570 comments found.
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Hi! Very good theme! This theme supports the child theme? Thanks!
Child theme support will be added in the next update, in the meantime i can provide instructions on how add it, it is only 3 lines of code. Regards, ivan
Shortcodes are not working at all on the new update.. Any help with that?
Never mind, I just figured out they are in a separate plug in.. Thanks
Hi Ivan,
Do you have a solution for how to add html within the shortcodes in a way that preserves double and single quotes when switching from VISUAL to TEXT tabs in the editor?
I am now on 2.0.1 – but this was also problem in earlier versions. However, now the visual editor has the shortcode function this is now more of an issue as I am in Visual mode more often- but do need to switch back to TEXT mode regularly
E.g. – I use double and single quotes when I want to embed HTML (typically anchor tags). See this screenshot
And if I now switch to the VISUAL tab, the single quotes are immediately changed to double quotes thus breaking the shortcode.
I hope this makes sense
thanks!
Hi, this is how wordpress behaves by default regardless of theme of shortcode plugin. I believe there is a way to hack workpress to stop the single to double quotes conversion but i wouldnt recommend that. I might be easier just forget the shortcode and just add alert HTML to text editor, you can find the component’s html code on bbotstrap site http://getbootstrap.com/
Hi, is there a tutorial/documentation on how to update the theme? Thanks!
Theme update is essentially a new install. Activate some other theme, delete the old KnowledgePress theme and install and activate the new version.
Hi ! I need to create a page template for specific taxonomies. So I created a page called “single-mytaxonomyname” and wordpress call that page template when I display such an entry.
However, I don’t want the “base.php” to be called, because it displays the standard sidebar and I want to display a specific one.
How can I prevent the default “base.php” template to be called ?
Thank you for your help, Ken
Hi, you can find more info on the wrapper here http://roots.io/an-introduction-to-the-roots-theme-wrapper/ Alternatively just add if condition using is_page_template function to base.php http://codex.wordpress.org/Function_Reference/is_page_template
For some reason shortcodes are not working. Also the responsive video is not working. I think it is something with my site. Could you check it out for me? goalmgmt.com
This is a WP 3.6 issue some users face see the WP bug ticket and solution: http://core.trac.wordpress.org/ticket/24994
Please email me at support@guerilla.io if you already haven’t done so, i will send you an updated theme.
Just installed on fresh wordpress 3.6 installation. Getting javascript errors in the console along with a front page that doesn’t look right. Can you help please? Have also emailed you.
Already replied to your email. This is a WP 3.6 issue some users face see the WP bug ticket and solution: http://core.trac.wordpress.org/ticket/24994
Please email me at support@guerilla.io if you already haven’t done so, i will send you an updated theme.
Hi there,
Sub-menu’s don’t seem to be working any more on my site. Not sure if it’s related to wordpress being upgraded or the theme or perhaps even a plugin. Is it a known issue with the theme + latest WP upgrade? If so, how do I upgrade it to the latest version?
I notice your sub-menus work fine on the demo site, so I’m starting to think it’s something else that is causing the issue, but thought I’d try here first and see if it’s a known issue that is easily fixed 
Kind Regards,
Penny
Hi, I dont have this issue on my end, please email me your site url and theme version you are using to support@guerilla.io
Hi
I’m thinking about purchasing this theme, I just wanted to ask are there built-in forums, and if not, is this theme compatible with bbpress?
Thanks, Dehed.
Hi, there isn’t a built in forum but the theme supports bbpress.
Hello, I would like to exclude some categories on the knowledge base page and put them into the article page. How can I do that ?
Thanks for your quick answer 
Are people allowed to ask questions for this knowledge-base or is this supposed to be populated with just answers to the questions I have to find?
I am a little lost here…I know with WP you can pretty much figure it out given enough time but I have zero patience and I am at the point where I can’t figure out how to go further.
Are you able to help me finish setting up my site? I don’t think there is much left to do, but I just don’t know where certain things should go. for example…you have this big blue part with a search thing and I can’t figure out where to edit the size of that or why the icons on the homepage are not showing up. I’ve done a few hrs of trial and error and really I need to work on other things.
Thanks, Steve
Hi, you will need to modify the theme to change the big blue part. Email me at support@guerilla.io your site login details and i will have a look at the icon issue. Regards, Ivan
Is there anyway within these theme, to have a way to flag up any FAQ’s that haven’t been updated in the space of X months (X being customisable) – In other words, I want to be able to see the FAQ’s that haven’t been updated within the space of a certain time period, so that staff members can then review these FAQ’s and update them as and where necessary.
Hi
Just one question before I’m willing to give your theme a try: Would Responsive Knowledge Base & FAQ WordPress Theme work nicely with WPML?
We actually need to support 4 languages and not only in 4 independent installations but related. This means if a user is on the French post and changes the language to German he will be at the corresponding post in this language. This can be accomplished normally with WPML plugin, but is your theme compatible with it? Probably it should be without special mention, but have you any experience and knowledge if it does in reality?
HI, thank you for your interest. I have not tested the theme with WPML plugin so I can’t guarantee it is fully compatible. This is on my do to list for the future updates. Regards, Ivan
Two questions…
Live search doesn’t seem to be working even when turned to “On”
and is updating the bootstrap to the latest version as easy as replacing the 2 lines calling for it with the latest?
Hi 1. I need more info for this as it works fine on my end, please send me your site url at support@guerilla.io 2. No, especially the latest bootstrap version is a major update and number of css classes in bootstrap have been changed. The next theme update will include the latest bootstrap update.
Hello, One question please : is the FAQ items can be categorized and tagged? By example, a FAQ page for category A, another for category B. Thanks.
Hi, currently the FAQ page will display all FAQ posts so you can’t have different categories on different pages, this would require theme modification. Regards, Ivan
Hi, quick question – On the home page, where the 3 boxes are, is there any way to change the background colour of these to be different to the default theme colour defined in the theme options? – I tried to change this in the CSS file, but was struggling to find it. Any advice would be greatly received.
#hero-image {
background-color: #364894!important;
}
You can insert the code in the custom css text area under Theme Options. Alternatively you could upload a background image (one color)
Hi sorry, I should’ve been a little clearer – The 3 boxes that display on the home page, are an actual different shading (very slightly darker) than the rest of the background. I want to change the background colour of JUST these 3 boxes. Any ideas?
Modify line 762 in assets/css/app.css
Huge thanks, this worked brilliantly.
Hi,
The front-page icons in the div’s don’t show in Firefox for me:
http://174.122.175.111/~saasfaqs/Hi This is a server issue, see Firefox console: “Cross-site access not allowed”. Firefox is failing to load the web fonts due to cross-origin issues on your server. Try adding the following code to .htaccess on your server.
<FilesMatch "\.(ttf|otf|eot|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>
If that doesn’t help contact your hosting provider. Regards, ivan
Hi, I am wondering if the hover issue from the post below was fixed. In your response to the inquirer, you said it was about to be fixed, but I am seeing weird hover effects on the noted website. Thanks!
>>lwrkrol PURCHASED 2 months ago Flag >>Hi, I am using the theme with subcategories, the subcategories display >>in the category widget but with some strange hover effects. Take a look >>at http://www.bbtrainer.nl/knowledge-base-2/ for what I mean when >>you hover over the subcategories.
Hi, yes this has been fixed shortly after.
When do you believe you will have this theme rebuilt to fit the standards that themeforest put out in the last month or so?
Also, is this theme safe to update to WordPress 3.6 without it blowing up / breaking?
