4080 comments found.
how do I add the submit video feature to the my website?
thank you loving it so far great theme, Sergio
Hi,
Please follow this docs: http://doc.cactusthemes.com/truemag/#!/settings-usersubmit
Best regards,
CactusThemes
Love this Theme! WOW! I can do almost anything! Love it! These comments have been very useful too! Tons of great tops and tricks in here!
My question, on the post page (where the video is) the title is below the video. I would like to move it to the top of the post, above the video. Is this possible? If so, how? 
Thank you!
actually, I would like to move the title, more videos button, author, date info about the video. Not just the title.
Hi Dabcc,
You will need to edit code to do that. It’s in /truemag/header-single-player.php file. Find the line having
<div class="item-head">...</div>and move it up the line
<div class="item-thumbnail">...</div>
Note: Before changing it, you need to backup the old files or create a child theme.
If you have further questions, please submit ticket to http://cactusthemes.ticksy.com so we can help.
Best regards,
CactusThemes
Can you help me let registered people post .mp4 link non only youtube and vimeo link
Hi Eyrame,
It’s possible to enter .mp4 link in the Submit Video form. However, that link will goes to Video URL field of the post. In that case, Admin have to move that URL into Video File field to make it work.
Thanks,
CactusThemes
Hello, how should I update my TrueMag theme without loosing my articles ?
And, why the menu in the article page appears like that : http://www.heberger-image.fr/images/80669_backoffice_article_wp.png.htmlThank you,
Hi Lackof_patience,
1. The update of TrueMag theme does not affect your articles.
2. We do not get your point clearly. Please submit a ticket to our support system: http://cactusthemes.ticksy.com/ and give us more information about your problem so we can check. Before that, make sure you have the latest version of all plugins and TrueMag theme.
Thanks,
CactusThemes
Submit Video from mobile is unusable state. Look: http://i60.tinypic.com/2i1jghz.jpg You can not scroll and you can not write. From laptop is ok.
Hi SaMveryUEL,
Please submit a ticket to our support system: http://cactusthemes.ticksy.com and leave your admin account so we can help.
Thanks,
CactusThemes
ok
I recently installed the simply instagram plugin and created this page on my website with instagram pictures. easource.com/instagram
The problem is that I want those instagram pictures to be displayed in the footer on my website. I commented out the footer a while ago through the footer.php file. If you need me to uncomment it out to see how it would look I can do that.
I tried using the widget and dragging it into the footer sidebar tab but that didn’t work. Is there another way that I can have it displayed only in the footer?
Hi,
Please submit a ticket to http://cactusthemes.ticksy.com and leave some screenshots of the problem so we can check. If you provide an admin account, it would be great.
Best regards,
CactusThemes
Hi there!
Wow! Your theme looks great. Before I buy can people create there own channel? If I understand it correctly people can upload there own videos? I would like people to login and set up a profile first, does your theme support this?
Just checking …
Thank you for your service,
Christine 
Hi,
Thanks for your interests. Regarding your questions:
1. People (guests) cannot upload there own videos. They can just submit request for admin to be approved.
2. Admin (authors) can upload their videos, if you set up the permissions to do so. Each author has their own profile page. If you use BuddyPress, it would perfectly help you this.
Best regards,
Cactusthemes
Hi, I experiment problems playing the videos with JWPlayer on Firefox. They play fine on IE, Chrome and Safari (even if longer to start on Safari) but I get “Error loading media, File could not be played” with Firefox. I both try HTML5 and Flash in JWPlayer mode. I use Firefox 30.0. Thanks for your help.
Hi
Please submit ticket to http://cactusthemes.ticksy.com and leave URL of your site so we can check.
Best regards,
CactusThemes
Thanks for your help. For those who will get the same trouble, I solved it with my host defining the MIME type for the mp4 files.
Hi When i create a grid for the home page, everything works fine, but then randomly on the next slide, the grid alignment or rows or something will mess up forcing one of the small posts/images onto a new row.
Hi
Make sure you have the latest version of TrueMag (2.9). Please find the latest version of ThemeForest and update your theme.
If you already have the latest version, please submit a ticket to http://cactusthemes.ticksy.com and leave your site URL so we can check.
Best regards,
CactusThemes
Please tell me – i have installed theme and sample data according to your theme’s manual. I see the menu tree at the bottom of the screen below the footer. If i disable mash-menu plugin – it dissapears. How to resolve that issue. Thanks!
P.S. if i make Theme Options > Main Navigation > Hide Main Navigation > Yes – i don’t have menu on the header. and nothing else new appears. – so i don’t understand what that mashmenu plugin does – please clarify
Hi,
If you want to use MashMenu plugin, please follow the instruction here (http://doc.cactusthemes.com/truemag/#!/setting_menu).
MashMenu is just an addon to replace default dropdown menu (see http://codecanyon.net/item/mashmenu-wordpress-easy-mega-menu-plugin/5233213). If you do not want it, just ignore it
Best regards,
CactusThemes
Hi! Thanks for quick reply. I followed these instructions one by one, and then wrote this comment. I tried to reinstall completely new wp site and followed them once again – results are the same
Hi,
Please submit a ticket to http://cactusthemes.ticksy.com and leave URL of your site so we can check.
Thanks and best regards,
CactusThemes
Hi SaMveryUEL,
Please go to? Appearance -> Theme Options -> Main Navigation -> “Activate Mobile Navigation When Browser Width Is” and enter value (in pixel).
For example: “700” > which means it turns into mobile layout when browser width is 700px.
Thanks,
Best regards,
CactusThemes
I entered 700 and later 480 pixel. But no change the situation.
Please submit ticket and leave URL + admin account so we can check directly.
Thanks and best regards,
CactusThemes
Does this work with any other membership plugin? Eg. Paid Membership Pro?
Hi
It works with WPMU Membership plugin https://premium.wpmudev.org/project/membership/.
Best regards,
Cactusthemes
Yay!!! Bought it Been saving for this for a long time. May you continue to provide updates for this wonderful theme. It is the best multimedia theme that I have seen so far.
Thank you.
Hi,
Thanks for using our theme. We are regularly updating this theme with more and more features.
May you have any problems using it, do not hesitate to contact us at http://cactusthemes.ticksy.com
Best regards,
CactusThemes
Hi! Where can I download older version of the theme?
Hi,
Do you mean the latest version? It’s in the same place on ThemeForest. Old files will be replaced by the newer ones.
Best regards,
CactusThemes
Hi! can you please tell me if there’s an option for auto-update revslider – as it has already second update which is not included in your theme.
Hi,
RevSlider is only updated along with our theme. The latest version of revslider included in the package is 4.5.2. We will update newer version (4.5.6) soon.
Best regards,
CactusThemes
there’s 4.5.7 now 
Just to inform, It has been updated
Please let me know if you help me to resolve this issue.
-Dahaomine
Hi Dahaomine,
After careful consideration, maybe it is due to the third party’s plugin. You can try using FTP account to deactivate plugins which are not TrueMag’s. Or, please submit a ticket to http://cactusthemes.ticksy.com and send your admin account so we can check.
Best regards,
CactusThemes
All of my thumbnails are different sizes. Detube made all of the thumbnails the same size. See here for an example: http://chtv.slamagency.com/videos/david-crowder/
How do I ensure that they are always the same dimensions?
Hi
Because YouTube does not provide HD thumbnail for all videos (only some low resolution, old videos). We can’t do anything with YouTube service, so you need to upload your own thumbnail images (high quality recommended)
Best regards,
CactusThemes
How was Detube able to process thumbnails without there being different heights? Part of the appeal of a video theme is automatic thumbnails. Are you working on a fix? This seems like a simple request.
Our theme is using default wordpress thumbnail cropping function, and it can’t crop if original image is smaller than thumbnail size.
We’ve been working so much to make our theme not broken in case there are some wrong dimensions thumbnails. We let customers to upload their own image to ensure the quality.
However, forcing all thumbnail images to be same dimensions is not impossible. You could achieve it with some CSS.
We will consider to improve this issue in near update.
Thanks for your comments,
CactusThemes
Hi,
May I know the best SEO plugin for your theme?
How about Yoast (http://wordpress.org/support/plugin/wordpress-seo)?
How about this one: http://codecanyon.net/item/premium-seo-pack-wordpress-plugin/6109437KIndly need your advise
Thanks
Hi,
YOAST is our recommended plugin.
Best regards,
CactusThemes
Is there a “simple” way to have certain posts to not have a nav and header? I’m duplicating a post that needs to go to certain people but I don’t want a header, nav on that page. So in other words, two of the same posts – one with header and nav the other without.
Thanks in advance.
Truemag has no such option. If you want to change, you have to use CSS.
Could you please sumit a ticket to http://cactusthemes.ticksy.com/ So we can support for you.
Best regards,
CactusThemes
Is there any money-back option if i bought it few days ago and it didn’t worked for me the way i wanted?
Hi,
The money-back option is processed by Envato, not by us, in case you have troubles with the products you bought. So, you can try contact ThemeForest support for this unwanted issue.
However, could you submit tickets to http://cactusthemes.ticksy.com and describe your problems so we can help?
Best regards,
CactusThemes
Hi. Is there some kind of widget to count live the number of videos the site host and show the information publicly e.g. True Mag – 1234 videos. The count will change in relation to number of videos added. a bit like “number of visitors” feature. thank you.
Hi
I’m afraid there is no plugin works like you wish. But it’s not too hard to make, you could order a custom code service.
Best regards,
CactusThemes
