399 comments found.
I have been contacting your support for the last 12 days regarding a simple variation display issue, but I still haven’t received any proper solution.
I clearly shared screenshots and explained that I do NOT want a dropdown — I want variations displayed in separate square boxes with Sale Price and Save Price.
Very disappointed with the response. Honestly, the service has been third class so far. Please provide a proper solution instead of ignoring the issue.
Hello,
We last replied you 3 days ago https://prnt.sc/TKxMhcsCV8vV
Your support time is expired. Please renew support time.
Thanks
Your last reply 3 days ago did not provide any solution to my issue. Simply replying is not the same as resolving the problem.
I have been clearly explaining the same requirement for 12 days with proper screenshots, but no proper guidance or working solution has been provided.
The issue is still unresolved, and now you are saying support has expired. My question is simple — why was the issue not solved within the active support period?
This is not acceptable. I expected a solution, not excuses.
Your last reply 3 days ago did not provide any solution to my issue. Simply replying is not the same as resolving the problem.
I have been clearly explaining the same requirement for 12 days with proper screenshots, but no proper guidance or working solution has been provided.
The issue is still unresolved, and now you are saying support has expired. My question is simple — why was the issue not solved within the active support period?
This is not acceptable. I expected a solution, not excuses.
Sorry last 2 days are holidays in our country for the National Election, and today is Saturday.
If it is a bug, we will fix that. So please wait.
Thanks
If the last 2 days were holidays due to National Election, I completely understand that.
But then why was I told earlier that my support time has expired instead of informing me about the holidays and asking me to wait?
For 12 days I have been continuously following up on the same issue. The problem is still unresolved. I am not asking for anything extra — just a proper solution to the variation display as per the screenshots I shared.
Please stop giving different reasons and provide a clear and final solution.
Hello,
I read the ticket history. You purchased the theme “2021-01-13” ie 4 years ago.
We already imported demo data, even though you are not eligible for support.
Now you want additional support.
Sorry, you are not eligible for support. Please update your support time. If theme bug, we will fix next update.
Here is the Envato support policy https://themeforest.net/page/item_support_policy
Thanks
Hi,
I saw your screenshot of how you want the variation display this is not our theme demo.
In our them we already have our Variation Swatches plugin pro version, but no variation swatches plugin can display like this way you need custom work that is not even under support.
Here is the plugin doc how to display variation https://www.radiustheme.com/docs/variation-swatches/docs/configurations/general-settings-woo-swatches/
Thanks
My checkout page is not working for many days. I have complained several times. several times open tickets. they send emails only but not ractified.
Hello,
I see your issue is resolved.
Thanks
It’s a joke. You can’t change license url. For this you’ve to write at their support and you’ve to wait days for an answer. Meanwhile you can’t go ahead with your site. What a mess.
Hello,
Sorry for the issue you face. Yes need to write support to change the url cause now we provide 14 hrs of live chat support. So if you come within our available time will get this support instantly.
We last replied to you 5 years ago; after that no new tickets from you.
Thanks
theme activation does not working… just “loading” for hours :\
Please release my license from the domain you have assign. We should have an easy way to remove domain lock to license. Sometimes we test before we publish.
Hi, where can I edit style of related product carousel in product page? I can do it in home or shop page (in Elementor) but can’t find where edit related products style in product page. Thanks.
Hello,
Releated products need to change from Custom CSS. Please create a ticket with access we will do https://www.radiustheme.com/ticket-support/
Thanks
Hello, How can I translate text ”View All” on product slider? Metro.pot doesnt have it.
Your mobile version has an issue in the image gallery of the product
Hello,
Can please create a ticket with screenshot? We will fix it. https://www.radiustheme.com/ticket-support/
Thanks
Please release my license from the domain you have assign. We should have an easy way to remove domain lock to license. Sometimes we test before we publish.
No way to stage.
Ticket 79879
Hello,
I replied to you in the ticket please check ticket reply.
Thanks
Please keep in mind, you can activate one license in one domain, if you face any problem in activation, please contact our
YES, I FACE A PROBLEM. I CAN’T USE THE THEME I PAID FOR!!!!!!!
Hello,
I see your license is already active in one domain and a sub domain https://prnt.sc/TFGgh5ZkwhYK
As per Envato license policy you can use a license in a one domain.
Thanks
That’s not right. On my other theme, Woodmart, I can activate 2 licenses
Please check Envato license policy https://themeforest.net/licenses/standard
What kind of nonsense is this:
Your access to this site has been temporarily limited by the site owner
Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)
If you think you have been blocked in error, contact the owner of this site for assistance.
I WANT TO CHANGE MY URL FOR ACTIVATING THEME! NOT POSSIBLE! SUCKS.
Hello,
I see your license is already active in one domain and a sub domain https://prnt.sc/TFGgh5ZkwhYK
As per Envato license policy you can use a license in a one domain.
Thanks
Hi, will importing the demo erase all my existing data? Or is there a way to import the page templates without loosing all my data? Thanks
Hello,
For existing site don’t import one click demo data it will lost old data. for existing site just install theme and build home page using the addons.
Thanks
Two month waiting for Theme updates and no support provided. Their answer next week. I have big problems with payment system, if you choose apple pay, the Theme showing error that payment request button not suported in Lithuania, and some of fields can’t be verified. I know that other sites is using this option and everything works fine.
Hello,
Sorry for the issue. but payment part by default we don’t do any custom work in payment or checkout steps.
We will check it.
Thanks
Hi I installed the theme in wordpress for ecommerce template, but it doesn’t show any e commerce template, When i installed i can see the blog page. No e commerce page with products.
Hello,
Have you installed Woocommerce plugin? Please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Of course i have installed WC.
I want my homepage like this https://www.radiustheme.com/demo/wordpress/themes/metro/home-4/
I checked the zip file , there are no homepage files Home_01, Home_02 etc
After install demo all pages will be imported then you can keep which pages you need and delete other pages.
Thanks
I don’t see the pages there. That is the problem. Even I unzipped the downloaded file, the homepages are not there. There are only Blog, Single page, Contact, Services, About. You can check here https://shop.accepire.com.
How do I extract the pages after installing the theme?
Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
How can i change shop page product title, price, filter color? i cant find any option
Can you send me screenshot or create ticket https://radiustheme.freshdesk.com/a/tickets/62658
Thanks
Greeding Can you Suppout multipal subdomains in your support system ? I have a domain and I create some multi subdomains on this and i create shops on these subdomains.I want to confirm that if I PURCHASED this theme then your system can support me or not and you can add my domain and subdomain in your data base.
Hello,
As per Envato license policy you can use a regular license in a single WordPress installation.
Thanks
I’m writing to seek clarification regarding your claim of “Built with WordPress Premium Plugins”. I initially understood this statement as an indication that the premium versions of these plugins were included in the package I purchased, especially considering the emphasis on savings like “Save $49” and “Save $25” etc…
However, after completing the installation process, I’ve found a discrepancy that prompts my request for clarity. The plugins included, namely LayerSlider, Variation Images Gallery for WooCommerce, and WP SEO Structured Data Schema Pro, are asking for license registration. They also note that without a valid license, I won’t be able to receive updates or access premium benefits.
To detail the notifications:
- “LayerSlider”: The system prompts for a license registration to receive live updates and premium benefits. It presents the option to purchase a license.
- “Variation Images Gallery for WooCommerce” and “WP SEO Structured Data Schema Pro”: Both plugins ask for a valid license key and notify that access to updates is restricted unless I subscribe to the pro version.
Given these notifications, could you please confirm whether my initial understanding was incorrect? When you stated these plugins were included, did you mean they were pre-installed, and actual paid licenses would still need to be acquired separately? Alternatively, was your statement meant to imply that the cost of these licenses was included in the package?
I would greatly appreciate any clarification on this matter to better understand the value and components of the package I purchased.
Website stops in “Database export” in demo content install..
Hello,
Your support expired please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hi,
I have two licenses. I had the need to configure one homepage countdown but I don’t see an option to add a link. If is a countdown, would be for a release, promotion, package, event.. and for sure, would have a link, doesn’t make sense to not have it.
Do you agree?
