28306 comments found.
Hello Everyone!
We’re working hard to further develop this theme. Flatsome is our only focus for the future. We have big plans for it, but will still keep it lightweight and fast. All future updates are 100% free for our customers 
If you have any pre-sales or ideas, please post them here in the item comments and we’ll answer them promptly.
Support Questions and complains should go to support@uxthemes.com
Best Regards,
Tommy Vedvik
Hello there,
I found a problem. I thought that it was just im my site but also in your demo is not working:
[image removed]
Please note that in iPhone, the “login” button in sidebar is not working.
Thank you!
Thanks for noticing. We’ll have that fixed quickly.
Here’s some feedback, in case you’d like to consider them for future updates…
1. The main section width is probably not perfectly divisible by 3 so when you set a 3 column product page without a side bar, the image sizes of each column are not the same (336/337/336 to be exact). So Whether you set the product thumbnail size to 336 or 337, you loose a column – or two to blurred images due to actual image size not matching the column’s image size.
2. When the viewport width of browsers Internet Explorer and Chrome is 1080px or smaller, content is displayed from edge to edge with no padding, which is a bit irritating… The problem does not show in FireFox.
3. It would be nice if after clicking a menu item, that item stayed highlighted – indicating which menu item’s page the visitor is on.
4. It would be even nicer if menu items showed custom blocks as drop-downs.
5. Banner backgrounds stretch only. Tile option would be handy to use nice repeating background – and also would speed up page-load.
6. When Pinterest style blog is set, 3 columns do not use the whole width leaving an unnecessary white space on the right. The ‘blog-pinterest-style’ class seems to have an unnecessary -5px margin.
Thanks. Added these to the list of to-dos 
Hi, I’m struggling understanding how to create a multi column dropdown menu from your documentation, please could you provide step by step instructions? I can’t find any ‘multi column’ option inside menu section.
Hi, did you try follow this quide?
Hi, I did but I’s not clear to me… I created a submenu and set the background image but it’s appearing below other menu items and not next to them like your example, I am not able to create a second column inside the menu, can you provide step by step instructions on how to create it?
We’ll make a movie on how to do it soon.
I already saw the image in the link you previously sent me thanks. I have a common menu structured as following: Products (main voice) – Product 1 (sub) – Product 2 (sub) – Product 3 (sub), I want to create a second column and put an image as its background like I see in your website, how should I organize the menu items in order to accomplish it?
Can you provide me with step by step instructions on ho to create a multicolumn menu? Thanks
Solved!
Take a look here: Does it make sense? http://flatsome.uxthemes.com/wp-content/uploads/sites/2/2014/04/creating-a-menu-with-image-1.gif
Hi, would you please be kind to tell me what to do to change “quick view” into another text, let’s say, “quick display”
BTW crazymonkeydefense, I do feel your disappointment.
Hi, You could translate using this method: http://flatsome.uxthemes.com/docs/#7.5
or you could edit the flatsome/woocommerce/content-product.php file 
This is a great theme.
Thanks! 
hi i used this code ”#logo{padding:0} #logo a img {max-height: none;}” so now my logo will keep its own size. but on sticky header on scroll my logo will be small, how can i fix it?
#masthead.stuck.move_down #logo a img{max-height:100px!important}
Change 100px to what you need.
i did it but now my sticky header is gone…
www.liancase.ir
thanks a lot! everything is fine now!
most of the text on theme are BOLD. how can i make them all Regular?
Could you try increase the memory limit? http://uxthemes.helpscoutdocs.com/article/26-increasing-the-wordpress-memory-limit
admin of host told me it’s a shared host, so we can’t increase it. it was ok before i update theme and woocommerce…
it was because of a bad plugin. every thing is alright now.
Nice 
Hi! How can I downsize the font that shows above the images on my categories? Thank you
Could you email this to support@uxthemes.com with a screenshot?
We’ll try to answer support emails quicker in the future.
Ok thank you. Email sent.
Replied 
Hi UX!
1) Does UX Theme allow to use Shortcode for product attribute (http://docs.woothemes.com/document/woocommerce-shortcodes/#section-17)?
2) Shortcode displaying products by product tags would be a nice feature. Is it planed?
Thx
1) That should work
ITs a default WooCommerce shortcode.
2) Good idea, we’ll create a product slider for that in version 2.0.
Great! Thanks.
Hi, tried to download the updated theme files but the only download that is available to me is of 1.9 version. how can I get the update theme?
I can’t see the UX button for shortcodes really need that
thanks
Take a look here: http://uxthemes.helpscoutdocs.com/article/20-updating-theme 
Hi.. As you write : “Free installation and setup support!” I already Send an email to you, to help me installing this theme to my site headlampmobil.com. but I don’t received any response from you. I already trying to install with no luck, all images on themes not load like example site on :http://themeforest.net/item/flat-responsive-woocommerce-theme/full_screen_preview/5484319.
Please help me
Thank Sondang
Hi, you sent this late on friday. Support is a bit slower in weekends.
Did you see this: http://themeforest.net/item/flat-responsive-woocommerce-theme/5484319/supportItem support does not include: Customization and installation services.
Thats normal for most themes here. Please follow the documentation on how to install the theme: http://flatsome.uxthemes.com/docs/Hei i don’t that… I only see this when i buy :
Free Lifetime updates!
Free installation and setup support! <- read thisss i thing this clear…
WordPress 3.8+ Ready
WooCommerce 2.1+ Ready
WPML Ready (.po files included)
SEO Optimized
Online Documentation – http://flatsome.uxthemes.com/docs/
Free Lifetime updates!
Free installation and setup support! <— read this ..
WordPress 3.8+ Ready
WooCommerce 2.1+ Ready
WPML Ready (.po files included)
Sorry about that. Could you reply to the email we sent, and we’ll help you out.
Is there a guide on how to make one of the styles? Because i really like the mega shop but when i place my logo it all goes to standard style. Thank you.
You could click the “Load preset” button in Theme Option Panel, but remember that will remove all your settings.
hi, again… i know it will remove all my setting but i want my setings to like the mega shop. The problem taht i don’t know how to make them and if i load preset, when i change the mega shop logo with my one, the theme goest to standard and the mega shop seting will be gone. THe problem is when i try to change the mega shop setings – any modification on the preset will resume the default seting.
How can I add “ALT”, “TEXT” tags for “ux_banner” short code? please add this feature for all short codes if possible.
It will help for the SEO
thanks
Hi, ux_banner is not an image. Its a div with a background. Can’t add alt text to a div :/
How do I get the social icons in place of the cart on main menu? as per your demo
Activate the Catalog Mode and Add [follow] shortcode to the replacement field 
Hi, I want to edit the ‘shop’ page to contain product categories but when i add the category short code the product items (which appear automatically) are large size. I don’t want all products listed on the shop page without some way of filtering them.
I also wanted to add categories to the menu but does it mean I have to create a custom category page and link to it in the menu?
Great theme…pity about the customers service 
Typical scenario on here, with ThemeForest, no customer service with themes (which now makes me hesitant to buy any theme here). I don’t really care to be honest, I can get someone to do what I want on Elance…IMHO but then just be up front and say we don’t offer support at all, and don’t have a support e-mail for people to send support questions too.
Hi, we do have customer service at support@uxthemes.com. Could you try email it again? This theme is probably the best rated WooCommerce theme with over 5000 sales. That would been impossible without great customer service.
I did e-mail 3 days ago. Got a reply, which needed a clarification, which I then responded too. I am still waiting for a resolution? I am not asking for something unreasonable, but a simple question that relates to the theme I bought from you….
I am not going to e-mail again. I have sent my mail. The fact that someone responded in the first place means you got it. However, the person who mailed me back couldn’t figure out what I was asking, fair enough, hence I replied back with further clarification…and here I am still waiting….
Sent you a reply 
product page – can it go full width? even with no-sidebar, there is an empty space to the right of product text for upsells that can’t be disabled. would like the product text to be wider and not have blank space.
Hi Michael, ?
For some reason emails sent to support@uxthemes.com are bouncing back.
I have just you an email using your profile page!
I have added [ux_product_categories number=”16” parent=”0” columns=”5”] and for some reason it renders ( .column-slider .product-category .header-title ) overflowing to the right in IE. No issues in Chrome.
Really, could you try again? Just tested it and it worked.
Could you email us a screenshot of it?
Here is the link to the screen shot https://drive.google.com/file/d/0B-KMpq9UqD_nUnU2SGhOS1I3dmM/edit?usp=sharing May be its to do with gmail so I just forwarded you the bounced mail from my corporate mailbox. 
In mean time, are you able to look into my issues of category slider’s appearance on IE and Wishlist link that’s not working. Also, if you can send us a brief but step by step method of creating a dropdown menu with the image?
Many thanks for your prompt support. Cheers!
Hi, did you email us a screenshot of the IE bug? 
I’m getting a bit confused when support is happening here and on email. It’s much easier if you only use support@uxthemes.com in the future 
Wishlist page needs to be set in WooCommerce > Settings > Wishlist > Wishlist page.
This should be the same link as the Wishlist link at the top.
I thought it will be a bit confusing for you since I am using two channels to get suport from you – this page and your email. This is because the emails were bouncing back so I have been trying to reach you guys from here. When you asked for the screenshot, I thought you meant the screen shot of the emails that have been bouncing back because you asked for the screen shot in reply to my post regarding email issues. I couldn’t have possibly thought of you asking for the screen shot of the IE bug because of the website is live and you have the link to it including admin credentials I emailed you while ago. 7 hope this clears the air a bit.
Appreciate your patience and support. 
Just sent you links to screen shots on my Google Drive. Also, emailed them to your support@uxthemes.com address. 
ah, thanks
Got them now. We’ll have that fixed for next version 
Any idea how long?
During the next few weeks.
SECOND ATTEMPT! 
Few days ago sent you an email on this as well.
The Wishlist link on my website doesn’t go any where. I have set it properly according to you doc.
Thanks for your tireless support guys.
Hi, i’ve tried to instal the theme but i bump in to some problemes and the host did find something :
I investigated your case and I noticed that the problem is with installed plugins on your Wordpress website. The plugin are ninja-forms and envato. I have disabled them and the site is loading now.
When i install and activate your theme al goes blank with warning errors. Any idea what is happening?
I’ve fixed.
Nice 