23231 comments found.
Dear Porto, I Will start with an affiliates collaborators to my brand. Please Inform to me how activate in the Theme (If It is available): - The coupons for the discounts. - Any tracking available for the links to my products I provide to the affiliates collaborators ?
Thanks
Hello, @Joaquim_,
If you are using WooCommerce with the Porto WordPress Theme, then please note that affiliate management and tracking features are not built directly into the theme itself. These features are usually handled through WooCommerce plugins. Here is some clarification regarding your questions:
Discount Coupons:
WooCommerce already includes a built-in coupon system. You can create and manage coupons from:
WP Dashboard → Marketing → Coupons
Affiliate Link Tracking:
The theme does not include a built-in affiliate tracking system for collaborators or referral links. To track affiliate links, commissions, clicks, and referrals, you would need to use a dedicated affiliate plugin compatible with WooCommerce.
Regards, P-THEMES.
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I contacted support now for 2 weeks for a PHP warning with no reply. Got error ‘PHP message: PHP Warning: Undefined array key “product_loop” in themes/porto/woocommerce/content-product.php on line 54’
Is this a known issue? Solution in next update?
Hello, @davel,
Have you purchased the Porto WordPress Theme? If so, please let me know which email address you used to contact us through our support system, so I can look into your case and assist you accordingly.
Regards, P-THEMES.
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Wordfence is reporting that the version of Revolution Slider packaged with Porto has a security vulnerability – please can you advise
Hello, @nmwoods_1,
Please download the very latest version of the Slider Revolution from here: https://fex.net/s/paxpdpc and then manually update it on your site. We are working hard on the new upcoming update of the theme, and with that, we will also update the plugin files in the package as well.
Thanks for your understanding.
Regards, P-THEMES.
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Hello,
When we try to update “Porto Theme – Functionality” and “WPBakery Page Builder” we get:
“Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.”
Could you please help us with that?
Hello, @luxstickers,
I have reset your purchase code, Please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards, P-THEMES.
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Hi P-THEMES!
WPBakery Page Builder Plugin <= 8.7.2 is vulnerable (https://patchstack.com/database/wordpress/plugin/js_composer/vulnerability/wordpress-wpbakery-page-builder-plugin-8-7-2-broken-access-control-vulnerability).
Thanks!
Hello, @ZilogZ80A,
We always update the plugin package version with the new theme update after testing. However, you can download the latest version 8.7.3 of WP Bakery from here: https://fex.net/s/t9ratyb and manually update on your site.
Regards, P-THEMES.
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I understand, but security is a priority, and I can’t know when the theme updates will be available.
Thank you!
Hello, @ZilogZ80A,
You are right, that is why I shared the latest plugin files with you. You can update the plugin manually on your site, and we are working really hard on the new theme update. Soon, it will be available. Thanks for your patience and understanding.
Regards, P-THEMES.
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Hi, When will You add support for WooCommerce 10.7 in Porto Theme? In Changelog there is only info about WooCommerce 10.6 Compatibility. I don’t want to update WooCommerce to v. 10.7 until Porto Theme is not compatibile with WooCommerce 10.7
Hello, @kuchniewfm,
The very latest version of the Porto WordPress theme 7.8.5 is fully compatible with the very latest version of WooCommerce 10.7, You can safely update the theme and use it on your site.
Regards, P-THEMES.
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Thanks, it works fine
You’re Most Welcome!!
I don’t like Elementor. Which of your demos is compatible with Visual Composer?
Hello, @ediwebroma,
Thank you for your interest in Porto WordPress
Porto does not use Visual Composer, but it is fully compatible with the WPBakery Page Builder. We also offer a wide range of pre-built demos for you to choose from.
You can explore all available demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
To view the demos specifically built with WPBakery Page Builder, please check here: https://postimg.cc/cKVKFtDf
Regards, P-THEMES.
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Hi Porto, How can I remove this languaje selector? https://ibb.co/J9RKbdR Because my we have lots of languajes and this is only showing 2 languajes.
Hello, @Joaquim_,
Please navigate to Porto >> Theme Options >> Header >> Language. Currency Switcher and turn it off from there as per your requirements.
Regards, P-THEMES.
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Please Porto this is URGENT.
candleart.es does not appear check out for movile devices (same for my other webside with Porto).
Please any help?
I already purged cache etc but the same
sorry I think is solved. I had a banner at bottom that was overlapping the button “place order” maybe because new update of woocommerce or Porto now the button is like a banner at bottom.
Hello, @Joaquim_,
Thanks for the update.
Yes, the issue was most likely caused by the custom bottom banner overlapping the WooCommerce checkout button on mobile devices. We’re glad to hear it’s resolved. If you notice anything similar again, please temporarily disable any custom fixed banners/popups or custom CSS on the checkout page to identify possible conflicts. Feel free to reach out if you need any further assistance.
Regards, P-THEMES.
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Hello Porto, I don’t know if Porto has modified the editor regarding the posts (only posts). I mean I have bakery, gutenberd and Porto. And I want the “classic” mode, there is some way to apply this format only for the posts?
thanks,
Hello, @Joaquim_,
You should use the “Porto Posts Grid” element and using it you can simply show the default layout of the posts on any page of your site, please watch this video here: https://youtu.be/qUb_71ZyP44
Regards, P-THEMES.
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Dear Porto in 0:37 second of your video; for me is not appearing the option “Bakery pagebuilder” to make the post visualizing html or visual.
This is the problem. And I have installed bakery.
Hello, @Joaquim_,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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After the update When I change from one saw to another with the arrows it says “Please select a property for this product”
Could you fix it?
Hello, @dimitris212,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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One thing that really needs fixing either as a hotfix or in the next update is the fact that the theme breaks Woocommerce’s Order Received page.
I have had to add code to the function file to override it as Porto does mess with it quite a bit, if you plan to use a custom thank you page it can be a bit hit and miss if it’ll work or not and the default page doesn’t work as it should. Great theme however but that would be a nice fix.
A built in way to revert changes would be great also without relying on backups since it’s such a comprehensive theme it would be a great addition.
Hello, @stbrice30,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hello,
The images I uploaded to the portfolio page are each sized at 2000×2000 pixels. However, after uploading, I noticed that their visual quality appears significantly reduced on the page.
I would appreciate your support in understanding the possible reasons for this issue and how to resolve it. Specifically, I would be grateful if you could provide information on the following:
Are the images automatically compressed during upload? What are the recommended file formats and dimensions? Is there any specific method I should follow to prevent quality loss?
Thank you in advance for your assistance.
Best regards,
Hello, @fatihemregunes,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi, your support link “critical error”. Kindly assists to fix it. We unable to open ticket.
Hello, @ethene,
The support system is working fine for me, please check it here: https://www.portotheme.com/support/ and let me know the result.
Regards, P-THEMES.
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Hi, no still not working,
Everytime i login, it will bring us to a critical error page. “There has been a critical error on this website”
Hello Porto Team. Can you recommend a tool where I can import an HTML layout into WP Bakery? Or import a layout created by AI?
If you can give me any new information about using AI to create layouts within WPBakery or another system along with the Porto theme.
Thank you, building everything from scratch is taking up too much of my time.
Hello, @renanmrcat,
You can get the HTML code from AI, and then you can use the RAW HTML element of the WP Bakery to use that HTML code: https://postimg.cc/ykBKZTqj
Regards, P-THEMES.
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Hi, I have the theme on one domain and I want to deactivate it. How can I do this so I can use it on another domain? Thanks
Hello, @matielles,
I have reset your purchase code. Please try to re-register the theme again with the same pur chase code on your desired domain, and let me know the result.
Regards, P-THEMES.
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Thank you so much! It’s working now.
You’re Most Welcome!!
porto post grid element in my home page not showing category thumbnail in home page , its showing only category name , how can i show thumbnail above categy name
Hello, @atiyah2024,
You’ll need to edit the product categories and assign thumbnails to them. Please refer to the screenshots below for guidance:
https://postimg.cc/gwYmsTG4
https://postimg.cc/PPmg7QVT
Once the thumbnails are set, it should work correctly.
Regards, P-THEMES.
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i bought like 15-20 licenses from your theme, works great! Im looking for an additional plugin that makes it possible to upload gallery images per product variation. Can you recommend a plugin that works well with porto and dont mess with custom build product pages using the porto builder?
Hello, @dennygoosensen,
You can search for and try any third-party plugin that best fits your requirements. We haven’t officially tested any plugins for this purpose. Typically, such plugins work well with the default WooCommerce layouts, so we recommend avoiding custom layouts when using them.
Thank you for your understanding.
Regards, P-THEMES.
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How to close the tabs (description etc) on the single product page. On mobile the tabs are closed but not on desktop.
Hello, @dennygoosensen,
If you’re using the custom layout for the single product page, it includes a “Product Tabs” element. This element provides an option to keep the tabs collapsed by default on mobile devices only, not on desktop.
To achieve the same collapsed behavior on desktop, you’ll need to apply some custom code.
Reference: https://postimg.cc/FktWxvTd
Regards, P-THEMES.
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Hello Porto team!,
Potential Recursive Loop in Porto Functionality (WP 6.9 Compatibility). I am reporting a potential compatibility issue between Porto Functionality and WordPress 6.9. My server logs captured a Fatal Error triggered by a search engine bot while crawling the site.
The error: PHP Fatal error: Uncaught Error: Maximum call stack size reached. Infinite recursion? in wp-includes/class-wp-query.php:5072
The stack trace points to: wp-content/plugins/porto-functionality/builders/elements/single/init.php (specifically the function PortoBuildersSingle->restore_global_single_variable() on line 178).
It seems that during certain query executions (triggered by bots), the way Porto restores global variables creates a recursive loop with the new WP_Query->generate_cache_key() system introduced in WordPress 6.9.
I have already cleared the Porto caches as a precaution. Could you please verify if this function needs a fix to prevent recursion?
Thank you!
Hello, @ZilogZ80A ,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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