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492 comments found.

Ho do you disable comments?

This doesnt work: http://screencast.com/t/XtsOttqtB

Thanks!

a couple more questions…

1) How do you change the stationary background color of the FAQ blocks (not the highlight color, I know how to do that in the shortcodes.)

2) How do you create submenus in the sidebar menu (mobile)? On most themes you’re able to use links as the parent (and it’s not clickable). This doesn’t work with your theme.

Thanks!

Page Layout doesn’t seem to work.

http://screencast.com/t/AUiNCVQEAS

Thank you for your purchase, it is much appreciated.
Support for all our products is provided through external support system. Open a new ticket and we will gladly answer all your questions.

Hi There,

We have problem with the Search Function on our site. For example, when u search the term “member” on this page http://help.oceaniawebhosting.com.au/knowledge-base, it will not return the help articles that have members on the title. Pls check.

Thanks

Hello, seam to work fine but since there are many results you need to scroll on results. If you have any other question, please contact us through our support system. Open a new ticket and we will gladly answer all your questions.

Hi , Analytics is showing empty. Emailed but not getting response earlier. any guides on how to get it working?

Thank you for your purchase, it is much appreciated.
Support for all our products is provided through external support system. Open a new ticket and we will gladly answer all your questions.

We currently don’t have any tickets raised by you.

How to import demo content including all attachments, images etc?

Import using the bundled XML file under Tools > Import menu (standard WP import feature)

How do I change the words ‘Find help! Enter search term here.’

Thank you for your purchase, it is much appreciated.
Support for all our products is provided through external support system. Open a new ticket and we will gladly answer all your questions.

Is it possible to highlight the Search Terms in the front live search? And how will the plugin Relevanssi search plugin work with this theme?

Yes, it could be done with a line of custom CSS. We havent tested Relevanssi so can’t confirm.

Ok thanks, what is the custom CSS code?

Once you purchase please contact us through support. thank you.

hi, does the theme support RTL languages?

Hello, no it does not, thx.

Hi, great theme! I’m using the post grid in visual composer and have created block using the grid block builder. I’ve pulled in the post category into this grid along with the title, excerpt and a read more button. How can I display the category for FAQs? It seems to work ok for standard posts when those are displayed but not when displaying FAQs only in the grid. Thanks

Hello, I tested it and it seam to work fine, try flushing permalinks.

If you have any other question, please contact us through our support system. Open a new ticket and we will gladly answer all your questions.

Hi there,

I am looking to purchase and have one question regarding compatibility for the https://wphelpdesk.com/ plugin. I’m still researching more detail but do you know if this plugin could be used with your theme?

Cheers

Hello, it should work fine but since we haven’t tested it we can’t guarantee it.

Any chance the theme will be updated with some new feature/bug fixes soon? I noticed the plugin has gotten some things we don’t have yet. It would be great to set custom images to show with the categories, and get a table of contents widget so it’s not stuffed up at the top of the article. It mis aligns header titles when it’s turned on currently. It would be much better aesthetically to add it to the sidebar. There’s also a couple of customization bugs and currently article voting analytics never shows anything even though there’s some up and down votes.

I appreciate you taking time to give us feedback and suggestions, it really helps when deciding what to improve. Category icons are already on the to do list, I have added a note to consider images. I checked the table of contents but can’t see any misalignment a screenshot would be helpful so we can address this, we stayed away from using sidebar as this would require user to set the widget for single pages only which is likely to cause confusion. I will test the voting analytics. Regards, Ivan

I wouldn’t think it would be confusing, not every article needs table of contents it would depend on if you were doing a guide or just an post article. Either way some different placement might make it look aesthetically better. I’d still love a widget since that’s the most flexible. title bug – http://www.screencast.com/t/lg9x5OLoG and video for the analytics bug – http://www.screencast.com/t/ltm3jjQfrm bug with shortcoded buttons hover – http://www.screencast.com/t/CNHoB0mdC4G finally a feature so that when someone downvotes an article they have to enter in a reason why so we know what to improve otherwise it’s just a downvoted article. Lastly the hamburger menu icon is showing it’s space on desktop when it shouldn’t be. – http://www.screencast.com/t/Km34sFtby there’s also some goofiness with the way categories and the breadcrumbs work if you have multiple knowledgebases with similar names, but one step at a time.I love the theme, it’s literally the best one I’ve found out there for a support site, but it could definitely be so much more, especially ticketing which I could never find a good solution for wordpress for. They’re all ugly and bad user interface/too hard to use, even worse is that very very few allowed front-end ticket submission without registering. Thanks for listening! Excited to see some new updates and features, it’s been awhile.

Thank you for this lalunecreative, I am gonna look into those this weekend.

is the wiki completely password protected? ie – members must sign in to see the content? thats what i’m looking for. also, is it possible to have downloadable links in the wiki for users to download docs, pics, etc.

Hello, there is no access control features, you would need other product for that. You can add download links to content, this is default WP editor feature.

bpha

bpha Purchased

Hi there, will you be releasing a new version soon due to updates in Visual Composer? Thanks.

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