667 comments found.
Hello,
There have been several significant updates to WooCommerce recently, and the theme hasn’t been updated for almost five months.
Could you let us know whether this theme will continue to be supported to ensure optimal compatibility?
Thank you.
Best regards
Hello @JVJH44,
Thank you for your concern and for bringing this up.
Yes, the theme will continue to be fully supported. Our development team is currently working on a major update that includes improvements, fixes, and compatibility updates for the latest WooCommerce versions.
We understand the importance of keeping the theme fully compatible with recent WooCommerce changes, and we have already forwarded your feedback to the development team again to help prioritize the update process.
We truly appreciate your patience and support while the new update is being prepared.
Regards don-themes.
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Hello, I haven’t received any response yet.
When I update PHP to version 8.5.4, the homepage of the Riode theme breaks. I am currently using theme version 1.6.28.
Could you please advise on how to resolve this issue?
Hello @creativegreg,
Thank you for following up, and I apologize for the delay in response.
To assist you more effectively and investigate the compatibility issue with PHP 8.5.4, please contact us directly through our official support form. If you have already submitted a request there, could you please share your Ticket Number with us?
This will allow our technical team to access your specific case and provide a solution for your homepage as quickly as possible.
Regards don-themes.
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Thank you for your reply.
Before opening a support ticket, I would just like to clarify one thing:
Is Riode theme version 1.6.28 compatible with PHP 8.5.4?
At the moment, the homepage breaks when using this PHP version, so I would like to confirm whether this is expected due to compatibility limitations. I will handle the fix on my side.
Thank you in advance for your clarification.
Hello @creativegreg
Thank you for your question. You can always check the latest updates and compatibility notes in the official changelog here: https://themeforest.net/item/riode-multipurpose-woocommerce-theme/30616619#item-description__changelog Regarding PHP 8.5.4: The latest confirmed PHP compatibility in the theme is up to PHP 8.4 (as of version 1.6.27 – Dec 17th, 2025). At this stage, PHP 8.5 has not been officially tested or declared compatible yet. For reference, we are currently using PHP 8.2 on our testing environment, which is the stable version used for development and verification. So if your homepage is breaking on PHP 8.5.4, this is expected behavior due to lack of official compatibility testing with that PHP version. We recommend using PHP 8.2 or 8.3 for now to ensure full stability until an official update is released. Please let us know if you need any further clarification.
Regards don-themes.
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Thanks, we will look into it. If I need anything, I will open a support ticket.
Hello @creativegreg
You’re welcome! We’re happy to assist. If you need anything else or have further questions, don’t hesitate to reach out by opening a support ticket. We’re here to help!
Regards don-themes.
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Hello Riode Support Team,
I hope you are doing well.
I have recently installed the Riode theme on a fresh WordPress + WooCommerce setup. However, I am facing the following issues:
When I activate the theme or try to enter the license key, the website sometimes shows a critical error.
Please let me know if there is any recommended solution or workaround for this situation.
Thank you for your support and time.
Best regards, Mahmoud
Hello @mhm5,
Please contact us through our support system. Include your site’s WP Admin URL and credentials so we can assist you effectively.
Regards don-themes.
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Hello, When u will plan to update the WP Bakery due the vulnerability?
Hello, @Isudjisu,
Please contact us via our support system with your request, so that we will check and provide you with the very latest version of the plugin.
Regards don-themes.
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Hello Donald, My version is 1.6.26. Is there any newer version?
Hello, @Isudjisu,
Your version is the very latest version of the theme you can check the changelog here: https://themeforest.net/item/riode-multipurpose-woocommerce-theme/30616619#item-description__changelog
Regards don-themes.
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Hello Donald, thanx, so my original question is still not answered than. When do u plan to update the theme because the current wp bakery which is running has a vulnerability problem. thank you
Hello, @Isudjisu,
That is why I asked you to contact us via our support system share your site Login details so we will check it on your site and then try to duplicate that issue at our end, or we will provide you the updated version of the WP bakery plugin, and it might solve your issue.
Regards don-themes.
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hi i am trying to setup a plugin in order the customers verifying their email before registering to the site . But none of the popular works ? Do you use custom hook at the registration page ?
Hi @kapamarou,
Sorry to say that this is not possible without customization in the theme files. Or you can find the 3rd party plugins by yourself, we have never tested any plugin like this with the theme so far.
Regards don-themes.
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Recently, I bought the Riode Theme and I am facing two issues. Please guide me on how to fix them.
1. Without signing in to WordPress, the products are not showing on the live website. 2. Product colors and sizes are not showing on the live website.
Hello @mazdesign88,
Please contact us through our support system. Include your site’s WP Admin URL and credentials so we can assist you effectively.
Regards don-themes.
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ok, thanks
Hello @mazdesign88,
You’re welcome! We’ve successfully resolved your issue and replied to your ticket.
Regards don-themes.
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Hello, when I update PHP, the Riode theme becomes broken (PHP 8+). I currently have version 1.6.25 and I want to update to 1.6.26. Is this version compatible with the latest PHP versions, such as 8.3 or 8.4 that I wanted to updated as well?
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hello @namdarryan49,
Thank you for your interest in the Riode theme!
Yes, Riode is fully RTL-ready.
All of our demos are built using the Elementor page builder, so you can easily customize them to fit your needs.
And yes, we also provide dedicated, high-quality support through our support form whenever you need assistance.
Regards don-themes.
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Hi @donald-support1,
We moved our website using the Riode theme and now we can’t reactivate our purchase code using the same domain name. Can you please help or reset our code?
Hello, @tyeweldon,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards don-themes.
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Thank you, that worked!
Hello @tyeweldon,
You’re welcome! I’m glad it worked. If you need anything else, just let me know!
Regards don-themes.
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Hi, Can we have a demo link to try it on the dashboard side ?
Hello @belbachir,
Our theme demos are already hosted and live here: https://d-themes.com/wordpress/riode/landing/#sec-demos. You can explore the live demo there.
To check it on your dashboard, you’ll need to purchase the theme first. After that, you can import one of the available demos directly into your dashboard to get a hands-on experience.
Regards don-themes.
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There’s a critical error, and this theme has been having issues since the day I purchased it.
Hello @Nomanbaber,
I’m really sorry for the inconvenience you’ve experienced. Could you please contact us through our support forum so that I can check the issue in detail and provide you with the best possible solution?
Thank you for your patience and understanding.
Regards don-themes.
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Need a reset.
Giving me an wordpress error
Need a reset asap.
Hello, @propagandi,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let us know the result.
Regards don-themes.
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Thank you! Its working.
Hello @propagandi,
You’re welcome! Glad to hear it’s working. Let me know if you need anything else.
Regards don-themes.
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Hello. Question – is it possible to have normal sidebar on shop page instead of toggle sidebar? I could not find that option ON/OFF
Hello @studio387ba,
Thanks for reaching out!
You can change the type of sidebar by following these steps:
From your WordPress Dashboard, go to Riode > Page Layouts > Shop Page Layout
In the sidebar section, select the desired sidebar and choose its type
For visual reference, please see this image: https://ibb.co/jZGYCrSG You can also refer to the documentation for more details on sidebar settings here: https://d-themes.com/wordpress/riode/documentation/2021/02/01/sidebar-setting-of-page-layout/Regards don-themes.
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Hello @studio387ba,
Can you please contact us through our support forum so I will check and give you the possible solution.
Regards don-themes.
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Hi, I activated the Riode theme on my localhost during development, but I now want to use it on my live/staging site. Could you please remove the localhost activation from my purchase code?
Hello, @Mario_1979,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards don-themes.
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Your theme (Riode Child) contains outdated copies of some WooCommerce template files.
Hello @fordiy,
We are sorry for the inconveniance but we have tested this on our test site and found our that this outdated template copies issue exist there too. This has happened because of the recent major update release by the WooCommerce. We thank you for notifying this to us and apologize for the inconveniance at this point of time and are forwarding this to the development department for further look into this and they will soon release a theme update to rectify that. Till then please be more patience and wait for the next theme update, Thanks for your understanding.
Regards don-themes.
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Hello, Is there update available?
Hello @fordiy,
We have not yet released a new version of the theme. Our development team has informed us that they are actively working on it and will address this issue in the next update. We appreciate your patience during this time. Once the theme is updated, the problem will be resolved. Thank you for being so understanding.
Regards don-themes.
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Hello, if I purchase and use a theme, can I use it normally without necessarily having a license? Like Minimog, where the theme can be used normally without activating the license.
Hello @sktattoo,
First of all thanks for showing interest in the theme.
Sorry to say that you can not use the theme without activating the theme on the site. You can not use the theme’s main features and core plugin without theme activation.
Regards don-themes.
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Hello, please, how would I disable the image gallery for products related to your theme? When using the paid plugin I have for it, it creates duplication, but this doesn’t happen with another theme. I see that it’s because there are customizations that Riode has added there, so to speak. I would like that to be unlinked so that only the one from the image gallery plugin I have (WooThumbs) is visible. Thanks.
Hello @lucian2016,
We have already responded to your support ticket #58437. Please check our reply there and respond directly to the ticket. Thank you!
Regards don-themes.
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Hello, how are you? Thank you, please. I made a mistake when sending the correct credentials to log in to WP. I just sent the correct ones to you again by email. I hope you can log in now. Thank you very much. I’ll be looking forward to it.
Hello @lucian2016,
Yes, we have received your email, and now your issue has been solved and we have already replied to your ticket as well. Please check my reply.
Regards don-themes.
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NO PUEDO EDITAR LA PAGINA DE PRODUCTO CON ELEMENTOR, QUE NO SE VE EN PRODUCCIÓN, ADEMAS CREE MI USUARIO PERO ME BLOQUEARON MI CUENTA PARA SOPORTE
Hello @ronald4543,
Thanks for reaching out! Here’s a quick rundown to help with your issues:
1. Editing Product Page:
Ensure Elementor and Elementor Pro (if used) are updated.
Clear your site and browser cache, or temporarily disable caching plugins.
Check for plugin conflicts by deactivating them one by one.
Changes Not Showing: Clear your browser cache or try in an incognito window.
2. I have set your account on the support forum and now you can easily access the support forum with the yahoo email address.
Regards don-themes.
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mande un ticket
Hello @ronald4543,
Please reply to the ticket here: https://p-themes.zendesk.com/agent/tickets/59061
I have already replied to your ticket and now your email has been verified as well. You can easily access the support forum and reply the ticket.
Regards don-themes.
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Hello,
It’s possible to activate the default field quantity but the theme not works with plugin YITH Request a Quote for WooCommerce ?
Thanks
Hello @a3web,
I’ve tested the YITH Request a Quote for WooCommerce plugin on our test site with the Riode theme, and everything seems to be working fine.
Refer to the image: https://ibb.co/9H5dSgLV
Could you please share more details about the issue you’re facing? A screenshot or a short video would be really helpful!
Looking forward to your reply.
Regards don-themes.
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Thanks,
This video : https://fromsmash.com/Video-product This param in product : https://ibb.co/GwzT5d7
Hello @a3web,
Please contact us through our support system. Include your site’s WP Admin URL and credentials so we can assist you effectively.
Regards don-themes.
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Hi, how can we setup ‘Shop by Brand’?
Hello @IKONIC_NZ,
To set up product brands in your store, follow these steps:
Add Product Brands: Go to WP-Dashboard >> WooCommerce >> Brands >> Add New Brand. Here, you can assign images to each brand.
Assign Brands to Products: When adding a product, assign the corresponding brand in the same way you would add product categories.
Once you’ve completed these steps, your store will be recognized as a brand-based store. You can also include a brand widget in the store sidebar to enhance visibility.
Regards don-themes.
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Hi and thank you for the reply. Is there a brand widget that comes with this theme? If not, can you recomend one. I’d like to setup a page called ‘Shop by Brand’, someone clicks on a brand and products show based on the brand, is this possible?
Hello @IKONIC_NZ,
Yes, you can do so. Navigate to Products > Brands in your WordPress dashboard. Add your brands and assign them to products. Add a new page and edit it with the Elementor. Use the “Filter” widget in the Elementor and select to display brands on a page.
Regards don-themes.
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