Hi,

This is AJ the theme author. Unfortunately I can’t look it up without you providing the actual license code because there is no way on Envato for me to look at your license codes. But you can actually log into the license manager here – https://my.totalwptheme.com/license-manager/ (click to log in with Envato) to view your licenses and easily de-activate any yourself.

Usually this error happens if you changed your domain for example if you swapped from http to https or www to non www. Newer versions of the theme ignore those changes, but in previous versions of the theme it could display an error. It’s also possible if you activated the license on a staging site and then moved it to a live site that you would see this notice. But you can just log into the license manager (link shared above) and view your license to de-activate any currently on the incorrect domain so you can register it on the correct site.

AJ

Hi Paul,

1. The problem with matching the blue in WPBakery to WordPress is because of how WPBakery is coded it would require a lot of extra CSS loaded from the theme to modify the color. Also, WordPress has many different color schemes you can choose from under your account settings – so should the builder match every color scheme or just the default blue color scheme and what if customers hate it? Do we need to add a setting to opt-in or out of this?

I’m planning for the next big theme update (not the upcoming one but the next big one) to introduce a new ‘Integrations’ admin panel where you can modify various WPBakery, Elementor, WooCommerce, etc settings – moving settings currently in the Theme Panel and adding new options. When adding this new admin page, perhaps I can introduce a new option to customize the WPBakery page builder – perhaps even adding options where you can use a color picker to choose the blue, green, etc used in WPBakery so rather then just matching WP you can set it up how you want – I’m sure many customers would actually prefer if it was black not blue.

2. I will add text transform. My thought was you could just type it out in uppercase, but that won’t work with dynamic values. You can add ‘wpex-text-uppercase’ if you want in the extra classname for the meantime.

- AJ

Hi,

This is AJ the theme author, I hope you had a nice weekend.

Sorry, but I’m not understanding what you mean by “columns are staggered”. My only guess, is what you actually want is for your buttons to be aligned at the bottom, which has nothing to do with the columns being the same height. If you add a background to each column you should see they are the same height.

Can you share the URL in question?

Now, one thing you can do as well if you just have a picture, heading and button is to use the theme’s Grid container and the Teaser Box element. This can give you more control over the columns responsively and the space between them. Also it will use less elements so it can load quicker in the WPBakery builder. I made a sample video to show you what I mean: https://a.cl.ly/GGu1XmjL

- AJ

The Grid Container / Teaser Box worked perfect! Images line up across top, buttons line up across bottom, even with 1, 2, or 3 lines of headline text in the middle. Thanks!

Hi,

This is AJ the theme author. I hope you had a nice weekend.

The issue is just a caching issue. All the issues you are having, means that your site is loading the old CSS and not the updated theme CSS.

Be sure to clear the cache of any installed caching plugin, Godaddy caching and any 3rd party CDN that may be used such as CloudFlare.

If you still have issues let me know!

Caching issues can also be caused because you are using an optimization plugin or custom code that removes the version at the end of your CSS/JS files or if your child theme is improperly code, which breaks cache-busting in the browser, which would require you to also fully clear your browser cache.

If you wish you can share a URL to your site so I can inspect it and make sure you aren’t having this problem to ensure smooth updates in the future.

- AJ

Here is a website that I tried to update:https://origenresources.com/

I cleared cache and on that point icons become huge…other issues come with theme update.

Now its old theme because client cant have broken website.

I updated a few very old theme on same hosting and didnt have that issue….just cleared cache, save permalinks few times and everything is working

Hi,

I’m looking at the site and it looks like it’s setup correctly and version control is in place to prevent caching issues. If the icons are becoming huge this does suggest an issue with the site loading incorrect CSS, because the new version of the theme uses SVG icons so if your site is missing the CSS to target SVG icons they won’t render at the correct size.

Are you updating the theme via the WP admin or via a different method?

If you’d like I can update the site for you and check everything to make sure it’s all working correctly. Simply submit a direct message via my ThemeForest profile – https://themeforest.net/user/wpexplorer – and we can go from there.

Additionally, I see your homepage is using slider revolution for the top hero section. It would be best to convert this to a WPBakery row so it loads faster and for better SEO. If you’d like I can help you make those changes so then you can also delete Slider Revolution to speed up the site and remove one more plugin that you currently need to update and manage.

Last, I noticed your site headers is exposing your server’s PHP version, for security reasons I would recommend contacting your web host and have them modify the server to prevent this: https://a.cl.ly/JruJzdNe

- AJ

Hi,

This is AJ the theme author. I hope you had a nice weekend.

I can’t recreate this issue myself and the post type menu_icon property should never be null for a post type. If you go to your Portfolio Settings panel do you see an icon selected? Like this: https://a.cl.ly/mXuL82AY – can you try re-selecting the icon and saving?

The other possibility is that perhaps your site is outdated. Is your theme up to date? https://totalwptheme.com/docs/changelog/

- AJ

Hi

Thanks for your response.

My theme is up to date and the icon is selected in the Portfolio settings.

I managed to isolate the problem. It was a plugin called Portfolio Post Type For Themeton Themes. Once I deactivated that plugin, the problem disappeared.

Regards

Reuben

Hi,

Are you using the latest version of the theme? Most of the integration for Elementor was added somewhat recently.

The color palette should work in Elementor. When you add a color in the theme’s Color Palette, it will show up in the Globbal color picker in Elementor. Sample video https://a.cl.ly/7Ku5eAz2

The main “integration” is that you have access to all the theme’s extra elements in Elementor: https://a.cl.ly/4guBQPXZ

For dynamic templates, it works exactly the same as WPBakery so the docs are the same regardless of the builder – https://totalwptheme.com/docs/dynamic-templates/ – the reason you would use Dynamic Templates is primarily if you are using the free version of Elementor which doesn’t have access to the theme builder.

If you are using Elementor Pro, the theme is coded to work with their Theme Builder, so that’s an integration.

You are correct there are some overlapping features, especially when using Elementor Pro.

To be honest if you are using Elementor Pro, I personally would recommend you just use their free Hello theme. Elementor Pro has everything you should need to build a website.

The reason to use a theme like Total is to access extra functionality f you didn’t want to pay for Elementor Pro because Total has a single 1 time purchase cost unlike Elementor Pro which is membership based. If you already are paying for Elementor Pro, it makes way more sense to use their free Hello theme and build everything from scratch.

I am working on updating my theme demos to make them more modern and I will be creating elementor versions of them as I do this. I will also look to see if it’s possible to make the WPBakery patterns – https://totalwptheme.com/patterns/ – available in Elementor, but from what I understand, this may not be possible in the free version without introducing a whole new system that will bloat things up.

Personally I’m not a huge fan of Elementor, I find it to be much more bloated, slower and worse for SEO. I don’t want to really push/promote a page builder that I find to be inferior. I want my customers to have the best and fastest website possible.

- AJ

Hi,

I will add an option to select an image size in the next update. This is a great idea

If you’d like, I can let you know when the update is ready and share a beta version of the theme so you can try it out and not have to wait for the official update.

However, I strongly recommend that you aren’t uploading massive images to your site to start with. Any image you define as a featured image should be a size that you would never mind displaying in full on the site. There are several reasons for this:

• Increased server processing
• Higher disk storage usage
• Larger backup files
• Longer site migration times
• Greater bandwidth consumption
• Slower Media Library performanceimes
• Unnecessary resource usage for social sharing images

I also never recommend any sort of image optimization plugins because they introduce a lot of extra bloat and require server resources to function. Rather, optimize all your images prior to uploading them to your WP site. The best and most robust free solution is squoosh.app (you can install it on your computer so it does everything locally) but I also like https://tinypng.com as it’s less complicated (no advanced settings).

- AJ

ps: I noticed your username doesn’t exist on the support site – https://my.totalwptheme.com/ – can you click the “Continue with Envato” button on the login page of the site so it creates your account, this way, I can see your email and be able to message you directly to share the beta version of the theme with the new setting if you’d like.

private browser window did the trick, thanks!

Hi,

I hope you are having a nice weekend. I just wanted to touch base to make sure you were able to sort out the licensing issue as well.

- AJ

yes, I did get it taken care of, thank you!

Hi Frank,

In terms of how the Chatbot works, this is going to depend entirely on the service you use.

Personally, I think a chatbot will just add extra bloat to your site and slow down loading times. If people need to find answers they know how to use Google/AI – I don’t see any benefit having the extra scripts and services loaded on your site. But of course, you could always add one and track it to see how many users are using it.

Traffic has dropped a ton for everyone :/

SEO isn’t as important as it used to be since users are shifting away from the traditional way of visiting/browsing the internet (largely by Google prioritizing AI). Having a strong brand presence on social media (YouTube, Instagram, TikTok, etc) is going to be the number one way to generate leads.

- AJ

Thank you AJ for your thoughts and insight. Always, very much appreciated! I guess I’ll start uploading Shorts to my YouTube channel of recently photographed properties. Can never have too much online marketing. Cheers!

Hi,

In the license manager you can click the “disconnect” button on the far right of the table to free up the license so you can register it on another site.

- AJ

Thank you!

HI,

I am working on updating older demos first because the older demos are too old looking. I’ve recently updated this one – https://totalwpthemedemo.com/corporate/ and I’m currently working on updating this one – https://totalwpthemedemo.com/law-firm/

But I’m still focusing on WPBakery based demos because almost every customer uses WPBakery. But if there is any demo a user wants the Elementor version of they can request it and I”ll make it.

Of the few users that are using Elementor, they seem to be using Elementor Pro – which has it’s own demos.

I’ve noticed you’ve been requesting new demos for quite a while, which made me curious. Looking at our records, it appears you’ve only purchased one license back in 2020, and it’s currently registered to a site that won’t load.

Are you primarily using the theme for client projects and having your clients purchase their own licenses? I’d love to better understand how you’re using the product and what you’re hoping to get from the new demos.

-AJ

Hi AJ, I haven’t switched to the Total theme yet due to some limitations I encountered earlier. Now that Kadence has been acquired by Liquid Web, I’m considering migrating to a more stable theme that meets my feature requirements. A few years ago, I tried using the Total theme but faced challenges designing the single post template. However, I’m glad to see that it’s now compatible with Elementor, which will allow me to create some great layouts for my blog.

I can recommend some demos but I would rather not post the links here, I can send it to you via direct message.

Hi,

I’m actually using AI for updating current and making new demos, if you want to suggest topics you can do that, but I’m not going to be replicating other existing sites. I’m using various tools, but mostly these two:

• https://replit.com/
• https://redesignr.ai/

Both fantastic tools if you want to try them out.

If you prefer using Elementor, my recommendation would be to just purchase Elementor Pro and just use their own builder tools. You may even want to just use their free Hello theme. This way you are locked into Elementor but not any specific theme or Elementor add-ons.

Regardless of how you setup your site though, make sure you are only using a page builder like Elementor for the main pages and custom templates. Do NOT use a page builder (Elementor, WPBakery, Divi…etc) for your blog posts. If you do, you will be locked into that page builder and it could require a lot of work to fix your site if you ever decide to switch builder or the builder plugin is sold/deprecated.

When using a page builder for main pages (home, about, services, contact) and for your dynamic templates (single post design, archives, etc) – even if you switch themes or builder it shouldn’t be a lot of work to re-do those things. But if you use a builder for every blog post and you have tons of blog posts, things get very time consuming if you ever have or want to switch. This is where a lot of people go wrong and create a lot more work for themselves in the future.

Of course, with AI tools it’s much easier these days to swap themes/builders but you still don’t want to ever create a lock in effect on your site. So basically, use complex page builders like Elementor/WPbakery for primary pages that require complex designs and custom templates, but use Gutenberg for standard posts or custom post types that have many items.

All that said, if your site is mostly a blog – it may be best to just use or create a custom block theme for your site with the exact design you want and not rely on any 3rd party builder or theme. I do create custom block themes and I could make you one, but I’m not sure if that’s in your budget (pricing starts at $1,500). You send me the design you want and I make you a custom block/Gutenberg theme with that design.

- AJ

ps: I noticed on your site that you have both a link on your logo and a “Home” link in your menu – that’s actually an accessibility issue. I would recommend removing the home link from the menu or the link on the logo.

Hi,

I hope you had a nice weekend. I got your message I will email you right now.

- AJ

I sent you an email through the ticket system!

ps: Sorry for all the comments, but just as a heads up. Because I sent the email directly it may have triggered the direct email auto-response. Please ignore that.

Hi,

The vulnerability is only in Version 7.0+ which I don’t include with the theme – https://totalwptheme.com/docs/changelog/ – I’m still only bundling the 6.7 version because of all the bugs and issues in version 7+. Once the version is more stable I can include that updated version with the theme. So, the vulnerability doesn’t exist in the version included with the theme and isn’t a concern if you haven’t updated to version 7.0+ via a different method.

Additionally, I will stop bundling Slider Revolution starting the next theme update. I will still provide updates to customers that previously had the plugin installed but it won’t be available to download by default.

The Slider Revolution plugin has made various changes in version 7+ that makes the bundled license almost useless, such as limiting the number of sliders to 3 and putting a lot of functionality behind add-ons only available to registered sites. Additionally the plugin seems to always have security concerns, it’s becoming very bloated and in general most sites never need a complex slider plugin. Actually it’s generally recommend to never use sliders – https://totalwptheme.com/docs/why-not-use-sliders/

Ideally, if you can update your sites to replace sliders with static content and delete the plugin that would be the best. Not only will you speed up your site, improve your SEO and accessibility but you’ll also have one less plugin to worry about updating.

- AJ

Hey there!

Ok, I was actually confused.

The new Slider Revolution version 7.0 is treated as a separate plugin so version 6+ actually did have a new security patch.

I’ve updated the version included with the theme. To update simply log into your site and delete slider revolution, then go to Appearance > Install Plugins and re-install it, that will download version 6.7.55.

Sorry for the troubles!

- AJ

Hey AJ, I figured out that the Annual Report single page is being routed through Total’s generic singular template (wp-content/themes/Total/singular.php). So my question is, inside Total’s singular.php rendering path, why is the associated WPBakery template no longer being injected after updates?

Hi Charlotta,

I hope you had a nice weekend, thank you for your patience!

Sorry, but I’m really not understanding the issue. Can you submit a private ticket with site logins so I can see what you are referring to? – https://my.totalwptheme.com/

I”ll try and answer some of your questions though:

• Yes you can still use WPBakery templates assigned as your dynamic template. Technically the theme will render a template from any post type, it just checks for the defined ID. You don’t have to switch your template to a Dynamic Template, the main reason to do that would be so you can delete the Templatera plugin and have 1 less plugin active on the site.

• The Post Types Unlimited plugin is for registering custom post types and taxonomies, it has nothing to do with Dynamic Templates. That said, using my plugin instead of other post types plugin or registering post types using code makes it much easier to manage your post type because of all the added settings – https://totalwptheme.com/docs/adding-custom-post-types/#section-total-settings

• I assume “Annual Report” is a post type added by a plugin and that you have added some custom code to define your template as per the snippet you linked. Is that correct? If so, some plugins hook into WordPress functions to modify the singular display and if it runs before the theme checks for the assigned template it can cause things to break. If this is just a post type you added yourself, it should work as nothing has changed recently that would change this behaviour. If you look at singular.php you can see the following check on line 34:

<?php
// Display singular content unless there is a custom template defined.
if ( ! wpex_theme_do_location( 'single' ) ) :

This check renders your custom defined template if set, if not, it renders the default singular.php layout (image, title, content, comments, etc). So if it’s not rendering the template you defined, it means it’s not technically set for some reason.

Anyway, if you open a private ticket so I can see how the site is setup I will be able to help you get this fixed up asap.

- AJ

Hi,

I am aware of this and the updated WPBakery will be included in the upcoming theme update which will be released ASAP – https://totalwptheme.com/docs/upcoming-update-changelog/

- AJ

Hi Jana,

Did you perhaps enable WPBakery Slim Mode? https://totalwptheme.com/docs/wpbakery-slim-mode/ – when enabled older elements like the Blog Grid aren’t registered to slim things down as there are newer alternatives such as the Post Cards element, which is the preferred way to display posts as it gives you full control over your design via Custom Cards – https://totalwptheme.com/docs/custom-card-builder/

- AJ

Hi AJ, yes, thank you, that’s exactly the kind of simple thing I was looking for, but couldn’t find

Let me know if you have any other issues or questions!

- AJ

we are having 4 license but we couldn’t download the theme, can you guide us?

Hi,

This is Aj the theme author. This sounds like a security error on ThemeForest, can you try in a new browser? If that doesn’t work I highly recommend you contact Envato to let them know of the issue, in the meantime send me an email directly to wpexplorer [at] gmail dot com and I can email you the zip file!

- AJ

Hi,

Yes, you can use [site_name] and for the year you can use [current_year]. This is the default copyright text used by the theme (unless you imported a demo).

Copyright <a href="[site_url]">[site_name]</a> [current_year] - All Rights Reserved

- AJ

ps: I snapped a tendon in my right elbow so I’ve been working with one arm and it’s been quite difficult, I see you still have an open ticket which I will get to ASAP. Thank you for your patience.

What error are you getting?

- AJ