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539 comments found.


I am considering buying this theme, but I have a some questions:

1. Can the top title bar be removed? (red circle) 2. Can the “content”-box be removed, or placed where ever you want? (black circle) 3. Can the “Recent Articles” and “Popular articles” be removed – both at the same time, and individually?

Picture: http://i.imgur.com/ekjxnbB.png

Hi, Thanks for a wonderfull theme.

I changed my wordpress from http to https.

I have an old version of theme installed (2.1.0)

I get a message that a page was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:300,300italic,500,700'. This request has been blocked; the content must be served over HTTPS.

Do you know where I can change this url? It seems to be loaded within the theme as a stylesheet in <head> but I can`t find it anywhere.

The only source I found was: jquery.fontselect.js in /options/fields/google_webfonts

Tried to change: cssUrl: ‘http://fonts.googleapis.com/css?family=', fonts: _fonts, apiUrl: ‘https://www.googleapis.com/webfonts/v1/webfonts',

But noe effect…

Thank you for your purchase, for support please email us through the form on our profile page https://codecanyon.net/user/pressapps

Hello author.

I purchased this theme but could not import the demo data properly. I was able to import all db data without problem but the installation of media files failed. it seems that the urls that are pointed by the xml does not exist. For example, the below URL does not work. Could you please inform me how to import these files properly?


Also, one more question. Is there any plan that to support WP 4.9.x?

Hello, The Live search seems to be bringing me to a 404 page when my permalinks are set to custom? When I put them on plain my search is fine, but when I put them to custom any more than a 1-word search goes to a 404 page. Is there a piece of code that changes only the search permalink? When the search structure is like this /?s=How+do+I it works fine. It’s when the structure changes to /search/how+do+i that it breaks.

Can the search use Google Custom search? We have a separate forum and wiki and want all the content to show up in the search.

Hello, Does your theme use custom post type for KB articles? or does it use regular post for the articles. Thanks

Hi Great Theme, will it work with a cache plugin like WP Rocket? Especially the Search function?

Hi PressApps,

i’m web developer (Both Wordpress and Frontend) having experience of 7+ years – I have done lots of projects for themeforest – if you need an developer please mail me at themezane@outlook.com

” I’m sorry if this comment distrubs you “

Hello I have purchased the theme and would like to setup the home page like the demo. can you please about how to do this or point to documentation that explains how to do this


Customer Support


Thank you for your purchase! Customer support service is provided through email contact form on our profile page. No support will be given through the Envato comments system, exceptions are pre-sale questions.

Contact Support


Hello, does this package include child theme?

What should I purchase and how set the options?

I purchased it again through themeforest, but it’s same as Envato Elements file….could you please cancel my purchase??? and could you please notice me how can I set the main page like demo site???

Thank you for your purchase, you contact support through the support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support

I have a pre-sale question:
Please let me know: I have a list of about 200 questions and answers (on CSV), is it possible to import the list in the theme (via WP All Import plugin or another solution)?
Thanks in advance for your explanation.

Hello, the theme uses default WP posts for knowledge base articles so any plugin that can import to posts should be fine. You can do the import before you buy our theme under default theme and see if that works as you need.

Up and running https://thaireform.in.th/ Do you provide support (email) for element subscriber?

Thank you for your purchase, support is provided through support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support

how do I add link within the content, my table of content is showing up but they’re not linking to any of heading tagged text.

Please help (below is sample of the table of content that is not working or linking)


If you are referring to Envato Elements, then no, support is not provided for Elements purchases, please see Elements terms and conditions.

Hello wanted to say I love the layout of the theme. I am having an issue adding the main search bar to the header video banner. Can you help point me in the right direction. Also are you able to add custom fields to a post or page for example Company Name. I plan to add a list of companies with associated information like email and phone number so that it can be searched upon. How would i go about adding these fields?

Thank you for your purchase. Please contact us through support tab for support questions https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support

Where can I go to modify the search results. I want to display the information in more of a list Excel type of format. https://myrefund.azurewebsites.net/

Thank you for your purchase. Please contact us through support tab for support questions https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support


funcolt Purchased

Hi there

Warning: count(): Parameter must be an array or an object that implements Countable in

what is this issue?


onecoms Purchased

The demo looks great, but after buying and installing the theme it looks nothign like the demo. The default is a terrible looking page, that I would never have bought. I bought a tempate so I don’t have to spend time configuring a page, why isn’t it displaying the same as the demo?

We don’t import all the dummy content on installation, users with existing site and content would not appreciated having to go through and deleting it all. So yes, some small effort is required on your end: Import XML demo data. set front page and assign search widget.

I’ve been waiting 4 days for a reply ? Can you please help? My search bar for the knowledge base loads very slow I sent an email several times. “Re: [ThemeForest] Item Support Message sent from ajz1998”

Hi, we replied 6 days ago (Sat, 9 Feb) asking for site login details, please check your spam folder.

I’ve replied 3 times already and I sent my login details long ago. Please check your emails again.

Hello, I just checked the demo but couldn’t find the search bar in the mobile. Is it possible to have it enabled on mobile?

Hi, the front page search bas is also visible on mobile, we just check and seem to display fine.