39369 comments found.
This exact issue keeps recurring (July 2025 and now July 2026): Avada Builder/Core fail to update with “Download failed. Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable.” Purchase code is valid and Avada shows as REGISTERED (v7.15.6). My hosting provider (Hostinger) confirmed no firewall is blocking outbound connections to api.envato.com or updates.theme-fusion.com, and PHP cURL is enabled. Last time this happened, support agent Vineet fixed it via manual FTP install (ticket #3014364504, July 2025) — but that only patches the symptom, not the root cause. It’s happening again a year later. My item support has expired so I can’t open a new ticket — posting here for the record. Please look into why the Envato API connection repeatedly fails for this license/site so this doesn’t keep recurring every few months. Site: anandacentromedico.es
Hi
In general, there are no update issues or this would be a occurrence for all Avada installs. Our team will reach out to you via a ticket to check the issue further
Thank you
Hello, I have been using Avada since 2013. Always been reliable! I purchased a new license, and it registered correctly the first time on a Wordpress installation I did after I bought the licence (June 26, 2026). Today, when I logged to load one of the prebuilt Avada site layouts it stated that the “purchase code is already being used on another domain”. I wonder if it is because I loaded the Avada theme right after the installation on Bluehost, and it gave me a temporary domain. I later applied a domain that I purchased to the installation which is https://mucci-products.com/—any help would be greatly appreciated, I definitely don’t want to buy the theme twice for this particular website.
-William
I figured it out by creating a My Avada account and syncing my licences to have control there. No need to reply to this comment 
Hi,
Thank you for the update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
we are a technology agency and we manage websites for several clients. Some of these websites were built using Avada.
We are currently in a transition situation with one of our clients. Their website has been transferred to another agency, and this new agency is now updating WordPress, plugins, and Avada.
They told us that, in order to update Avada from version 5.9.1 to version 7.15.5, they need to re-enter the Avada Purchase Code because the previous token expired on September 21, 2023.
The problem is that the website was created many years ago, and at the moment we do not have full certainty about which Avada license was originally associated with this specific website.
We found an Avada license in our records, but it seems to have been purchased in 2018, so we are not sure if this license belongs to this website or to another client project.
Could you please help us understand the correct procedure in this case?
Specifically, we would like to know:
1. Is there a way to verify whether a specific Purchase Code is currently associated with a specific domain(studiogpt.it)?
2. If we cannot safely identify the original Purchase Code, can the new agency simply purchase a new Avada license and register it directly on the website?
3. Is it recommended to share an old Purchase Code with the new agency, or would it be better for the client/new agency to purchase and manage their own Avada license going forward?
4. If a license is already linked to another domain or account, what is the correct process to unlink it or transfer its management?
5. In this situation, what would you recommend as the safest and cleanest solution from a licensing point of view?
Our main goal is to avoid using the wrong license and to make sure the client’s website is correctly registered and updated according to Avada’s licensing rules.
Thank you in advance for your support.
Hi
A purchase code is not specific to any domain. The purchase code can be used in any order(purchase date) to register the site. What is important is that a single purchase code is used on a single site.
Avada has a license management system in my.avada.com. Here, you can import all your purchase codes from Envato or manually add them, and you can see the domain against the purchase code. This area can also be used to unlink any website that has been used against a specific purchase code in case that site is deleted or no longer using Avada. We have detailed documentation on this here. https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
To answer your queries below: 1. You can use the My Avada account area to see which purchase code is associated with which domain.
2. Yes, you can always purchase a new purchase code and apply it to an Avada site. This will not cause any issues with the site’s working.
3. This would be based on your discretion. Either can be used. If an old purchase code has no license or no domain associated with it, the new agency can use it, or the new agency can even purchase a new code and use it.
4. On my.avada.com, you have an option to unlink a domain against the purchase code via the unlink icon. If you want to create a completely different Avada support account using this purchase code, you need to unlink the domain and then delete it from your my.avada.com account area. The agency can then use this purchase code to create their own support account.
5. Both the methods are safe. Either can be used to register the purchase code. You can use the old purchase code, or you can even use a new one.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am editing one of your preset websites and I am having issues with the images. every time I change an image to my own, the image becomes smaller compared to what was there before. How do I fix this?
Hello @tommysyn
This can happen due to attachment settings, you should be able to change it by following the instructions here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
This should help you out, however if you need any further assistance, kindly open a support ticket with our team and we will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Avada Team,
First, thank you for the excellent work on the Avada theme.
I would like to suggest updating the bundled Bootstrap framework. Currently, Avada appears to include Bootstrap 3.3.5, which is a very old version that has reached end-of-life and may expose websites to known security vulnerabilities and compatibility issues with modern browsers and plugins.
Migrating to Bootstrap 5 would provide several benefits:
- Improved security and maintenance. - Better performance and reduced dependencies (e.g., removal of jQuery requirement). - Enhanced compatibility with modern web standards. - Access to newer components and utility classes. - Better long-term support for website owners and developers.
Please consider adding support for Bootstrap 5 in a future release or providing an option to use a more recent Bootstrap version.
Thank you for your consideration and for continuously improving Avada.
Best regards
Hello Ben79
Thank you for being a part of Avada Community, in regards to your response about Bootstrap, kindly note that Avada uses a customized version of Bootstrap, if need arises and the code demands it, our developers will do the needful.
If you need further assistance with anything else, kindly open a support ticket and our team should follow up.
Thanks
-Ammar
I am quite interested in your theme. To give you some context, we deal in mechatronic products, and our website is primarily designed to generate inquiries from B2B clients. 1. Does your theme offer specific advantages for this type of website? For instance, does it feature superior design modules or effective calls-to-action (CTAs)?
2. Is the theme’s code well-optimized? Good code optimization ensures faster loading speeds, which is beneficial for SEO.
3. I’d also like to know if the product detail pages are designed to accommodate the specific needs of electronic products—such as displaying technical specifications and descriptions—and if they support features like tabbed content switching.
Hi
Thank you for your interest in Avada.
1) The question is a bit broad but we do offer the off canvas feature that allows effective CTA. You can set it trigger by different modes like exit intent, class name, after X amount of time spent on page etc. Please do refer the link https://avada.com/feature/off-canvas-builder/
2) The theme is coded as per WP coding standards and has a bunch of performance features to help speed up the site. Please do refer the link, https://avada.com/documentation/avada-speed-performance/
3) If you plan to sell products on the website, this will be using WooCommerce. Avada offers quite extended options to add a WooCommerce layouts. You can also add custom fields using the ACF plugin bundled with Avada and use them to display content in different panels using the tab or the toggle element from Avada.
Thank you, Shaminder
Dear Avada Team, the following message appears when I scan my client’s website with Wordfence:
The Avada Builder (fusion-builder) plugin for WordPress is vulnerable to Unauthenticated Remote Code Execution via PHP Function Injection in versions up to and including 3.15.2. This is due to the `wp_conditional_tags` case in `Fusion_Builder_Conditional_Render_Helper::get_value()` passing attacker-controlled values from a base64-decoded JSON blob directly to `call_user_func()` without any allowlist validation. This is exploitable by unauthenticated attackers through the `fusion_get_widget_markup` AJAX endpoint, which is registered for non-privileged (unauthenticated) users via `wp_ajax_nopriv_fusion_get_widget_markup`. The endpoint is protected only by a nonce (`fusion_load_nonce`), but this nonce is generated for user ID 0 and is deterministically exposed in the JavaScript output of any public-facing page containing a Post Cards (`[fusion_post_cards]`) or Table of Contents (`[fusion_table_of_contents]`) element. This makes it possible for unauthenticated attackers to execute arbitrary code on affected sites.
How can I fix this issue? Just download the latest Zip file from Themeforest and install the latest Avada Core & Builder Plugin?
Regards Simon
Hello Simon
It appears that you haven’t updated your Avada and all its required plugin(s) for sometime, we strongly recommend that you keep your theme and plugins updated at all times, please also check our changelog for the security fixes already made => https://avada.com/wp-content/uploads/2023/03/changelog.txt
We suggest you update your Avada and its required plugins right away following the instructions here => https://avada.com/documentation/how-to-update-the-avada-website-builder/
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Just a heads up, on your Item Details page, your links/buttons for What’s New and Changelog give you a 404 page. The Changelog link nearer the bottom works.
Hello Finn
Thank you for letting us know, we will get those links updated
-Ammar
Avada comes packaged with Slider Revolution, but this is only up to v 6.7.57.
Are there plans to bring this up to date to remedy the plugin vulnerabilities that are fixed in v 7.0.11?
Hello @orcaonline
Revolution Slider 7.0 is a completely difficult product compared to Revolution Slider 6.x and we currently have no plans to include that at the moment, however any updates for revolution slider 6.x will still be added to Avada.
The vulnerabilities itself are not a part of 6.x plugin, they were in earlier version of 7.x and that is not shipped with Avada.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
This theme is not good. Nothing works as it should. Do not make the mistake and buy this.
Hello @gee_nzl
Avada works and performs as mentioned on our item page, our company website and in our prebuilts, we will need some more context on what exactly it is that is not working for you so our team help you out.
You have a valid support with us and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Avada Support Even applying all patches the issue of border lines around my website sections didn’t resolve??? why any other option?
Hello @maqpoon1
We will need to take a closer look into your website to provide a more precise response on this, can you kindly open a support ticket with us adding your issue and website details from the link below.
Click Here to Get Avada Support
Thanks
-Ammar
We don’t want to renew support. That means we have no fix?
Hello @Maqpoon1
A valid support is required to open a support ticket, you can contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi,
I have bought a licence and I could use it on the live website and also on the dev
But today I got the error that the code is already used.
I’m using this pattern:
Live: www.example.com Dev: www.dev.example.com
Hi
Can you please make a dev domain without the www? Please try using the URL in this format. dev.example.com You can refer more on this here, https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Le dev application is dev.rrcancer.ca but I got: The purchase code is already being used on another domain.
Hello There
You will need to manage this from your my.avada.com dashboard in this case, we have a very detailed document here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
Thanks
-Ammar
I have already the active licence
But: https://postimg.cc/bDCg9wMd https://postimg.cc/23y28nb0I have already the active licence but not working:
1. https://postimg.cc/LhxwxHfQ
I have an active licence but it is not working:
1. https://postimg.cc/LhxwxHfQ
I have an active licence but it is not working:
1. https://postimg.cc/LhxwxHfQ
I have an active licence but it is not working for the dev:
1. https://postimg.cc/LhxwxHfQ
2. https://postimg.cc/bDCg9wMd
3. https://postimg.cc/23y28nb0
Thank you
Hello @rrcancer
Kindly unregister your license from my.avada.com dashboard and then try to register it again once.
Thanks
-Ammar
Hi, do you plan to update the Bootstrap version in the near future?
Hello @kornwaikas
We use a customized version of Bootstrap with Avada, if need arises and the code demands it, our developers will do the needful.
If you need further assistance with anything else, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
After latest update a border appeared around all menus. Any advise will be appreciated.
Hello GX3000
Kindly make sure that you apply our latest patches, if the issue persists kindly create a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Jatin111
Our team will need to take a closer look into this for you as this issue seems specific to your installation, I will suggest you open a support ticket with our team and we will check this for you right away.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Jatin111
Kindly make sure that you have all the patches applied, other than that we will surely need to take a look into your website.
Click Here to Get Avada Support
Thanks
-Ammar
I am not able to see any patches in theme settings. It says no patches available. Can you please let me know how to add it manually?
Hello Jatin111
Make sure you are on the latest version of Avada and is registered with a valid purchase code, Regarding the patches, you should be able to manually download and apply them from here => https://my.avada.com/downloads/patches/
Thanks
-Ammar
Hello @Jatin111
This is an older version, kindly make sure that you have updated towards our latest version, follow the guidelines here => https://avada.com/documentation/how-to-update-the-avada-website-builder/
Thanks
-Ammar
Hi, I have updated the version of theme also updated required plugins as well. I followed the guidelines but still line issue is there.
Hi Team, can you please check and reply on the same.
Hello Jatin111
We will need to take a closer look into this to provide further assistance, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Do not make the mistake to register at avada.com, if you don’t plan buying any of their products. They do not provide any way to contact their support and you even cannot delete your account unles you have a license key. The only options to communicate with them is through a chat on the site, wich says that only presales question will be answered. Extremely sales and profit oriented organization, lacking basic functionality for not paying users.
Hello @ivomasterche
I believe there is some misunderstanding here, there is no way to register an account at my.avada.com without having a valid purchase code in first place, and an active support is not required to register an account however an active support is surely required to submit a support ticket with our team like any other author at ThemeForest.
Thanks
-Ammar
Hello Ammar, First off all thank you very much for the quick response. Yes you are right – you cannot create an account withouth a purchase code. This makes it even more interesting why there is no way to contact support if for some reason this code is lost? I have created the account, found out that your product is not working for me, removed the code from my account and suddenly I am not able to submit a ticket, nor there is ANY way to contact relevant support from this profile, nor there is a way to delete the account without contacting the support. So there is absolutely no misunderstanding – you just don’t have basic functinality. And yes, I CAN enter again the code, but what if I couldn’t ? We are talking about general principals and basic features.
Hello @ivomasterche
The purchase code should always be kept safe and can always be downloaded from your envato account, in any case as I mentioned, a valid support is required to open a support ticket with our team.
You can read more about how to buy support extension here => https://avada.com/documentation/extending-and-renewing-avada-support/
Thanks
-Ammar
Hi,
After updating to the latest version of Avada, I noticed that the bundled ACF plugin no longer includes the Repeater and Gallery field types.
Do I need to purchase a separate ACF Pro license to access these fields, or is there another way to enable them with the bundled version included in Avada?
Thank you.
Hello @Waqas_Vitalsols
No change into the packaged ACF has been introduced by Avada, kindly make sure that you have also updated your ACF to the latest available version as well.
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Thanks
-Ammar
I purchased support extension on 5/11/26 (extending it through 11/22/26) through here on Envato. But when I login to My Avada support dahsboard, it’s saying that my support has ended. I don’t know what to do. I didn’t buy a brand new license to the theme so I don’t believe I have a ‘new’ license code to update to the support area.
Hi there
Please make sure you have registered all of your purchase codes within the support Dashboard.
On the Dashboard page of your My Avada support account, please note the blue refresh button; click it > https://d.pr/i/hgGBz6
Thank you, MB
I purchased the theme support 2 weeks ago and still cannot submit a ticket. Please advise. I have invoice number of when purchased on 5.11.26
Hi
At our end we do see your support valid support. Please do ensure you have applied support extension. Kindly refer the link here. We have applied it from our end and you should be able to submit a support ticket
We look forward to helping you!
Thank you, Shaminder
Hello. I purchased this theme a long time ago. When I try to activate it with my purchase code, I am told that the theme is already activated on another site without any further details, and it probably no longer exists.
Hi
We would request you to please unlink the purchase code from your my.avada.com account area and then try registering the site You can learn more about purchase code management here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The problem has been resolved.
Thank you.
You are most welcome
