3278 comments found.
Hello, is it possible to link services to portfolio/project?.. eg. i have service called chemical.. can I link several portfolio/project items to service chemical..so when I go to chemical service i can see and link to related portfolio/project items
Hi,
Thanks for your question. This isnt possible directly, since Portfolio is a separate post type. However, you can customize its URL structure from Settings > Permalinks to better organize your portfolio items if needed.
Let me know if you need help setting that up.
CRITICAL: “Insert” button not working in Phlox Template Library
Hi,
I am having a critical issue with the Phlox Template Library.
The “Insert” button in the template list (Library -> Templates) is completely unresponsive. When clicked, nothing happens, and the section is not added to the page.
This is a key feature for my workflow. Currently, I am wasting a huge amount of time searching for specific sections across hundreds of demo pages and manually exporting them. Without a working “Insert” function, my work process is dozens of times longer than it should be.
I am using the latest versions: WordPress 6.9.4 and Elementor 4.0.3. This appears to be a major compatibility breakdown that needs urgent attention.
Please provide a fix or a workaround as soon as possible.
Best regards.
Interesting… We’ve purchased 9 licenses so far. While Phlox is very nice and may be appealing, building a website with the Phlox theme is 95% about finding the right modules, exporting them, searching, searching, searching, searching for the right modules, exporting them, and struggling to get them properly integrated into the template, which is rare.
This method of building a website is probably the worst of all the solutions we’ve used. In other systems (not ideal at all), finding and importing a module into the website takes several seconds, or even a minute. Here, it sometimes takes half an hour of searching and struggling with export and import, which often doesn’t work at all lately.
And now, five days after the critical bug report, the developers don’t even have an opinion on the critical bug in the newly purchased Phlox template. We think it’s time to look for something better.
Hi,
I?m really sorry for the frustration this has caused.
This issue is most likely due to an unexpected JavaScript error on the page when using the Template Library. We have already reached out to you via email, and our support team will follow up closely to investigate and fix the problem as soon as possible.
I purchased your theme and have already used it on one domain. However, I am no longer using the theme on that domain. Now I am trying to use it on a new domain, but I can’t activate it.
When I try to activate it using my license, I get a “Retry” message. Why is this happening?
Hi, Thanks for reaching out.
I’ve deactivated your license from the previous domain, so you should now be able to activate it on your new domain without any issues. If you run into anything else, feel free to submit a support ticket. Our team will be happy to help.
Can I use 1 license for 1 domain and 1 subdomain at the same time?
Hi,
Yes, that?s correct. With one license, you can use it on a single domain and also on any number of subdomains under that same domain.
Let me know if you need anything else!
Hi
can i install slider revolution in this theme?
Thank you so much Best Regards Denise
Hi there,
Yes, you can use Slider Revolution with the theme.
That said, we actually have a better suggestion for you. Many of Phlox?s ready demos already use Depicter, which is a more modern and powerful option with better flexibility and features built right in. https://depicter.com/Hello! There are 2 vulnerabilities reported in your Phlox Core element plugin, one in October 25th (https://patchstack.com/database/wordpress/plugin/auxin-elements/vulnerability/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-17-12-sensitive-data-exposure-vulnerability) and another one in December 27th (https://patchstack.com/database/wordpress/plugin/auxin-elements/vulnerability/wordpress-shortcodes-and-extra-features-for-phlox-theme-plugin-2-17-12-broken-access-control-vulnerability). Could you please provide some información on when are you planning to update/fix the plugin? Thanks!
Hi,
Thanks for bringing this to our attention.
At the moment, our internal security tools haven?t flagged these issues as active vulnerabilities. However, our development team is reviewing the reports carefully and will apply any necessary fixes or improvements in upcoming updates.
We appreciate your concern and diligence.
This comment is currently being reviewed.
I have just checked and an update have been just uploaded that fixed both vulnerabilities. Trying to remove the comment but can’t find how.
Thanks for fixing these issues, good job
Hello Support, I am having trouble importing the Travel Agency theme on both my local and live servers. Specifically, the Master Slider content fails to import; the process gets stuck on “Importing Sliders” and continues to load indefinitely, even after waiting for 2–3 hours.
Additionally, the front-end of my site is now displaying a “critical error” message. I have attached a screenshot of the error for your reference. Could you please help me resolve this? Thank you Error Screenshot: https://prnt.sc/VXXdgo-fXXVX
Hello, can anyone reply?
Hi, Thanks for the details and screenshots. Based on what you shared, this looks like a connectivity issue, which is quite common in local environments. If you?re experiencing the same problem on your live server as well, I recommend submitting a support ticket so our team can review your site?s configuration and identify the root cause. We?ll be happy to help you get this resolved.
Sono sette giorni che aspetto che il team provveda a mandarmi una risposta, il vostro plugin depicter non funziona
Hi, Thank you for your follow-up.
Depicter is working perfectly fine. Our support agents have provided a detailed technical explanation and follow-up in the support ticket you submitted. Please check your ticket for further updates.
Hi, we are using the Phlox Pro v5.17.12. When I try to edit a page in Elementor, the widget column does not load, and I can’t add or drag any widgets to the editor. I tried deactivating plugins, and the culprit was the Phlox Pro Tools v1.7.0.
When the Phlox Pro Tools is deactivated, the Elementor widget column loads.
Currently, the Phlox Pro Tools is deactivated. Can you please provide us with a solution for this without deactivating the Phlox Pro Tools? Thanks.
Hi there,
Thank you for the detailed report.
While it might seem like the Phlox Pro Tools is the cause, this behavior (the editor stuck on loading) is often due to server memory limits being reached when all professional tools are active.
To help us pinpoint the exact cause, could you please open a support ticket with us? Our team will enable Debug Mode to check the specific error logs and resolve this for you as quickly as possible.
When i try to import a demo receive this message. Something went wrong while connecting (https://demo.phlox.pro/api/v2/info/): cURL error 28: Connection timed out after 15001 milliseconds. Thanks for your help.
I am Ok .
Hi, I am happy to hear that, worth to mention you can always submit a ticket on our help center to have faster responses
What is going on with section importer? It’s importing the wrong section (I downloaded a Contact Us section and it’s opening up an About Us section) and another one won’t let me edit in Elementor. It’s asking me to put it in Safe Mode. i don’t have any additional plugins other than yours. FRUSTRATING!!
Dear Niki, Please submit a ticket and explain the issue there (give us screenshot or link to the section you are talking about) We need to know more details about the issue to help you better.
Hi, I have purchased this theme but the domain it was being developed on is gone, can you deactivate the url it was installed on from your end?
Hi, no worries, I have found how to do it by searching, thank you 
Happy to hear that 
I open a ticket with rmmollica@gmail.com email 10 days ago and I don’t have response and solution. Help me or I ask refund. I’m 10 days off and this is not possible
Demo don’t work, elementor don’t work, depiter don’t work. Theme don’t work
I installed theme and import demo on two wordpress installation different but the results is the same. Don’t work.
Hi Fabio,
Sorry for the delay.
We’ve replied to your support ticket with detailed information and troubleshooting steps. Please check our response there.
From what we can see, the issue does not appear to be caused by the theme itself. The demo, Elementor, and Depicter are working correctly on our side and for other users. In your case, it seems related to how SVG files are being processed on your server/environment, which can cause images in the demo to load incorrectly.
Please continue the conversation through the ticket so we can help you resolve this as quickly as possible.
Hello, We are using the Phlox Pro Theme and the Elementor + ElementsKit Pro plugins. The ElementsKit plugin’s widgets do not work with the Phlox theme. (tabs, accordions, etc.) When we change the theme, everything works fine. Everything works.
We also tried it on a different website. It works. All the widgets are working perfectly.
We turned off all plugins except Elementor, and increased the server memory, but it still didn’t work.
What can we do? How can we fix this?
Hi, Thank you for contacting us.
Our support agents has answered your ticket and we will continue to provide assistance there. Please followup and let me know if you need anything else.
Hello,
I currently have a website running:
- Phlox Pro theme version 5.8.0 - Phlox Core Elements plugin version 2.11.2 - WPBakery Page Builder version 6.9.0 (it does not allow me to update)
I am planning to update the theme to the latest version. However, I noticed that the theme now appears to be primarily built around Elementor, which I am not using.
Before proceeding with the update, I would like to clarify:
1- If I update the theme, will I encounter any issues for not having Elementor installed?
2- Will I still be able to continue working with WPBakery Page Builder (version 6.9.0)?
3- Does the latest version of the theme include an updated bundled version of WPBakery that would allow me to update the plugin as well?
The website is fully built with WPBakery, so maintaining compatibility is very important for me.
Thank you in advance for your clarification.
Best regards,
Hi there, I hope you are doing fine.
I think the best thing to do is to contact us at our help center. To better answer some of your questions, our support agents need to check your website. So please go ahead and submit a ticket there.
We will do our best to assist you to update to the latest version of the Phlox.
Hi,
I have an update notification on my plugins about Element Pack Pro which is part of your recommended bundle plugins. The update can’t be made because is not available to update. This is a sensitive security issue for hackers to gain access to websites. Is there any fix for this issue? I wouldn’t like to deactivate this plugin because I’m currently using some widgets. Thank you!
”Element Pack Pro You have version 7.12.2 installed. Update to 9.1.1”
Hi Manjusha, Thank you for reaching out. I can see that our support agents responded to your ticket for this matter and provided the necessary details.
Please feel free to contact us if you need anything else
What are the minimum requirements for your theme?
Hi there, Thanks for your interest. You can find all the details here:
Server Requirements for Phlox: https://docs.phlox.pro/article/216-server-requirementsHi, I was contacted by a customer who already had your theme because his site crashed after the Elementor update. This is the debug:
PHP Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in …/plugins/auxin-shop/.../advanced-recent-products.php:719
I just wanted to let you know that Elementor has permanently removed some old programming classes (“Schemes”) that had already been declared purged some time ago. Your Auxin Shop plugin is still trying to use that old class, and not finding it, is crashing the site.
Since the crash is caused by the “Advanced Recent Products” widget, I had to make a manual edit to the /wp-content/plugins/auxin-shop/includes/elements/elementor/widgets/advanced-recent-products.php file.
I hope this report helps you with your next update. Best regards
Hi, Thank you very much for providing the detailed debug information. I really appreciate you taking the time.
Our development team fixed this issue a long time ago. Please make sure that you are using the latest version of the Phlox Shop plugin.
Updating Phlox Pro: https://docs.phlox.pro/article/210-update-phlox-proMy only Gripe with this theme is the choice to use Depicter and then give us master slider pro. It makes very little sense. Id like to use each page of the slider for a different page but can only use two on free version. Yet if this was made in master slider rather then Depicter then this wouldnt be an issue! Very confusing design idea IMO.
Hi There, Thanks for your feedback, please note that both Master Slider and Depicter are our products, but our latest product is Depicter, it is far better than all the other Slider plugins and it is beyond that, you can create Popup, Sticky bar, survey and a lot more. We tried to keep the price as low as possible plus add a 40% discount special for Phlox users. So I recommend you to stick with Depicter.
hello, i open a ticket with my email maustakkio@yahoo.it. Please solve asap
Hi, Thank you for contacting us. We have responded to your ticket and our support agents will help you resolve your problem. Please follow up there
