12998 comments found.
It is not possible to update the Ronnebi theme for the website ristorantetarello.it using regular license number . The update failed: The package could not be installed.
Hello!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP and FTP access details?
Best regards,
DFD Support Team
That´s the second time, that the update doesn´t work:
DFD Ronneby Du hast Version 3.5.69 installiert. Aktualisiere auf Version 3.5.70.
Entpacken der aktualisierten Version … Die neueste Version wird installiert … Die Theme-Aktualisierung ist fehlgeschlagen.
Beim Aktualisieren von DFD Ronneby ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien.
I´ve installed it manually the last time and the frontend crashed.
Hello!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
I already contacted you via the Ronneby website incl. ticket and received no response. That’s why I’m writing again here, since the update failed once more.
I’m now writing a short email to you regarding a ticket from another year. Please assign it to the correct one, and then I’ll need a solution. Previously, the Ronneby update always went through, including the core and plugins.
Thanks
Done. Wrote a mail to dynamic…...works@....
We were unable to locate the email you sent earlier, but we did find the one you just sent. Our specialists are already looking into your website. We will send you a reply via email once the issue has been resolved.
Hello. I am also having trouble with missing ronneby core plugin. I downloaded latest theme update, but it is still not working. Thank you in advance
Hello Utilitasw!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hi, I’m updating a website built with Ronneby.
I’m currently using:
latest Ronneby version WPBakery Page Builder 8.7.2
The original site uses “Ultimate Addons for WPBakery”, but it’s an old version.
Before purchasing a new license, I’d like to confirm:
Is the latest version of Ultimate Addons fully compatible with the current Ronneby version?Hello Ferjeger!
This theme is fully compatible with the Ultimate Addons for WPBakery plugin.
Best regards,
DFD Support Team
I am getting this error after updating the theme:
Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=6817fa1d-5f31-4435-9d07-ff61e1de5a01…
Unpacking the update…
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
Ronneby Core plugin is deactivated an cant be updated and it broke my site.
Please help ASAP. Theme is already activated and there is noway I can deactivate and reactivate the theme again.
Already submitted the ticket with access details.
Hello Aansari!
We have received all of your requests. We have fixed the issue and updated the plugin. We have responded via email. This problem should not occur again in the future.
Best regards,
DFD Support Team
Thank you
You’re welcome.
I am getting this error after updating the theme:
Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=6817fa1d-5f31-4435-9d07-ff61e1de5a01…
Unpacking the update…
Installing the latest version…
The package could not be installed. The package contains no files.
Plugin update failed.
Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
Ronneby Core plugin is deactivated an cant be updated and it broke my site.
Please help ASAP. Theme is already activated and there is noway I can deactivate and reactivate the theme again.
I have already submitted the ticket.
Hello Aansari!
We received an email and replied to it.
Best regards,
DFD Support Team
Hello there,
Similarly to a previous comment I tried to install the latest template version (3.5.70) but it seems Ronneby Core is missing.
The Envato link also no longer seems to work for the update and even after re-connecting, I am still unable to run the update since. This may also be because of the missing Ronneby Core plugin files.
{ “success”: false, “data”: { “update”: “theme”, “slug”: “dfd-ronneby”, “oldVersion”: “3.5.66”, “newVersion”: ””, “errorCode”: “incompatible_archive_empty”, “errorMessage”: “The package could not be installed.” } }
Please could you assist?
Thank you!
Hello FertileBeings!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hi there, I tried to submit a ticket, but have to sign in. Tried to sign up with the purchase code received from Envato, but this did not work. Is there another way to sign up to be able to submit a ticket?
More information from network trace as to why the purchase code registration might not have worked (error in console):
wp-login.php?action=register:1 Mixed Content: The page at ‘https://rnbtheme.com/documentation/wp-login.php?action=register' was loaded over HTTPS, but requested an insecure favicon ‘http://rnbtheme.com/documentation/wp-content/uploads/2017/10/favicon.ico'. This request has been blocked; the content must be served over HTTPS.
Could you please contact us via Envato contact form.
Hello there, thank you for getting back to me! I have sent the enquiry via the Envato Contact Form. I noticed that you have responded to someone else’s comment about the same issue above, stating that the issue has since been fixed, however I am still seeing the problem when I try to update the theme via Wordpress Admin:
{ “success”: false, “data”: { “update”: “theme”, “slug”: “dfd-ronneby”, “oldVersion”: “3.5.66”, “newVersion”: ””, “errorCode”: “incompatible_archive_empty”, “errorMessage”: “The package could not be installed.” } }
When I download the theme files again, I still don’t see the Ronneby Core plugin files?
We received your inquiry via the Envato Contact Form and have responded to it. Please provide the requested information in your reply to our email so we can resolve the issue.
Hello, I have send you an email regarding the update, please contact me when you can
Hello!
The reply has been sent to your email address.
Best regards,
DFD Support Team
Hello,
We tried to install the latest template version (3.5.70) but are experiencing an issue regarding Ronneby Core update. “The package could not be installed. The package contains no files. The plugin update failed. Plugin not activated”
Fyi: your support/ticketing platform is down
Can you help us?
Thank you,
Regards
Hello Digitives!
Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
Hi Team, ive just sent you an email in regards to updates i am unable to do. Through your ticket system
Hello!
Yes, we received your inquiry and have sent our response to your email address.
Best regards,
DFD Support Team
Okay, reply sent.
Okay, you can now login.
Thank you
Just heads up to anyone reading this, the support these guys offer is super fast and 100% well worth the money i spent on using their theme !!!
Thank you for the compliment.
Hello, I’ve been using the theme for several years, but unfortunately, I’ve recently encountered a problem. When I try to update the theme, I get the error “An error occurred while updating DFD Ronneby: The package could not be installed. The package contains no files.”
Could I please get in touch with you regarding this matter?
Hello Lukas!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Thank you for your quick reply, I have already sent the ticket few minutes ago.
I can’t find your request. Please let me know which email address you used to send it. Please include the email address up to the @ symbol.
I sent the ticket from the same address. lukaszwlodek. I’ve now done this on the Envato contact form as well. Thank you for your time
We received your message and have sent a reply to your email address.
Many thanks for your express help <3
Let me know if you have any questions left
I updated my purchased theme to the latest version, but unfortunately it is impossible to update the core-plugin Got the message: The package could not be unpacked The plugin contains no files Plugin installation failed. Is there anything I did wrong during the update?
Hello Anjatschau!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP and FTP access details? Please also provide any screenshots you already have.
Best regards, DFD Support Team
ello,
I have a website (calantha.es) using your theme for a long time. I’m experiencing fatal errors that prevent me from uploading/activating plugins (Fatal error has occurred).
I contacted the original webmaster who built the site, and he recommended repurchasing and reinstalling your theme. I bought it, but I can not even deactivated the them to put the new purchase code..
Could you please help me? I’m happy to provide temporary wp-admin access or error screenshots. What steps should I follow?
Thank you in advance for your support.
Hello Solucionesadwords!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP and FTP access details? Please also provide any screenshots you already have.
Best regards,
DFD Support Team
I have tried to sing in in your website to send you a ticket and doesn’t work ¿?
We received a letter from you. We have sent a reply. Please send the information to that address.
What is going on? “The package could not be unpacked. The plugin contains no files. Plugin installation failed.” This has been going on for weeks now. I wrote your support without any answer. I have bought 3 licenses. I think this is critical.
Hello Mikael!
There is indeed an issue with the theme update. This is not related to the theme or plugin update itself. It is related to the database that stores the link between the website URL and the purchase code. Unfortunately, this issue cannot be resolved automatically, so we are fixing it manually. We received your request, but unfortunately replied to the wrong email address. Please send links to your websites and access details for the admin panels to the email address (from which you received the reply), and we will fix everything.
Best regards,
DFD Support Team
Thank you for fixing it and for a quick response.
I’m glad the issue has been resolved.
Hello,
I recently purchased Ronneby and installed the theme on a fresh WordPress installation.
When the setup wizard tries to install the required plugin “Ronneby Core”, the process fails with the following message:
“The package could not be unpacked. The plugin contains no files. Plugin installation failed.”
It seems the installer downloads an empty package from: http://dfd.name/check/plugins.php?plugin=ronneby-coreCould you please advise how to install Ronneby Core correctly?
Thank you.
Hello Ferjeger!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hello, I managed to update the Theme at the new 3.5.70 version. However now the update for Ronneby Core does not work: “Ronneby Core Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=2c20734d-0eb2-40d0-8a6f-e7bf4d53f7b … Unpacking the update … Installing the latest version … The package could not be installed. The package contains no files. The plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.” And the website is not working anymore cause of this!! Is VERY urgent as it is a client’s website, not very happy about the issue you are causing. Thanks
Hello Floraluna!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards, DFD Support Team
Hi!
When trying to update the plugin Ronneby Core I get this message: Updating Plugin: Ronneby Core Downloading update from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=2c20734d-0eb2-40d0-8a6f-e7bf4d53f7b … Unpacking the update … Installing the latest version … The package could not be installed. The package contains no files. The plugin update failed. Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
I tried uploading the latest release of the theme.
Can you help me? /E
Hello Elinmariaeriksson!
Could you please get in touch with us via ticket here or Envato contact form and clarify the WP access details?
Best regards,
DFD Support Team
Hello, although i am glad your site is back up, there are things that dont work yet, your customer suppor system trough tickets are not validating or registering the purchase code to actually be able to request support. the theme was purchased yesterday by my boss at my request because to me your theme is one of the best multipurpose themes out there and now i have him breathing down my neck because the ronneby core plugin is not instaling, i think he wrote already from his account. Your response sent him to your CS page that is not working. I read the Help forum and found a post about core issues and a link to a screenshot that is also down, it wont show up. please fix this issue or if you could give us a timeline as to when it could be back up the CS page to file a ticket that would be great.
I really love your theme and i would hate if my boss request that i contact theme forrest to ask for a refund, i hope it gets fixed soon.
Best regards.
Hello Kbrazz!
We are very glad that you like our theme. Programmers are working on the registration issue. Could you please contact us via Envato contact form.
I understand that the person you are referring to is serranoj87. If it is him, he wrote a letter via the Envato contact form and received a reply by email.
Best regards,
DFD Support Team
I’m curious to see the theme preview, but when I press the “Live preview” button, it doesn’t work: “Error establishing a database connection”
Hello!
The website is back up and running. You can now view it.
Best regards,
DFD Support Team
I just purchased the theme but it has an issue with the core, i tried installing it but it wont work, i also tried reaching out but the site is down. What do i do?
Hello Serranoj!
The website is back up and running. You can now install everything and, if necessary, submit a request here.
Best regards,
DFD Support Team
i tried submiting a ticket login in with my purchase code but it won´t verify it, the site is up but the issue persists. i cant install the theme core plugin and it´s mandatory. i have a capture with the error code, it says PCLZIP_ERR_BAD_FORMAT (-10) : unable to find End of Central Dir Record signature
Could you please contact us via Envato contact form.
