful and very suitable for my project. Before I proceed, could you please confirm:
Is this theme fully compatible with the WP Event Manager plugin (including event listing, single event page layout, organizer submission, and frontend forms)?
Will there be any conflict or styling issues when using WP Event Manager within this theme?
I’m also planning to integrate WCFM (WooCommerce Frontend Manager) for a multi-vendor organizer dashboard.
Is this theme compatible with WCFM as well?
Any known issues when using WCFM + WP Event Manager + WooCommerce together on this theme?
Looking forward to your reply so I can proceed with purchase. Thank you!
Hi,
Thank you for your queries.
The Exhibz theme is fully compatible only with the Eventin plugin. For multi-vendor features, you will need to use the Dokan plugin, other vendor plugins are not supported.
Also, please note that Exhibz includes the free version of Eventin, but for multi-vendor feature you will need to purchase Eventin Pro separately, as those features come only with the Pro version.
The theme is also fully compatible with WooCommerce.
If you have any other questions, feel free to ask.
Best regards
Hello team, can this theme is used for personal events space where these are not public facing events and customers select from array of events and book for personal/home/family purpose types. All the public facing events elements in which can should be disabled. Pls let me know. thanks,parag
Hi Parag,
At the moment, there is no dedicated option to make an event completely private. However, you can make login required before purchasing an event. This way, only your specific or registered users will be able to log in and book the event, and others won’t have access.
Best regards
I am having problems installing the demo content. I’m trying to instal multi-event content and nothing is happening, it keeps ruining the site. Can you help me or tell me what I am doing wrong?
This is fixed. Took them no time at all
Hi,
Happy to hear everything is working now. If you need any further assistance, feel free to reach out anytime.
Best Regards
Hi could you please confirm these functionalities as included in this price without the need to purchase additional plugins:
- creating custom events - selling tickets for those events via woocommerce payment - visual seatmaps for visitors to select their seat with different pricing options
Thanks in advance
Hi,
Yes, with Eventin, you can create multiple custom events and sell tickets via WooCommerce. If you want to customize your event template, you’ll need to use the Eventin Pro plugin. However, for the visual seatmaps feature, you need to purchase the Timetics Pro plugin. You can check the details here: https://support.themewinter.com/docs/plugins/plugin-docs/visual-seat-map/visual-seat-plan.
Best regards
Is it possible to use custom header and footer tmeplates with elementor pro in this theme?
Hi dphoenix,
Yes, it’s possible. However, we don’t provide Elementor Pro with this theme, you’ll need to purchase Elementor Pro separately.
Best Regard
I had a couple of questions regarding your WordPress theme:
Is it possible to select and use pages from different demo websites (for example, using the homepage of one demo and the About Us page of another) to create a single website? I would like to combine the best sections from multiple demos into one site.
I am working on a university event website where multiple events will take place. In the ticketing system, can I create categories? For example, if there is a table tennis event, can I have two separate ticket options under the same event (one for individual players and another for duo/team registrations)?
Your guidance on this would be really helpful. Thank you in advance for your support.
Hi,
1) Yes, it is possible. You just need to push and manage the setup, and if needed, open a support ticket. We will provide you with a detailed guide.
2)Eventin supports ticket variations, so you can add multiple ticket types for an event.
Best regards
Hello Sir, I wanted this theme and I know you will provide after-support as well. But I noticed the price has been frequently increased, it was earlier $39. If you can offer it at the same amount, we are good to go.
Hi Ronak,
Thank you so much for your interest in our theme! I’m really sorry, but at the moment we don’t have any active offers or discounts available, so it’s not possible to provide it at the earlier price.
We truly appreciate your understanding.
Best Regards
Hello, I contacted you two days ago regarding an issue I’m having. I can’t activate the license for my template within the admin panel. My ticket number is #4497955. I would appreciate your help in resolving this problem.
When I enter the code, it tells me that it’s activated, but when I try to import the template or view the theme options, it keeps asking me to activate it again, and it’s an endless loop that I can’t seem to fix.
Could you please download the latest version from ThemeForest? We’ve just released an update that fixes the license issues.
Im trying to rebuild my website and transfer the theme. However your support page doesn’t allow me to ask for you to reset my activation code. Can you please reset it.
Please email us: team.themewinter@gmail.com with your specific use case, and we’ll provide you with the exact solution on how to implement it.
Best regards
We want to express that something appears more appealing or intriguing to buy. Do all demos support the eventin plugin?
Hi,
Yes, you can use Eventin with all demos. But if you want ready-made Eventin demos, we recommend these two: https://demo-themewinter.com/exhibz/multi-event, https://demo-themewinter.com/exhibz/creative-conferenceRegards
My client is interested in this https://demo-themewinter.com/exhibz/. So, as you’re saying, I can implement it into this theme too
Hi,
Yes, you can use it. Please email us: team.themewinter@gmail.com with your specific use case, and we’ll provide you with the exact solution on how to implement it.
Best regards
Hi, great theme you have but on the slider for the classic 2020 theme, there is a YouTube video playing in the slider. How do I change the video
Hi,
Thank you very much for reaching out to us. To change the video link, please open the page with Elementor, click on the Slider section, and go to the Style tab. There you will find the option to edit the link.
Screenshot: https://prnt.sc/kQt7U2LhESe4
Best Regards
I tried exactly as you instructed but the video was rather playing at the background of the section.
Screenshot:https://prnt.sc/GHGPjW2tqfo4
Hi,
If you still have an issue, please open a support ticket at https://themewinter.ticksy.com or email us at team.themewinter@gmail.com Our support team will guide you through the changes.
Best regards
hey, I’m trying to submit a ticket for an urgent issue. I purchased additional 6 months of support, but after multiple attempts to submit a ticket still get this message: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” What do I do?
Hi,
Sorry for the delay. I have checked that you’ve already opened a support ticket. Our team reviewed the issue, and it was related to your license. The problem has been fixed, and everything should be working fine now.
Please check and reply to the support ticket if you have any further questions.
Regards
Please write to you from your Envato profile requesting a copy of the latest version of the Joomla template. It was recently unreleased, and I’d like to ask if you have plans to update to that version, or are you definitely not? I’d appreciate it if you could help me with a copy of the latest available version. I sent a message from your profile.
hi, any answer?
Hi,
Thank you for your message. The Joomla template has been removed from Envato, and we will no longer be providing updates for it. We hope you understand.
Regards
OK I understand you can’t provide updates, but you’re allowed to send the latest version published on Codecanyon. Other authors who have unpublished articles have emailed me the latest published version. I hope you can support me with this, please. I have a website with your template, but I haven’t updated it for a couple of years, hoping the template would be available.
I also purchased this wallpaper template, but with a different profile. Did I still write to you from your profile contacts using both accounts
Hello Alextender,
We had stopped developing this template a while ago, and it was later removed. Unfortunately, that’s why we can no longer provide it to you.
We truly hope you can understand the situation, and we sincerely apologize for the inconvenience caused.
Best regards
How do I edit the font size of the header text?
Hi,
It depends on which header you are using:
If you are using the default theme header, you’ll need to change the font size using custom CSS.
If you are using an Elementor or ElementsKit header, you can adjust the font size directly from the Elementor editor.
For further details, please feel free to open a ticket here: themewinter.ticksy.com or email us at team.themewinter@gmail.com. Our support team will be happy to assist you.
Best regards
Hello,
We are using your excellent Exhibz theme and would like to ask for your guidance on a specific customization for the mobile header.
Our goal is to implement a “smart sticky header” functionality, but only for the mobile view. The desired behavior is as follows:
At the top of the page: The header should be transparent.
When scrolling down: The header should disappear completely (hide).
When scrolling up slightly: The header should reappear with a solid, dark background.
We have attempted to implement this ourselves by modifying the master.css and a custom script.js file, but we have been unsuccessful. We suspect that our code might be conflicting with the theme’s built-in scripts or that we are not targeting the correct elements.
Our question is: Is this functionality possible to achieve on mobile with the Exhibz theme? Could you please provide some guidance, a code snippet, or point us to the correct theme files that control the header’s behavior? We want to ensure we are not fighting against a built-in feature we may have overlooked.
Thank you for your time and for creating such a great theme. We look forward to your response.
Hello,
Thank you for choosing the Exhibz theme. At the moment, the “smart sticky header” functionality is not included as a built-in feature of the theme, as it requires custom development. Since this falls outside the scope of our standard support policy, we kindly recommend submitting a support ticket on our theme support center. Our team will check it further.
Best Regards
I’m considering your Exhibz – Conference & Event WordPress Theme for a website I’m building for a theater venue, and I’m particularly interested in using it together with the EventPrime plugin.
EventPrime offers a Live Seating extension, which is essential for the ticketing and seat selection functionality required on this site.
Could you please confirm whether Exhibz is fully compatible with EventPrime? I want to ensure the integration will be smooth before proceeding with the purchase.
Thank you in advance for your help.
Hi Apollosk,
Thank you so much for reaching out and showing interest in the Exhibz – Conference & Event WordPress Theme!
While Exhibz is a versatile theme and technically supports any standard WordPress plugin — it’s actually most compatible with our own plugin, Eventin.
Exhibz and Eventin are designed to work hand-in-hand, offering seamless integration and ready-made Elementor widgets that perfectly match the theme’s design.
Many demo sections within Exhibz are built specifically to function smoothly with Eventin.
For advanced features like theater-style seat mapping, we recommend using WP Timetics PRO along with Eventin PRO. This combination allows you to create dynamic seat charts, including multi-tiered seating layouts — ideal for a theater venue like yours.
Since Exhibz, Eventin, and WP Timetics are all our own products, we can confidently say this is the most optimized setup for your needs — both in terms of compatibility and ongoing support. That said, you’re free to use any plugin with Exhibz — it’s a flexible WordPress theme.
But we’ve shared what we believe would give you the best experience and results. If you have any more questions or need assistance, feel free to reach out. We’re always here and happy to help!
Warm regards,
Why is the menu on mobile devices appearing as a solid color, without showing the three lines (hamburger icon) like a responsive menu should?
Hi,
Thank you very much for reaching out to us.
It seems that the ElementsKit icon library might be overriding the theme’s default icon library. To resolve this issue, please try the following steps:
Disable the ElementsKit icon library from Theme Options > Optimize Settings. Screenshot: https://prnt.sc/bHKfI-v3B3oL
If that doesn’t work, try disabling the icon library from ElementsKit > Modules. Screenshot: https://prnt.sc/64xJtmzO8Qy1
Let us know if the issue persists.
Best regards
Thank you very much it worked
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