5249 comments found.
Can you activate my license? I have the template on another domain, but the domain expired and I couldn’t cancel it in time. Can you activate it again? Thank you.
Hi,
Interested in purchasing your theme, I’ve just been reviewing your website and all of the nice demos. My question is is there a way to identify which of the theme demos are built with Elementor?
There seems to be a serious problem with the Slider Revolution plugin that comes in the theme download package; it’s causing redirects to ecommerce pages. What’s the solution? Thanks!
Trying to log into support, getting a message that says “Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.” Should I email someone about this?
Sorry, the dashboard was unavailable for a few hours, but it was only for one day. Everything has been working fine again since then.
License activation issue – “Linked to another server” error Hi, I recently purchased a license, but I am currently unable to use it. I originally used the license code while building and developing the website. Now that the site has gone live, I am trying to activate it again, but I keep receiving an error message stating that the code is already linked to another server. Is there a way to deactivate the license on the old server/domain so I can use it on the live site? I am not sure where the old activation is registered or how to release it. Thank you for your help! Best regards, Dave
Hi,
I just saw your message.
Have you already created a support ticket and asked them to review the license key?
Please have your license key ready and let us know which specific license key is affected so we can look into it.
Kind regards,
Marcel
Hello is there any place where I can manage my license? If not can you deregister my licence? Thanks
Hello,
There is no central place where licenses can be managed, as each Envato license is only valid for one end product. In the case of a WordPress theme, this typically means one domain/project per license.
Reusing or transferring a license to a different project would violate the Envato license terms.
Unfortunately, we are therefore unable to deregister licenses for transfer or reuse on other projects.
If you are experiencing issues with your current installation or license, please contact our customer support:
https://united-themes.freshdesk.comThanks
I cannot edit with Elementor Pro. Anyone has any ideas? I used demo22, but it doesnt look like the demo at all
Hi,
Demo 22 is built with the WPBakery Page Builder, not Elementor Pro. That is why it does not look like the demo when editing with Elementor.
Please make sure you are using the correct page builder and imported the demo content properly.
If you have any further questions, please contact our support team:
https://united-themes.freshdesk.comThanks
Hi. I don’t see the WPBakery Grid Elements in the theme. How do I enable it?
Hi,
thank you for your message.
Please note that there is no support provided here on the dashboard. All support-related questions need to be submitted through the ticket support system.
However, I still wanted to take a moment to answer your question.
Brooklyn uses a custom-built page builder rather than the original page builder. This allows us to offer thousands of additional features that are not available in the standard version.
That being said, the grid builder was not included in our implementation, so this specific functionality is not available in Brooklyn.
I hope this helps clarify things.
Best regards, Marcel
Ok. Thanks for your reply
Fatal error from the Brooklyn Shortcodes plugin causes all pages using it to crash (which in my case is most pages):
Fatal error: Uncaught Error: Class “UT_Adaptive_Image” not found in …/wp-content/plugins/ut-shortcodes/shortcodes/service-column-vertical.php
the crash is from United Themes’ ut-shortcodes plugin calling a class (UT_Adaptive_Image) that is no longer being loaded.
Hi there,
Thanks for reaching out! Just a quick note — this isn’t the official support channel. To get proper assistance, please contact the support team directly through the appropriate support platform.
They’ll be able to help you much faster and more effectively.
Thanks so much for your understanding!
Yep, I know – just letting you know there is a bug. Doesn’t look exclusive to me.
Hi,
We understand what you’re trying to point out, but just posting a generic “there’s a bug” here isn’t actionable for us.
Issues like this are often caused by incomplete updates, conflicts, or missing dependencies, especially when a class like UT_Adaptive_Image is not being loaded properly.
If this were a general issue, we would already see multiple confirmed reports through our support system, which is currently not the case.
Please use the official support channel so we can properly analyze your setup. Otherwise, this kind of comment doesn’t help us identify or resolve anything.
I just bought your theme because I want to use Elementor. Are the demos built with Elementor?
Elementor plugin (including Elementor Pro): Where do I install the plugin?
I was only able to install WPBaquery.
I purchased Brooklyn some time ago and originally registered the license on a staging site, for testing. I was only getting familair with the site. Now I’m ready to use Brooklyn a real domain, but when I try to register the license it says: “License already registered with different server.” Could you please reset the license activation so I can register it on the live domain and/or maybe tell me what domain is being used.
I deregistered the purchase from the site today and added to my live site. It stated initially success but now its reverting back to license has been registered.
Please help and deregister my the purchase code.
Please create a support ticket for this request, as it cannot be resolved through the dashboard.
When submitting your ticket, make sure to include your license key so the team can review where and why it is currently registered. Based on your description, it is likely connected to your staging site, but this needs to be verified on our end.
You can submit your ticket here: https://united-themes.freshdesk.com
Thank you!
I couldn’t find that page shown in the screenshot, “Apollo Creed – with a black man,” in any of the template versions.
The Apollo Creed demo is a beta demo that was never officially released. It only exists as a beta concept and was never completed.
Hello,
I purchased Brooklyn some time ago and originally registered the license on a Local development environment (LocalWP). Now the site is live on my real domain, but when I try to register the license it says: “License already registered with different server.” Could you please reset the license activation so I can register it on the live domain?
Thank you!
Hi United Themes, there seems to be an issue with the latest version of Brooklyn. It has a conflict with Elementor/Elementor Pro where it doesn’t show the elementor panel and just sits loading (the #elementor-panel-state-loading just keeps spinning). Unsure why. Not sure if this is an issue that needs resolving from the theme compatibility or the Brooklyn Core Plugin.
Hello. On Brooklyn template, can you have YouTube videos in the filterable gallery (in the homepage/selected work section) instead of post to internal pages? If so, can I assign tags to those YouTube videos so I can filter them by categories on the homepage?. Thanks.
Hey, I do a lot of vehicle design (car wrapping) and am looking for a cool scrool-down design (like in #01 Brooklyn Original) where my work can be displayed via a slider graphic (before/after). So not that the works open on extra pages when clicked, but that there is a slide bar on the start page. Or so that when a ‘vehicle project’ is clicked, it enlarges (like the videos in #54 Brooklyn Creative Studio Showcase”) and then before/after slider is visible in the larger view.
Hi
How to change the background image for the 404 page ?
Thank you
Please submit your support request through our official ticket system so we can assist you quickly and efficiently:
https://united-themes.freshdesk.com/Thank you!
Hi, I changed the domain , how can I reset the license ?
Hi, My support has expired, but I just need a license reset. I deleted the old site and now I can’t activate the theme on the new domain. Could you please reset the license for me?
Hi, I’ve purchased several licenses. Is there anywhere I can see which license each website has? Thanks
