570 comments found.
Hello PressApps,
thx for this nice theme! I want for using it as a child theme. In your documentation there is a point in table of content but nothing to find in the answer section…
can you help? thx
Hi, please email me at support@pressapps.co and i will send you a childtheme template.
Hello, how can I add search functionality to include topics and posts from my bbPress section of the site? I need the main site search to display keyword results pulled from forum posts and topics. Thanks!
Hi, you will have to modify the live search query, you will need some coding skills or get a developer to do it for you. Live search query is in lib/custom.php starting line 18. Regards, Ivan
Just upgraded from a previous version and noticed the shortcodes changed with accordions being moved to FAQs exclusively.
Is there anyway to active the accordions to be used elsewhere throughout the site?
Hi, the accordion shortcode has been removed completely, the faq plugin is using custom script not the Shortcodes plugin.
I would like to purchase your knowledge base theme, please is it possible to import word documents that we have already written into the site?
Or how do we import these documents into the theme?
Also, how do we create new documents?
Regards Toyah
Hi, you can paste Word documents into post/page which is a default wordpress feature (not theme) and you find out more on the web, perhaps there is a way to import the document but i am not aware of any so you need to look it up. There is no custom build in feature to import multiple word documents within the theme. Regards, Ivan
Thanks…. is there a add button on the main page for user to add or type out wiki directly into the site and get saved & tagged?
Toyah
No there no such functionality, only what you see on demo site. Ivan
Hi,
In your live demo, you show a forum page http://demo.pressapps.co/knowledgepress2/forums/forum/bbpress/ I didn’t see in your documentation how set it. May I install another plugin? May I didn’t see a “forum option” in theme settings?
thanks for your help, and thanks for your theme which is usefull.
Hi thank you, bbPress is a third party plugin http://bbpress.org/ the theme only adds custom styles for it.
thanks a lot 
Shortcode generator doesn’t seem to work for some reason… When I click a shortcode from the list, nothing happens. What could be the problem?
The only shortcode that does work is [divider]. All other are not doing anything…
Probably a jQuery issue as it does’t load the modal window. Use your browser inspector window to check for any errors.
Hello!
I’ve just bought your theme. It’s absolutely great!
It was impossible to check it out on the demo version, so when I installed my copy of the theme I quickly noticed, that “knowledge box” template displays posts in all categories.
How can I choose somehow only few categories to be displayed in “knowledge box” page?
thank you. you are doing good job with this template.
Thank you much appreciated. Yes the knowledge base template displays all categories, if you have the coding skills you can modify the template-knowledgebase.php file to exclude some categories.
Hello, I am customizing this theme to serve as a support wiki for my company, and wanted to have a knowledge base setup for 2-5 departments. Is there a way for only specific categories to be pulled into pages that are a “knowledgebase template” that serves for each department? I can pull in category feeds no problem, but I’d really like to take advantage of the knowledgebase layout without switching to a multisite instance, etc..
Thank you,
Hi, this would require some heave modification and decent php/wp coding skills, I would suggest the wp multisite, this will also allow you install updates.
Hi!
I bought your great Theme month ago. Now there is a new version or updated version. I want to update the theme.
Are there any points i have to be carefully with?
thx!
Hi thank you. If you are already running 2.x version I don’t expect any issues, I have just added a second home page template. Ivan
thank you!
Does your theme RECORD what people are searching for, so I can keep track of things I should add to my content?
No, it doesn’t.
Hi,
How can I shortened the preview of blog posts?
When someone searches a blog post in the website, the entire blog shows up. I would like to do this without having to add a “read more” link in like 100 blog posts.
Is there somewhere in PHP where I can shorten the summary of the search results, as well as the individual blog posts – to lay like.. 200 characters?
Thanks!!
Hi, why don’t you just use the theme option for this in Theme Options>>Post Settings>>Post Excerpt Length?
Hello PressApps! I purchased your KnowledgePress theme and it’s working great except one issue I’m having with the live search.
The live search was working no problem until I had to move the website and theme to a new domain. I copied and moved over the database tables as well. I figured this would allow the live search to work as it had been before the domain move. However, nothing happens when searching for terms now.
Do you have any suggestions or insight on how I can repair the live search and have it working again?
Thank you for your help!
Hi, can you email me your site url at support@pressapps.co thank you.
This is a quick CSS question.
I didn’t want to display any footer widgets, so I used CSS to display:none on the widgets container. However, the downside to this is that it will shrink the viewport because I removed content. So… the footer will sometimes appear higher than the bottom of the page if the content on the page isn’t long enough.
Do you know how I should fix this? I’ve tried to set the footer-info class to position:fixed but that didn’t work. I just want to make the footer-info div to stick to the bottom of the page no matter how high the other content on the page is.
Thanks and I love, love, love this theme.
Hi, thank you. There are two way of doing this, css or jquery. Both of them are more involved jobs and not always 100% results, if you have the skills search for “sticky footer” and you will find number of tutorials. Regards, Ivan
Another quick question, how can I remove the ‘By [Author]’ text at the end of every post? I don’t want post authors to be visible on the frontend.
Thanks
Oh, and one more, what file would I have to edit to increase the width of the sidebar globally on all post pages? Just a little bit too slim for my liking, post titles are almost all two-line… is this achievable without ruining the design of the site?
Please note I don’t provide modification it is just not feasible. If you don’t have the skills get a developer to doit for you. Ivan
I was just wondering where it is in the theme files, I couldn’t find it. Isn’t feasible for me to go through line by line. Never mind.
Meta info is in templates/entry-meta.php. Every editor has a search function you can use and for css use browser inspector.
Awesome! Thank you. One last question (I promise!)
Is a better search plugin supported? Should have no effect on the theme, right? Something like https://searchwp.com/
Thanks Ivan!
You are welcome. The live search fields are custom coded so there is no telling how would other plugins integrate, the default wordpress search widget should work with anything. Ivan
Referring to the above. I can’t find where I need to edit the hero search box to change the “Find Help! Enter search term here” placeholder text. search-live.php is the other box. Could you direct me? Thanks.
template-home.php line 63, template-home2.php line 67 Regards, Ivan
Importing demo content on the latest version of Wordpress gives lots of errors. You might want to correct this.
Import WordPress Failed to import faq_category Existing Customer Questions Failed to import faq_category Pre Sale Questions Failed to import “How do I purchase your product?”: Invalid post type faq Failed to import “Do you provide product support?”: Invalid post type faq Failed to import “Is your product compactible with WordPress 3.0?”: Invalid post type faq Failed to import “General”: Invalid post type forum Failed to import “bbPress Forum”: Invalid post type forum Failed to import “Which currencies do you accept?”: Invalid post type faq Failed to import “What is the cancelation period?”: Invalid post type faq Failed to import “Does the plugin support PayPal payments?”: Invalid post type faq Failed to import “Can upgrade to premium package?”: Invalid post type faq Failed to import “Can I change the theme color?”: Invalid post type faq Failed to import “Reply To: Edit copyright notice”: Invalid post type reply Failed to import “Reply To: Edit copyright notice”: Invalid post type reply Failed to import “Hello World!”: Invalid post type topic Failed to import “Re: Hello World!”: Invalid post type reply Failed to import “Uploading a logo image”: Invalid post type topic Failed to import “Uploading a favicon image”: Invalid post type topic Failed to import “Setup Google analytics”: Invalid post type topic Failed to import “Edit copyright notice”: Invalid post type topic Failed to import “Enable shortcode generator”: Invalid post type topic Failed to import “Custom Widgets”: Invalid post type topic Failed to import “Reply To: Custom Widgets”: Invalid post type reply Failed to import “Page template setup”: Invalid post type topic Failed to import “Reply To: Page template setup”: Invalid post type reply Failed to import “Reply To: Page template setup”: Invalid post type reply Failed to import “Home page boxes”: Invalid post type topic Failed to import “Reply To: Enable shortcode generator”: Invalid post type reply Failed to import “Reply To: Setup Google analytics”: Invalid post type reply Failed to import “Reply To: Home page boxes”: Invalid post type reply All done. Have fun!
Will do, thank you.
On the second look, it seams that you haven’t had faq plugin and bbPress plugin activated when you performed the import, hence the errors.
Ah, makes sense. Might want to add that in on page 5 of the User Documentation, as there is no mention of enabling plugins till later on on page 23. Thanks!
Is there also any way to … hide one of the blog categories from showing on the knowledgebase template?
I have a new/blog category that I do not want to show on the knowledgebase template. But, it shows because it’s a category.
Sure but this is bit more involved, you could exclude a category in the KB template template-knowledgebase.php http://codex.wordpress.org/Function_Reference/get_categories
Thanks for this.
I see the array in the template, and I see the exclude fucntion, but would I use the category ID or name?
‘exclude’ => ’ ’,
“exclude – Excludes one or more categories from the list generated by wp_list_categories. This parameter takes a comma-separated list of categories by unique ID, in ascending order.”
Cool! I figured it out. You guys offer awesome support.
The one other thing I’m having issues with is footer.php. When I make changes to it, it only shows on the home page, not on any other page. I added some custom HTML into footer.php and it won’t show on other pages.
Thanks. Your HTML should disply on all pages, unless you added you code inside the “if” condition for home page templates only… last three lines
How can I extend the length of text on the featured articles on the front page for the preview?
define('HOME_EXCERPT_LENGTH', 12);
and change 12 to whatever you need.
Awesome!
The home page of template is completely different than what is displayed in Demo site. How do I make same home page? Thanks
The home content page won’t import using xml file, you need to add/set it. Read the documentation, in short create a page, set the page template as “Home” and save, after save metaboxes will be revealed where you can set the home page settings. Regards, Ivan
