1137 comments found.
Hello, why you not answer?
we just purachase, and the install crash our wordpress, I send support ticket, please also got problem with activation of the theme, we remove the old one and try to install fresh wp install. but now it has old code of verification.
Hi,
Sorry for the late reply!
What is the version of the theme you want to install? Elementor or WPBakery Page Builder.
You can check your ticket again.
Thanks!
Do you have a sample of dark version of the theme ? Or what are the options to make it completely dark?
Hi, Sorry but we don’t have a dark version of the theme. Thanks!
Hi There I am having a critical error on my site due to a theme issue – I have NUVO – is there an update due or issues with the theme clashing with new wordpress update? My hosting provider advised that this is a theme issue. Can you advise please? thanks
Hi,
What is the version of the theme you are using? Elementor or WPBakery Page Builder?
Could you please create a new topic at our email: cmssuperheroes.com@gmail.com or https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hello, when “Elementor Theme Core” plugin is enabled, page is not load. Can you update plugin or something?
Hi,
What is the version of the Elementor Theme core plugin you are using? version 1.5.5 or not.
Could you please create a new topic at our email: cmssuperheroes.com@gmail.com or https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
good morning staff. I would like the header to also appear on mobile because at the moment this is not the case. (Customizing ▸ Header), it appears only on desktop. how can I do? And Also, can I also add icon with icon and link for whatsapp in the header? thank you very much and have a nice day
Hi,
Please set up anything in Nuvo -> Theme options.
What is the header layout you are using?
Could you please create a new topic at our email: cmssuperheroes.com@gmail.com or https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hello… I purchased the theme and it doesn’t work in Elementor and wpbakery!!!! HELP PLEASE!!!!
HELLO???
Hi, we checked and replied your ticket. You can check. Thanks!
Please update theme and plugin add-on
Hi,
what is the version of the theme you are using? Elementor or WPBakery page builder?
could you please create a new topic at our email: cmssuperheroes.com@gmail.com or https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Are there any plans to update this theme? Can see it hasn’t been updated since January 2021. I use the theme on a website and there seem to be vulnerabilities in the theme now and one of the plugins ‘Elementor Theme Core’ is no longer compatible with the latest version of Elementor.
Hi,
what is the version of Elementor theme core you are using? version 1.5.4 or not?
If you need to help anything, could you please create a new topic at our email: cmssuperheroes.com@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi I purchased the theme and it doesn’t work in elementor and wpbakery!!!! I also created a ticket but you didn’t answer me !!! What is the problem I have a rush.
Hi, we replied your ticket. You can check. Thank you!
Hi good day. I purchased your theme “Cafe” but I found that the download is no longer available now. May I know if it could be replaced with any other theme?
Hi,
You can refer to the document: https://elements.envato.com/learn/install-themeforest-wordpress-theme.
If you need to help anything, could you please create a new topic at our email: cmssuperheroes.com@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hello. I have a website with your Nuvo theme. When I upgrade the php version on the hosting to php 8.1, the web fails.
Can you help me please?
Hi, Please use your site with PHP 8.0 because with PHP 8.1 WordPress and some plugins are not the full compatible. Thank you!
Hi, it doesn’t work with php 8.0
Hi,
What is the version of the theme you are using? Elementor or WPBakery Page Builder.
Could you please create a new topic at our email: cmssuperheroes.com@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
HI do you plan to add support for higher than PHP 7.0 on the WP Theme, I have tried to update to php 7.4 and get a critcal error on some pages now
Hi,
Could you please create a new topic at our email: cmssuperheroes.com@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
hi, have emailed you
Ok. We will check and reply your request. Thank you!
hi there, I have a question regarding the event listing on the modern 1 frontpage. Sort by Event date does not work. The events are sorted by publishing date.
If I am wrong, please tell me how to sort events on the Frontpage modern 1 by event date.
Best wishes Flip
Hi, Right now, event carousel sorted with event date not publish date. Thank you!
Hi again, so could you please tell me what´s wrong with my event carousel? Cause on my website the events were sorted by publish date.
You can check our replied in the ticket. Thanks!
Hello, is the template compatible with version 6.1.1 of wordpress
Hi, Yes our theme is compatible with WordPress 6.1. Thank you!
I am researching this theme, which seems largely unsupported, and or updated. I was wondering if you sell this theme as an elementor framework kit, since you are obviously not supporting as a theme any longer.
Hi, Oh no we still always update and support this theme. Our theme have 2 version with Elementor and WPBakery Page Builder. Thank you!
last update of your theme: 15 january 2021?? When will you provide a theme update ?
It has not been updated in over 2 years, this is bad form performance and security :/
Hi, Right now our theme is compatible with WordPress 6.x. we will check and update the theme as soon as possible. Thank you!
Hi, My website https://www.goldenindia.ch stopped working. I updated the PHP version to 8.0 because of expiring support for the version 7.x. But after upgrade everything stopped working. Here is the error that I am getting on the theme page.
Error: This theme failed to load properly and was paused within the admin backend.
And on website it is throwing below error. Could you please help asap?
Fatal error: Uncaught Error: Call to undefined function create_function() in /customers/7/3/4/goldenindia.ch/httpd.www/wp-content/themes/wp_nuvo/framework/widgets/newsletter.php:166 Stack trace: #0 /customers/7/3/4/goldenindia.ch/httpd.www/wp-includes/template.php(772): require() #1 /customers/7/3/4/goldenindia.ch/httpd.www/wp-includes/template.php(716): load_template(’/customers/7/3/...’, false, Array) #2 /customers/7/3/4/goldenindia.ch/httpd.www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /customers/7/3/4/goldenindia.ch/httpd.www/wp-content/themes/wp_nuvo/framework/widgets.php(9): get_template_part(‘framework/widge…’) #4 /customers/7/3/4/goldenindia.ch/httpd.www/wp-includes/template.php(772): require(’/customers/7/3/...’) #5 /customers/7/3/4/goldenindia.ch/httpd.www/wp-includes/template.php(716): load_template(’/customers/7/3/...’, false, Array) #6 /customers/7/3/4/goldenindia.ch/httpd.www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #7 /customers/7/3/4/goldenindia.ch/httpd.www/wp-content/themes/wp_nuvo/framework/functions.php(76): get_template_part(‘framework/widge…’) #8 /customers/7/3/4/goldenindia.ch/httpd.www/wp-content/themes/wp_nuvo/functions.php(1328): require(’/customers/7/3/...’) #9 /customers/7/3/4/goldenindia.ch/httpd.www/wp-settings.php(566): include(’/customers/7/3/...’) #10 /customers/7/3/4/goldenindia.ch/httpd.www/wp-config.php(90): require_once(’/customers/7/3/...’) #11 /customers/7/3/4/goldenindia.ch/httpd.www/wp-load.php(50): require_once(’/customers/7/3/...’) #12 /customers/7/3/4/goldenindia.ch/httpd.www/wp-login.php(12): require(’/customers/7/3/...’) #13 {main} thrown in /customers/7/3/4/goldenindia.ch/httpd.www/wp-content/themes/wp_nuvo/framework/widgets/newsletter.php on line 166
Hi, we replied your email request. You can check again. Thank you!
Hi I’m trying to update an old website not anymore online with your theme so I’ve a local installation.
I’m getting an issue with visual composer I think. I’ve updated your Wpbakery Old version theme and all the plugins and wordpress and php as well but the pages seems are broken.
It seems there are no way to have wide rows with no paddings (Stretch row and content (no paddings). Moreover Columns like 2/3+1/3 seems stuck (See the pic here https://fromsmash.com/osJaOcgsML-dt please).
Support has expired so I can’t submit a ticket to you. I’ve read also lots of users had the same issue and I think we can have the chance to fix this issue by ourselves to have this theme working properly.
Let me know please.
Thank you
Hi, Sorry but we can’t see your image. Could you please create a new topic at our email: cmssuperheroes.com@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
It’s a local installation…so it’s not online at the moment
what is the version of WPBakery Page Builder plugin you are using? version 6.10.0 or not? Thanks!
The latest you put in your download Old version (WPBakery) package Version: 6.5.0
Hi, the latest version of plugin WPBakery Page Builder is 6.10.0. Please send 1 request to email: cmssuperheroes.com@gmail.com so we can send it for you. Thanks!