Hi,

Thank you for the detailed report!

This issue has been introduced by a recent update to Kirki, and your temporary fix is a reasonable workaround, but it’s not the long-term solution.

The recommended fix is to downgrade Kirki to version 5.2.2, which is the last stable version known to work correctly with the theme. You can download it here:

Hi,

Thank you for the quick reply. I confirm that downgrading to Kirki 5.2.2 fixed the issue.

You’re welcome – glad to hear it’s all sorted! Let us know if there’s anything else we can help with.

Hello,

The Corner Notify alert uses the class `.notifyjs-konte-success`. Following is the default CSS of the theme, you can modify it:

.notifyjs-konte-base {
    font-size: 16px;
    position: relative;
    padding: 15px 20px 15px 60px;
    margin-bottom: 10px;
    box-shadow: 0 4px 10px 0 rgba(3, 3, 3, 0.1);
}

.notifyjs-konte-success {
    color: #fff;
    background-color: $color__success;
}

Thank you

Hi there,

Thank you so much for your feedback!

To help us look into this issue, could you share your website URL? That way we can inspect it directly and get a clearer picture of what’s happening.

Hi! Sure — here’s the website URL: https://shorturl.ad/sxLje

And here’s a screenshot showing the issue: https://imgur.com/a/kHQxmiH

This is just one example, but the same spacing problem (margin/padding conflicts) appears across multiple sections on tablet and mobile.

Let me know if you need more examples. Thanks!

Hi,

Thanks for sharing with us! After checking your site, I found the root cause — each section has custom padding values set (e.g., `4%` left and right), but these aren’t adjusted for tablet and mobile screen sizes, which is causing the inconsistent spacing you’re seeing.

Here’s a screenshot showing what I mean:

Also, just to note — the Instagram Feed section you mentioned is from the Instagram Feed plugin, not the theme itself, so the same fix applies there too.

To resolve this across all affected sections, you’ll need to edit each section/container in your page builder and set separate padding values for tablet and mobile.

Hi,

Unfortunately, there’s no official theme option to disable the overlapping behavior in Product Layout v5 at the moment.

If your header is not sticky, you can try this CSS workaround:

.product-v5 #masthead { position: static; }

This will reset the header positioning so the product image no longer extends behind it.

Hello,

For older theme versions, please open a support ticket at our support site and our team will provide you with the Konte 2.3.20 file directly.

Thank you!

Hello,

Thanks for reaching out! We’ve tested the theme with the latest Kirki update on our end and everything works fine, so this looks like it might be a conflict with another plugin on your site.

Please try deleting the Kirki plugin completely and reinstalling the latest version fresh – this often resolves the issue.

If the problem persists, please open a new support ticket and share your admin login credentials. Our developer will log in and test it directly to find the root cause.

Hello,

This usually happens when Elementor isn’t activated before running the demo import. The importer needs Elementor to be active to properly set up all the page layouts and widgets.

Here’s what to do:

1. Go to Plugins and make sure Elementor is activated (and any other recommended plugins for your demo)

2. Run the demo import again from scratch

You can find the complete list of required plugins and detailed import instructions here: https://docs.uix.store/konte/#/installation/import-demo

If you’re still seeing incomplete pages after this, please open a ticket on our support site and share admin login details. Our team will take a look and get everything sorted for you.

Hi,

Thanks for testing that. We appreciate you taking the time to troubleshoot.

We’ll look into what’s causing the critical error on empty search results and work on a fix. Since this is a functionality issue with the theme itself, we’ll handle it regardless of support status.

We’ll update you once we have more information or a solution ready.

Thanks for your patience!

Hi,

There wasn’t a fix included in the update of February 9. Any idea when there will be?

Thanks.

Hello,

We did include a fix for this search error in the recent update. The issue should now be resolved.

If you’re still seeing the critical error after updating, it’s likely caused by custom code on your site.

If you are using a child theme, please witch to the parent Konte theme in Appearance > Themes and test the search again.

If you’re using a code snippets plugin or have added custom code to functions.php, please disable those temporarily.

Test the search for non-existent products after each step. This will help identify if custom code is interfering with the fix.

If the error persists even with everything disabled, please open a new support ticket with details about what you’re seeing, and our developer will investigate further.

Thank you

Hi there,

Thank you for your feedback! This issue was fixed in version 2.4.8 of the Konte theme. Please check if your theme is updated to the latest version.

If you’re on an older version, please update to 2.4.8 and the product page issue should be resolved.

You can view the full changelog here: https://docs.uix.store/konte/#/update/changelog

Hi there,

This is happening because of the theme’s AJAX add-to-cart feature on single product pages. YITH Product Add-Ons requires the standard WooCommerce form submission to properly send the add-on data to the cart, but the AJAX feature intercepts this process.

To fix this, please disable the AJAX add-to-cart feature:

1. Go to Appearance > Customize > Shop > Product

2. Turn off the “AJAX Add to Cart” option

3. Save your changes

You can find more details here: https://docs.uix.store/konte/#/shop/product?id=ajax-add-to-cart

This should resolve the issue and allow YITH Product Add-Ons to work properly again.

Thank you

Thank you for replying, I kind of figured that turning off ajax add to cart on the theme allows Yith Prodcut Add Ons to work but this is an issue on the theme as it has only occured on the latest version of Yith Product Add Ons due to them enforcing stricter policy on following Wordpress/Woocommerce conventions which Konte is not for Ajax Add To Cart. Will the theme be updated to allow more seamless integration with and other plugins as the Ajax Add To Cart feautere is important for usability. Thank you

Thanks for the feedback. We’ll definitely look into improving the AJAX Add to Cart feature to work better with YITH Product Add-Ons and similar plugins.

We should mention though that since AJAX add-to-cart isn’t a standard WooCommerce feature for single product pages, we can’t guarantee full compatibility will be possible. It really depends on how the plugin handles its add-to-cart process on their end as well.

We appreciate you bringing this to our attention, and we’ll do our best to find a solution that works for both features.

Since Slider Revolution moved away from Envato Market, we’re working on the safest solution to include an updated version with the theme.

Previously, we purchased an Extended license that allowed us to bundle it without requiring separate activation, but the latest version we currently have is 6.7.4.

Given the security concern with 6.7.34, I’d recommend either temporarily deactivating Slider Revolution until we can include the patched version.

Regarding Kirki – yes, it’s required. We use it to add the theme’s settings to the WordPress Customizer.

Please open a support ticket so we can keep you updated on the Slider Revolution situation and provide any additional assistance you need.

Thank you

Thanks. Will do. One other thing. Do you have a patch for Kirki? It’s making my debug.log balloon to 100mb pretty fast. It’s a PHP error.

Yes, have the patch to address Kirki’s issues. Please open a ticket on our support site and sharing admin login details. Our developer can apply the patch directly to your site and resolve the debug.log issue.

Hi Sevim,

Thanks for reaching out. The accordion element should be working properly with the current version of Konte theme.

To help troubleshoot this issue, could you please share a link to your website where I can see the accordion that’s not functioning? This will allow us to check what might be causing the problem and provide you with a specific solution.

Hello,

Thanks for your feedback. We’ve tested Konte with the latest version of WooCommerce and couldn’t reproduce this double breadcrumb issue. It might be caused by a plugin conflict on your site.

Could you try deactivating your plugins one by one to identify which one is causing the problem? Start with any SEO plugins, caching plugins, or other plugins that might affect breadcrumbs or WooCommerce functionality. After deactivating each plugin, check your shop pages to see if the duplicate breadcrumbs disappear.

Thank you

It was from Yoast. Thank you so much!

Thank you for sharing! We will fix this conflict issue in the next update. For now, you can disable Yoast SEO’s breadcrumbs to remove the duplication.

Hello,

You can use this CSS to change the mobile menu header background:

.mobile-menu-panel .panel {
    background: #121212;
}

However, if you’re aiming for a complete dark color scheme for the mobile menu, keep in mind that you’ll need additional CSS for the inner elements like text colors, links, icons to ensure everything remains visible and properly styled against the dark background.

Hello,

We’re sorry to hear about this security incident. Based on the forensics from DigitalOcean, this was a web-layer compromise through WordPress itself.

The attack vector was through WordPress core’s web layer (likely xmlrpc.php or wp-admin vulnerabilities), possibly combined with compromised credentials or a vulnerable plugin. WordPress and all plugins are open-source software that can have security vulnerabilities. The Konte theme itself doesn’t create entry points for these types of attacks.

We thoroughly review all theme code before release, and ThemeForest’s review team conducts rigorous security testing on every theme.

Themes don’t typically create the vulnerabilities that allow initial site compromise – those usually come from WordPress core misconfigurations, outdated plugins, weak passwords, or hosting security gaps.

Here are some recommended security measures going forward:

You can use Cloudflare (free tier works well) to add a firewall layer that blocks malicious traffic before it reaches your server. Enable their WAF rules and bot protection.

Disable xmlrpc.php completely if you’re not using it—add this to your .htaccess file:

<Files xmlrpc.php>
order deny,allow
deny from all
</Files>

Install a security plugin like Wordfence that provides firewall protection, malware scanning, and login protection.

Keep WordPress core, all plugins, and the theme updated regularly.

Limit “login attempts” to prevent brute force attacks (Wordfence handles this well).

Remove any unnecessary files like adminer.php from production servers. Database management tools should only be used locally or on staging servers.

Consider moving wp-admin to a non-standard location and restricting access by IP if possible.

thanks for the reply, i’ve got things sorted now, ive seen you have updated woocommerce templates, is that the plugin or theme side? as i did have issues after woocommerce plugin updated in the background to their latest and it crashed the site, im really wanting to use the konte theme for part of my site but wordpress really isn’t filling me with confidence at the moment, is there any advice you can give to completely secure the site as its the landing site i want to wp for not the full platform, but needit to be reliable, i’ve locked down the plugins and auto updates of wp now as everytime theres an update something breaks, long term im wanting to implement the html version into codeigniter but im working on the rest of the site before that

Hello,

The recent update is on the theme side. We’ve mirrored the latest WooCommerce templates to ensure compatibility with the newest WooCommerce release.

You can safely update the theme. This update is specifically to prevent template-related issues when WooCommerce updates.

To secure and stabilize your WordPress installation, you can consider disabling automatic updates for plugins and WordPress core, which you’ve already done. This gives you control over when updates happen so you can test them first.

Set up a staging environment (most hosting providers offer this) where you can test updates before pushing to production. This way you’ll catch compatibility issues before they affect your live site.

Well, been trying to do this for over 2 hours now, i can’t figure it out and tbh the instructions for doing it aren’t that easy to understand, i don’t understand why it isn’t automatically made to look like the demo if i chose demo v7 home, instead ive got to do lots of steps to get it to work like your demo https://prnt.sc/tx3Q-jG2TF_W

ignore these messages… something must of gone wrong with original install, ive just done a fresh install and demos imported correctly now

Great to hear you got the fresh install working properly!

Just to clarify for future reference: the product filter on the homepage requires setting the Shop page as the homepage because WooCommerce’s filter functionality is specifically designed to work with the shop page. This is standard WooCommerce behavior.

If you ever want a homepage without the product filter, you can simply create a regular static page and use Konte’s Product Grid widget instead.

Thanks for sharing that you completed the installation successfully!

Hello,

Thank you for your feedback.

To properly resolve this alignment issue, please open a support ticket on our official support site at: https://uix.ticksy.com/

When you submit your ticket, please include your website URL and mention the specific alignment issues you’re experiencing. Our development team will review your site directly and provide the appropriate solution.

Thanks for the details. We’ll continue testing with various Android devices and network conditions to reproduce and resolve this Layout 6 compatibility issue. I’ll update you once we have more findings or a solution.

We couldn’t identify a consistent pattern for the issue. On layout 2, the gallery seems to work fine. However, on layout 6, some devices show an “Oh snap” error, while on others the gallery freezes and scrolling is no longer possible even after navigating to another page. When the gallery is stuck, the entire site becomes noticeably slower.

We were not able to test with older theme versions since we did not have access to them.

Thanks for the detailed update. This appears the issue is related to Layout 6’s gallery scripts.

The theme has a setting for mobile-specific gallery that might resolve this. Please go to Appearance > Customize > Mobile > Single Product and try changing the gallery layout setting.

Thank you

Hello,

Unfortunately, the Display Settings meta box is specifically developed for pages only.

There isn’t a built-in hook or filter available to enable these Display Settings for your custom post type. The theme’s architecture restricts this functionality to the standard ‘page’ post type.

Hello,

Thank you for your feedback! Our developers are testing this issue. We will fix it in the coming update.