138 comments found.
This comment is currently being reviewed.
This comment is currently being reviewed.
Hi – I’ve hit a major snag —my site is running extremely slow because of 404 errors on the local Google Fonts from Elementor. I have all up to date files.
There’s also a fatal error that’s blanking out the Settings > Font Awesome page.
I’ve already tried regenerating Elementor’s files, but that didn’t fix it, so it seems like the issue is with the theme itself. Is this a known bug from a recent update? Just wanted to check before renewing support to open a ticket.
It was BOOKED.
Hello,
For fonts theme uses settings made in Reina Core Options > Fonts and Typography.
Settings for icon packs are located in Appearance > Customize > Qode Performance. There you can enable/disable icon packs, custom post types, widgets and shortcodes which you don’t plan on using. This should have a positive effect to the overall performance of your site.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Edge Portfolio part of
Qode Interactive
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H’ello, I want to know if the theme is multilanguage supported. And is this feature included or I have to install a 3rd part plugin for that ? If I have to install a 3rd part one, which one do you recommend ??
Want to know before purchasing
Hello,
Thank you for taking interest.
When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
Feel free to write us if you have any additional questions.
Support
Edge Portfolio part of
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I tried to put a ticket in through your support website but it says my “support for “Reina – Spa and Wellness WordPress Theme” item has expired.” But i just renewed it.
My issue is that I cannot find how to put the “Book Now” button on the main menu.
Hello,
In case you extended your support period and you get a “Your support period has expired” message, you should go to your Themeforrest account and download a new license certificate you were provided with when you extended your support period, since it’s considered an additional purchase. After that, just submit a ticket using the new license.
Once you submit a ticket, our agents will gladly assist you with the button.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Is your Reina theme demo pages compatible with WP Bakery Page Builder. In other words, are your demo pages also made with WP Bakery Page Builder. Thanks for your reply and best regards.
Hello,
Unfortunately, there is no demo content version built with WPBakery. Theme uses the free version of Elementor as a page builder, and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme, and if you wish to use it you need to purchase it separately.
Support
Edge Portfolio part of
Qode Interactive
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Hi Hello,
I have been experiencing performance related issue with my website. The website has become so slow.. Please i would like some assistance on how i can resolve and troubleshoot the issue. Thank you.
Hello,
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
Support
Edge Portfolio part of
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i cant access the single service page from your demo. can you please check this?
Hello,
Thank you for letting us know. We have corrected this.
Support
Edge Portfolio part of
Qode Interactive
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can you give me a direct link to a single service page? I am not sure from here https://reina.qodeinteractive.com/our-services/ which link is the correct for the single
Hello,
There are no specific services pages. Our Services page uses a Banner widget where you can add links to any page that you want. You can design your own page using Elementor and simply add a link to the page that you created.
Support
Edge Portfolio part of
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Hello! I’m looking at your theme Reina Home SPA and it seems that the home page is not visually the same with the other landing pages (blogs, booking, packages etc). How come?
Hello,
Our demo website displays all the layouts that can be achieved with the theme. Some of the pages might have a different layout (Header for example), but it is just there as a demonstration of the possibilities. Any layout that you see on the demo website can be achieved using the theme and its options.
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Edge Portfolio part of
Qode Interactive
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Do you have an HTML version of this theme?
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes and plugins exclusively.
Support
Edge Portfolio part of
Qode Interactive
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Are these 3 plugins included with this theme?
1. Booked – Appointment Booking for WordPress plugin included ($49 value)
2. Timetable Responsive Schedule For WordPress plugin included ($49 value)
3. Slider Revolution Responsive WordPress Plugin included ($109 value)
Hello,
Yes, those plugins are included if you purchase the theme.
Support
Edge Portfolio part of
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Hi, I’m using Elementor Version 3.22.2 and WP 6.7.1. I tried to update Elementor to 3.26.3 but I got an error while updating the database, specifically for Reina Core plugin.
Is the theme compatible with the last version of Elementor? If not, when do you plan the next update?
Please find details of the error below, in case you want to further investigate. Thanks
Un errore di E_ERROR è stato causato nella linea 31 del file /home/centroe3/public_html/wp-content/plugins/reina-core/inc/plugins/elementor/elementor-widget-base.php. Messaggio di errore: Uncaught Error: Call to a member function get_base() on bool in /home/centroe3/public_html/wp-content/plugins/reina-core/inc/plugins/elementor/elementor-widget-base.php:31
Stack trace:
#0 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(154): ReinaCoreElementorWidgetBase->get_name()
#1 /home/centroe3/public_html/wp-content/plugins/reina-core/inc/plugins/elementor/elementor-widget-base.php(11): Elementor\Widget_Base->__construct()
#2 /home/centroe3/public_html/wp-content/plugins/reina-core/inc/shortcodes/accordion/accordion-elementor.php(
: ReinaCoreElementorWidgetBase->__construct()
#3 /home/centroe3/public_html/wp-content/plugins/reina-core/inc/shortcodes/accordion/accordion-elementor.php(12): ReinaCoreElementorAccordion->__construct()
#4 /home/centroe3/public_html/wp-content/plugins/reina-core/inc/plugins/elementor/helper.php(74): include_once(’/home/centroe3/...’)
#5 /home/centroe3/public_html/wp-includes/class-wp-hook.php(324): reina_core_load_elementor_widgets()
#6 /home/centroe3/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#7 /home/centroe3/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
#8 /home/centroe3/public_html/wp-content/plugins/elementor/modules/dev-tools/deprecation.php(328): do_action_ref_array()
#9 /home/centroe3/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(134): Elementor\Modules\DevTools\Deprecation->do_deprecated_action()
#10 /home/centroe3/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(345): Elementor\Widgets_Manager->init_widgets()
#11 /home/centroe3/public_html/wp-content/plugins/elementor/includes/elements/column.php(1038): Elementor\Widgets_Manager->get_widget_types()
#12 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/element-base.php(1502): Elementor\Element_Column->_get_default_child_type()
#13 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/element-base.php(369): Elementor\Element_Base->get_child_type()
#14 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/element-base.php(1547): Elementor\Element_Base->add_child()
#15 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/element-base.php(314): Elementor\Element_Base->init_children()
#16 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/element-base.php(617): Elementor\Element_Base->get_children()
#17 /home/centroe3/public_html/wp-content/plugins/elementor/includes/base/element-base.php(618): Elementor\Element_Base->get_raw_data()
#18 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/document.php(1084): Elementor\Element_Base->get_raw_data()
#19 /home/centroe3/public_html/wp-content/plugins/elementor/modules/usage/module.php(570): Elementor\Core\Base\Document->get_elements_raw_data()
#20 /home/centroe3/public_html/wp-content/plugins/elementor/modules/usage/module.php(183): Elementor\Modules\Usage\Module->save_document_usage()
#21 /home/centroe3/public_html/wp-content/plugins/elementor/modules/usage/module.php(296): Elementor\Modules\Usage\Module->after_document_save()
#22 /home/centroe3/public_html/wp-content/plugins/elementor/core/upgrade/upgrades.php(654): Elementor\Modules\Usage\Module->recalc_usage()
#23 /home/centroe3/public_html/wp-content/plugins/elementor/core/upgrade/upgrades.php(31): Elementor\Core\Upgrade\Upgrades::recalc_usage_data()
#24 [internal function]: Elementor\Core\Upgrade\Upgrades::_on_each_version()
#25 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/background-task.php(274): call_user_func()
#26 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/background-task.php(178): Elementor\Core\Base\Background_Task->task()
#27 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/background-task.php(133): Elementor\Core\Base\Background_Task->handle()
#28 /home/centroe3/public_html/wp-includes/class-wp-hook.php(324): Elementor\Core\Base\Background_Task->handle_cron_healthcheck()
#29 /home/centroe3/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#30 /home/centroe3/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#31 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/background-task.php(93): do_action()
#32 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/background-task-manager.php(68): Elementor\Core\Base\Background_Task->continue_run()
#33 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/background-task-manager.php(83): Elementor\Core\Base\Background_Task_Manager->continue_run()
#34 /home/centroe3/public_html/wp-content/plugins/elementor/core/base/db-upgrades-manager.php(240): Elementor\Core\Base\Background_Task_Manager->__construct()
#35 /home/centroe3/public_html/wp-content/plugins/elementor/includes/plugin.php(772): Elementor\Core\Base\DB_Upgrades_Manager->__construct()
#36 /home/centroe3/public_html/wp-content/plugins/elementor/includes/plugin.php(673): Elementor\Plugin->init_components()
#37 /home/centroe3/public_html/wp-includes/class-wp-hook.php(324): Elementor\Plugin->init()
#38 /home/centroe3/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#39 /home/centroe3/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#40 /home/centroe3/public_html/wp-settings.php(695): do_action()
#41 /home/centroe3/public_html/wp-config.php(96): require_once(’/home/centroe3/...’)
#42 /home/centroe3/public_html/wp-load.php(50): require_once(’/home/centroe3/...’)
#43 /home/centroe3/public_html/wp-admin/admin.php(34): require_once(’/home/centroe3/...’)
#44 /home/centroe3/public_html/wp-admin/index.php(10): require_once(’/home/centroe3/...’)
#45 {main}
thrown
Hello,
Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a closer look and assist you further.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I sent the email as requested. Anyway, I’m just asking if the theme is compatible with the last version of Elementor which is 3.26.3, because after updating Elementor plugin I couldn’t update the database due to some error with Reina Core Plugin. Thanks for your reply here or by email
Hello,
The latest version of the theme is compatible with the latest version of the Elementor plugin. You should make sure that you are using the latest version of the theme.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is the theme compatible with elementor pro?
Hello,
All of the features showcased in the demo and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor. The theme is not tested with Elementor Pro.
Support
Edge Portfolio part of
Qode Interactive
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is a mega menu with submenu available?
Hello,
The wide (mega) menu can be set by following instructions from this article.
Support
Edge Portfolio part of
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I downloaded this theme and attempted to install the demo, but the installation is freezing at 24%. What is the recommended PHP version for GoDaddy hosting?
Hello,
Usually, demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them. Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi I have submitted a request already. Can we please get it resolved soon? The demo logo can’t be changed. I have set my own logo from “Reina Cor Options > General > Logo” but the demo Reina logo is still there.
Thanks
Hi,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hello, I’ve recently purchased this theme but I’m having trouble submitting a support ticket through the Help Center. I just need to know how to change the colour of the menu items (including the blue line that appears behind the text). Many Thanks.
Hello,
Thank you for choosing our theme.
For a more detailed overview of theme’s options please check the documentation in this link.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
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hello,
How to set “Reina settings” on single product page? It’s on all pages and I can set it: Header settings -> Choose Custom Header Widget Area One. I would like to have the same header everywhere.
Thank you
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hola. Hace un día abrí un ticket en el Centro de ayuda de Qode interactive y aún no he recibido respuesta. El proceso de importación se para al 48%. Tengo todos los parámetros php en los niveles que se piden. Tengo el proyecto parado por esta incidencia.
Hello. A day ago I opened a ticket in the Qode interactive Help Center and I still haven’t received a response. The import process stops at 48%. I have all the php parameters at the levels requested. I have the project stopped due to this incident.
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Your ticket will be updated with response soon. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
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Gracias por la respuesta. Antes de escribir el comentario he intentado repetidas veces importar el contenido en sus diversas opciones y cambiando al máximo los parámetros PHP. Ahora me están atendiendo en el centro de ayuda.
Thanks for the reply. Before writing the comment I tried repeatedly to import the content in its various options and changing the PHP parameters as much as possible. Now, they are assisting me in the help center.
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Llevo 2 días esperando para poder desarrollar la web. Es urgente.
I have been waiting for 2 days to be able to develop the website. It is urgent.
Hi,
We do see that your ticket has been updated with response several times in the past couple of days. Please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
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Por favor, ¿podrías importar todo el material hoy? Me urge muchísimo.
Please could you import all the material today? It urges me very much.
Hello,
We see that our support agent assisted you with import.
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Edge Portfolio part of
Qode Interactive
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Solved. Thank you.
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Hello,
When it comes to 3rd party plugins, please to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
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Qode Interactive
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how con i show the title shop on the breadcrumbs of the single product
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link as well as our Knowledge Base here.
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thx I have just submited one
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