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I am considering buying this theme, but I have a some questions:
1. Can the top title bar be removed? (red circle)
2. Can the “content”-box be removed, or placed where ever you want? (black circle)
3. Can the “Recent Articles” and “Popular articles” be removed – both at the same time, and individually?
Hi, Thanks for a wonderfull theme.
I changed my wordpress from http to https.
I have an old version of theme installed (2.1.0)
I get a message that a page was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:300,300italic,500,700'. This request has been blocked; the content must be served over HTTPS.
Do you know where I can change this url? It seems to be loaded within the theme as a stylesheet in <head> but I can`t find it anywhere.
The only source I found was:
jquery.fontselect.js in /options/fields/google_webfonts
Tried to change:
But noe effect…
Thank you for your purchase, for support please email us through the form on our profile page https://codecanyon.net/user/pressapps
I purchased this theme but could not import the demo data properly. I was able to import all db data without problem but the installation of media files failed. it seems that the urls that are pointed by the xml does not exist. For example, the below URL does not work. Could you please inform me how to import these files properly?
Also, one more question. Is there any plan that to support WP 4.9.x?
The Live search seems to be bringing me to a 404 page when my permalinks are set to custom? When I put them on plain my search is fine, but when I put them to custom any more than a 1-word search goes to a 404 page. Is there a piece of code that changes only the search permalink? When the search structure is like this /?s=How+do+I it works fine. It’s when the structure changes to /search/how+do+i that it breaks.
Can the search use Google Custom search? We have a separate forum and wiki and want all the content to show up in the search.
Hello, Does your theme use custom post type for KB articles? or does it use regular post for the articles. Thanks
Hi Great Theme, will it work with a cache plugin like WP Rocket? Especially the Search function?
i’m web developer (Both Wordpress and Frontend) having experience of 7+ years – I have done lots of projects for themeforest – if you need an developer please mail me at email@example.com
” I’m sorry if this comment distrubs you “
Hello I have purchased the theme and would like to setup the home page like the demo. can you please about how to do this or point to documentation that explains how to do this
Thank you for your purchase! Customer support service is provided through email contact form on our profile page. No support will be given through the Envato comments system, exceptions are pre-sale questions.
Hello, does this package include child theme?
Hello, yes it contains also a child theme (a blank one)
Thank you for your quick answer.^^
I have one more question. I’m using envato elements’s subscription(annual base). This service include yours this theme. Is the version different? (I registered my project and get the license) but the installation was failed. what is the problem???
If the service is different, please let me know the detail.
The below is failed massage.
“The package could not be installed. The theme is missing the style.css stylesheet.”
Hello, the Elements theme exactly the same as Themeforest one. You need to first unzip the download package to find the theme install zip inside.
Thank you…^^ installed the theme successfully.
But the plugin also has some problem.
Please refer to the below. They are notification. (when I proceed the process.)
This theme recommends the following plugins: PressApps Accordion Faq and WPBakery Visual Composer.
(both of them) Download failed. A valid URL was not provided..
what is the problem???
I really would like to use this theme….Please help me….
I just tested the required plugin download/install and all seam to work fine. Try that again or you can just install the manually, the plugins are located inside the theme knowledgepress > lib > plugins folder.
Thank you…^^ installed the plugins manually.
I read your manual, but there isn’t detail about one page site. Could you please notice me detail?
always thank you for your kindness.
Go to theme settings and set options. Please note support is provided to Themeforest/Codecanyon purchases only.
But you mean… I should purchase it through Codecanyon? what should I purchase? Please notice me the detail?
What should I purchase and how set the options?
I purchased it again through themeforest, but it’s same as Envato Elements file….could you please cancel my purchase??? and could you please notice me how can I set the main page like demo site???
Thank you for your purchase, you contact support through the support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
I have a pre-sale question:
Please let me know: I have a list of about 200 questions and answers (on CSV), is it possible to import the list in the theme (via WP All Import plugin or another solution)?
Thanks in advance for your explanation.
Hello, the theme uses default WP posts for knowledge base articles so any plugin that can import to posts should be fine. You can do the import before you buy our theme under default theme and see if that works as you need.
Thank you for your purchase, support is provided through support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
how do I add link within the content, my table of content is showing up but they’re not linking to any of heading tagged text.
Please help (below is sample of the table of content that is not working or linking)
If you are referring to Envato Elements, then no, support is not provided for Elements purchases, please see Elements terms and conditions.
Hello wanted to say I love the layout of the theme. I am having an issue adding the main search bar to the header video banner. Can you help point me in the right direction. Also are you able to add custom fields to a post or page for example Company Name. I plan to add a list of companies with associated information like email and phone number so that it can be searched upon. How would i go about adding these fields?
Thank you for your purchase. Please contact us through support tab for support questions https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
Where can I go to modify the search results. I want to display the information in more of a list Excel type of format. https://myrefund.azurewebsites.net/
Warning: count(): Parameter must be an array or an object that implements Countable in
what is this issue?
Please contact us with details through support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
The demo looks great, but after buying and installing the theme it looks nothign like the demo. The default is a terrible looking page, that I would never have bought. I bought a tempate so I don’t have to spend time configuring a page, why isn’t it displaying the same as the demo?
We don’t import all the dummy content on installation, users with existing site and content would not appreciated having to go through and deleting it all. So yes, some small effort is required on your end: Import XML demo data. set front page and assign search widget.
I’ve been waiting 4 days for a reply ? Can you please help? My search bar for the knowledge base loads very slow I sent an email several times. “Re: [ThemeForest] Item Support Message sent from ajz1998”
Hi, we replied 6 days ago (Sat, 9 Feb) asking for site login details, please check your spam folder.
I’ve replied 3 times already and I sent my login details long ago. Please check your emails again.
Hello, I just checked the demo but couldn’t find the search bar in the mobile. Is it possible to have it enabled on mobile?
Hi, the front page search bas is also visible on mobile, we just check and seem to display fine.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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