Hi,

Thank you for your interest in Beeble. Yes, you can easily change the slug from tv_shows to animes directly in Theme Options — no code modification required. Steps:

Go to Starter Site > Theme Options > API And Other Setting Scroll down to the “Custom Slug Url For Post” subsection Enter animes in the Tv Shows Slug field Enter animes_cat in the Tv Shows Category Slug field (optional) Save Theme Options Go to Settings > Permalinks and click Save Changes to refresh rewrite rules

Result:

Before: yoursite.com/tv_shows/arcane/ After: yoursite.com/animes/arcane/

You can also customize slugs for Movies, Videos, Episodes, Shorts, and Person the same way to fully adapt the theme for your anime site. If you have any other questions, feel free to ask.

Best regards, The JWSThemes team

Perfect! Just what I was looking for. I’ll make the purchase.

Hi,

Thank you for your interest in StreamVid. StreamVid supports live streaming via Cloudflare Stream with RTMP, which means you can use OBS Studio or any RTMP-compatible broadcaster to go live. Regarding TV channel-style broadcasting (like Nickelodeon, Zeeworld): You can stream pre-recorded movies/videos using this workflow:

Set up OBS Studio with your Cloudflare RTMP credentials (Server URL + Stream Key provided by the theme) Add your video files as Media Sources in OBS Configure a playlist in OBS or use VLC as a video source Start streaming — viewers see it as a “live” broadcast

However, please note:

This is not a built-in TV channel scheduler — the theme does not have automated 24/7 playlist scheduling You need a computer or server running OBS continuously to maintain the stream Scheduling specific shows at specific times requires third-party tools (like OBS scripts or dedicated streaming servers)

For a true TV channel experience, you would need additional infrastructure beyond what the theme provides out of the box. If you have specific requirements for automated TV-style broadcasting, feel free to describe your use case, and I can advise whether custom development would be needed.

Best regards, Regards, The JWSThemes team

Hi, can someone reply to my inquiry. Thanks

Hi,

Once you submit your ticket with the details of your issue, I will respond within 24–48 hours. This ensures your request is properly tracked and addressed. I appreciate your patience and look forward to assisting you there.

Regards, The JWSThemes team

Hi,

Thank you for reaching out. For all your inquiries regarding: ∙ IMDB Rating & Badge auto-import ∙ Continue Watching / Watch History not updating ∙ Mobile search pop-up showing all posts by default

Please refer to the theme documentation for guidance: https://docs.jwsuperthemes.com/streamvid/

If the documentation does not resolve your questions, please open a ticket at our Support Center: https://jwsthemes.ticksy.com Response time is typically 24-48 hours depending on the complexity of the issue.​​​​​​​​​​​​​​​​

Regards, The JWSThemes team

The documentation doesn’t answer my questions. I already create a support ticket no. 4554079

Thank you for your questions. For support inquiries, please avoid posting in the comments section and submit a ticket at our Support Center: https://jwsthemes.ticksy.com

Thank you for your questions. For support inquiries, please avoid posting in the comments section and submit a ticket at our Support Center: https://jwsthemes.ticksy.com

I solve the issue by doing the below

6. Deactivate and delete the Jws Streamvid, Streamvid Core, and Jws Tmdb Import plugins. Reinstall them as required (begin installing plugins).

Thank you for your questions. For support inquiries, please avoid posting in the comments section and submit a ticket at our Support Center: https://jwsthemes.ticksy.com

Hi,

Thank you for your detailed inquiry and for considering StreamVid for your streaming platform. I want to give you an honest overview of each point so you can make a fully informed decision before purchasing.

1. Metadata & Image Mapping

StreamVid uses its own custom post types — Movies, TV Shows, Episodes, Videos, and Person — with theme-specific meta fields for data such as cast, year, duration, badge, and language. These are not the same as standard WordPress posts or generic custom fields.

When switching to StreamVid, your existing posts and custom field data will not automatically map to StreamVid’s structure. WordPress Featured Images will remain attached to their original posts, but will not automatically populate StreamVid’s poster fields without manual mapping or a custom migration script.

2. Video Sources & Iframes

StreamVid’s video URL field supports multiple input types, including MP4 URLs, YouTube links, iframe/embed codes, and shortcodes from other plugins — so your existing iframe embeds are compatible in format.

However, since your video URLs are currently stored in your own custom fields rather than StreamVid’s specific meta fields, they will not transfer automatically. Migrating 1,000+ entries would require a custom migration script, not a manual process.

3. Data Loss Prevention & Field Mapping

StreamVid does not include a built-in migration or field-mapping tool for third-party WordPress database structures. The TMDB importer available in the theme is designed to fetch fresh content from The Movie Database API — it is not intended for migrating existing site data.

To safely migrate your 1,000+ entries without data loss, a custom PHP/WP-CLI migration script would need to be written to read your existing custom fields and write them into StreamVid’s post meta structure. This is outside the scope of standard theme support.

Summary

- StreamVid’s post type structure is theme-specific and will not auto-recognize your existing posts or custom fields. - iframe and external URL embeds are supported by StreamVid’s player field, but still require migration into the correct meta field per post. - There is no built-in data mapping or migration tool for existing WordPress databases. - A successful migration of 1,000+ entries would require a custom script tailored to your current database structure.

I recommend reviewing the StreamVid demo and documentation thoroughly before purchasing, and factoring in custom development time if you plan to migrate your existing content library.

If you have any further questions, please let me know.I am happy to assist further.

Best regards, The JWSThemes team

Hi,

Thank you for your interest in StreamVid. To answer your question directly: yes, the theme supports in-player advertising, including pre-roll, mid-roll, and post-roll ads.

Here is how it works: Two ad server options are available: Self Ads Server – You manage ads directly. You can display: Banner/overlay ads (NonLinear Ads) Video ads (Linear Ads)

VAST Ads Server – Connect a VAST ad URL (e.g., from Google IMA/DFP) to serve programmatic video ads.

Additional features: Ads can be disabled per membership level using Paid Memberships Pro (useful if you want ad-free access for premium users) No third-party plugin is required — the advertising system is built into the theme

No additional plugins are required to use the built-in ad system. VAST/VMAP is the industry standard, so it is compatible with Google Ad Manager and similar platforms.

If you have further questions before purchasing, feel free to ask. Once you purchase, you can open a support ticket at https://jwsthemes.ticksy.com for setup assistance.

Best regards, The JWSThemes Team

Hello, I have already purchased the theme, but I am experiencing errors when importing the demo. About six hours ago I submitted a support ticket and I have not received a response yet. Could you please review my case or let me know if I should explain the issue here so you can help me?

Hi,

Thank you for your purchase and for reaching out! I can confirm that my support team has received your ticket. Please note that response times are typically within 24 hours, and may be longer over weekends and public holidays, depending on the volume and complexity of incoming requests. I appreciate your patience. Regarding your demo import issue — this is a very common problem, and in most cases it is caused by low server resource limits, particularly the max_execution_time or memory_limit settings on shared hosting environments. These restrictions can interrupt the import process before it completes. To help me investigate and resolve your case as quickly as possible, please provide the following details directly in your Support Center ticket:

A screenshot of the exact error message you are seeing Your hosting provider name (e.g., SiteGround, Bluehost, Hostinger, etc.) Your PHP version (found in WordPress > Tools > Site Health) Current PHP limits if visible (e.g., max_execution_time, memory_limit, upload_max_filesize) Whether you are using any caching or security plugins (e.g., Cloudflare, Wordfence)

Best regards, The JWSThemes Team

Hi Syrus,

Thank you for your interest in StreamVid! Please note that this is a pre-sale inquiry and you have not yet purchased the item. I want to make sure you have all the information needed before buying, as this is a digital product and all sales are final — no refunds are available after download, including for reasons of feature mismatch or functionality not meeting expectations. With that said, here are the answers to your questions:

1. Hosting Requirements StreamVid is a WordPress theme and follows standard WordPress hosting requirements: ∙ PHP 8.1 – 8.2 (recommended) ∙ MySQL 5.7+ or MariaDB 10.4+ ∙ HTTPS support ∙ memory_limit: 512M ∙ upload_max_filesize: 256M ∙ post_max_size: 256M ∙ max_execution_time: 300

2. Shared Hosting vs. VPS For a basic setup, shared hosting can work to get started. However, if you plan to handle significant traffic or use video encoding features, a VPS or dedicated server is strongly recommended for better performance and stability.

3. FFmpeg — Is It Required? FFmpeg is NOT required to run the theme. It is only needed if you choose the “Video Encode” storage method, which converts uploaded MP4 files to M3U8 format directly on your server. Due to the heavy resource usage of FFmpeg, it cannot be installed on shared hosting — a VPS or dedicated server is required for that specific feature. However, FFmpeg is completely optional. StreamVid supports other video storage methods that do not require it: ∙ Bunny.net CDN (video stored on Bunny’s servers) ∙ Cloudflare Stream (video stored on Cloudflare) For live streaming and CDN video delivery, the theme uses Cloudflare Stream — no FFmpeg needed. 4. Live Streaming & PPV ∙ Live streaming is handled via Cloudflare Stream (a Cloudflare account with Stream enabled is required). ∙ Pay-Per-View / access control is managed via the Paid Memberships Pro plugin (included with the theme). Please note that support is provided only for features and functionality demonstrated in the theme demo. Any customization beyond the demo scope — including custom PPV workflows or third-party plugin integrations not included with the theme — would require hiring a developer separately. If you have further questions before purchasing, feel free to ask. Once you purchase and need technical assistance, please open a support ticket at: https://jwsthemes.ticksy.com

Best regards, The JWSThemes Team​​​​​​​​​​​​​​​​

HI,

Thanks for your question! The Streamvid theme has built-in live streaming support through Cloudflare Stream, and supports subscription/access control via Paid Memberships Pro — which can be configured to work like PPV (one-time payment per event).

However, it doesn’t have a native integration with the WPStream plugin. If WPStream is a hard requirement, it can technically be embedded via shortcode, but the PPV gating and UI would need custom work to align with the theme.

If you’re open to the built-in Cloudflare Stream + PMPro combo, I can walk you through how that would cover your live PPV use case natively.

Regards, The JWSThemes team

Thanks for getting back to me. Yes, im open to the built-in Cloudflare Stream + PMPro combo if you can walk me through the process. I will make the purchase soon as i get a reply back for the 3 more questions below.

1) If i use the cloudflare combo with Paid members pro for PPV will i still be able to use subscriptions?

2) Does Cloudflare stream works with third party app to go live from my mobile phone via web rtc?

3) Is it also possible to use PPV with woocommerce payment gatway & Paid Members Pro?

Thanks, once i get a reply i will make the purchase.

Hi,

Thank you for your continued interest in StreamVid. Before I answer your questions, I want to be transparent about something important. Please review the live demo carefully before purchasing. The StreamVid theme comes with a well-documented set of built-in features. I strongly encourage you to explore the live demo and documentation to understand exactly what is included out of the box:

Live Demo: https://1.envato.market/Y9NXbm Documentation is included in the theme package after purchase.

My support covers only features that are already built into the theme. If a feature requires custom code or third-party plugin integration beyond what the theme natively supports, I will let you know clearly — and custom development services are available separately if needed.

Now, to your three questions:
1. Can I use Cloudflare Stream + PMPro for PPV and still use subscriptions? Yes. Paid Memberships Pro supports multiple membership levels, so you can run both subscription plans and content-gated access at the same time. You can configure different levels (e.g., monthly subscribers vs. one-time access) and assign content access accordingly. This is a built-in feature of the theme + PMPro combination.

2. Does Cloudflare Stream support going live from a mobile phone via WebRTC? Cloudflare Stream does support WebRTC-based ingest, which means third-party mobile apps that use RTMP or WebRTC protocols (such as Larix Broadcaster or similar) can technically be used to push a live stream to Cloudflare. However, the theme’s built-in documentation covers OBS as the primary tested broadcasting tool. Mobile WebRTC app compatibility depends on the app and your Cloudflare Stream setup — this is outside the theme’s built-in support scope. You would need to verify directly with Cloudflare Stream’s documentation for WebRTC ingest support.

3. Can PPV be used with WooCommerce payment gateway and Paid Memberships Pro together? The theme supports WooCommerce for selling products/memberships and Paid Memberships Pro for access control. These can work alongside each other. However, true per-stream PPV (pay once to access a single live stream) is not a native built-in feature. What is built in is membership-gated content access. Setting up a PPV-style workflow using WooCommerce + PMPro would require custom configuration, which I can flag as a customization task if needed.

To summarize clearly:

Subscriptions + PMPro: Built-in, supported.
Mobile streaming via WebRTC: Depends on third-party app + Cloudflare — not within theme support scope.
WooCommerce + PMPro for access control: Built-in. True per-stream PPV requires customization.

Kind regards, The JWSThemes Team

Hi,

Thank you for your email.

Please note that your support period has expired. According to Envato policy, technical debugging is only available during an active support period.

We have tested the latest version of the StreamVid theme and other customers are not experiencing this issue. For stable performance, we strongly recommend using PHP 8.2.x, as this is the most compatible version.

To clarify the issue, please record a full video showing: • PHP version on your XAMPP • Fresh WordPress installation • Fresh theme installation • Required plugins activation • Steps to reproduce the error

This will help us identify whether the issue is environment-related.

Kind regards, The JWSThemes Team

Hi,

Thank you for contacting us.

Regarding the critical error occurring on Movie or TV Show pages after updating your StreamVid theme from version 6.8.2 to the latest version, this issue is usually related to the JWS StreamVid, StreamVid Core plugin not being properly updated during the theme upgrade.

Please follow the steps below carefully:

Step 1: Reinstall JWS StreamVid Plugin

Go to Dashboard → Plugins

Find “JWS StreamVid, StreamVid Core”

Click Deactivate

Then click Delete

Refresh the page

You will see a notice to install required plugins

Click “Begin installing plugins” and reinstall JWS StreamVid, StreamVid Core.

Activate the plugin

Important: Please reinstall the plugin from the required plugins notice only, to ensure compatibility with the current theme version.

Step 2: Clear Cache

Clear your browser cache

Clear your website cache (if using any caching plugin)

Clear server cache from your hosting (if applicable)

Step 3: Recheck Pages After completing the above steps, please recheck:

Single Movie page

Single TV Show page

Archive pages

Kindly provide:

Website URL

Current PHP version

Screenshot of the error

Our technical team will review and assist you promptly.

Please let us know once you have completed the steps above.

Best regards, The JWSThemes Team

thank you very much! Deleting old plugins and reinstall it was the key

Hi Teratani,

Thank you very much for your confirmation — we truly appreciate your update.

We’re glad to hear that deleting the old plugin and reinstalling the latest JWS StreamVid Core plugin resolved the issue on your Movie and TV Show pages.

For your reference and for future updates:

In recent versions of the StreamVid theme, we have introduced a significant number of new features and structural improvements. The internal logic and core architecture have been substantially upgraded compared to version 6.8.2. Because of this, updating the Core plugin together with the theme is absolutely necessary to ensure full compatibility.

Please kindly note:

If the theme was purchased a long time ago

And extensive customizations were made

Updating directly to the latest version may lead to conflicts

In such cases, updating requires careful handling and solid coding knowledge, especially if modifications were made to the parent theme or core plugin files.

We strongly recommend the following before any major update:

Create a full backup of your website (files and database).

If possible, test the update on a staging environment first.

Avoid modifying core theme or plugin files directly — always use a child theme for custom code.

These precautions will help prevent unexpected critical errors when upgrading between major versions.

We truly appreciate your trust in our product and are happy everything is working properly now.

Best regards, The JWSThemes Team

Hi,

Thank you for your message.

Regarding your concern about not being able to edit the Header or Footer with Elementor:

The issue is because Elementor has not been activated for Header & Footer editing on your website.

You need to make sure that:

Elementor is installed and activated.

Header & Footer Templates are enabled under Elementor settings.

The header template is created via Header Footer Builder (not the default WordPress Customizer).

Please note:

Our theme uses the free version of Elementor, and editing Header/Footer does NOT require Elementor Pro when using our built-in Header Footer system. Elementor Pro is only required if you want to use Elementor’s Theme Builder feature directly from Elementor itself.

If after enabling the setting you are still unable to edit the Header/Footer, please open a support ticket so we can check your configuration directly:

Support Center: https://jwsthemes.ticksy.com/

When submitting the ticket, please include:

Your website URL

Our team will respond within 24–48 hours on weekdays.

Please confirm after enabling the option above, and let us know if the issue is resolved.

Best regards, The JWSThemes Team

Hi, Thank you for your report.

The message “Data error re-entering keywords” usually occurs when the AJAX request cannot be executed properly. Since it does not happen every time, this may be related to hosting/server instability or firewall blocking AJAX.

Additionally, some hosting providers limit request frequency or execution time. In the latest version, we reduced the search delay to make results appear faster. However, this means AJAX requests are triggered more quickly and continuously while typing. On certain servers, these rapid requests may be blocked automatically, which can result in this error. We have seen a similar case with another customer due to hosting limitations.

Please try the following:

Clear all cache (browser, plugin, server)

Ask your hosting provider to check if admin-ajax.php is being blocked or rate-limited

Ask hosting to verify request timeout and firewall/mod_security settings

Delete and reinstall the JWS StreamVid plugin

If the issue still persists, please send your domain via our Support Center so we can check directly:

If your support period has expired, we recommend renewing it for dedicated technical assistance.

We look forward to your update.

Best regards, The JWSThemes Team

I followed this >>> https://docs.jwsuperthemes.com/streamvid, BEFORE leaving the note and even did a search for “logo” in the comments to see who else had the problem. I’m not new with dealing with premium themes it just seems like a lot to sort through just to simply change the logo. All these plug ins without specific clear instructions on the logo. I see the Favicon, option and site identity, but it restricts me from even uploading that. Of all the themes I’ve bought over the last 10 years this just seems to be the most convoluted when it comes to changing the logo. Each theme is different and developers are different of course, and overall I like the ‘look” of the demo. I also accept that sometimes, the documentation doesn’t always have every “step” but you can usually figure it out or sort through it fairly quickly. Not the case with Streamvid, unfortunately. At least in the beginning.

—

Hi,

Thank you for your feedback. We understand your concern.

Please note that StreamVid is a highly optimized, feature-rich theme, already used by many customers and thoroughly tested. All features, including logo and header settings, work correctly as designed. Because the theme uses advanced Elementor Header Templates, some settings (like the logo) are not managed via basic WordPress Site Identity and therefore require proper guidance.

This is exactly why Envato support is included and important: not because the feature is missing, but because the theme offers deeper, more flexible control than basic themes.

Changing the logo is fully included, not paid customization. You can do it by editing the Header with Elementor (https://prnt.sc/Zw1e1fZsLSlX https://prnt.sc/vap9UWZ5hm8G ). If anything is unclear, please open a ticket so our technical team can guide you step by step in a secure and efficient way: https://jwsthemes.ticksy.com

We appreciate your understanding and are confident the theme will be smooth to use once the structure is clear.

Kind regards, the JWSThemes Team

Hi,

Thank you for contacting us.

Regarding Pay-Per-View, please note that the latest version of StreamVid has been significantly updated and now includes many new features and improvements compared to previous versions. Because of these changes, some features may not yet be fully reflected in the current documentation.

If you plan to update StreamVid or add new features, we strongly recommend that you create a full backup of your website (files and database) before proceeding, to avoid any potential data loss or conflicts.

As the Pay-Per-View setup can vary depending on your current version, configuration, and plugins, the best way for us to guide you accurately is to check your site directly.

Please open a support ticket in our Support Center and provide your site details. Our technical team will review your setup and give you step-by-step instructions or apply the correct configuration if needed.

We will be happy to assist you further and make sure everything works as expected.

Best regards, the JWSThemes Team

I’m using your latest version of January 6 and it’s still not showing rental option or pay per view when I enable them at the movie settings. I’ve updated the movie setting several times and still it only shows membership options not rental or pay per view. my support has expired and since this is a new feature, can I get some free support on this. Thanks

Hi,

Thank you for reaching out and for your detailed explanation.

We’d like to clarify that the Pay-Per-View and Rental options are part of newer feature updates, and using or troubleshooting these features requires proper verification through our official Support Center. This helps us ensure buyer rights, avoid configuration conflicts, and provide accurate follow-up.

Even though you mentioned using the January 6 version, issues like the options not appearing are usually related to environment setup, incomplete updates, or version mismatches with required plugins, rather than the theme itself. These cases need to be checked directly by our support team.

Please note that technical assistance is provided via the Support Center only, as per Envato policy. Since your support period has expired, we’re unfortunately unable to provide free technical support outside the ticket system.

Your case: https://prnt.sc/zz5d1rvPPfiV

If you’d like us to investigate this issue properly and ensure everything works as expected, we kindly recommend renewing your support and submitting a ticket through our Support Center. This is the best way for us to assist you thoroughly and fairly.

Thank you for your understanding and for using our product.

Best regards, the JWSThemes Team

Hi,

Thank you for contacting JWSThemes Support.

Please note that some issues may require 24–48 hours to investigate and resolve, depending on their complexity. At this time, we see that your ticket was submitted less than 4 hours ago.

We kindly ask for your patience while our technical team reviews and investigates the issue. Rest assured, we will keep you updated as soon as there is progress or additional information to share.

Additionally, please do not post support-related issues in the public comment section. To ensure your request is handled properly and securely, all technical support should be communicated only via the private support ticket system.

For your reference, please check Private Ticket #4535371 in our Support Center.

Thank you very much for your understanding and cooperation.

Kind regards, the JWSThemes Support Team

Hi,

When you use an iframe embed code, the video is loaded through a third-party player, not the built-in StreamVid player.

Because of this, the default StreamVid features (such as showing the featured image first with a play button overlay) will not be displayed. The iframe loads and plays immediately according to the behavior of the external video provider.

To get the default StreamVid layout (featured image + play button before playback), you need to use the StreamVid player/video source, not a third-party iframe embed.

Thank you for your understanding.

Best regards, the JWSThemes Team

Hi,

Thank you for your question.

Yes, it is possible to disable the category selection in the mobile search popup so that it works the same way as the desktop search (without requiring Movie / TV / Video selection).

However, this behavior is controlled separately for mobile and desktop. If there is no option available in Theme Options, this change requires a small adjustment to the theme code.

If you have purchased the theme, please open a support ticket and provide your website details. Our team will check your setup and assist you accordingly.

Best regards, the JWSThemes Support Team