Hi,

Thanks for the details! This isn’t related to the pagination fix — it’s a separate issue in how the player detected the video type.

When an episode used an MP4 URL link, the plugin was downloading the entire remote file into the server’s memory to check its format. Small files fit fine, but files over ~500 MB exceeded the PHP memory limit and triggered the critical error. We’ve fixed this so it now reads only the first few bytes of the link instead of the whole file. Large MP4 URL links will now publish normally. Please deactivate the JWS StreamVid plugin, Then delete and install again with version 8.6.1. Please test again and let us know if it works.

Best regards, The JWSThemes Team

Hello!

I just downloaded the plugin, but the current version is still 8.6.0.

Please update it.

Thanks!

Hi,

Please deactivate the JWS StreamVid plugin. Then delete and install again with version 8.6.1. Please test again and let us know if it works. Current, you install require and test first. I will add into plugins folder in package soon.

Regards, The JWSThemes team

Hi,

Thank you for reaching out, and we’re sorry for the inconvenience after the update. This issue is typically resolved by reinstalling the JWS StreamVid plugin. Please follow these steps:

Go to Plugins in your WordPress Dashboard. Deactivate the JWS StreamVid plugin, then delete it. Reinstall and activate the plugin .

After reinstalling, your Bunny.net media with signed URLs should work normally again.

Our documentation is regularly updated with the latest features here: https://docs.jwsuperthemes.com/streamvid

Regars, The JWSThemes team

Hi,

Yes, StreamVid fully supports m3u8 (HLS) streaming out-of-the-box.

You can use m3u8 in several ways:

1) Direct m3u8 URL — Set Videos Type = URL and paste your .m3u8 link. The player auto-detects HLS via application/x-mpegURL and streams it natively.

2) Adaptive multi-quality — Use “Many Quality” video type to add multiple m3u8 sources per movie/episode (360p, 720p, 1080p, etc.).

3) Bunny.net / Cloudflare Stream integration — Built-in support. Just enter your Bunny host name or Cloudflare host name in Theme Options → Video Settings, and the player generates m3u8 playlist URLs automatically from the video ID.

Live streaming via m3u8 is also supported for live broadcast setups.

Live demo: https://streamvid.jwsuperthemes.com/home-7

Best regards, The JWSThemes Team

Hi,

Thanks for reaching out about Videasy integration. Here’s a clear breakdown of what StreamVid supports natively:

✅ Supported out-of-the-box:

1) Dynamic iframe embedding — YES. Every Movie and Episode has a “Videos URL” field (set Videos Type = URL) where you can paste any iframe HTML directly. Our player auto-detects iframe tags and renders them as embeds. The field instructions confirm this: “For video url field you can use mp4 or youtube url, iframe html and can use shortcode of other plugins.”

2) IMDB ID storage — YES (videos_imdb_id post meta on Movies and TV Shows).

❌ Not built-in:

1) Automatic player URL generation from TMDB / AniList IDs. StreamVid does not store tmdb_id as dedicated post meta, and there is no helper that auto-builds URLs like https://player.videasy.net/movie/{tmdb_id}. By default, the iframe HTML is pasted manually per item.

2) AniList / anime integration — not available. Our TMDB Import plugin only pulls from TheMovieDB.

How to use Videasy today (works immediately, no code):

For each Movie or Episode: 1. Set Videos Type = URL 2. Paste: <iframe src=”https://player.videasy.net/movie/TMDB_ID” frameborder=”0” allowfullscreen></iframe>

Done. The player will render the Videasy embed.

⚠️ Important note on customization scope:

Auto-generating player URLs from TMDB / AniList IDs, adding new ID fields, or building anime-specific structures are custom development tasks — these fall outside the theme’s documented features and are the buyer’s responsibility to implement.

Our support covers: ✅ Bug fixes for the theme and bundled plugins ✅ Guidance on using existing features as documented

Our support does NOT cover: ❌ Custom code, custom integrations, or modifications to the theme’s structure or functionality ❌ Building or debugging third-party integrations (Videasy, AniList, etc.)

You are free to extend the theme via a child theme — that’s exactly what child themes are for — but the implementation needs to be done on your side or by a developer of your choice.

Best regards, The JWSThemes Team

Hi,

You can set the default video URL pattern in Theme Options (see screenshot:https://prnt.sc/fN7ZDs_bh4MZ ). Once configured, the iframe will be added automatically after each import. Just sharing this for your information.

Best regards, The JWSThemes Team

Hi,

Thank you so much for the kind words — this genuinely means a lot to the team!

We’re glad we could be helpful, even if you ended up solving most things on your own (which says a lot about your skills!). That said, we’re always here whenever you need us. Enjoy StreamVid, and don’t hesitate to reach out at https://jwsthemes.ticksy.com if anything comes up.

The JWSThemes Team

Hi,

Thank you for taking the time to share your feedback — we’re sorry to hear about the frustration you’ve experienced.

We’d like to look into each issue you’ve raised and help resolve them. So we can investigate properly, please open a ticket on our support desk with details (site URL, screenshots, and steps to reproduce):

Support: https://jwsthemes.ticksy.com/
Documentation: https://jwsuperthemes.com/docs/streamvid/

A few quick notes:

- Posts auto-linking to a single page: this usually relates to permalink/post-type settings. We can pinpoint it once we see the site. - Google indexing: typically a configuration issue (sitemap, SEO plugin, or robots) rather than a theme limitation — we’ll guide you through it. - Response time: our standard turnaround is within 24 hours on business days. Replies may take longer on weekends and public holidays, but we never leave a ticket unanswered.

Once you submit a ticket with the details, we’ll get back to you as soon as possible.

Best regards, The JWSThemes Team

Hi,

To allow comments without requiring registration or login, follow these steps:

1.    Go to WordPress Dashboard > Settings > Discussion
2.    Make sure “Allow people to submit comments on new posts” is checked
3.    Uncheck “Users must be registered and logged in to comment”
4.    Save Changes

That’s it — visitors will be able to comment as guests using just their name and email.

Optional: If you also want to skip email verification, uncheck “Comment author must fill out name and email” under the same page.

If comments are not showing on a specific post or page, also check:

•    Go to the post/page editor > Discussion panel (in the sidebar or below the editor)
•    Make sure “Allow comments” is checked for that individual post

If the issue persists, please open a support ticket at our Support Center and we will look into it for you: https://jwsthemes.ticksy.com

Our typical response time is 1 business day (Monday to Friday).

Regards,

The JWSThemes Team

Hi,

Question 1 — Using a plain URL instead of full iframe

The Sources field does not support plain embed URLs directly for third-party hosts. You need to wrap the URL in an iframe. Use this minimal version:

<iframe src=”https://skyuk.cdn9859.shop/embed_view.php?id=60c5375441200f3c” width=”100%” height=”100%” allowfullscreen scrolling=”no” allow=”autoplay; encrypted-media; picture-in-picture; fullscreen” style=”border:none”></iframe>

Just replace the src=”” with your URL each time. That’s the shortest form that will work reliably.

Question 2 — Sources: Maximum rows reached (5 rows)

The 5-row limit is hardcoded in the theme’s metabox/repeater field definition. It is not adjustable from the WordPress admin.

To increase it, a code change is needed in the StreamVid core plugin. Please open a support ticket at https://jwsthemes.ticksy.com and include:

•    How many source rows you need (e.g., 10, 20, unlimited)
•    Whether this is for Movies, TV Shows, or Episodes

We will confirm if this can be increased via a simple config change or requires a custom patch.

Regards, The JWSThemes team

Hi,

Thanks for reaching out. The episode download option was added in StreamVid v7.0.7, but it requires updating both the theme and the bundled plugins to take effect.

Please make sure all three are updated to the latest versions:

StreamVid theme – v7.0.7 Jws Streamvid plugin – latest (located in the plugins folder of the download package) Jws Tmdb Import plugin – latest

Once the Jws Streamvid plugin is updated, a new Download field will appear inside the episode editor. If only the theme is updated without the plugin, the field will not show up.

If the option is still missing after updating, please open a ticket at our Support Center with your site URL and a screenshot of the episode editor so we can take a closer look: https://jwsthemes.ticksy.com

Regards, The JWSThemes Team

Hi,

Thank you for reporting this issue. We’d like to help resolve the snippet and smart button problem you’re experiencing.

To investigate effectively, please provide: Screenshots or screen recording showing: The snippet configuration in your theme The smart button that’s being blocked The expected behavior vs. what’s actually happening

Our standard support response is 24 hours. Depending on ticket complexity, investigation may take 24–48 hours. We operate globally with timezone differences — when your message arrives, our team may be offline. Patience is greatly appreciated.

You commented less than 5 hours ago requesting immediate support. We understand the urgency, but demanding instant responses during overnight hours isn’t realistic across timezones. We’ll prioritize your ticket and respond as soon as the team is online.

Please open a support ticket at https://jwsthemes.ticksy.com with the information above, and we’ll get back to you within our standard timeframe.

Best regards, The JWSThemes Team

Hello,

Thank you for reaching out, and we understand your frustration with the response delays. We need to clarify an important distinction: cloning your installation from Domain 1 to Domain 2 is a hosting/server administration task, not a theme feature. This falls outside our support scope. Your hosting provider or a server admin can help you with this in minutes using standard WordPress migration tools (WP Clone, Duplicator, or manual database export/import).

Once your site is successfully cloned to Domain 2, if you encounter theme-related issues (missing features, display problems, etc.), please open a support ticket at https://jwsthemes.ticksy.com and we’ll investigate immediately. Important: We notice your support license expired 2 years ago. To receive post-purchase support going forward, your license must be active and valid. Please renew your license through your Envato account — this ensures your license key is recognized when you open support tickets.

Next steps: Have your hosting provider clone/migrate your site to Domain 2 Renew your support license (if not already done) Open a ticket at our Support Center with any theme issues you encounter

We’re here to help with theme functionality, but we can only provide support for valid, active licenses.

Best regards, The JWSThemes Team

Hi,

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us fell short of expectations, and we understand your frustration. To clarify: our support covers bug reports and theme functionality issues at no additional cost. For custom implementation, extensive technical guidance, or project-specific configuration beyond the theme’s documented features, we do offer our custom development service — but standard support tickets are always free. We notice you added questions in the comments section here. Unfortunately, our support team monitors the Support Center exclusively, which is why responses were delayed. This wasn’t intentional, and we apologize for the confusion. We genuinely want to help resolve what you’re working on. Please open a ticket at https://jwsthemes.ticksy.com with:

Your specific technical issue Steps we can take to help What you’ve already tried

Our response time is within 24 hours, and we’ll make sure your questions are answered.

We value your business and would like the chance to get this right.

Best regards, The JWSThemes Team

Hi,

Each purchase comes with a Regular License, which covers 1 website only. If you need to use the theme on additional websites, a separate license is required for each one. For more details on licensing, please refer to: https://themeforest.net/licenses/standard

Best regards, The JWSThemes Team​​​​​​​​​​​​​​​​

website do tôi tự cài hay phải gửi cho bên bạn

Hi,

Thank you for reaching out! Our themes are self-install products. After purchasing, you download the theme from ThemeForest and install it on your own WordPress website. Full documentation and video tutorials are included to guide you through the process.

If you prefer to have us handle the setup for you, we also offer professional installation and setup services. You can view the details here: https://jwsuperthemes.com/our-services Let us know if you have any other questions before purchasing.

The JWSThemes Team​​​​​​​​​​​​​​​​

Hi,

Thank you for your interest in StreamVid! 1. Automatic Movie & TV Show Import Yes — the theme includes a TMDB Import feature that allows you to automatically import movies and TV shows from The Movie Database (TMDB), including title, description, poster, backdrop, genres, cast, and other metadata. This saves significant time compared to adding content manually. Manual entry is also supported if you prefer full control over each post. 2. Streaming Server / Video Sources Video sources (streaming URLs) must be added manually per movie or episode. There is no automatic source injection — you add each stream URL, quality, and player label yourself in the post editor. This is standard across all video themes as streaming sources are typically hosted on your own CDN or third-party servers that require manual linking. Summary: • Movie/TV metadata import: Automatic via TMDB (manual also supported) • Poster, backdrop, cast: Automatic via TMDB (manual also supported) • Streaming video sources: Manual per post You can review all features in the live demo before purchasing. If you have additional pre-sale questions, feel free to ask here. Once purchased, all support is handled through our Support Center at https://jwsthemes.ticksy.com

Best regards, JWSThemes Support Team​​​​​​​​​​​​​​​​

Hi,

Thank you for reaching out. In version 7.0.4, the YouTube Importer has been moved. Please check the following:

1.    Go to WordPress Dashboard > Plugins and make sure the StreamVid Core plugin is also updated to the latest version. The Envato Plugin only updates the theme file — bundled plugins must be updated separately.

2.    After updating the core plugin, go to JWS Settings again and check if the YouTube Importer tab appears.
3.    If it still does not appear, please try deactivating and reactivating the StreamVid Core plugin.

If the issue persists after these steps, please open a support ticket at our Support Center so we can investigate further: https://jwsthemes.ticksy.com

Please include your WordPress version, plugin version, and a screenshot of the JWS Settings menu.

Best regards, The JWSThemes Team​​​​​​​​​​​​​​​​

I tried following the steps, but it did not work out for me. My support has expired, so I could not create a ticket. Tomorrow I will renew the support and will get back to you.

Hi,

Thank you for following up. Please make sure the bundled plugin jws-streamvid and jws-tmdb-import (included in your theme download package) is also updated — this version of the theme requires the latest plugin version to work correctly. To update the plugin:

Go to WordPress Dashboard > Plugins Deactivate and delete the old JWS StreamVid plugin Go to Appearance > Install Plugins, or upload jws-streamvid.zip manually via Plugins > Add New > Upload Plugin Activate the plugin, then clear your site cache

For a full walkthrough of available features, please refer to our documentation: https://docs.jwsuperthemes.com/streamvid/ The documentation covers most core features in detail and should help resolve the majority of questions. Once your support is renewed, please open a ticket at our Support Center and our team will be happy to assist you further: https://jwsthemes.ticksy.com Thank you for your patience and we look forward to helping you soon.

Best regards, JWSThemes Support Team

Hi,

Thank you for the screenshots — that makes it clear what is happening.

You have already done Option 2 correctly by filling in “Source 1” in the Player field. The button still shows “Link 1” because one additional setting needs to be enabled in Theme Options.

Please follow these steps:

1.    Go to WordPress Dashboard > Theme Options > Video Global

2.    Scroll down to the Sources subsection

3. Find the toggle “Enable Sources Name With Field Player” and turn it ON

4. Save the settings The button will then display “Source 1” instead of “Link 1”. Alternatively, if you prefer to change the default prefix word globally without using the Player field, go to Theme Options > Video Global > Sources and find the “Name Default” field. Change “Link” to any word you prefer such as “Server” or “Mirror” and save. This will apply to all source buttons site-wide.

Please follow up via your support ticket so we can continue assisting you. As today is Sunday, there may be a slight delay in our responses — we appreciate your patience and will get back to you as soon as possible.

Best regards, The JWSThemes Team​​​​​​​​​​​​​​​​

Hi,

We’re truly sorry to hear about the difficulties you’ve experienced — having to restore your site multiple times is absolutely frustrating, and we understand your disappointment. We’d like to help resolve this properly. A few things that may be contributing to the instability: • Elementor conflicts can often occur when the StreamVid Core plugin or the JWS StreamVid plugin are not updated alongside the theme. Please make sure all three are on their latest versions after any theme update. • If ads are behaving unexpectedly, sharing a screenshot or describing the specific behavior will help us pinpoint the cause much faster. Since you’ve been using the theme for over 6 months, our support team is ready to dig into this with you directly. Please open a ticket at our Support Center: https://jwsthemes.ticksy.com Include screenshots, your WordPress/plugin version details, and a description of when the Elementor glitching occurs. We’ll prioritize your case. We want to turn this experience around for you — please give us the chance to make it right. Regards, The JWSThemes Team

Hi can’t create ticket. Where i can sent it to email? My questions is not as typical support. We can solve it by ourselfs. I found bug with snippers, because you block some functions of them. And other questions.

Hi seanrazu,

We apologize for the ticket creation issue. Please try these alternatives:

ThemeForest Direct Message: Contact us through your ThemeForest purchase page — click “Contact Author” and message us directly with your issue details.

Regarding the snippet functions you mentioned — we’d like to help resolve this quickly. Could you provide:

Which theme and version you’re using Specific snippet functions that are blocked A brief description of what you’re trying to accomplish

This will help us either provide a workaround immediately or escalate the bug properly to our team. We’re here to help.

Best regards, The JWSThemes Team

Hi,

The Sign Up form is built into the theme — it uses the same Login/Register widget. The reason it is not showing is because the “Anyone can register” option in WordPress is disabled on your site.

To enable it, follow these steps: 1. Go to WordPress Dashboard > Settings > General 2. Find the Membership section 3. Check the box: Anyone can register 4. Click Save Changes Once enabled, the Sign Up tab will automatically appear alongside the Login form.

Additionally, you can control the visibility of both tabs independently in Elementor by editing the Login/Register widget and toggling the Show Login and Show Register options under the widget settings.

For further assistance, please open a support ticket at our Support Center and our team will respond based on the complexity of the issue: https://jwsthemes.ticksy.com

Best regards, JWSThemes Support Team​​​​​​​​​​​​​​​​

Hi,

Yes, this is possible — and there are two ways to control it.

How the button label works: The label shown on each source button (Link 1, Link 2, Link 3…) is determined by this logic: • If “Use Player Name as Source Label” is enabled in Theme Options AND the source has a Player field filled in — it uses the Player field value as the button name. • If that option is disabled or the Player field is empty — it falls back to a prefix word (default: “Link”) + the index number (1, 2, 3…).

Option 1 — Change the default prefix word (“Link”) Go to: WordPress Dashboard > Theme Options > Video Settings Look for the option “Source Name” (or similar label for video_sources_name_link). Change “Link” to whatever word you prefer (e.g., “Server”, “Mirror”, “Watch”). This will apply globally to all source buttons that don’t have a custom Player name.

Option 2 — Set a custom name per source When editing a Movie/Video post, scroll to the Sources section. Each source row has a Player field. Fill in a custom name there (e.g., “Server HD”, “Mirror 1”, “Backup”). Then make sure the “Use Player Name as Source Label” option is enabled in Theme Options so the theme uses that field as the button label.

If you need further assistance, please open a support ticket at our Support Center and our team will be happy to help: https://jwsthemes.ticksy.com Best regards, The JWSThemes team

https://live-oneapp-prd-news.akamaized.net/Content/CMAF_OL2-CTR-4s/Live/channel(universo-east)/master.mpd

96b67fa09140329a89b7a1ead134eda3:c618d32c56cdc6cad8330eb98507ca3f

any possibel to work this MPD stream?

Hi,

Thank you for sharing the stream details. We can confirm that StreamVid’s built-in player currently supports the following video formats:

MP4
HLS (M3U8)
YouTube
Vimeo
iFrame embed
Shortcode (third-party players)

MPEG-DASH (.mpd) streams with DRM encryption are not natively supported. The player does not include a DASH parser or DRM key system (Widevine/ClearKey), so this stream type cannot be played through the theme’s default player out of the box.

If you need DASH + DRM support, it would require custom development to integrate a compatible player (such as Shaka Player or dash.js) with the appropriate DRM configuration.

For this and all other support-related questions, please open a ticket at our Support Center — our team will review your case and respond based on the complexity of the issue: https://jwsthemes.ticksy.com

Best regards, The JWSThemes Team

Hopefully you can allow your customer to close the ticket because we cannot create a new ticket when there is still open ticket. Thank you.

Hi,

Thank you for reaching out! You can add any additional questions or issues directly to your existing ticket — there is no need to open a separate one.

StreamVid comes with a wide range of features, and we have put together detailed documentation to help you get started and explore everything it offers. You can find it here:

https://docs.jwsuperthemes.com/streamvid

We recommend reviewing the documentation first, as many common questions are covered there.

Our support covers bug reports and guidance on using the theme’s built-in features. Please note that customization requests — such as modifying the design, layout, or adding custom functionality — fall outside our support scope.

If you would like to open a new ticket for a separate topic, please let us know and we will close the current one so you are able to do that, as the system only allows one open ticket at a time. That said, we recommend keeping related issues within a single ticket when possible, as it helps our support team follow your case more effectively and respond faster.

Best regards, The JWSThemes Team​​​​​​​​​​​​​​​​

thank you