468 comments found.
Hi
When i updated from version 1.3.7 to 1.3.8 all my carousel sliders stopped working please help
Hello,
Please make sure that the Uxper Booking plugin is updated to the latest version, as many features and display/payment issues only work correctly when using the newest release.
Regards,
i’m updated all plugins to the latest version, but slider still don’t working
Hello,
I’ve asked our team to contact you via email based on your previous support ticket. Please keep an eye on your inbox (including Spam/Promotions folders) as they will reach out to you shortly.
Regards,
Hello,
I have the same problem as the previous comment.
I’ve updated the theme, Elementor, and plugins to the latest versions. The main slider component, Rooms slider, and Menu have stopped working.
What can I do to restore the site’s layout? It’s a bit urgent; the site is no longer functional.
Thank you
Hello,
Thank you for reaching out.
Please make sure that the Uxper Booking plugin is also updated to the latest version, as it is required for full compatibility.
We’ve already seen your report in the support ticket and will review the issue in detail. Our team will get back to you shortly with further assistance.
Thank you for your patience.
Regards,
Everything is well updated… and not working
Hello,
Our support team is still investigating the issue. I’ve asked them to update you in the support ticket, so please keep an eye on it to stay informed.
Regards,
I’ve just updated the theme and elementor to the last versions. The main slider component and Rooms slider stop working. I’ve seen a comment saying that it was fixed(25 days ago). But I guess the problem is not yet fully resolved. Do you plan to fix it soon? I have two registered licences for this theme, but they are expired.. So I can’t open a ticket..
Hello,
Thanks for your message! The issue with the main slider and the rooms slider was indeed fixed in the latest versions. Please make sure you have updated not only the theme and Elementor, but also the Uxper Booking plugin, as it contains the required compatibility fixes.
If the problem still occurs after updating all components, please try clearing your browser and site cache.
Best regards,
My versions are the latest Nuss Theme and Uxper Booking plugin (1.3.8) and Elementor (3.32.5). I have a multisite config using nuss child theme with a change on the single_room form. I’ve cleared all cache and the problem persists on the main slider and rooms slider.
Hi, we couldn’t find your info in our support system. Please email lhphuoc17@gmail.com with your site URL, a temporary WP admin, and error screenshots/steps.
We’ll check it right away.
Thanks!
Hello, thanks for the quick reply. I sent you the wp-admin credentials. Hope you can figure it out. Thank you
Hello,
Thank you for the information. Our support team will review it and notify you once we have an update.
Regards,
Hello, after 6 days after sending the wp admin, I haven’t had news from your support team. Also I just notice an error while saving Theme options. The data on the Global Settings Tab, gets erased, when ‘Save All changes’ and a general error appears on the top.
Hello,
Our team has already replied to your case over 2 days ago and is still reviewing the issue in detail. Please note that email communication is only a supplementary channel, so replies there may arrive later than responses via the main support system.
We’ll update you as soon as the review is complete. Thank you for your patience and understanding.
The problem was fixed. Seems that is working fine now.. Thank you for your support!
Hello,
Thank you so much for letting us know! We’re really glad to hear everything is working fine now.
Regards,
Hello there. I’m just wondering if i can connect Airbnb and Booking.com at the same time through ical sync. Which means both of them need to synchronize at the same time with the theme, not just on or just the other.
Hello,
Yes, the theme supports connecting both Airbnb and Booking.com simultaneously through iCal sync. Both calendars can be synchronized with the theme at the same time.
Regards,
Hello there. Thanks for the answer. The syncronizathion is automatic through the .ics file available in the file uploads? Do I need to click “Update All Synchronize” in the theme panel sometimes?
Hello,
Yes, the synchronization works automatically via the .ics links you added. You can also set an auto-sync interval in Theme Options. Additionally, it’s a good idea to click “Update All Synchronize” in the theme panel occasionally to force a manual refresh when needed.
Regards,
I’m facing an issue with a customized option from you.
Hello, thank you for contacting us. Please open a ticket on our support system here: https://uxper.ticksy.com Our developers will check and support you better.
Regards
My support has expired, so I cannot open a ticket through your system. This issue is related to a customization that I paid extra for, so I believe I should still have support for it.
Hello,
I will review your support ticket on our system to verify the issue. If the problem is related to custom work, I will request our support team to contact you via your email to resolve it.
Regards,
Hi there, I am wanting to purchase this theme, but I see in the demos the room sliders on the homepages do not work, and on mobile you can move the screen over to the left not making it 100% responsive. Have these issues been resolved before I make the purchase?
Hello,
Thank you for your interest in our theme. The issues you mentioned have already been resolved, and the theme is working smoothly with the latest version. The room sliders on the homepage function properly now, and the responsive layout on mobile has been improved to ensure a 100% fit.
You can feel confident to proceed with your purchase. If you need further assistance, our support team is always ready to help.
Regards,
Brilliant, thank you. I will be making the purchase
You can sync booking.com with your plugin?
Hello. Yes, our theme support that.
After last update of “Uxper Booking” i have this error: Warning: array_intersect(): at least 2 parameters are required, 1 given in /home/isadorah/noratlasheritage.ro/wp-content/plugins/uxper-booking/includes/classes/class-room.php on line 2193
Warning: array_merge(): Expected parameter 2 to be an array, null given in /home/isadorah/noratlasheritage.ro/wp-content/plugins/uxper-booking/includes/classes/class-room.php on line 2200
Warning: array_unique() expects parameter 1 to be array, null given in /home/isadorah/noratlasheritage.ro/wp-content/plugins/uxper-booking/includes/classes/class-room.php on line 2201
Warning: implode(): Invalid arguments passed in /home/isadorah/noratlasheritage.ro/wp-content/plugins/uxper-booking/includes/classes/class-room.php on line 2202
The calendar does not appear as booked and if i choose to book some dates, the page ”/cart” is not working at all! If you have a solution. Thanks!
Hello,
Thanks for reporting this. We will check and fix the issue in the next update if it’s confirmed as a bug.
For the error on your site, our support team will verify it and contact you via pan**ius@gmail.com. Please wait and check your inbox for our next email.
If the problem persists and you need urgent support, kindly open a ticket at https://uxper.ticksy.com/ so our team can investigate directly on your site.
Regards,
Still facing bugs after 7 months of using this plugin.
My sub-items in header dont appear in the dropdown, i can only click the main item despite having sub-items??
Hello,
We have checked your website https://catstudiosg.com/ and confirmed that the sub-menus are visible and clickable.
Please make sure that in the Elementor editor of your Home page, the slider element (or the section containing it) does not have a custom z-index set, as this may overlap and block the sub-menu dropdown. Set the z-index to blank or 0 to avoid the issue.
If you still experience the problem and need deeper support, please open a ticket on our support system at https://uxper.ticksy.com/
Regards,
I have already fixed the issue with custom CSS for headers
Also for room searching, the button for incrementing guests does not work
https://imgur.com/a/3IuozL7Hello,
This feature is still functioning properly. You can verify it on our demo site. Please make sure that your theme does not include any custom code or third-party plugins that might cause conflicts. For a more detailed check, kindly open a new ticket at https://uxper.ticksy.com/, and our support team will assist you further.
Regards,
Booking multiple rooms for multiple guests at once does not work as intended.
For example, if I have 3 adults and want to book 2 rooms which can have maximum 2 adults each, the booking widget on individual room page only lets me select up to 2 adults. This is wrong. I have 3 adults for 4 rooms, but the maximum number of people on checkout is clearly lazily capped by room max instead of room max * no. of rooms.
I recommend changing add logic for calculating max persons by multiplying max person per room * no. of rooms.
Then you need to account for discounts/extra price per persons etcetc
Please explain if this is not a bug. I cannot recommend this theme with all the bugs it comes with.
Hello,
It seems there’s a bit of a misunderstanding about how the booking logic works. The system is designed to handle the booking of one room type per checkout session. When you’re on the individual room detail page, the widget represents that specific room, so the number of guests you can select is intentionally limited by that room’s maximum capacity (e.g., 2 adults per room).
If you’d like to book multiple rooms for multiple guests, the process should be done from the search results or listing page, where you can select multiple rooms and quantities. The widget on the single-room page isn’t meant to handle multiple-room logic or group capacity calculations.
That’s why the maximum number of guests isn’t multiplied by the number of rooms — it’s calculated per room, not per booking batch. This isn’t a bug, but rather how most booking systems are structured to prevent overbooking and to ensure that pricing, discounts, and extra-person charges are applied correctly on a per-room basis.
If you still need assistance or want us to check your setup in more detail, please open a support ticket at https://uxper.ticksy.com/ — our team will be happy to review it for you.
Best regards,
Hey man that does not make sense
1) why would individual room booking widget act differently from the supposed same widget when i search multiple rooms
2) even if its meant to be the case, if its meant for single room booking why am i allowed to increase the number of rooms?
3) you can charge extra person for room booking, but it does not take into account number of rooms. This cant possibly be an intended feature -> If i want to book 2 rooms for 4 guests, where extra guest for each room is charged extra, the booking system doesnt allow this.
When I book 2 rooms for 4 guests at once, it charges for extra.3 guests, instead of 2 in total
please fix
please fix these ASAP
Hi bro I just used the search function for multiple rooms as per your recommendation
I searched for 2 rooms for 5 guests, and the results returned nothing. This has to be a bug at this point
https://imgur.com/a/MlXfZjVAlso my support has already ran out so I cant open a support ticket anymore
Hello,
Thanks for the detailed feedback — I understand your concern.
✅ Regarding the Patchstack report: Those vulnerabilities were already addressed and fully patched in the latest release of the Uxper Booking plugin. Please make sure you’re running the most recent version of both the theme and the plugin to stay up to date and secure.
✅ About the room booking logic: The current booking system calculates guest capacity and extra-person charges on a per-room basis. However, I agree that your case — booking multiple rooms with combined guest logic — could be improved for more flexibility. Our development team is reviewing this logic for upcoming updates to make multi-room booking behavior more intuitive and consistent across both the room detail and search pages.
In the meantime, please ensure you’ve cleared cache and updated both theme and plugin to the latest versions. If the issue persists, we can review it in detail — just drop us an email at lhphuoc17@gmail.com with your site URL and screenshots since your Ticksy support period has expired.
Thank you for your understanding and for taking the time to report these cases — it really helps us refine the system further.
Best regards,
Hi, After enabling the WooCommerce checkout setting, we defined the “WooCommerce checkout” page for payment in the room settings. However, when we click “Book Now,” we are not redirected to any payment page.
Hello,
For the WooCommerce payment methods to function correctly, please ensure that the Cart and Checkout pages are properly set in WooCommerce → Settings → Advanced.
Regards,
The credit card payment option appears in the shopping cart section, but although “Booking Checkout” is displayed on the payment page, the credit card option is not available in the room payment options. It used to be available, but it’s gone now.
Hello,
As this issue may be related to WooCommerce configuration, theme settings, or possible conflicts with other plugins — and since it previously worked but is now missing — we’ll need to review your site setup more closely to identify the exact cause.
This requires access to your website and a technical inspection from our support team, so please kindly open a support ticket and provide temporary admin access.
If your support period has expired, please renew it so we can assist you further.
Thank you for your understanding.
When I upgrade PHP Version from 7.4 to 8.1, it show the error:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the nuss domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/XXXcom/wp-includes/functions.php on line 6121
Deprecated: Optional parameter $depth declared before required parameter $output is implicitly treated as a required parameter in /home/XXX.com/wp-content/themes/nuss/inc/classes/class-walker-nav-menu.php on line 7
Change PHP back to 7.4, it run normally. Please check and update your code in next version.
Hello,
The latest versions of the Uxper theme and Uxper Booking plugin have been tested and are fully compatible with PHP 8.1 and WordPress version 6.7.0. Please ensure that you’re using the most recent versions of both the theme and the plugin. Additionally, the _load_textdomain_just_in_time warning may also occur if other plugins you’re using are not yet compatible with WordPress 6.7.0.
Regards,
I tried to disable all plugins, it still error with nuss theme. I also tried to switch to another theme, it run normally.
Hello,
Please open a ticket at https://uxper.ticksy.com/, and our support team will assist you in checking the issue.
Regards,
Hi, can I set up an option like this – https://prnt.sc/htemc8b_-aXU? I need to set up two different prices, one for residents and one for non-residents. Or Is there any option for it?
Hello, Please open a ticket in our support system at https://uxper.ticksy.com/ — our developers will be happy to assist you.
Best regards, Uxper Team
Hi. I have updated elementor to newest version (3.30.2) as Image/room carousels are not working with latest update. They are full size single room carousel and not are displayed wrongly without possibility to slide.
Hello,
This issue has been resolved in the latest version of the theme. Please update both the theme and the Uxper Booking plugin to the latest versions to ensure optimal performance.
Regards,
Hi there,
I’m using the Nuss theme and it’s been working good so far.
I wanted to ask if there are any plans to support additional payment gateways beyond Stripe and PayPal, specifically Viva Wallet (a popular provider in Europe with lower fees).
Is there currently a way to integrate Viva Wallet with the theme’s booking system, or is this something that might be considered in future updates?
Thanks in advance for your time.
Hello,
The theme is built to support WooCommerce-based payment methods. If Viva Wallet provides a WooCommerce-compatible payment gateway plugin, then it can be added and used without any issues. In that case, customers will be able to complete bookings using Viva Wallet through the standard WooCommerce flow.
At this time, we do not offer native integration with Viva Wallet, but we’re always exploring ways to improve compatibility in future updates. We’ll certainly take your suggestion into consideration.
Regards,
Hi,
I am experiencing serious issues with the booking system of this theme:
The Reservations admin page returns a “Page not found” error, making it impossible to view or manage reservations from the backend.
The room calendar also shows all dates as booked until January 2026, even though there are no such long-term bookings on Airbnb (the iCal sync is active).
I have already updated both the theme and plugins to the latest versions, restored older backups, checked permalinks, but the issue persists.
Please see the screenshot of the error here: https://prnt.sc/e0ausXGCxBkI This is the URL that triggers the error: https://www.capsimbay.com/wp-admin/admin.php?page=ux_reservation
I have sent you a detailed email at hello@uxper.co with more information. Looking forward to your urgent support on this matter.
Thanks! Anwar
Hello, we’ve responded to your email. Kindly check your inbox at your convenience. Thank you.
Hello, Thank you for your reply. However, I haven’t received any email from your side yet. Could you please double-check that the email was sent correctly?
Looking forward to your follow-up. Thank you!
Hello,
Thanks for your response, I checked again and found the email notification was not sent to the recipient. Please open a ticket in our support system here: https://uxper.ticksy.com/. Our developers will check and support you better.
Regards
Hello,
Thank you for checking. Unfortunately, my support period has already expired, so I’m unable to open a ticket on your system. I tried but it didn’t work due to the expired support.
Could you please assist me anyway, given the urgency of the issue? I would really appreciate your help to resolve this.
Thank you very much.
Hello,
You can follow the article to renew your support: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Regards
Hello,
I’ve just renewed my support for an additional 6 months and have opened a ticket on your support website. I look forward to your response and hope we can resolve this issue soon.
Thank you very much for your assistance. Looking forward to hearing from you.
Best regards,
Hello,
We have assigned our team to investigate the issue. Please monitor your support ticket for further updates.
Regards,
Hello, im getting ‘Update package not available.’ when I try to update the theme.
fine did finally update
Hello, please open a ticket in our support system here: https://uxper.ticksy.com/ Our developers will check for you. Thank you.
Hello, For some time now, we have not been receiving any messages (notifications) for room reservations via the website, either sent or received. We use WP Mail SMTP, test messages work fine, and the website form via Contact Form 7 also works. Uxper Booking is up to date. I contacted the website hosting team, and they told me everything is fine for them.
What can we do? Support has expired.
Thank you.
Hello,
Please send your website address along with one admin account to my email: hello@uxper.co so we can check the issue directly for you.
However, I recommend that you submit your request through our official support system for faster and more organized assistance.
Thank you for your cooperation.
Best regards, Kevin
I just did it. Another thing I disabled the plugins one by one, it didn’t change anything. Thank you Kevin.
Hi. We checked your site and saw you haven’t created any Email Templates yet. To receive emails for bookings, you need to create at least one Email Template and select the appropriate Email Type. To create one, go to Admin Dashboard—> Email Templates > Add New Email Template.
Regards
Thank you, I discovered your answer. What is Email Templates ! Is-it new?, i never used it! How do I configure it and get it working? I don’t see anything in your documentation about this. Thanks.
Thanks, I did it. It works fine now.
Hello, i try to sync airbnb with the website. Airbnb ask only for a link ending by .ics but from the website i can only download a ics file. We want to synchronize automatically, and with the download file it means we have to make it manually! What is the way to synchronize automatically with airbnb ? We don’t have this problem with booking.com, we can synchronize automatically.
Second point, on the website is-it normal than the Export sync url is always changing?
Thank you
Hello,
1. Please make sure you have updated the theme and the Uxper Booking plugin to the latest version. In Reservations => Ical Sync, you will see the .ics file URL for each room used to sync with Airbnb — you won’t need to download it manually for syncing.
2. That does not affect the synchronization.
Regards,
Thank you for your answer.
1. Yes everything is well updated.
When i’m in Reservations => Ical Sync the Export sync url look at this : https://domain.com/feed/uxper-calendar.ics?room_id=2483&num_name=1&rand=2419
In airbnb when I try to import the url it gives an error message. Because he wants it to end with .ics (like this : https://domain.com/feed/uxper-calendar.ics not with the id of the room)
2. Ok thanks.
Hello,
We have tested and found that the calendar connection is working normally. Please review our user guide to ensure correct implementation.
https://prnt.sc/fozCgEPj5967Regards,
Thank you. I tried again and it worked. Merci
What is going on with the last update?? i update the theme and from version 1.3.7 went to 1.10. and the site collapse What is going on?
Hello, thank you for your feedback. Please open a ticket in our support system here: https://uxper.ticksy.com/ We will check for you.
Regards
Hi
How do i solve this ? its making the banner unstable, it makes it small and at time wide in with.
My site is calle hotellekbacken.se you can go in and check
best regards
Warning: session_start(): Unable to clear session lock record in /www/hotellekbacken.se/public_html/wp-content/themes/nuss/inc/storage/native-session-storage.php on line 10
Warning: session_start(): Failed to read session data: memcached (path: memcache01:11211;memcache02:11211) in /www/hotellekbacken.se/public_html/wp-content/themes/nuss/inc/storage/native-session-storage.php on line 10
Warning: session_start(): Unable to clear session lock record in /www/hotellekbacken.se/public_html/wp-content/themes/nuss/inc/storage/native-session-storage.php on line 10
Warning: session_start(): Failed to read session data: memcached (path: memcache01:11211;memcache02:11211) in /www/hotellekbacken.se/public_html/wp-content/themes/nuss/inc/storage/native-session-storage.php on line 10
When is the new update coming ?
Hello,
The theme is trying to use Memcached to store session data, but your server seems unable to connect to it. If you’re on shared hosting, please contact your hosting provider to make sure that:
Memcached is properly installed.
The servers at memcache01:11211 and memcache02:11211 are active and reachable.
Regarding the update, we are planning to release it in early June.
Regards,
Hi! i have updated the theme but i still have the same problem. Banner is not going full width
Hello,
For detailed support, please open a ticket at https://uxper.ticksy.com/, and our support team will help you check and fix the issue.
Regards,
