6665 comments found.
Pre-sale question – Your theme looks like a great fit for a fireplace showroom website we are planning to build. However, the website will function as a product catalogue rather than an e-commerce store, as customers will not be purchasing products online.
Would it be possible to use the product category and product page functionality purely as a catalogue (for browsing products and viewing specifications) without enabling checkout or cart features?
We would like to confirm that the theme works well in a non-ecommerce catalogue-style setup before proceeding.
Thank you in advance.
Would it be possible to use the WooCommerce product category and product page functionality purely in catalogue mode (with cart and checkout disabled), while still allowing product browsing, filtering and specification-style product layouts?
We would also like to confirm whether prices and “Add to Cart” buttons can be removed globally.
We just want to ensure the theme works well in a non-ecommerce catalogue-style setup before proceeding. I specifically need confirmation on the following, please:
✔ filtering still works ✔ product templates still behave normally ✔ price visibility can be controlled globally
Pre sale question.. i don’t want to use elementor. can I do everything with wordpress core editor? tnks
Hi giammi73,
Thank you for your interest in our theme. You can use the WordPress core (Gutenberg) editor for creating and editing your pages. For example – https://xstore.8theme.com/gutenberg/it-service/ https://xstore.8theme.com/gutenberg/handmade-decor/ https://xstore.8theme.com/gutenberg/fashion01/ https://xstore.8theme.com/gutenberg/corporate-studio/
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The 8Theme Team
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I’m trying to create a new topic on your support page and it won’t allow it. The New Topic Title is outlines red and I can’t proceed. How do I get support??
Hi utopiastudios,
Thank you for getting in touch with us.
https://prnt.sc/hhTAX1MZN2Fi – this means you just need to enter a longer title of at least 40 characters.If you encounter another type of error, please contact us by email using the contact form on this page – https://themeforest.net/user/8theme
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How long your Birthday offer will be there? Also, It will support any POS plugins too right? Also, as per demo page same can get by one click demo right?
Hi Gobikrishna,
Thank you for your message and interest in our Birthday offer. The promotion will be available for a limited time, so we recommend taking advantage of it soon.
Regarding your question about POS plugins, our theme is compatible with most standard WordPress and WooCommerce plugins.
Yes, you can import the same layout and content using the one-click demo import feature.
Our support team is consistently accessible to provide assistance through our support forum after purchase – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello XStore Team,
I am currently using the XStore theme with WooCommerce and I want to achieve a layout similar to this page:
https://valuchiwatches.com/collections/mensOn that page, there is an image/banner placed between the product grid items (for example after a few products, a large banner image appears inside the grid).
I would like to know:
Is it possible in XStore to insert a banner/image inside the product grid (between products)?
If yes, what is the recommended method to achieve this?
Using Static Blocks
Using Elementor Products Archive Builder
Using custom hooks or code
If this feature is not supported by default, what would be the best workaround to achieve this layout?
My goal is to place a promotional banner inside the product listing grid, not only at the top of the category page.
Thank you for your guidance.
Best regards.
Hi, Mvahora1,
Thanks for your request.
We will check the popularity of your request by customers votes – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/
At this time, you can try next php snippet that you can add in your child-theme/functions.php ( https://prnt.sc/oqz49anyFKs8 ):
add_action('etheme_product_grid_list_after_product_item'
global $woocommerce_loop;
$repeat_banner_each_x_product = 5; // after each 5 product banner be shown
if ( ($woocommerce_loop['loop'] % $repeat_banner_each_x_product) == 0) {
if ( is_shop() )
echo '<div>Custom text after each 5th product item on shop page</div>';
elseif ( is_product_category() )
echo '<div>'.do_shortcode('[block id="968"]').'</div>';
}
});
Static block [block id=”968”] is copied in backend settings -> Static blocks ( https://prnt.sc/ezfe7EGG_UI8 )
Frontend example: https://prnt.sc/xk7XtcjQWtqc (shop), https://prnt.sc/WgRfdPgT0sPR (category banner)
If you have any additional questions or concerns, please do not hesitate to reach out to us. If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi XStore Support,
I’m trying to limit the product gallery container height to a 4:5 aspect ratio with center crop on the single product page. I want the gallery container itself to have a max aspect ratio of 4:5, so if the image is taller than 4:5 it gets cropped from center, and if the image is shorter (like 1:1), the container should shrink automatically to match the image ratio.
I tried the following CSS in Theme Options > Custom CSS but it’s not working:
.product-images .woocommerce-product-gallery .woocommerce-product-gallery__image { overflow: hidden !important; } .product-images .woocommerce-product-gallery .woocommerce-product-gallery__image img { width: 100% !important; max-height: 100% !important; object-fit: cover !important; object-position: center !important; }
Could you please provide the correct CSS selector for the main gallery container to control its max height/ratio? I do not want to set a fixed pixel height — I want it to be ratio based and responsive.
Thank you.
Waiting for your response.
Thank you.
Hi, Kazisabit,
Thank you for reaching out to us.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
We use comments for pre-sales questions only. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the site URL. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi,
Thank you for the response, but the article you shared is about WooCommerce image size settings. My question is different.
I want to limit the single product gallery container height to a max aspect ratio of 4:5 with center crop. If the image is shorter (like 1:1), the container should shrink to match the image naturally.
Could you please provide the correct CSS selector for the gallery container to achieve this?
Thank you.
Plz reply this comment.
Hi, Kazisabit,
We use comments for pre-sales questions only. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the site URL of a product from your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Thanks
Hi, Kazisabit,
You’re welcome!
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The 8Theme Team
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https://xstore.8theme.com/elementor3/architecture-studio/project/luxurious/
On your Architecture example portfolio project, the project page lists the project details and attributes. However, I’m not seeing a place to enter or create attributes that you have in your example such as: Location; Project Component; Square Feet; Completion Date.
The XStore Portfolio Settings only allow the creation of “Portfolio Categories” but no place for attributes (like for Woocommerce Product Categories>Attributes).
The individual Project Page settings only lets me select a Porfolio Category via checkbox, but I’m not seeing a place where I can enter the product details like you have on your Architecture demo such as the Location etc.
Can you please tell me how to create the Project details like you have in the demo? Thanks
Hi, Stylish1,
Thank you for contacting us and for using XStore.
Please post your question via our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I can see a button called Get Started in the header area.. i am unable to remove this button link.. pls advise.. this button takes to the Themeforest link
Hi, vinaykatwe,
Thank you for reaching out to us.
XStore Builders > Header Builder with Elementor > edit template – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello! I would like to have the product category menu that I have on the Shop page and on the single product page. How do I do that? I tried using the widget but it doesn’t show it. That’s on the desktop version. For mobile I would like that side filter to appear (like it is on the shop page). Thank you!
Hi, Mos-Martin,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URLs of your pages – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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can you please share any Linked Variations Products demo page link?
Hi, Umerrock,
Thank you for getting in touch with us.
Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/
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The 8Theme Team
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Hello!
I have a problem with the header/menu on my mobile. It apears like on desktop and its all crumble up … it looks really bad. Wheneever I clear Cache (litespeed) the header/menu looks good on mobile but after a few minutes it goes back to the desktop version. it really bothers me.. and clients are complaining.
this is what it looks like on mobile: https://snipboard.io/EK6aqI.jpg
this is how it should look like on mobile: https://snipboard.io/A2B4qT.jpg
also after the clear cache this is how it looks on desktop: https://snipboard.io/oT7qDX.jpg
So there is something wrong with it… Can you please help me with this?
Hi, Elenaiosub,
Thank you for getting in touch with us.
We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.
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The 8Theme Team
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Thank you! it seems its working for now.
Hi, Elenaiosub,
You’re welcome!
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The 8Theme Team
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i want to ask, photo reviews from xstore to villa theme photo reviews move is possible? https://codecanyon.net/item/woocommerce-photo-reviews/21245349 to this
Hi, Umerrock,
Thank you for getting in touch with us.
XStore has a feature called Customer Reviews that allows you to display image reviews on your site – https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/
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The 8Theme Team
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I bought the Niche Market 02 theme and installed it. The strange thing is that the homepage is very cluttered and the header is missing. It looks good as in the demo, but 80% of the site is cluttered.
Hi, SHIDRI,
Please disable all 3rd-party plugins and then import the demo content. We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.
Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://gyazo.com/37049e537d84eefd7c1101f484058a67 before importing the desired version via XStore > Import demos.
Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.
Warm Regards,
The 8Theme Team
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The problem has been successfully resolved. Thank you.
Hi, SHIDRI,
You’re welcome!
Warm Regards,
The 8Theme Team
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why keep failing update to the latest theme? I use child theme. Update failed: 504 Gateway Time-out 504 Gateway Time-out nginx. usually its fast, what did you do to this new version, its problmatic
Hi, Crafter23,
Thank you for reaching out to us. We are sorry to hear that you are experiencing difficulties updating to the latest theme version. The 504 Gateway Time-out error usually indicates a server-side issue, such as a timeout during the update process.
We kindly recommend the following steps:
1. Clear your website and server cache, then try the update again.
2. Ensure that your server meets the theme’s minimum requirements and that sufficient PHP memory and execution time are allocated.
3. If the issue persists, please try updating the theme manually via FTP or through the WordPress dashboard by uploading the new version.
Warm Regards,
The 8Theme Team
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Hi team, can you please guide on how to install elementor pro??
Hi, Abdul_,
Thank you for contacting us and for using XStore.
Our demos use the PRO Elements plugin. It is a modified version of the Elementor Pro WordPress plugin, originally created by Elementor Ltd. Similar to the original, it is licensed under the GNU General Public License, version 3 (GPLv3). However, unlike the original, it is completely free and does not require activation for use. Please read this article – https://www.8theme.com/documentation/xstore/plugins/elementor-pro-compatibility/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum. – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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HI, there is this strange issue that appears almost twice or thirice a month. The products on the shop archive page, they automatically dissapear suddenly. and I have to manually flush the permalinks again to show them again. As it is an ecommerce store, our client looses business and has to call us to inform us. Can you please fix this permanently or share a fix that would resolve this issue permanently.
Hi, Digisails,
Thank you for reaching out to us. We understand the inconvenience caused by the recurring issue with products disappearing from the shop archive page. Please note that this behavior is usually related to permalink or caching settings rather than the theme itself.
We recommend checking the following:
1. Ensure that your WordPress, theme, and all plugins are updated to their latest versions.
2. Clear all caches (including server, plugin, and CDN caches) after making any updates or changes.
3. Disable third-party plugins temporarily to identify if any of them are causing conflicts.
4. Re-save the permalink settings once after completing the above steps.
Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
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The 8Theme Team
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I tried with Storefront, the products are showing there. Can you please help!
Hi, Digisails,
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello XStore Team, I am currently building my Shop page using Elementor and the XStore Product Widget. I am trying to achieve a consistent 4:5 (Portrait) aspect ratio for all product thumbnail containers. My goal is to have a fixed “window” (container) that maintains this 4:5 ratio regardless of the original image dimensions, using a “cover” effect so the image fills the box without distorting. The issue: When using the Elementor widget, I see options for custom dimensions, but setting them (e.g., 800×1000) either results in a 1:1 square or the container simply follows the original image ratio (no cropping/fixed box). My questions: 1. Is there a specific setting within the XStore Elementor Widget or the XStore Theme Options to force a fixed 4:5 container ratio for product archives? 2. If not, what is the “XStore way” to ensure all product images in the grid align to a 4:5 ratio without using custom CSS? Feature Request: If this is not currently a native toggle in the Elementor widget, please consider this a formal feature request. Many modern e-commerce stores use 4:5 or 2:3 ratios. Having a “Product Image Aspect Ratio” dropdown (1:1, 4:5, 3:4, etc.) directly in the Elementor widget settings would be a major improvement for design consistency. Looking forward to your guidance.
Hello, Kazisabit,
Thank you for getting in touch with us.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ To apply settings for images from Appearance > Customize > WooCommerce > Product Images you need to regenerate thumbnails using appropriate plugin. These settings for images come from WooCommerce plugin, not from our theme, you will get the same result on the Shop page even after activating another theme, not XStore. We would recommend you use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery, or you can use the CROP option.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi
Please update revslider to the latest version (6.7.41). It causing script issues and needs to be updated.
Hi, Spectralus,
Thank you for contacting us regarding your concerns.
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins.
We would like to inform you that the plugin author has not yet released an official update for the plugin, available for theme authors. We will proceed with updating the plugin on our end as soon as the new version is released on CodeCanyon.
We appreciate your patience and understanding in this matter.
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The 8Theme Team
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Hello. Is there a problem with the Products Page Custom Tab? cause after the latest update the accordion shows nothing in the place of the custom tab content. To help you more, if you update only the xstore core plugin the custom tab works fine. The moment you update the theme, the content of the custom tab never appears.
Hi, Mikripatrida,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We’ve tested tabs on one of our sites and saw no problems with them.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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You think it is fair for us to pay for support for a problem that occurs only after your theme is updated? Like if we are responsible for your development?
We found the cause of the problem but not the solution. It seems that after the update if you do not use the “product builder” the custom tab does not work. If you use the product builder it does.
Problem is the product builder does not work well in other areas so we do not want to use it. We would like to stay as it is, without the product builder.
So we would appreciate if you fix the problem and answer to us here with the solution.
Hi, Mikripatrida,
Thank you for providing more details this time.
Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/ and then clear cache.
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The 8Theme Team
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It seems to work like a charm! Thank you! Much appreciated!
Hi, Mikripatrida,
You’re welcome!
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The 8Theme Team
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In new version Xstore theme 9.7 you have problem on Megamenu.css and other megamenu css files (together 4x files) . The code uses spaces that affect the width of the megamenu. This means that if someone uses staticblock images in the megamenu, it will change the width and scatters the whole menu. Just let you know, i repair my own on code 
Hi Netfunko,
Thank you for reporting this and for sharing your findings.
We have already identified the cause of the issue related to the megamenu CSS spacing and have released a fix for it.
You can apply the patch #972695 directly on your website using our patch system: https://prnt.sc/WDjiBfQrtomLAfter applying the patch, please clear the cache and verify that the megamenu width is working correctly, including cases where static block images are used.
This fix will also be included in our upcoming update, so no additional action will be required after updating the theme.
Thanks again for bringing this to our attention, and we appreciate your proactive approach.
Kind regards,
The 8theme team
