This author's response time can be up to 2 business days.
I see that the template uses infinite loading, is it SEO friendly? (eg. regular pagination displayed for Google crawler )
Hi, I raised a ticket #1041708 yesterday morning. I am still waiting for an answer. My project is blocked becoz of this issue. The ticket is URGENT.
Can you please check it & reply?
There is no reply to my refund request at Envato & there is also no reply to my support request at your own support system.
Both PressApps and EnvatoSupport are irresponsive. Poor support on both sides.
Very annoying and irritating for me.
The live search only works for the search in the meny – but if I have it on a page I dont seem to get any live search results. How do I fix this?
Will the documentation help me translate the plugin? I cant seem to find anything related in your website or google. Is it possible?
Hello, I’ve purchased both the plugin and the theme and followed instructions on both PDFS. I still can’t seem to get all the categories to show in the knowledge base page. I have also set all the categories required but they don’t show in the metabox in pages when it comes to chosing categories.
Hi, does this theme support multisite?
Hello, yes it does.
hi! i have 4 tickets for support during one week, until now, i dont see the anwsers.. please, i need help.
Hello, answered your queries, please check the product options and documentation before raising tickets, also we can’t assist with features not included in the theme, for these third party plugins are needed.
Is it possible move the question title (really blog post title) to directly above the answer (blog post content). Right now it’s placing the title above the search bar. Screenshot -> https://ibb.co/jzFvQk
Thank you for your help!!!
This is a great theme. I’m looking for the documentation and can’t seem to find where you setup the homepage like the demo. How do you setup the homepage exactly like the homepage layout here: http://preview.themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/full_screen_preview/3434096. With the search box front and center with background image/video
Nevermind. I just imported the demo content. The problem is that I can’t get the search box to show up under the page title and subheader. http://coxdigitaltraining.com/wp-content/uploads/2017/04/search-box.jpg
I love the theme! I have a couple questions:
1. How can I make the header search bar not show up on every page? I just want it to show on one page.
2. How do I change the text within the search bar?
3. Is it possible to take off the login and registration links on the menu?
i am using a child-theme and your plugin. Now i want to change some design things in the plugin. I already copied files from”pressapps-knowledge-base/public/” and “pressapps-knowledge-base/public/partials” into my child-theme but i still uses the files from the plugin folder. What do i need to do to edit the files without touching the parent files?
Hi, is it possible to activate “Visual Composer” for the Knowledge base?
I submitted a support ticket and still no reply.. Please help!
Just wonder does this theme allow users to submit tickets to support or it is only the forums and the knowledge base only.
Hello, no ticketing features here.
I would need to know which languages are included/supported by this theme. Is french version fully translated ?
Thanks in advance for your reply.
Hello, there are no translations included.
Hello. Is this product just a template or does it come with all the features to install and function? I want to create a helpdesk on my site. Does it work in subdirectory? Does he have the option of Portuguese language in Brazil?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work