1420 comments found.
3rd repost of this ticket. Simple stuff here guys. Still no response. At least I’m not the guy who has been waiting over a month for help (support?).
“[PRIVATE] Ticket #147633 ”
This is a repost of [PRIVATE] Ticket #147633 which has had no response. Do you have premium support? I don’t have a month to wait for activity on this ticket (there seem to be some bad lapses with support here). The themes responsiveness was not well refined with even the demo content so I disabled it. The fixed menu is still responsive, however. See attached image. How can I lock the menu width to the page width? Also, without a mouse, you can’t scroll through the full width map. Using touch gestures just moves the map and not the page thus making the content below impossible to access. How can I disable this in a similar way to how you’ve disabled zoom with the scroll wheel? — Posted 16 hours ago
Rated 2 for weak support and unrefined responsive layouts
Hi,
I just review your ticket, which was placed 2 days ago. I am sorry for delay in responsive, I am going to investigate why it happened with support team. I just assigned it to them with highest priority. As it’s evening here, they will be able to reply in the AM.
Qode
Thank you for your message. Any response is appreciated. I didn’t hear from your team this AM.
Hey,
I assigned your ticket to support team on Thursday and just assigned it again. You will get reply now.
Qode
Hello,
Thank you for your reply.
1) I have copied the following into the custom CSS field under the Qode control panel>Global Options:
@media only screen and (max-width: 480px){.logo{position: relative; top: auto; margin: 50px 0 0; padding: 0 !important; display: block; width: 100%;} .header_inner_right {float: left;} nav.main_menu > ul > li > a {line-height: 70px;padding: 0 15px;}}
This does not appear to resolve this issue.
2) Could there be a fixed border around the map that is wide enough for a thumb to drag on?
Thanks. Just assigned your questions to support stuff again. They will reply to your ticket.
Thank you.
1) I’m sorry, I don’t understand what you’re trying to say.
- Responsive is disabled under the global options per my origional post. - I want a fixed menu that is locked to the body width, as in the example provided. It doesn’t matter what device, what zoom, the menu will always be identical to the body width. - Currently, the menu is resizing to screen width wihout the body (appears the menu is reponsive but nothing else). - Color is irrelevant to my inquiry unless is has something to do with resolving the responsive bug.
2) Will look at this once confirmed you can resolve 1.
3) Do you offer refunds?
1) Hey, did you try to put header in grid? (in Qode > Header and Footer)
2) okay
3) You need to request it from ThemeForest as we are exclusive authors there and they are responsible for sales and refunds
Thanks again.
It’s a really nice looking design. Hope to figure these issues out soon.
- A pie chart now randomly displays over the top left corner on android devices but not iphone or PC.
- The accordion active icon ( – ) color does not change with the control panel settings.
- The header locks to the left screen edge instead of the left body edge (in grid), making it impossible to reach the right edge of the menu without zooming out. The menu should be locked to the vertical edge of the body instead of floating around horizontally with the screen edge. As is, the menu unusable when zoomed in.
Hey,
We can take a look at your problems if you submit ticket to http://qode.ticksy.com/ and include WP admin access 
Please post ticket ID here.
Qode
Hi there,
I am having this come up…
Your theme contains a meta description, which blocks WordPress SEO from working properly, please delete the following line, or press fix it:
<meta name=”description” content=”<?php echo $seo_description; ?>”>
Have you got a fix?
Hi,
You can just delete that line from header.php.
Qode
Hi there, how can I take off link to single portfolio page?
Thanks.
Hi,
You can edit portfolio list shortcode in includes/shortcodes.php.
Qode
What I want to do is: if I click on an image in the portfolio page it does not have to go anywhere and without the grey shadow, Do you mind help me? Thanks in advance.
Hey,
Sure. Our support stuff will help you. Please submit this request to http://qode.ticksy.com/
Qode
How do I unbold text in the footer? COMPANY HISTORY to be specific www.burrowsphotographyint.com
You should add the text within P tag:
<p>Your text here</p>
At work i am using this Central theme for the very first time. The theme is really beautiful. Thanks for creating it.
I’ve got a question. How can i set up the revslider to work like in Qode’s demosite as a header slider?
I am searching all over wordpress for a setting or something, but i can’t find how to do it. The documentation isn’t clear about this as well. I made a revslider called homeslider (just like in the demo site). and used the shortcode in the Qode custom fields. This gives me a pagewide slider, but it’s not in the header yet as i get the pagetitle above it.
Edit: SOLVED Darn. How stupid am i? I missed the section on the page editor where you can choose to hide the page title. That did just the thing i needed.
Hey,
Thanks a lot
Great that you solved it Let us know if you need anything else.
Qode
Hi miasoho
Forget about support It´s a great theme but without proper support I am waiting for a week to get two tickets answered they should show a bit more respect to the customers or offer a full refund of the money spent
Anyway to remove the large text i suppose you have to insert this code in the Custom CSS under the Qode tab
.title h1{
display:none
}
Hey,
We hired more people to do support and they are handling it much faster now. What are you ticket IDs so I can assign them to them?
Qode
I submitted a support ticket on http://qode.ticksy.com 3 days ago, but no one has responded. Ticket #144102
The website is: www.burrowsphotographyint.com
1. I have sent several test messages using the contact form, but the customer is not receiving them. Can someone please advise how to fix the issue? 2. How can I remove the large text “About”, “Portfolio” , “Contact” from each page without removing the image itself?
Sorry, it was weekend, I just assigned your ticket to our support. They will handle it today.
Do you have a basic HTML version of this template that can be purchased?
Hi,
unfortunately, we don’t have HTML version this template. We don’t sell HTML versions of out themes.
Best Regards
Qode
Still waiting for your support for 4 days and counting …
Hey,
What’s your ticket ID? Sorry for waiting, holidays and vacations are behind us, so we are back to full speed.
Qode
Ticket #144053 and Ticket #143018
We’ve forwarded you tickets to our support stuff. They will respond quickly. Thanks for your patience.
They will respond quickly ?? Great because after 3 days i´m still waiting …
They will respond today, it was weekend. I just assigned your tickets to support with highest priority.
Hi, I’ve had an unanswered ticket with two problems active on the support site during two days. Are you guys on holiday or is there a problem with the support group?
My ticket: http://qode.ticksy.com/ticket/143259
Hi,
We have addressed this ticket to our support stuff and it will be handled asap.
Best Regards
Qode
Hi,
One pre-purchase question: The latest versions ov Revolution slider has the support of self hosted HTML5 video. Will your theme support this feature of Rev.Slider? (I need to have full page slider on home page)
Hi,
Yes, we will update RevSlider to latest one in next theme update.
Best Regards
Qode
We are currently using Central theme 1.5.1 and we have highly modified it to our liking. Everything seems to work fine with multiple browsers. Is it recommended to update to 1.5.3? Is there a benefit that I would notice if I did?
Can I just update the Rev slider and whichever file you modified? We don’t have a child theme and I don’t want to go through the trouble of having to redo our mods.
Our Ticket #143207 If you prefer to respond there.
Hi,
It will not effect on your site, since we test theme before release. To make sure if you like, backup your current theme, and update theme with new one.
Best Regards
Qode
The custom css box does not work right. It wont let me scroll down. Would it not be easier to just have the custom.css file accessible from the editor menu.
Just replied to same comment.
The custom css box does not work right. It wont let me scroll down. Would it not be easier to just have the custom.css file accessible from the editor menu.
Just replied to same comment.
The custom css box does not work right. It wont let me scroll down. Would it not be easier to just have the custom.css file accessible from the editor menu.
You can style access it through editor, just search for custom_css.php.
Hi, is it possible to have all the menu font black colour on certain pages? As I would like lighter or plain backgrounds on some of them.
Thanks
Hi,
Generally speaking, that’s possible using custom CSS, by using selectors based on body class for certain page and then targeting menu elements
Qode
I try to open a link via short code button, like this:
[button size=’’ color=’’ background_color=’’ font_size=’’ lightbox=’yes’ line_height=’’ font_style=’’ font_weight=’’ text=’ORDER NOW’ link=’http://mylink.com' ]
it always opens in a blank new window instead of a lightbox, which works when i try to open an image link.
is lightbox not supported in the button widget of this template?
Thanks for any help.
Hi,
Unfortunately, it’s not supported as it does not generate necessary code, but you can add your own html and create such button.
Qode
I have 2 Problems:
1. Where can I make the feature image in the blog article generally smaller (now it’s over the whole width)
2. I have the “revolution slider” integrated on the “blog”-page. Clicking on a blog article and the revolution slider is away (and it appears a black header with “blog”). How do I bring in all the blog sites this revolution slider?
Thank you. 
Hi,
We can investigate both questions if you submit the ticket to http://qode.ticksy.com/ and include WP admin access. Generally speaking, both requests will require tweaking of php files and our support can give your best advices.
Qode
Hey, we would like to have the social icons next to the top menu. We can’t find that in the options. Is it possible to have it like the sample and how does it work? Thank a lot
Hi,
In Appearance -> Widgets you will find “Header Right” widget area where you can put your social shortcodes.
Best Regards
Qode
Hi,
we found that and put the shortcodes. But it is not showed.. Doesn’t matter if we put text, pics.. etc.
Do we have to activate it somewhere?
Thank for help!
Best
Hi,
Yes, you have to enable it in Qode Options -> header and Footer -> Show header widget area
Best Regards
Qode
Hi guys,
Just wanted to follow up and ask if the iPad navigation glitch was patched yet? Now that it’s 2014, am really looking forward to buying this theme for a client, but can’t do so without patch.
Thanks! Happy new year.
Hi,
Happy new year to you too
We are not sure what are you referring to, since we have a lot of themes to manage and we constantly upgrade our themes. You can see in our log what we fixed and updated in our theme:
http://themeforest.net/item/central-versatile-multipurpose-wordpress-theme/4798696At the end of the page you will find a log.
Do you still see that “glitch” issue on your iPad?
Best Regards
Qode
Hi,
I notified you guys of this glitch 2 weeks ago. (Our exchange is on page 51)
This was my original message:
“While browsing theme on iPad 3, running OS6 with Safari, drop-down links within navigation only work if the page is scrolled all the way to the top. If you scroll the page down midway with iPad, click on “pages” or “portfolio” or “blog” then try to select one of the drop-down options, it is impossible to select the item. You literally have to go back to the top of the page to make selection.
Is this a known issue with a fix for it? If so, then please let me know ASAP as I’d love to purchase this theme! We hope there is an easy fix.”
You guys responded with this:
“Hi,
Thank you
This is definitely an issue and we will debug and fix it. Thanks for reporting it.
Best Regards
Qode”
Then when I asked how long it would take for a fix, you replied with:
“Hi,
Sure I hope to have it fixed early next week.
Best Regards
Qode”
Would appreciate an update on this as to when the glitch is fixed, thanks! Would very much like to use this theme for client.
Hi,
Thanks for your brief. We thought it was fixed, but apparently problem still exists (we tested on iPad4). We will find iPad3 and try to reproduce this so we could fix it.
Best Regards
Qode
Hi,
According to your patch records, a new patch was never applied, which means that it was never in fact updated. I thought that this may be because of the holidays. Can you give me an ETA as to when a fix might be uploaded? Thanks.
Hey,
New update should be ready in January, but I can’t confirm date right now.
Qode
Hi,
Until then, can you give me an idea as to how we can resolve the issue on our end should we purchase this theme?
Hi,
There needs to be improvement for “dropDownMenu()” function in default.js (default.min.js) file. Also, maybe there is a need to change css for dropdown menu in order to resolve this problem.
Best Regards
Qode
Hi,
It’s been 15 days since I first posted this notice and 1 month since my initial inquiry. I was wondering if there’s any chance a fix might happen from your end on horizon? We’ve pushed back the project considerably because we really wanted to use this theme. Are unsure if we can fix it on our own, and would really like your help on this.
Thanks.
Hi,
I just checked with other developer who replied to your ticket and it’s still in his to-do list. Unfortunately, we didn’t yet find iPad 3 we can use to test this issue and I just requested to get it ASAP. We will keep you informed.
Qode
