Discussion on River - Retina Multi-Purpose WordPress Theme

Discussion on River - Retina Multi-Purpose WordPress Theme

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586 comments found.

Two tickets for you guys:

Ticket #161491: Menu artifact from header remains on screen when scrolling, definitely some kind of glitch

Ticket #161495: Some issues with the share buttons, hoping you can adjust it with some CSS.

Thanks for your kind help.

Thanks. Just assigned it to support stuff :)

Hi Qode! I come back for my last question :) sorry disturb you but i have a problem with my contact form! he doesn’t work, but i think the problem come from my server, i subbmit a ticket but no answer for the moment, so i come to ask you if you can make things faster :) My ticket number is Ticket #155539

Thx a lot!

I’ll post my site link when it is finished, so you can tell me what you think about it :)

Hey,

Thanks a lot :) Just assigned your ticket to support stuff.

Qode

Thank you! :)

You are welcome :)

1- Is it possible to increase the width of content to 1200px? 2- Is it possible to display the full content of a post on the blog page instead of only the excerpt, for example 10 lines of text and 20 photos? This is for a photographer site, so displaying the photos on the blog is very important, not only the featured image.

Hey,

1) This can be done with custom CSS and by editing JavaScript for some elements

2) Yes

Thank you for interest in our themes :)

Qode

How do I change the hover color on the main nav menu and icon circle background?

Hey,

Please post this question to http://qode.ticksy.com/ so I can assign it to other developer. Please post ticket ID here.

Qode

Figured it out. It’s all in the Qode theme options panel. Changes did not take effect until I logged out of admin mode and cleared my browser cache. Then, Voilà!- changes were visible. Thx.

Glad to hear that you managed to solve your problem ;)

I just purchased and uploaded xml. do you have another xml so that it looks just like the demo?

do you have the layout? also, on documentation, refers to Main Menu but the demo version I have only have top or footer…no main menu?

“Click on Appearance > Menus from left menu Chose “Main menu” in Top Navigation combo box”

tks :)

Hey :)

We can take a look at your problem if you submit ticket to http://qode.ticksy.com/ and include WP admin access. Please post ticket ID here.

Qode

Qode Team:

I am having trouble with River. When I upload a pattern background or background image nothing happens. I save the upload and the link is present in the field, but the background is still white.

Is there a limitation on the dimension of the file size for the pattern, or the size of the file that can be used for the pattern – or file format (I am using a JPEG at the moment). Thanks

Ticket submitted – please assign thanks.

Ticket Ticket #161499 with access information. Thanks.

Thanks. Just assigned it to support stuff.

Every time I try and import the XML file it fails. I’ve tried on multiple servers, ensured my PHP.INI file is configured to allow for larger files, even changed my htaccess file to allow for larger processing of files.

Any ideas?

Hey,

It’s probably due execution timeout limit. Try to import it without attachments.

Qode

Hi m8ts.

Visit link pls http://www.getsimport.com/ . How to remove gray space under the header?

Hey,

Can you give us WP admin access via ticket here http://qode.ticksy.com/ and post ticket ID here, so we can debug it?

Qode

Done! Ticket #158938

Thanks :)

hi, i cant find the video background in istock photos and shutterstock, i ´ve tried ideas concept and city jungle animation cartoon kids child etc. but nothing nothing.. can you provide me the video , because if i must to use the yours, it has the label from easyhtml5video.com , and i´ve noticed that in your demo this is not happening, why? Can you provide me the video without labels, how much does it cost. thanks. sorry to bother u. best regards.

Hey,

Unfortunately, I don’t know how to get that video, as designer who did it is not around anymore. Sorry for that.

Qode

Hi Qode! I have posted a private ticket 5 days ago and i have no answer, and i see that if it’s urgent i can give you my ticket number ! And it is urgent now :) Here is my ticket number : #156046 Thx :)

Hey,

Just assigned it to support stuff :)

Qode

Hello,

I have posted a private ticket 5 days ago and haven’t heard back, see [PRIVATE] Ticket #154981. Would appreciate a response as I was considering your themes for several other projects.

Thanks, Peter

And again :-)

Thanks. Just assigned that to support team. They will address it tomorrow.

Hello,

Is there a way to let the Authors hide the featured image? As if they can’t my lay out is blown to pieces (lol).

Kind regards Martin

Hey,

Are you talking about permissions and accessing custom fields?

Qode

We have created a work around thank you !

Thanks for the update :)

hi i have purchased this theme. I am facing 2 main issues i have opened ticket for that as well and also verified my purchase. 1. I am not able to do my home page parallex setting. 2. I have anable social option from Qode section but I am not able to see the social icon in the footer widget of the home page?

Please anyone help me this regard.

link to my site is: http://www.websourcing.co/Clients/booma/

yes ih ave included everything there. please check and let me know if you need anything else from me.

Hey,

Just assigned it to support stuff. Team is not working on Sunday, so they can take a look tomorrow.

Qode

Are my main concerns now. Ticket #154882 Ticket #155294

And I cant get twittercards working: at validating I get the error: twitter:description Required meta tag missing.

Hi,

our support stuff has replied to your tickets :)

Could you please be little specific about your question on twittercars? Maybe send us a link where you’re trying to add that?

Best Regards

Qode

Hello Qode ! Thx for this theme, it’s really really nice ! :)

Can you help me about one thing ? :)

1 – I tried to install a Contact Page, so i start by enable Google Map in Qode section, and i param it, then i creat a new ordinary page, and select Contact Page for her template. The contact form appear on that page, and the banner for google map also appear, but it’s white, there is no google map! do you know what appens?

Hi,

please submit ticket to http://qode.ticksy.com/ with link and admin access to your site and our support stuff will help you as soon as possible. :)

Thanks for your nice words, we’re glad that you like it. :)

Best Regards

Qode

Qode,

I have a site that I created (twice) and I’m concerned about your lack of help with your support system.

This theme is really nice, but as you know (from my support tickets), there have been issues, and because of the lack of response, I’m concerned about future help if I have issues with the theme.

One issue was that without me doing anything, columns decided not to work anymore, and the other issue is your bullet points. The bullet points don’t work in the basic editor, and your plug in lines them up and do not allow for indents. This is basic stuff and shouldn’t be an issue.

Please reply to your support tickets. I LOVE this theme and want to use it, and feel confident that you’ll be there should anything happen.

Tony

Hey Tony,

Just assigned your ticket to support stuff and they will handle it on Monday.

I am also very frustrated about not answering support tickets as fast as before. We posted job ad and we are selecting candidates. That’s the only way we can fix this problem, as current team is not able to handle tickets fast enough. Thank you for your words and support. We take this business very seriously and we will definitely improve support.

Qode

Qode,

Thank you for your replay. I’m looking forward to using your other themes for my other clients.

Tony

Thank you very much :) We appreciate it a lot :)

The contact us form is not sending an email. I opened ticket #153976 a couple of days ago. When should I expect a response?

Hi,

Just assigned your tickets to support stuff. They will handle it soon.

Qode

I made a Ticket with the number

[PRIVATE] Ticket #153834

Thank you in advance Martin

I saw that but like I said i have no coding skillz and naow my websoite is down. And I do not know how to get it back to wortk

Hi,

our support stuff has replied to your ticket again. They will continue to answer and help you resolve your issue :)

Best Regards

Qode

I need to apoligize i got it working

Hi, great theme but a big issue with the animation.

If you go to the following link and look at the homepage, the animation just won’t work on the icons. I have set animation for the first and second icons and tried putting them in sub rows but won’ work.

http://www.freshdotdesign.co.uk/test/river/

Thanks, Chris

Hi,

please submit ticket to http://qode.ticksy.com/ with link to your site and admin access and our support stuff will help you solve this issue as soon as possible.

Best Regards

Qode

Hi,

I’m helping a client with this theme and have the following questions. I’d greatly appreciate your answers to:

1- Is it possible to have 6 sub-menu items in the wide menu, similar to what you have under Portfolio on theme demo, but 6 main/top level items, instead of 4.

2- Can the three line icon used for the side area be replaced with an image?

3- Is there any way to stop the logo from shrinking when the user scrolls down the page?

If any of these is possible, it would be great if you could kindly let me know how.

Thanks and I look forward to your reply.

Hey,

Just assigned your ticket to support stuff :)

Qode

Thanks for the reply, unfortunately the solution hasn’t worked. I have replied back on the ticket. Hoping to get this resolved. Thanks for your help :)

Hi,

We have assigned this to our support stuff and they will answer asap.

Best Regards

Qode

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