98 comments found.
How do we rename the right side header button that slides out the side area, currently labeled “Info” with an asterisk icon. Can we change that too?
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Halstein Core plugin or other bundled plugins and search for labels there.
Side Area opener widget can be edited in Appearance > Widgets in Header Widget areas where it’s currently placed.
More options for Side Area can be found in Halstein Core Options > Side Area.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I’m trying to log in to the support center, but it won’t go through. I tried to install the website template on a temporary domain to migrate to the correct domain, but that domain was erased before deactivating the theme from that domain. Now I can use the theme in the correct domain. Can you guys help me out please?
thanks, Boris
Hello,
Thank you for using our theme.
We deregistered the purchase code for you. You should be able to register the theme now.
If you are getting the “Working” message when you try to login to your account, please clear your browser and try again.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Mikado Portfolio part of
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Hi! I have a problem with the Header top area widget. I try to change email and phone number and I can’t do it. They just disappeared and I can’t put new data there. The website is https://opustrust.eu/
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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I have the problem, the Halstein Testimonials section stopped bulling the data. Can you help me. I have tried reloading the slider. its on this site https://www.aspiraconsulting.com/
Hello,
Thank you for using our theme.
Please update the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
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I customised the theme by putting links in the slide images and they only work on some computer versions. On other computers the links don’t exist, I’ve followed all the server recommendations that the documentation requires. So my support has expired and I have no way of knowing what is causing this error. However, the site is giving me two versions of the same site, how annoying.
Hello,
Could you please let us know which slider element are you using so we can check its’ behavior on our installation? Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I used Consulting Home. Placing 5 service images in each of the images should open the appropriate service. On the IMac 21 it opens, but on windows screens or imac screens under 13 inches it doesn’t open. I’ve created some buttons on the page using Elementor, it also shows the same link errors.
Thank you.
We couldn’t reproduce this on our installation of the theme.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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I just bought the theme and I am trying to import the demo. It is stuck at 98% with a message “Files don’t exist”
In the front end, the text is also jumbled up.
Moreover, when I click “Visit site” from the dashboard it shows a 404 error.
I reset the Wordpress installation, activated the theme and tried importing the demo again. But still same issue.
My ticket # 284713
Can you please help?
I got this fixed.
Hello,
We are glad that you’ve managed to resolve this in the meantime.
We will leave info on how to resolve this in case some other user faces the similar issue:
The “Files don’t exist” message when import reaches 98% means that everything is imported except sliders and they can be imported manually by following instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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When importing the theme, around 98%, it showing error ’ Files don’t exist. ‘
Hello,
This means that only sliders haven’t been imported, however, they can be imported separately. See one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Hi There, I have purchased this theme and i am facing issues editing the template in Elemontor. Its appearing as only in Single Container with Text Editor with code written, which is something really suprising. Isnt the pages are meant to be in different sections and containers for section ?
Hello,
Thank you for reaching us!
This usually occurs if the demo hasn’t been imported correctly (if Elementor wasn’t activated prior to demo import).
You can reset the database as explained in this article and try to import demo again (do note that this will clear all WP content, basically reverting your site to the point when you just installed a fresh copy of WordPress). Also, please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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please make it easier to reset license… i had to move webspaces, tried to install on a different subdomian after deleting my old install… now it won’t let me registerer with my purchase code. what do i do?
Hello,
You can also deregister your purchase code via our Help Center by following instructions from this article this article. If you need further assistance, please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
Mikado Portfolio part of
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How do we deregister a theme that was once tested on a domain that does not exists anymore? I am not paying for support for such a simple thing and I contacted you but no responce.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Mikado Portfolio part of
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Hi pre sale question: is this kind of page (https://halstein.qodeinteractive.com/portfolio-item/fairtrade/) fully-custom by using ELEMENTOR
Hello,
Thank you for reaching us!
For the “Small Images” portfolio single layout, only description section is editable with Elementor. The images and other sections are added through backend options. For more info please check the documentation in this link.
You can set “Single Layout” option to “Custom” as shown in screenshot, and you can then edit it fully with Elementor, like regular pages. Just make sure to enable Elementor for “Halstein Portfolio” in Elementor > Settings as shown in screenshot.
Do let us know if you have any additional questions.
Support
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I read this comments – so it does not come with WPBakery Page Builder right? So if I want to use WPBakery 1> have to buy $59 for single site 2> Your demos are on elementor so have to build from scratch. I do not know why everyone is choosing elementor as all the sites on that are very slow compared to Bakery
Hello,
The WPBakery plugin is not included with the theme and it also doesn’t have a WPBakery demo.
You can check some of our thematically similar themes which have WPBakery included as bundled plugin and WPBakery demo here.
Feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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You can check some of our thematically similar themes ok will check. So if I buy The WPBakery plugin with 59$ I can use it with the theme right
Support
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Hello
How do i edit logo using business home landing page? have uploaded logos in the core options but its not changing.
Hello,
It could be that different header and logo options are set on that page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have just installed this theme. I would like to use your Advisory Dark site, but where can I select this option? Also, I want to use your images on my website, but I find no images are available in this theme library.
Hi there,
Please take a look at the following article in order to set the homepage you want.
If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello
I purchased the theme and unfortunately my domain was suppended by godaddy, now I have reactivated my account, using the same domain, Im getting an error when I try to reupload the site saying its already registered to another domain. Are you able to reset my code so I can reenter it in my fresh upload to the same domain?
my domain is https://morrisnewmanconsulting.com
Hi there,
We have deregistered your code now, so please try to activate it again.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello
How do i edit logo using business home landing page? have uploaded logos in the core options but its not changing.
Hello,
It could be that different header and logo options are set on that page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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I’m trying to create another ticket but can’t seem to locate the purchase code. Where can I find it?
Hi,
To locate your purchase code please follow instructions from this article.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
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Hey guys, my support have expired it seems and I missed to register my code with slider revolution. Now I cant upgrade slider revolution to latest and my website is broken. What should I do?
Hello,
Thank you for reaching us!
Bundled plugins like Slider Revolution do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Are you planning on updating soon? And are you still supporting this theme ?
Hello,
The theme is supported and it will be continued to be updated. We don’t have an ETA when this update will come out, however once it is updated this will be listed in the change log.
The current version of the theme is compatible with latest version of WordPress.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Author,
I have issues with the Main Home theme, the slider at the homepage covers all the screen. This is because the height is long and I want to adjust it to exactly the same dimensions as the theme demo. How can I do that?
Also the language button does action the language change. How can I configure that?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Can you answer my question here? I can’t create a ticket because of a missing purchase code. If you can direct me on a way to solve two of these issues that would be great. Thanks
Hi,
To locate your purchase code please follow instructions from this article.
Regarding slider, it could be due to the breakpoints in Global settings. You can try setting them to values shown in screenshot. It would be best that you submit a ticket so our support agents can check how sliders are being displayed on your site and investigate.
Note that the Slider Revolution plugin was developed by ThemePunch. We encourage you to refer to their documentation in order to familiarize yourself with its vast options and possibilities.
You can also take a look at our tutorial on Slider Revolution here.
When it comes to creating multi-language websites using our themes, we recommend checking the article in this link.
Support
Mikado Portfolio part of
Qode Interactive
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What is the default font for this typograpthy theme?
Hello,
Please check the screenshot in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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