Hi Katyaguseva,

Sorry, we do not get your point clear. Please submit ticket to http://cactusthemes.ticksy.com and provide us more information and take a screen-shot about the your issue so we can help.

Thanks,
CactusThemes – Envato Elite Author

Hi Julirodriguez,

This message will appear when your page content has a wrong structure, it could happen with all versions, I think you should check your page content, just one excess symbol can break visual composer’s structure. You could try to build a new page, you would not see that error again

Thanks a lot!
CactusThemes – Envato Elite Author

Figured it out actually.

Great, thanks!

Hi

Thank you for interested in the theme.
- For user upload of video – we are working on it right now and the feature should be in our updates very soon.
- For mass import option, we will consider it for future updates but it will take sometime. And it is a very nice suggestion.


Thank you again
Cactusthemes – Envato Elite Author

ok great I have a few other suggestions and ideas for this theme aswell as an idea for another theme all together.

Wow

That’s great!
Please feel free to email us at admin@cactusthemes.com We would love to hear from you.

Thanks
Cactusthemes – Envato Elite Author

Hi, I wanna show in my home page videos according to those filter: Most Viewed Videos, Latest Videos,most popular thx

Hi Jessicatobewed,

1. You can add a search video in home page by category but not by date.
2. You can use shortcode and put filter: Most Viewed Videos, Latest Videos,most popular, Most like …. as you want.


Thanks
CactusThemes – Envato Elite Author

Hi,
Our header-home-metro.php line 27 has:
__(‘Watch Now’,’cactusthemes’)
You should use latest theme version and included plugins to have that.

And about Smart Content Box, you will have to modify theme’s code (I believe that will take some time) to have an option to select post format in Smart Content Box.

Regards
CactusThemes

I just updated the carousel header as well. All of the headers need to have both the read now and the Watch now… using: ’; if($format==’video’){ echo ‘ ’..’ ’; }else{ echo ‘ ’.(‘Read more’,’cactusthemes’).’ ’; } echo ‘ ’.quick_view_tm().’

Thanks for inform us. we will improve this issue in next update

Thanks

Hi,

We have answered your ticket.
Please check!

Thanks and best regards,
CactusThemes – Envato Elite Author

Hi Katyaguseva,

You need to choose sidebar, then go to wordpress Widgets page, drag a text widget (that contains html to display your image ex:) to “Main Top Sidebar”, you will have a static image on homepage

Thanks a lot !
CactusThemes – Envato Elite Author

Hi,

We are using “Auto Fetch Data”. When you use Youtube video or Vimeo video, it will automatically fetch data to post_title and post_content.
If you do not use this feature, you need to set not to fetch data for all as follows :
Go to “Theme Options” > “Single Post/Video” > Please Do not check in option “Auto Fetch Data”
Or you can set not to fetch for each post as follows:
You need to check in option ” DO NOT FETCH” in post meta near to “Publish” option when you do not want to automatically fetch data.

Thanks and best regards,
CactusThemes – Envato Elite Author

Excellent. Thanks for the quick reply. I’ve customized tons of themes over the years, and this one has to be the best written code I’ve ever worked with. Kudos!

Great! Thank you.

Hi Paulovedder,

Have you tried https://code.google.com/p/css3-mediaqueries-js/ yet ?
We should forget about IE8 litle by little, because its market share is low and still going down fast.
You could see here
http://www.w3schools.com/browsers/browsers_stats.asp
https://www.w3counter.com/globalstats.php

Thanks a lot !
CactusThemes – Envato Elite Author

Yes, I also have tried the css3-mediaqueries-js. But ok, I agree with you, let’s just ignore IE8 and let it go away.

Great, cheers!

Hi
Please post your question here in our support system http://cactusthemes.ticksy.com/ so we can help you.
Thanks
CactusThemes – Envato Elite Author

also do we need to change any css or JS files because just changing the php files does not change the size of the thumbnails. thanks. We are trying to ge the size of thumbnails as http://www.hulu.com/grid?name=movie-trailers:-opening-this-week&from=/ any help would be appreciated.

Thanks Tom it is working now changed a bit of css. Keeping the ticket open just for a while till I play around with the options. will post back comments in sometime. in the meanwhile would love to hear if you have anything to add

Hi,

Please can you post issue on our support system at http://cactusthemes.ticksy.com/ it would be easier to track.

Thanks a lot!
CactusThemes – Envato Elite Author

Hi

Thank you for interested in the theme.

YES, you can use embed code (livestream code also) in post. And you can use home page’s header to display your embed code too, because home header can be changed to be a normal sidebar.

Cheers
CactusThemes – Envato Elite Author

Hi Clevhier,

1. You need to modify theme’s code to make that
2. To translate theme, you should translate language file in truemag/language

Thanks and best regards,
CactusThemes – Envato Elite Author

Thx

1) Can you give me the file name where I need to make it? 2) Solved. I moved files to proper dir.

Hi

Sorry for the delay.
You could find them in truemag/header-single-player.php

Regards
CactusThemes – Envato Elite Author

Hi David5150,

We have upgraded plugin “plg-revslider.zip” and “plg-truemag-shortcodes.zip”. You need to download the full file from themeforest and re-intall it.

Thanks and best regards,
CactusThemes – Envato Elite Author

Hi Smohammad,

Sorry, we do not get your point clear. Could you please provide more information about the issue?

If you have other further questions, please submit ticket to http://cactusthemes.ticksy.com

Thanks and best regards,
CactusThemes – Envato Elite Author

sorry but when i add font “roboto” to my website, this font does not display well, you can see http://www.sforum.vn/video/ .But in my site, display full character http://www.sforum.vn. 2 site are using same font.

Hi Anhvanftu,

We have checked and you’re using another font for header slider, it is not Robboto, please check again

Thanks and best regards,
CactusThemes – Envato Elite Author

Hi

You’re using custom CSS to add another font for header slider, it is not Roboto font, please change those custom CSS to Rotobo

#head-carousel .video-item .item-head h3 a { font-size: 52px;font-family: 'Calibri'; /*PLEASE CHANGE TO ROBOTO*/ font-weight: 300;}

Regards
CactusThemes – Envato Elite Author

Hi Rcuico,

You can add unlimited custom criterion for review of each post.

Regards,
CactusThemes – Envato Elite Author

Hi, I just bought the theme but I’m having trouble uploading it onto my site. It says the style.css stylesheet is missing. Help would be appreciated. Thanks again!

Hi Rcuico,

If you have downloaded the full package,first, you should unzip it so you can see installation files.

Best regards,
CactusThemes – Envato Elite Author

Hi,

We checked, nothing’s wrong with the download file on Themeforest.
But if you have difficulties, please create a ticket here http://cactusthemes.ticksy.com/ and we can help you out.

Thanks
CactusThemes – Envato Elite Author

Hi djhiphop23,

Sorry. We forget to fix version of themes when updating themes. You can use it normally. It is a labeling issue only.

Thanks and best regards,
CactusThemes – Envato Elite Author

Hi

Thank you for interested in the theme:

- YES, sliders are included in the theme as it is integrated in our theme.

- You will receive purchase code of the theme (not sliders). But do not worry, you can use the sliders normally. It only means that you should contact us for support NOT directly to the slider’s author for support.

Regards
CactusThemes – Envato Elite Author