491 comments found.
Hello, I have purchased the theme and successfully installed it along with all the necessary plugins. However, I am struggling to import and set up the page patterns and layouts, particularly the files labeled “XML Export,” on the file that I purchsed
I am also using WordPress.com and Hostinger as my hosting provider. Could someone please advise me on the correct way to import these files and make the demo pages and layouts fully functional on my website?
Thank you for your support.
Best regards, Mutasim
Hello,
Thank you for choosing our theme!
For demo import please follow instructions from this article. You can also try importing via XML import.In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello,
Thank you for your quick response.
Yes, I managed to add the pages to my website using Slider Revolution. Everything is working well so far, I just need some time to learn how to edit the remaining elements and fine tune the content.
Thank you again for your support.
You’re welcome, glad that we could help!
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Will evaluate after setup. Thanks
You’re welcome.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hi. Interested in purchasing a few copies of this theme. Can you please confirm what version of PHP this theme runs? We do not want to be running 7.5 as this is out dated.Need to be running at least 8.0 or newer. Cant see what your tehme uses?
Hello,
Thank you for taking interest! The theme is tested up to PHP 8.3.
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Hi,
I hope you are doing well.
I am currently customizing the booking workflow in the Mikado Tours plugin and I would like to synchronize the “Start Date” values from the Tour Booking → Tour Date and Days section with another custom field.
To do this correctly, I need to know which post meta key(s) the plugin uses to store the booking periods. Specifically, I would need the meta key that contains the following data:
Start Date
End Date
Selected weekdays
Departure times
Ticket limit / price change (if stored in the same structure)
Could you please confirm the exact meta key name where these booking period values are saved, and if possible, also the format/structure (array, serialized array, etc.) in which the data is stored?
This will help ensure compatibility and avoid accessing the wrong metadata.
Thank you in advance for your assistance!
Also when a customer gives his phone number, it doesnt show up anywhere.
Hello,
The booking functions and parameters are located in wp-content\plugins\mikado-tours
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
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Hello,
I read that your product currently supports PayPal only. We would like to use Stripe. Is Stripe available through a paid add-on ? If so, could you share details on compatibility.
Is there another way to do it ?
thak you in advance
Hello,
Unfortunately no, Stripe is not available through a paid add-on. Implementing Stripe as payment gateway would require additional customization, but this falls out of our support scope.
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I’ve just updated the theme. Everything works fine except that now the navigation arrows in carousels have a gray background, as if they weren’t on a transparent background. How can I change the appearance of the navigation arrows?
Hello,
It could be that some 3rd party plugins is adding css to the arrows. Please deactivate all your third party plugins except bundled plugins (Mikado CPT, Mikado Membership, Mikado Tours, WPBakery, Slider Revolution…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
If this is some plugin you need to use, then our support agents can assist you to add some css to override css added by plugin. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Sorry, it didn’t help. Apart from that, everything looked good before the update. Is there any way to change the appearance of the arrows? Swap them out for a different look?
Hi,
The content you created and stylization you made will be stored in the database and this is not affected when theme is updated.
When updating theme and plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme and plugins you should navigate to Mikado Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Sorry, but I can’t submit a ticket since I bought this theme long time ago and technical support has expired. So there is no way to custimize or change this arrows?
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I have now discovered even bigger problem. After update to 2my tour item pages are not visiblle. When I click on them I got only the 404 / page not found. I guess these two problems are related. My update was from 1.3 to 2.1.2
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Thank you for quick response. I already had “Post Name”, so this is not the issue. I can edit tour items, they all are on my server but I can’t display them. Everything else on the website works.
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Hello! Is it safe to disable the Mikado Membership plugin when using the Roam theme? We are not using the Social login and keeping the Membership plugin enabled seems to be loading unnecessary scripts and styles, so we are considering disabling it (but there is a notice saying the plugin is required by the theme, so we just wanted to make sure). Thanks,
Hello,
The Mikado Membership plugin is required for booking. It is necessary for users to login in order to book a tour (please see screenshot).
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Hello! It seems that Mikado CPT plugin has a cross-site scripting vulnerability. Is there a plan to update it? I am using the latest version of the theme.
Hello,
We assume you’re referring to the notice by Wordfence, however, this notice is not for the Büro theme and it is not for the Mikado Core plugin included with the theme. The notice is for Roam theme and its Mikado Core plugin. Note that Mikado Core plugin included with Roam Theme is not same as Mikado Core plugin included with Büro theme so you can ignore this notice.We are sorry if there’s been any misunderstanding because “Mikado Core” is name used for core plugins inside our several different themes. It seems that Wordfence is displaying the notice wherever there is Software Slug called “mikado-core” regardless of the theme. So instead of this notice displaying only for Roam Theme, it is mistakenly shown for all theme that have “mikado-core” Software Slug.
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Right. So I sent you this message on the Roam theme. Is there an update for that plugin?
Apologies. Yes, it is listed in the change log. The latest version of the Mikado CPT is 1.6.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. The update for Mikado CPT will also be available there.
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Hi, I changed my email address on Envato, so I can’t log in to deregister my theme. Could you help me recover my account or deregister it?
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
The Envato account and the one at our Help Center are not connected. For our Help Center a separate account it created when you register.
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How can i recovery my old account? I have a staging site, the purchase code its going to work in the live site o i have to deregistered again?
Could you please let us know which account? Do you have an account at our Help Center? If you are however having issues to access your Envato Market account then please contact Envato Market support.
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. When you’re done with development on your staging site you can deregister purchase code in Roam Dashboard (please see screenshot) and then use it to register the theme on a live domain.
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Hello,
does this theme support RTL?
Hello,
Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.
If you have any additional questions please let us know.
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A quick question. When editing Destination pages and when I wanna insert different images , in your theme images are marked with numbers such as 1448, 1449…but when I find these images in Media FIles I cannot explain to myself where did you come up with these numbers. So, I just wanna use images that I uploaded, but need that 4 digit number associated with images so I can make quick changes to the article/text
Hello,
Have you enabled WPBakery page editor for destinations posts? By default, the WP Bakery Plugin is available for page editing only. However, you can use it to edit other post types (such as blog posts or portfolios) as well. To do so, navigate to WP Bakery Page Builder > Role Manager > Post Types, select Custom from the dropdown and mark all the checkboxes available there. Once you do this you can add images to the gallery using the WPBakery interface.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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I have just intalled this theme and absolute mess, I keep getting this error:
Error duplicating post: Unexpected token ’<’, ”<!DOCTYPE ”... is not valid JSON
This only happens when I go to permalinks and change it to Post namem I don’t want the plain permalink, any advice? I followed this tutorial https://www.hostinger.com/tutorials/how-to-fix-updating-failed-the-response-is-not-a-valid-json-response?utm_campaign=Generic-Tutorials-DSA|NT:Se|LO:PT-EN&utm_medium=ppc&gad_source=1&gclid=Cj0KCQjwna6_BhCbARIsALId2Z3ibZKIYNN_q9Wb3B2dQBWPU12Z1NNApQuGkOZqriMzMcg-cdz6XeoaAhy8EALw_wcB#What_causes_the_invalid_JSON_response_error but nothing…
Hello,
Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you. In the ticket, also please include url of your site and let our support agents know which PHP version you’re using.
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I am really interested with your theme and planning to make a purchase. However, I have a few questions:
1. “Any future update made available by the author is included with every purchase.” Could you please explain what this means? 2. Can we update the color to match with our brand identity? 3. Does it integrated with payment gateway for example like PayPal others? If yes, do I need further setting to activate? 4. Does it support multilingual?
Hello,
Thank you for taking an interest in our theme.
1. We release periodic updates of the theme. Thos include the bug fixes, security patches, and general improvements of our themes. When an update is released, you will be notified in order to update the theme.
2. Yes, there are options within the theme for setting up colors.
3. The theme uses PayPal for online payments of tours. If you decide to use PayPal, you need to add the Account ID of your PayPal account.
4. The theme can be used for multiple languages. You can read more about that in this article.
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Thank you for your quick response. Just one more question: Can I replace the PayPal with other third party online payment gateway? (For example like Xendit)
Unfortunately, adding new payment gateways cannot be done through theme options. Implementing this would require additional customization and modification of theme files, but this falls out of our support scope.
Alternatively, you can disable online payment through PayPal, and arrange with users directly a different payment method.
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Why when I search for a trip by month the travel search bar doesn’t work? thanks
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
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Would this theme be compatible with the likes of a Directorist plugin?
Hello,
Regarding 3rd party plugins, note that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. We can only guarantee compatibility with the plugins that come bundled with our theme.
Thank you for understanding.
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Hi, is it possible to change the titles of the Mikado Team Member Info sections? I am referring to email, phone, lives in
Hello,
Please check the “Team” section of documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello! I really like the theme and I do have a lisence but it’s in a different profile. I was wondering if there’s a way to add an extra filter for my tours. Right now I use some generic filters such as ‘Europe”, “North America”, etc, but I would also like to have a specific filter, let’s say in the “Europe” category that will list all the european countries. Is it possible? Thank you in advance!
Hello,
As we are not sure what your current setup is, we need to ask you to please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
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After more thorough checking I find that the theme update has some bugs that prevent installation. Wordpress stops working both when I run the updated theme or when I activate the mikado-core or micado-tours plugins.
Hi,
Please follow the update instructions from the tutorial linked in previous comment. Once you update the theme, you should navigate to Appearance > Install Plugins and update Mikado CPT plugin first, then Mikado Tours and Mikado Membership.
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The way I updated the theme via FTP is 100% consistent with the instructions you described. After the update, the entire WordPress crashes, there is no way to even log in to the site and everything has to be restored from a backup. I only got this message:
“There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”
The theme files are simply corrupted and cannot be installed. Please fix this.
We have tested FTP update on our installation and we couldn’t reproduce this behavior. Both theme and plugins are updated without errors.
You can restore your backup and try to update via Envato Market plugin method.
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Today I received an email saying that an update to the ROAM theme is available for download. Unfortunately, there is no automatic update option, only via FTP, I think. After copying the theme files to the server, the site stopped working, there is no way to even log in to the WordPress panel. I restored the site from a backup, but I still don’t know how to install the theme update.
Hello,
Thank you for contacting us.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Is there any update going to be for the theme to latest wp and php versions… going to be almost a year now since the last update…
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0. Bundled plugins do get updated with the theme, however, in case you need the immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
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