4080 comments found.
When people submit videos, they aren’t show up in the pending area anymore. Any reason?
When the video is submitted, I see in the code that it says:
[div class=”ajax-error”] Unexpected token <[/ div]
(above I’ve replaced <> with [])
Any ideas?
I have now submitted a support ticket. Please see ASAP. Thanks!
Hi,
Probably there is an update with Contact Form 7 and the submit video feature does not work well with the latest version. Please install previous of Contact Form 7 and wait for True Mag update.
Best regards,
CactusThemes
Will do. You should probably make this info and the version number known in your documentation. Thanks!
Uninstalled 3.9 and installed 3.8. Now it is working. Any plans to get it working with 3.9? Thanks.
Hi,
True Mag has been updated to 2.11.1 which fix this issue. Please update.
Cheers!
CactusThemes
Meaning it allows Contact Form 7 ver 3.9?
I upgraded to 2.11.1 and then upgraded to Contact Form 7 3.9 and got this error “Failed to send your message. Please try later or contact the administrator by another method.”
I’ve reverted back to Contact Form 7 3.8 and it does not work now as well.
I have now re-installed Contact Form 7 ver 3.9 and it is working now.
Great
Hi!
I have a problem with the plugins instalation.
When i try install TrueMAG – Movie, Shortcodes, Rating and Member.
I get this message:
“object(WP_Error)#5368 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(226) “Ha sucedido un error inesperado. Algo fue mal con WordPress.org o con la configuración de este servidor. Si continuas teniendo problemas, por favor prueba en los foros de soporte.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.”
I use the last version.
Hi,
Please install those plugins via uploading. The installation files can be found in the download package.
Best regards,
CactusThemes
Hi,
Just gently reminder, may I know why I still can’t play the embed-code’s movie clip trough iOS (using booth JWPlayer and HTML5 player)?
As you said, the setting is correct, but why the result is error?
For the details, please refer to my outstanding ticket.
Thanks
Hi.
Sorry we do not get your point clearly.
Please submit a ticket to http://cactusthemes.ticksy.com and leave your url and admin account so we can check.
Best regards,
CactusThemes
Hi,
Done, may I know when you will get back with the solutions? estimated date at least
kindly need your advise
thanks
Hi,
We have received and replied your ticket. Please follow there.
Best regards,
CactusThemes
Hi
when I installed theme from admin panel, the following error was generated. My server support say theme files is corrupted. what do you think about this?
Notice: Use of undefined constant ss – assumed ‘ss’ in /*/public_html/wp-content/themes/truemag/inc/theme-options.php on line 1467
Warning: Cannot modify header information – headers already sent by (output started at //public_html/wp-content/themes/truemag/inc/theme-options.php:1467) in /home/teachno1/public_html/wp-includes/option.php on line 747
Hi,
Maybe you’re turning on PHP error_reporting on your server. Try to set error_reporting(0); or ini_set(‘error_reporting’,0);
(add that line in wp-config.php)
Please submit ticket to http://cactusthemes.ticksy.com if you still have this error.
Best regards,
CactusThemes
hello
Why i can’t install this theme on wordpres.
wordpress says This file is too big. The file size must be less than 1500 KB Back
Hi,
The maximum upload size setting on your server is too low. You need to increase that value. Contact your hosting provider if needed.
Check this: http://wordpress.org/support/topic/how-to-increase-the-max-upload-size
Best regards,
CactusThemes
Your ticket system is tedious and fairt much time your users
When you sell themes you could at least to facilitate the task to your users.
Your theme is interesting but is difficult for buyers.
You earn money but the theme is not followed seriously.
I do not recommend this theme.
Hi
I am sorry for any inconvenient with the ticket system. TIcksy is used widely for Envato authors and buyers.
If you have issue connecting Ticksy, please feel free to email us at admin@cactusthemes.com
Thank you
Ticksy ain’t working properly.
I hav been trying to login for the past three days and it keep returning this in the url http://cactusthemes.ticksy.com/#
Can you please check this or otherwise i have to drop a bunch of issues here and I do not wnat that because the theme is great
Hi
If you have have issue connecting Ticksy, please email us at admin@cactusthemes.com
Thank you
hello
Why i can’t install this theme on wordpres.
wordpress says This file is too big. The file size must be less than 1500 KB Back
Hi,
You must increase the maximum upload size on your server. Check this tuts http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ or contact your hosting provider to do this.
Best regards,
CactusThemes
can u install it for me plz?
Hi,
We can install for you, but the settings for “maximum upload size” needs to be configured by you or your hosting provider as it requires extra permissions on server.
Please submit ticket to http://cactusthemes.ticksy.com so we can help.
Thanks and best regards,
CactusThemes
I noticed you have an update for the theme, how do I install the update without losing everything I have created on my site so far?
Hi,
You just need to re-install the theme. Everything would stay the same.
Best regards,
CactusThemes
Sorry Guys next problem..
When I load a new video post and copy the video url as noted in your instruction although the video loads it doesn’t fetch back any video Title or video description..
Can you help please
Hi,
Please submit ticket to http://cactusthemes.ticksy.com and leave your site URL so we can check.
Thanks and best regards,
CactusThemes
Hi,
I really like your template, and I have some pre-sales questions:
- I´m gonna need to upload some videos, from vimeo, youtube and also my own videos. Would be possible using these 3 sources?
- Can these videos from all the sources being shown in full screen?
- Also, I need to upload audio files. Could I upload mi own audio?
Many thanks!
Hi,
Thanks for interest. Regarding your questions:
1. Yes, you can use videos from Vimeo, YouTube, and self-hosted video
2. Yes, there is a fullscreen button on every video player.
3. Yes, it supports .mp3 audio file.
Best regards,
CactusThemes
Hi,
I’m wondering, if I want to have a parallax homepage, which visual composer bellow that I should buy? I’m afraid the nonsupporting and overlapping issue with your visual composer.
http://codecanyon.net/item/video-parallax-backgrounds-for-visual-composer/7049478?WT.ac=search_item&WT.oss_phrase=paralax&WT.oss_rank=3&WT.z_author=GambitTech http://codecanyon.net/item/parallax-video-backgrounds-for-visual-composer/7320433?WT.ac=search_thumb&WT.oss_phrase=paralax&WT.oss_rank=6&WT.z_author=BrainstormForce http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199?WT.ac=category_thumb&WT.z_author=BrainstormForceKindly need your advise
Thanks
Hi
TrueMAG’s Visual Composer works with VC addons plugins, but we haven’t tested all addons, including those 3 paralax addons. I’m afraid you have to choose by yourself.
Best regards,
CactusThemes
Thank you for your speedy response…
All sorted now except the True Mag Child Poster plugin wouldn’t load any ideas
Thanks
Hi
True Mag Child Poster is child theme, not a plugin. If you want to have poster size images, go to Appearance > Themes to install and activate this child theme
Best regards,
Cactusthemes
hi guys, I’m trying to activate your themes own plugins and I keep getting the same message… have you any idea whats going wrong? thank you
object(WP_Error)#341 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(219) “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.
Hi,
Please install those plugins via uploading. The installation files can be found in the download package /Installation Files/ folder
Hello, is it possible to integrate the classy slider in body area (row) instead in header ?
regards
Hi,
No it’s not possible. at the moment. You have to copy the code from header to body area.
We are updating to turn those sliders into shortcode, so you can embed it anywhere.
Best regards,
CactusThemes
Hi! A lot of your “required” plugins are missing designated URL’s preventing direct install from wordpress. I got around to install them by importing one by one from the themeforest files. Still after importing all sample data, posts do not show up properly after being clicked in at the carrousel, like they do in your demo. The support documentation is very vague when it comes to handling posts. Video tutorials on the theme installation would be so much better. Please advise.
I’m running Wordpress v. 3.9.1
Once the themes is installed if you click on a post it just reloads the page…
Hi,
Please submit ticket to http://cactusthemes.ticksy.com and leave website URL so we can check the problems.
Thanks and best regards,
CactusThemes
Hi,
I love the theme, Before I buy it, I have couple question. Can I play the video dirctly on the slider? and will it played the second video automatically after first one?
Thanks Dennis
Yes and No
Videos can be played on the slider (except Metro Slider), but next video will no be played automatically. The auto-play next video feature only works in single video page.
Thanks for interest,
CactusThemes.
This theme is amazing! Congratulations! 
My question: How can I activate Metro Slider on Category page?
Thanks!
Sorry, activate Metro Slider on “Video Listing” Thanks
Hi,
It’s not possible to activate Metro slider on “Video Listing” page. You can, however, use Front Page template and add video listing shortcode (Smart Content Box) there.
Best regards,
CactusThemes
Is there any way that not shows certain post on slider?
Hi,
No, it only has the ability to choose specific posts to show on slider.
understood, thank you
<iframe height=498 width=510 src=”http://player.youku.com/embed/<?php echo $video->id; ?>” frameborder=0 allowfullscreen></iframe> to “single-project.php” But mistakes?How should I do?Details can tell me? Thank you very much!
Hi,
Do you mean Heaven theme or our True Mag theme?
Sorry! I think I said that Haven theme, very sorry