Hi,

Thank you for taking the time to provide the detailed report.

We have reviewed the behavior you described and, at this time, we have not been able to reproduce the issue in our testing environments. Because of this, we would like to investigate your specific setup further before drawing any conclusions.

Could you please contact us through our feedback form and provide the relevant details, including screenshots, a screen recording, and the exact steps required to reproduce the problem?

Feedback Form: https://inspirythemes.com/feedback/

We genuinely appreciate bug reports and product feedback, and if we can reproduce the issue, our development team will be happy to review it and work on a solution.

We look forward to hearing from you.

Best regards,
InspiryThemes Team

Hi InspiryThemes Team, Thank you for your reply.

However, your support system is making it impossible to assist you, and it has already wasted an hour of my time for nothing.

1. Your Feedback Form is Broken/Blocked: As requested, I prepared a detailed report with a screen recording, screenshots, and step-by-step instructions. However, when trying to submit your form, your firewall (Wordfence) completely blocked my request with a 403 error, likely because it detected the CSS code snippets I included to help your developers. Furthermore, your form does not even have an option to upload files. You can see the proof of the Wordfence block here: https://ibb.co/DHFjcPnQ

2. Unfair Review Deletion: I also noticed that my 1-star review was deleted without any notification or explanation. This is highly unfair and unprofessional. In that review, I explicitly stated that I would gladly change it to a 5-star rating as soon as the bug was fixed. Deleting honest feedback from a customer who is trying to help you improve your product is unacceptable. Please note that I will continue to repost the review to warn other users if it keeps getting removed.

If you genuinely want to fix this layout bug, please provide a proper, working communication channel that does not block technical data or require a paid subscription just to report a developer’s oversight.

Best regards

Hi,

Thank you for your reply.

We want to clarify that we are not preventing users from contacting us or submitting feedback.

In addition to our website feedback form, RealHomes includes a dedicated Feedback section directly within the WordPress dashboard, which can be accessed by navigating to Dashboard → RealHomes → Feedback

Reference: https://snipit.app/2by

If your request was blocked by a firewall rule, proxy, or VPN-related restriction, you can still contact us through the built-in Feedback section within RealHomes. Alternatively, you may reach us through our ThemeForest profile contact form:

Profile Form: https://themeforest.net/user/inspirythemes

We are more than willing to review your report and investigate any site-specific issues you may be experiencing. At the moment, we have been unable to reproduce the behavior you described, so additional details about your setup would be helpful.

We look forward to assisting you.

Best regards, InspiryThemes Team

Hi,

Thanks for reaching out to us.

I’m sorry that you had to face this problem. Please make sure you’ve updated the RealHomes component plugins correctly. Go to Dashboard → Appearance → Install Plugins and verify if any plugins are outdated.

If everything is up to date, please contact our support team, and we will investigate this site-specific issue carefully.

Best regards,
InspiryThemes Team

Hi,

Thanks for reaching out to us.

I assume you are using an outdated version of RealHomes. Please update it to RealHomes v4.5.3, which is compatible with WordPress 7.0 and PHP 8.x.

If you have already updated to the latest version, then the issue may be specific to your site. The first step to resolving this is to clear your cache settings if you have a cache plugin installed. Alternatively, you can disable the cache plugin entirely.

If the problem persists, kindly get in touch with our support team, and we will debug and resolve this site-specific problem.

Best regards,
InspiryThemes Team

Hi,

Thanks for contacting us.

We have to look into this site-specific problem thoroughly. Please sign up at our support website and ask your question over there, and we will assist you properly.

Thanks & Regards,
The InspiryThemes Team

Hi,

Thank you for reaching out.

The plugin and domain you mentioned (Piller Core / themeholy.com) are not related to RealHomes or InspiryThemes in any way. RealHomes does not require or attempt to install any plugin from that source.

This strongly suggests that your current WordPress installation may have been modified, compromised, or may contain files from another theme/plugin package.

We would strongly recommend the following:

• Download a fresh copy of RealHomes directly from your ThemeForest/Envato account
• Reinstall WordPress core files from a clean source
• Remove any unknown themes/plugins that are not part of RealHomes
• Scan your website/server for malware or unauthorized modifications

All official RealHomes plugins are installed locally through: Dashboard → RealHomes → Plugins

They are included within the official package and are not downloaded from third-party domains like the one you mentioned.

If you continue to experience issues after reinstalling the official package, please contact our support team with your website details, and we’ll be happy to investigate further.

Best regards,
The InspiryThemes Team

Hi,

Thank you for reaching out to us.

Please edit the page using Elementor, then click the pencil icon for the Properties v17 widget to open its settings. Then make sure the option “Enable Properties Search Filtering” is enabled, as shown here: https://snipit.app/cvj

Once enabled, the filtering functionality should work properly.

If you have any questions or need further assistance, kindly let us know.

Best regards,
InspiryThemes Team

Hi,

Thanks for reaching out to us.

Please ensure that you are using the latest version of the RealHomes theme and its component plugins. We have resolved this problem in a recent RealHomes update.

You can consult this guide to perform the update process safely.

If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.

Best regards,
InspiryThemes Team

Hi,

Thanks for your interest in RealHomes.

Currently, this specific feature isn’t available out of the box. However, it is a genuinely great idea that would add a lot of value for other users, so I am logging it directly with our development team to consider for a future update.

While we don’t currently offer custom development services to build this out individually, you can keep an eye on our changelog. We frequently add user-requested features in our major release cycles.

Let me know if you have any other questions about what the theme can do!

Best regards,
InspiryThemes Team

I understand. I can make a list with suggestions if you’d like; I have another one.

When you enter your password to log in, it’s a good idea to hide and show it, so you don’t hesitate when typing it.

Hi,

Please share your suggestions freely; we will review them for future updates.

I am forwarding your suggestion about password visibility to our development team.

Best regards,
InspiryThemes Team

Hi,

Thanks for reaching out to us.

I understand that it is important for you to disable the advanced search form on the single property page. You can disable it using RealHomes Misc Settings, which are located at the Property Edit screen (backend) as shown here [ https://snipit.app/ZDndPF ].

If you like to disable the search form on all property details pages, then kindly use the following CSS code in the Additional CSS box (Dashboard → Appearance → Customize → Additional CSS):

.single-property .rh_prop_search_init {
    display: none !important;
}

If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.

Best regards,
InspiryThemes Team

Hi,

The difference in layout is due to the page layout settings. Please edit the “Our Team” page and scroll down to find “RealHomes Misc Settings”, and click on Page Layout, ensure that any option in page layout is set to “Default” as shown here: https://snipit.app/mvT

Regarding the missing agents on the single agency page, please add the following CSS code to the Additional CSS box (Dashboard → Appearance → Customize → Additional CSS):

.single-agency .rh_page__section {
    display: block !important;
}

If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.

Thank you,
InspiryThemes Team

Beautiful. That did the trick – thanks so much for the help!

Happy to help, feel free to reach out to us if any further assistance is needed.

Thanks

Hi,

Thank you for reaching out to us.

Please start by disabling any caching or optimisation plugins and then check the issue again. Also, ensure you are using the latest version of RealHomes (v4.5.2) and its updated component plugins: Easy Real Estate and RealHomes Elementor Addon.

If the issue continues, kindly test it in an Incognito/Private window to rule out browser cache or extension conflicts.

If the problem persists, please feel free to contact our support team via our support platform.

Best regards,
InspiryThemes Team

Hi,

Thank you for contacting us.

Our support team has already resolved this concern for you. Please discuss any other concerns with them going forward.

Best Regards,
The InspiryThemes Team

Hi,

Thanks for your message, and sorry for the inconvenience this problem may have caused.

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards,
The InspiryThemes Team

Hi,

Thanks for reaching out to us.

Please share the exact name of the search widget so we can check it on our end and assist you accordingly.

Best regards,
InspiryThemes Team

Thanks: RH Search Form 2

Hi,

We couldn’t replicate the problem. Could you please get in touch with us through the contact form available at our profile page here: https://themeforest.net/user/inspirythemes

We have to look into it thoroughly in order to debug and resolve the problem.

Thank you,
InspiryThemes Team

Hi,

Thank you for reaching out.

Media added to properties cannot be automatically deleted when a property is removed, because that media might be linked to other items like brochures or banners.

If you really want to delete images when a property is removed, you can use a third-party plugin. Here are some options:

https://wordpress.org/plugins/delete-post-with-attachments/

https://wordpress.org/plugins/media-cleaner/

Please note that these are third-party plugins, and media management can be delicate. Use them at your own risk.

Best regards,
InspiryThemes Team

Hi,

Thank you for your interest in RealHomes.

Yes, you can fully customize the theme’s color scheme to match your brand and logo. RealHomes offers flexible color options through its settings, letting you easily adjust primary colors, accents, and overall styling without coding.

Regarding the demos: the content shown on the homepage demos is for demonstration purposes. However, you have full control over all links and sections. You can:

• Replace demo content with your own
• Link sections to internal pages
• Or redirect any button/section to an external website if needed

So, the demos are fully customizable and not limited to placeholder behavior.

Please feel free to let us know if you have any other questions.

Best regards,
InspiryThemes Team

Hi,

It seems this may be an issue related to your local environment. We recommend setting up a staging website on a reliable hosting platform. With the Regular License, you may create a staging setup on the same domain.

If you have any further questions or concerns, please feel free to reach out.

Best regards,
InspiryThemes Team

I’ve tested the same theme on a different hosting provider and on another website with a different domain. It’s unlikely to be due to the local environment.

This is my configuration:

Server Environment

Operating System: Linux Software: LiteSpeed MySQL version: MariaDB Server v10.11.16-MariaDB-cll-lve PHP Version: 8.4.18 PHP Memory Limit: 2048MB PHP Max Input Vars: 3000 PHP Max Post Size: 256MB GD Installed: Yes ZIP Installed: Yes Write Permissions: All right

WordPress Environment

Version: 6.9.4 Site URL: https://comprarcasaenalicante.com WP Multisite: No Max Upload Size: 256MB Memory limit: 40MB Max Memory limit: 2048MB Permalink Structure: / postname / Language: es_ES

Hi,

I’m sorry that you are still facing this. Please get in touch with us, as we will have to debug it thoroughly because we are unable to replicate this problem. You can use the contact form on our profile page to get in touch.

Best regards,
InspiryThemes Team

Hi,

Thank you for reaching out to us.

Sorry for the inconvenience this problem may have caused. Please sign up at our support website and ask your question over there and we will assist you properly.

Thank you,
InspiryThemes Team

Thanks!

Welcome

Hi,

Thank you for reaching out to us.

The cause of the problem is unknown, as several factors could be responsible.

However, to resolve this, please edit the home page and assign the “Elementor Full Width” page template from the Template settings available on the right-hand side, as shown here: https://snipit.app/yPRe

Let us know if you require any further assistance.

Best regards,
InspiryThemes Team

Hi,

Please sign up at our support website and ask your question over there and we will assist you properly.

Thanks & Regards,
The InspiryThemes Team