2533 comments found.
We are experiencing an issue with the mobile menu on our website, specifically on iPhone devices.
On Android devices, as well as when using Chrome DevTools mobile simulation on desktop, the mobile menu works correctly. Categories are displayed properly, subcategories can be expanded, and the expand indicators (plus icons) are visible and functioning as expected.
However, on a real iPhone device, the behavior is different. On the homepage: the expand indicators (plus icons) are missing.
At the same time, when navigating to other pages (such as product category pages), the menu appears and works correctly even on iPhone.
So the issue is specifically only on real iPhone devices (not in desktop simulation), only on the homepage.
Dear webherzz,
Thank you very much for your valuable feedback.
We have just tested the issue on a real iPhone device running iOS 26, and everything appears to be working normally, including the “+” icon buttons.
Could you please try the following steps:
- Clear the cache on your mobile browser
- Test again using a different mobile browser (such as Safari or Firefox)
- If possible, test on another iPhone device
If the issue still persists, we would greatly appreciate it if you could send us a video recording (or a link to it) showing the problem. This will help us investigate the issue more deeply and find an appropriate solution.
We look forward to your response.
Regards,
Nasatheme team
How can I make the price of a variable product always display per unit?
Example: 1 dozen eggs €3 Price per egg: €0.40
And I want this price to appear in the file and on the individual product page: Price per egg €0.40
Dear socialmediacant,
Have an awesome day.
Unfortunately, this feature you want is not available in the design layout default.
It requires customizations and this is beyond our limitations and support policy. So, if you really need it on your site. I recommend you need to try custom code by yourself or find a professional developer to custom it.
Or you can use our customization service to custom it to fit your purpose.
Please let me know if you have any further questions or concerns. I’m here for you.
I look forward to receiving your reply.
Regards,
Nasatheme team
Hi How do I change the colors of the Nasa Follow social media icons?
Dear Warelease,
Have an awesome day.
Thank you for your question.
By default, this color is inherited from the primary color setting of the theme. However, if you would like to customize it according to your specific preference, we recommend overriding it custom CSS in the child theme. This approach ensures your changes remain safe and unaffected by future theme updates.
We hope this helps, and please feel free to reach out if you need any further assistance.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Right so can you give me the css to do it? because the theme is dark mode but still not able to see it
Dear Warelease,
Thank you for your request.
Unfortunately, our standard support service does not cover custom CSS modifications based on individual requirements.
We would recommend extending your support period and submitting this request on our official support forum, along with the reference link. Our development team will review your request and consider assisting you with the implementation.
We sincerely appreciate your understanding and cooperation in this matter.
Regards,
Nasatheme team
Hello. Pls update changelog for new version.
Hello,
Have an awesome day and thank you for your feedback. The changelog history will be update ASAP.
Regards,
Nasatheme team
Hi, I have issues when importing Pharmacy demo and Gym nutrition Demo, lot of medias, products and pages are imported (t-shirts, watches, bicycles, phones…etc ) is there any thing that I can do to have only the demo related files? thanks.
Dear amz19,
Hello, and we hope you are having a wonderful day.
We would like to clarify a few points regarding the demo content. Our demo showcases many different layouts, and you can import sample data from one or multiple demo layouts. This sample data includes layout structures, modules, and example product information to help you quickly build the framework of your website.
However, due to licensing and copyright restrictions, product images are not included in the demo import package. This limitation has been clearly stated in the theme description at the bottom of the ThemeForest page (you can see the reference here): https://prnt.sc/PfSu1m4LHrvYWhen importing the demo content, it mainly provides the structure and sample product data. In practice, all customers will replace these placeholders with their own real products and images, which is the standard workflow when building an eCommerce website.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Hello, I bought the theme 1 year ago, and i love the theme. Thought i have 1 issue with the speed. when i check the demo website, it’s very smooth and working fine. but my website speed is very slow, when i compare my website ( https://gbdryfruitsupplier.pk/ ) with my competitors website i realised that my website speed is very slow, and it is affecting my sales. Though i am using best hosting package (hostinger). Can you please check my website and guide me to improve my website. I really like the theme and don’t want to lose it due to this speed issue. Thank you
Dear kashifonepa1,
Have an awesome day.
About this issue, our team replied you via your email at kashif.s.....@gmail.com
Please check on it
Regards,
Nasatheme team
I didn’t receive a solution. I just received an upsell email to switch the hosting. though i already using wordpress best hosting company. It means the theme is only work best in cloud hosting. Not with shared hosting?
Dear kashifonepa1,
Thank you for your message.
While using shared hosting with strong server specifications can help improve performance, it is only one factor in achieving a fast and stable website. To truly optimize your site and provide a better experience for your customers, several additional aspects need to be considered, such as caching solutions, image optimization, database optimization, security configurations, and other technical improvements. These elements play an important role in overall website performance.
When using a Managed Cloud hosting service, these technical tasks are handled by the hosting provider’s technical team. This means you do not need to worry about complex server management or optimization — you can simply focus on running your business and selling your products.
For more detailed guidance on optimizing website performance, please refer to our documentation here: https://elessi-docs.nasatheme.com/getting-started/performanceWe hope this explanation is helpful, and please feel free to reach out if you have any further questions.
Regards,
Nasatheme team
Hello,
I have a question: am I downloading theme updates correctly?
I click "Download" next to the license. The problem is that the downloaded file has a name consisting of several letters, but no version number, like 6.5.4, and I never know which version it is because the dates in the files are so different.Today, when I was downloading a new version, something strange happened: it downloaded without stopping, and the downloaded file signal kept repeating. I clicked stop. As a result, in Downloads, I saw three different files with different dates, including December.
Now I don’t know which one is the latest version.
What am I doing wrong?
Thank you very much in advance.
Hello,
Have a nice day
When you download the package from the Themeforest, that is the latest version.
Refer to the article: https://elessi-docs.nasatheme.com/getting-started/updates
P/s: Please clear your site cache & browser cache after the update.
I hope you can get it.
Regards,
Nasatheme team
Hello,
Today I updated my theme to 6.5.3 and WooCommerce.
The system says: “There are updates for elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 10.5.1. The core version is 10.5.2. ” and
“Your theme (Elessi Theme) contains outdated copies of several WooCommerce templates. These templates may need to be updated to ensure compatibility with the current version of WooCommerce. We suggest the following : Update your theme to the latest version. If there is no update available, contact the theme author and inquire about compatibility with the current version of WooCommerce.”
I usually ignore this notification if everything is fine and just wait for the next theme update.But unfortunately, today, something is wrong: the “add to cart” button and the “buy now” button for variable products currently stopped working.
What should I do?
Judging by the WooCommerce status, the problem is precisely the incompatibility of the …/variation-add-to-cart-button.php file.
Thank you in advance for your help.
Hello,
WooCommerce has released two consecutive updates recently, and this behavior is very likely related to the latest changes.
At the moment, we recommend rolling back to WooCommerce v10.5.1, as this is the version fully compatible with the current Elessi release.
Our team is already reviewing the changes introduced in the newer WooCommerce versions and preparing adjustments for the upcoming theme update.
Thank you for your patience.
Best regards,
NasaTheme Team
Thanks a lot
My WooCommerce Shop page /shop/ shows no products, but category pages display products normally. I am using Elessi Child and even the parent and WooCommerce is showing this notice:
“Your theme (Elessi Child) contains outdated copies of some WooCommerce template files…”
I have confirmed:
Products exist and are visible (catalog visibility is not hidden)
Category archives load products correctly
Clearing cache and permalinks did not fix it
Removing custom CSS did not fix it
It looks like an outdated WooCommerce template override in the child theme is breaking the main Shop archive loop.
i downloaded the update and its the very reason why there is this bug
Hello,
Have an awesome day.
We replied you on your email, please check on it.
I hope it’s useful with you
Regards,
Nasatheme team
Hello,
WooCommerce has released two consecutive updates recently, and this behavior is very likely related to the latest changes.
At the moment, we recommend rolling back to WooCommerce v10.5.1, as this is the version fully compatible with the current Elessi release.
Our team is already reviewing the changes introduced in the newer WooCommerce versions and preparing adjustments for the upcoming theme update.
Thank you for your patience.
Best regards,
NasaTheme Team
I have done that, but still my shop is blank. Still says the CSS style is missing. Has not been fixed.
Dear nessabeautyvilla,
Have an awesome day.
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
The latest update broke my website. On the product page, the Add to Cart button has stopped working. This update caused major problems and needs urgent attention.
Dear sultankr,
Thank you for your message.
After checking our records, we could not find a purchase associated with your account on ThemeForest. This may indicate that the theme was obtained from an unofficial or unknown source. In such cases, the installation package may contain modified or malicious code, which can potentially break your website. It may also create serious risks related to security, website performance, and overall stability.
For your safety and the best experience, we strongly recommend downloading the theme only from the official source on ThemeForest. An official license ensures that you receive:
- Authentic and secure files
- Regular updates with the latest improvements and fixes
- 6 months of free premium support directly from our team
We truly appreciate your understanding and cooperation in this matter.
Regards,
Nasatheme team
New update bugged!!!
Your theme (Elessi Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello,
Thank you for your feedback.
This is a common notice related to template version differences that appears when WooCommerce is updated to a newer version. Please be assured that this warning does not affect your website’s functionality, and you can continue using your site without any issues.
These template version notices will be reviewed and updated accordingly, and the improvements will be included in upcoming theme releases. We truly appreciate your feedback, and thank you for bringing this to our attention. Wishing you a wonderful day.
Regards,
Nasatheme team
Hello. I noticed that after installing a theme on a clean WordPress and WooCommerce, the “Local Pickup” tab disappears from the shipping section. At this link /wp-admin/admin.php?page=wc-settings&tab=shipping§ion=pickup_location it is empty.
Hello,
Have an awesome day and thank you for your feedback.
We will forward this comment to our developer team. If you have any technical questions or need assistance, please open a support ticket at https://support.nasatheme.com Our technical support team will be happy to review your request and resolve it for you. Submitting a ticket will also help both of us track your issue in a clear and consistent way, ensuring nothing is missed.
Regards,
Nasatheme team
Hi guys,
any solution to show dropdowns in admin top menue on frontend again with newest version of Elessi Theme?
Hello Audiosteps,
The Elessi theme is built on top of the default WooCommerce system, and the admin management interface is inherited from the standard WordPress and WooCommerce structure. Therefore, these parts are primarily managed and controlled by their core systems.
We sincerely appreciate your feedback regarding this feature. Your input is very valuable to us, and we will take it into consideration for further discussion and research within our team.
Thank you again for your suggestion, and we wish you a wonderful day.
Regards,
Nasatheme team
Hi Nastheme Team,
the problem is only in latest Elessi Theme version, also without any plugins and on a new wordpress installation with different webhosts (cloudways, hetzner cloud server) If I switch the theme it is normal working.
The dropdown menues in the admin top bar on frontend like “new” will be not display then “post” “page” etc. on mouse hover.
Cheers
Hello,
Thank you for the report.
We’re aware that on some screen sizes, the admin bar dropdown menus on the frontend (e.g. “New > Post/Page”) do not display correctly when logged in. Because of this layout issue, those dropdowns are temporarily disabled on the frontend.
You can still use all admin bar functions normally inside the WordPress Dashboard.
This will be improved and adjusted in a future Elessi update.
Best regards,
NasaTheme Team
Hello, NasaTheme Team. I need to include the top bar in the sticky header. Using Header 6 for now. Please provide me some help! Thank you!
Dear dunechild07
I hope you’re having a wonderful day.
The sticky header is intentionally designed to be minimal and display only essential information in order to provide the best possible user experience. For this reason, the top bar is not included in the sticky header.
Including the top bar within the sticky area would take up a significant amount of screen space, which could negatively affect usability—especially on smaller screens. Additionally, the top bar is originally designed to remain at the very top of the website rather than being part of the sticky navigation.
We truly appreciate your understanding and hope this explanation clarifies the design decision.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Hello,
Is there a way to subscribe to receive notifications every time a theme is updated? Or do I have to constantly monitor and visit your website?
Thanks
Hello,
Have an awesome day.
Thank you for your question.
For major updates — especially those related to security fixes or important compatibility improvements — our system will automatically send you an email notification as soon as the update is released.
For minor updates (such as small improvements or non-critical adjustments), the system may not always send a notification. We kindly ask for your understanding regarding this.
Please rest assured that any important or critical updates will always be communicated to you via email, so you won’t miss anything essential.
I hope this information is helpful to you. Wishing you a great day!
Regards,
Nasatheme team
Thanks a lot
Hi, I am facing an issues. on checkout process after update the theme. after checkout complete the page redirect to the shopping cart page. so customer is not getting the order confimation or order number. This should move to order receive page. can you please check this issues.
Hello,
Thank you for contacting us.
The recent theme updates mainly focus on removing WooCommerce template notices, improving compatibility with newer WordPress versions, and updating bundled plugins. There are no major changes that would cause the checkout to redirect back to the cart page.
This issue is more likely related to a WooCommerce update, a third-party plugin that hooks into the checkout process, or custom code on your site. We recommend checking any custom snippets and temporarily disabling third-party plugins to identify the cause.
Please note that comments on ThemeForest are mainly for marketing and general questions. For proper technical support and detailed troubleshooting, we strongly recommend opening a support ticket on our support system so our team can assist you directly:https://support.nasatheme.com
Regards,
NasaTheme team
Hello,
I am reviewing your website demos, especially the Dokan vendor templates, and I have a question regarding their structure.
The vendor biography is a key requirement for my current project, which is a part of Dokan Pro. I would like to understand where the vendor biography is expected to appear on the front end (for example, on the vendor store page, a dedicated tab, or another section).
Could you please clarify how and where the vendor biography is displayed when using Dokan Pro with your vendor templates? Additionally, is it possible to display it on the single product page?
Thank you for your assistance.
Hello,
Thank you for your interest in our theme.
At the moment, the theme is designed and extended specifically for Dokan Free, with some custom features that are not available in Dokan’s default layouts. For additional features that exist in other layouts (for example, Dokan Pro features), they can certainly be integrated if needed.
If you are a developer, you’re welcome to review the structure and implement these features on your own. Alternatively, if you don’t have the time or prefer a more straightforward solution, I would recommend using our custom code service, where our team can help you integrate the required features according to your needs.
Please let me know your thoughts, and I’ll be happy to discuss this further with you.
Regards,
Nasatheme team
The theme is nice and I’ve been using it for many years. However, you are falling quite behind with updates. It does not currently seem to be compatible with WordPress 6.9 and the latest version of WooCommerce.
If we install the latest version, are we likely to encounter any issues?
Dear cansarigol,
Have an awesome day and thank you for your using the theme.
The latest theme version is fully compatible with the WordPress 6.9 and latest WooCommerce version. You can use it without any issue.
To update the theme, please refer to the article: https://elessi-docs.nasatheme.com/getting-started/updates
P/s: Please clear your site cache & browser cache after the update.
I hope you can get it.
If you have any technical questions or need assistance, please open a support ticket at https://support.nasatheme.com Our technical support team will be happy to review your request and resolve it for you. Submitting a ticket will also help both of us track your issue in a clear and consistent way, ensuring nothing is missed.
Regards,
Nasatheme team
How to insert licensed key into the wordpress after the website is live.
Hello,
Have an awesome day.
Thank you for your question.
I’d like to clarify that our theme does not require inserting or activating a license key inside WordPress, even after your website is live. You can continue using the theme normally without entering a purchase code in the admin panel.
The purchase code is only used to activate your support access on the Nasatheme Support Forum, allowing you to create support tickets and receive technical assistance from our team.
If you have any questions or concerns, please open a support ticket at https://support.nasatheme.com. This helps us track your issue more effectively, and our expert team will assist you quickly and efficiently.
Regards,
Nasatheme team
the theme with infinite pageload shows “30 results” at the top of category pages which is incorrect i.e. it should say “showing 30 of xxx items”. Could this be fixed in the next update?
I’ve hidden the results as a workaround
.woocommerce-result-count { display: none; }
Hello,
Thank you for your feedback.
This text is controlled by a theme text domain (“%s results”), especially when Infinite Page Load is enabled.
You have two options to adjust it:
- Option 1 – Use Loco Translate (recommended)
You can use the Loco Translate plugin to modify the text string and change it to something like: “Showing %s items”.
- Option 2 – Override the template file
You can customize the output by overriding the WooCommerce template file:
Copy this file:
wp-content/themes/elessi-theme/woocommerce/loop/result-count.php
Paste it into your child theme:
wp-content/themes/elessi-theme-child/woocommerce/loop/result-count.php
Edit the copied file and adjust the text/output as needed.
This allows full control without modifying the parent theme.
Please note that such text adjustments are customization-related, so they are not planned to be changed globally in future updates.
Best regards,
NasaTheme Team
