23207 comments found.
Hi, I have three questions:
1) I added Login and Register buttons to the homepage, but they only appear on the desktop version. They’re not visible on tablet or mobile layouts. how can I fix this? tried right click & style reset with telementor editor on greyed out button but it will destroy all layout and fonts style. 2) The Cart button has disappeared and is greyed out. How can I restore it? 3) How can I make the logo bigger on the homepage? I’ve tried all available options, but it still appears small.
Hello, @w_arman,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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I am currently facing an issue activating the Porto theme license on my live website.
When I try to register the purchase code, I receive a message stating that the code has already been used on another site.
The situation is that I initially activated the theme on a local (offline) environment for development purposes. After completing the website, I moved it to the live domain: https://safecaremd.comNow, I am unable to activate the license on the live site.
Additionally, I am also facing another issue: I cannot log in to the Porto support system, and when I try to reset my password, I do not receive any reset email. Because of this, I am unable to access my account to reset or unlink the purchase code from the previous domain.
So currently: - I cannot activate the license on the live website - I cannot log in to the support system - I cannot reset the purchase code
I kindly request your assistance to: - Reset or unlink the purchase code from the previous (localhost) domain, OR - Help me regain access to my support account so I can complete the reset myself
Hello, @safecaremd,
Sorry for the inconvenience. About your license issue, I am not able to locate any license registered on any of the domain linked with your Envato username, Could you please double check that you are using the correct license of the theme while activating the theme?
Also the support account, Could you please share the email which you used to create the support account? So that I can check and verify it for you?
And please change your given bad review as we are helping you in resolving your issue, the delay cause is just because of the misplace of your conversation.
Regards, P-THEMES.
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Thank you, problem solved
You’re Most Welcome!
Hello,
On the homepage and shop pages, variable products are only showing the price range, for example `€39.90 – €46.90`, but this does not clearly communicate that the product is discounted.
The issue is that the original crossed-out price and the discounted price only appear after entering the product page and selecting a size. This tends to confuse customers, because in the product listing they cannot clearly see the actual offer or understand which is the discounted price.
From a conversion point of view, this is important: many users click into the product expecting to clearly see the discount, but since it is not visible directly on the homepage or shop page, or since they have to interact to discover it, in many cases they end up abandoning the purchase.
I wanted to ask whether you know how this behaviour can be changed on the product card, and whether you could help me with this.
The idea would be that, before entering the product page, the user can already clearly see that the product is on sale. For example, by showing a “from” discounted price, the previous crossed-out price where applicable, or some visible indication that there are discounted variations.
What I need to know is whether this can be modified through any theme option, and whether you could tell me how to do it or help me implement it.
Thank you!
https://ibb.co/wrFnjN8FHello, @nodos,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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ok thanks!
You’re Most Welcome!!
Hi there. Please reset my license from the old domain. I have tested this theme on one domain, and I am not using that domain anymore. I want to use the theme on a different domain. Please tell me what to do! I have tried to do it myself, but it is not working
Hello, @zattuvision,
I have searched in the DB and do not find any license registered on any of the sites linked with your Envato username. Could you please contact us via our support system with your theme purchase code PDF file so that we can check/verify and reset it for you, then you will be able to reuse it.
Regards, P-THEMES.
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After a few years of not using the template, I’m trying to activate it but it won’t let me. I get a message that the template is on another site. I don’t have any other site that this template is on, in the past I tried the template on a domain that I deleted after a few days. I’m trying to log in to support, but since I forgot my password I can’t. I’ve been trying to recover my password several times but I don’t receive an email to recover my password. I sent a letter but there’s no response. I want to use the template, please solve my problem. Thanks in advance!
Hello, @floraps,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain, and let me know the result.
Regards, P-THEMES.
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Hello,
After updating to the latest version, WPBakery is no longer functioning properly. When editing pages, elements such as text blocks are no longer visible and therefore cannot be edited. I can still see the section blocks, but the elements within those sections are missing.
When I switch to the WordPress editor, I can see all the code, including the text that should appear in the text blocks. The frontend editor also no longer loads.
Additionally, it seems that many elements are no longer available in WPBakery Page Builder. For example, when I click the ”+” button to add content, there is no option to add a simple text block anymore.
I have tried rolling back to earlier versions of the theme via version control, as well as removing and reinstalling the WPBakery plugin. I also disabled all plugins and re-enabled them one by one to check for conflicts, but nothing resolved the issue.
What could be causing this problem?
Hello, @thecreativelabnet,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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While using Elementor, Porto Google Maps element keeps displays a message to change the Google Maps API key, eventhough the key is valid, and fails to display on the website correctly. PLEASE FIX.
Hello, @jminst,
I’ve checked your site, and the Google Maps is working properly now. Please clear your browser cache and check again on your end.
For reference, you can view this screenshot: https://postimg.cc/qtRPn8qN
Regards, P-THEMES.
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It displays properly because I used Elementor’s Google Maps element instead of that of Porto theme.
Hello, @jminst,
If you open the browser console on that page, you’ll see the error shown here: https://postimg.cc/G8BWssrQ
For more information and detailed guidance, please refer to the official Google Maps documentation: https://developers.google.com/maps/documentation/javascript/overview#Loading_the_Maps_API .Regards, P-THEMES.
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That error on the developer console only appears when Porto Google Maps element is used. When I use Elementor’s Google Maps element, the page loads normally without any relevant error (see the bottom of https://www.forcegauge.co.kr ). I also already mentioned that “Please change the Google Map API Key.” message appears in Elementor edit screen: https://postimg.cc/CnfP3y7g
Hello, @jminst,
We have to check the settings on your site, and for that, we kindly request you to please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi i can’t acces to the reset sites page
https://www.portotheme.com/support/reset-sites/it say : Invalid request!
Hello, @alexissatok,
The issue has been resolved, and everything is working fine now. Please try again after clearing your cache. If you still experience any issues, kindly contact us through our support system—we’ll be happy to check and provide further assistance.
Regards, P-THEMES.
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No, this is completely unacceptable. How is it possible that after purchasing a theme, linking it to a domain, and properly configuring it, your support cannot allow a client to unregister it and assign a new domain?
This is sheer madness. I’m extremely frustrated because it prevents me from using the theme while it sits dormant. You need to implement a mechanism that allows clients to manage their resources efficiently rather than leaving them powerless.
Kindly assist me immediately—I need a solution.
Hello, @samsonsyengo107,
You can check and manage your list of licenses here: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
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Hello, @samsonsyengo107,
Could you please contact us via our support system? We will check and share the details with you.
Regards, P-THEMES.
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Hello. I really need access to reset sites. I have 9 licenses from you. I don’t know where i use and wich code…
Hello, @stefanul2004,
You can check and manage your activated licenses on our support site here: https://www.portotheme.com/support/reset-sites/
If you still need assistance, please create a support ticket through our system, and our team will be happy to help you with all the details.
Regards, P-THEMES.
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i know the procedure, i use it a few times over the years. but now it is not working… invalid request is the answer.
Hello, @stefanul2004,
Could you please contact us via our support system? We will check and share the details with you.
Regards, P-THEMES.
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When trying to update the Porto theme, I receive the message:
Update failed: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site URL.
When I click the link to request a reset of the purchase codes, I receive an incorrect password message. When requesting a password reset, I don’t receive any email with a link.
I logged into ThemeForest, reset my password, and still can’t access it. I need to resolve this today.
Hello @sambali,
Please try to deactivate the license code from the site then activate it again and then try to update the theme. I am sure your issue will be solved. See the screenshot: https://ibb.co/LXPdqH9r
Regards, P-THEMES.
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Hello @sambali,
Please try to deactivate the license code from the site then activate it again and then try to update the theme. I am sure your issue will be solved. See the screenshot: https://ibb.co/LXPdqH9r
Regards, P-THEMES.
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I purchased the Porto theme and installed it on a WordPress site. However, I can’t update it because I receive a message saying that the license is being used on another site. But I only use it on one site. What’s happening?
Hello @sambali,
Please try to deactivate the license code from the site then activate it again and then try to update the theme. I am sure your issue will be solved.
Regards, P-THEMES.
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Hi, i bought the theme recently and did the install only now. I’m seeing the theme is bundled with old version of slider revolution 6.7.51. Does the theme compatible with slider revolution 7.0.5.1 ? Is it planned ? Thanks
Hello, @j-okini,
The latest version of the theme is currently in the testing phase alongside the newly released version of the plugin, which was updated just a few days ago. Once testing is completed, we will include the updated plugin in the theme package and release it with the next theme update.
In the meantime, if you require the latest version of the plugin, please feel free to contact us through our support system, and we will be happy to provide it to you.
Please note that the latest version of the plugin will always be included with each new release of the theme.
Regards, P-THEMES.
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ok, thanks. How long (more or less) for releasing the new version ?
Hello, @j-okini,
I’m sorry, but I don’t have an exact timeframe for the update at the moment. However, it will be released soon.
Regards, P-THEMES.
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I built a header under templates and published with all conditions, and the default is still showing. I have cleared the cache and checked in incognito mode, and it’s still not working.
Hello, @BGATHERTON,
If you set the conditions properly, then it should show and work properly on your site. We need to check the situation on your site, please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hello, I tried to use this theme on one of my projects but ended up using a different one, would you please reset my purchase code. I want to try and us it on the one I am working on now. thanks
Hello, @gatorman2012,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain, and let me know the result.
Regards, P-THEMES.
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Hi, I have a few pre-purchase questions:
1) Is it possible to hide prices and only show them after a client logs in? 2) Can I approve clients before they are allowed to create or use an account? 3) If this theme doesn’t include B2B features, which plugin would you recommend for running a wholesale webshop?
Hello, @w_arman,
1. You can enable Catalog Mode to completely remove the product price, or use the “Select roles to see product price” option available in the theme settings. This allows you to control which user roles can view product prices.
2. WooCommerce does not include this feature by default, but you can easily add it using a third-party plugin.
3. The Porto WordPress theme is fully compatible with Dokan and WCFM plugins, so you can easily use them on your website to enable multi-vendor functionality.
Regards, P-THEMES.
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How many days or weeks you reply our tickets? I need a technical support and its urgent. But still noone answer? Ticket ID: #66427
Hello, @mustafacoskun,
Sorry for the inconvenience. We typically respond to support tickets within 24 hours and always try to reply as quickly as possible.
Regarding your support ticket #66427, we had already responded, and it appears that the issue was marked as resolved on your end: https://postimg.cc/sGsf5YHT
When a ticket is marked as solved by the user, it is automatically removed from our to-do list.
I hope this clarifies the situation. If you still need assistance, please feel free to reopen the ticket and reply there. We will be more than happy to help you further.
Regards, P-THEMES.
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When I go and reset the password for support it will NOT SEND me a email – been trying for days
Hello, @lighthousewebcreations,
Could you please let me know which email you used to create the support account on our support system here: https://www.portotheme.com/support/ so that I will have a look into it for you and help you out.
Regards, P-THEMES.
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sales @ lighthousewebcreations . com
Hello, @lighthousewebcreations,
Thanks for sharing your email. I have successfully created the new support account for you via your email, and the password reset email has also been sent to that email. Please check and follow it, and you will be able to Login to your new support account.
Regards, P-THEMES.
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So Now what this should be the simple part to LOGIN
Hello, @lighthousewebcreations,
I can confirm that both of your support tickets have already been replied to by our support engineer (#66469, #66468), and I have again sent the password reset email to your registered email. Please check it and follow it. After that, always try to Login to your support account via this link: https://www.portotheme.com/support/
Regards, P-THEMES.
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Can I use a theme I previously purchased on another site? My old site closed down, and I want to reuse this theme on a new domain.
Hello, @yildiz86,
Yes, you can. I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain, and let me know the result.
Regards, P-THEMES.
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Hello. Thank you very much for your help. However, I have a problem. I think it’s due to the theme. The site’s admin panel page is very slow. Could you please help me?
Hello, @yildiz86,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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