Discussion on True Mag - WordPress Theme for Video and Magazine

Discussion on True Mag - WordPress Theme for Video and Magazine

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When people submit videos, they aren’t show up in the pending area anymore. Any reason?

I’ve reverted back to Contact Form 7 3.8 and it does not work now as well.

I have now re-installed Contact Form 7 ver 3.9 and it is working now.

Hi!

I have a problem with the plugins instalation.

When i try install TrueMAG – Movie, Shortcodes, Rating and Member.

I get this message:

“object(WP_Error)#5368 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(226) “Ha sucedido un error inesperado. Algo fue mal con WordPress.org o con la configuración de este servidor. Si continuas teniendo problemas, por favor prueba en los foros de soporte.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.”

I use the last version.

Hi,

Please install those plugins via uploading. The installation files can be found in the download package.

Best regards,

CactusThemes

Hi,

Just gently reminder, may I know why I still can’t play the embed-code’s movie clip trough iOS (using booth JWPlayer and HTML5 player)?

As you said, the setting is correct, but why the result is error?

For the details, please refer to my outstanding ticket.

Thanks

Hi.

Sorry we do not get your point clearly.

Please submit a ticket to http://cactusthemes.ticksy.com and leave your url and admin account so we can check.

Best regards,

CactusThemes

Hi,

Done, may I know when you will get back with the solutions? estimated date at least

kindly need your advise

thanks

Hi,

We have received and replied your ticket. Please follow there.

Best regards,

CactusThemes

Hi

when I installed theme from admin panel, the following error was generated. My server support say theme files is corrupted. what do you think about this?

Notice: Use of undefined constant ss – assumed ‘ss’ in /*/public_html/wp-content/themes/truemag/inc/theme-options.php on line 1467

Warning: Cannot modify header information – headers already sent by (output started at //public_html/wp-content/themes/truemag/inc/theme-options.php:1467) in /home/teachno1/public_html/wp-includes/option.php on line 747

Hi,

Maybe you’re turning on PHP error_reporting on your server. Try to set error_reporting(0); or ini_set(‘error_reporting’,0);

(add that line in wp-config.php)

Please submit ticket to http://cactusthemes.ticksy.com if you still have this error.

Best regards,

CactusThemes

hello

Why i can’t install this theme on wordpres.

wordpress says This file is too big. The file size must be less than 1500 KB Back

Hi,

The maximum upload size setting on your server is too low. You need to increase that value. Contact your hosting provider if needed.

Check this: http://wordpress.org/support/topic/how-to-increase-the-max-upload-size

Best regards,

CactusThemes

Your ticket system is tedious and fairt much time your users

When you sell themes you could at least to facilitate the task to your users.

Your theme is interesting but is difficult for buyers.

You earn money but the theme is not followed seriously.

I do not recommend this theme.

Hi
I am sorry for any inconvenient with the ticket system. TIcksy is used widely for Envato authors and buyers. If you have issue connecting Ticksy, please feel free to email us at admin@cactusthemes.com

Thank you

Ticksy ain’t working properly.

I hav been trying to login for the past three days and it keep returning this in the url http://cactusthemes.ticksy.com/#

Can you please check this or otherwise i have to drop a bunch of issues here and I do not wnat that because the theme is great

Hi
If you have have issue connecting Ticksy, please email us at admin@cactusthemes.com

Thank you

hello

Why i can’t install this theme on wordpres.

wordpress says This file is too big. The file size must be less than 1500 KB Back

Hi,

You must increase the maximum upload size on your server. Check this tuts http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ or contact your hosting provider to do this.

Best regards,

CactusThemes

can u install it for me plz?

Hi,

We can install for you, but the settings for “maximum upload size” needs to be configured by you or your hosting provider as it requires extra permissions on server.

Please submit ticket to http://cactusthemes.ticksy.com so we can help.

Thanks and best regards,

CactusThemes

I noticed you have an update for the theme, how do I install the update without losing everything I have created on my site so far?

Hi,

You just need to re-install the theme. Everything would stay the same.

Best regards,

CactusThemes

Sorry Guys next problem..

When I load a new video post and copy the video url as noted in your instruction although the video loads it doesn’t fetch back any video Title or video description..

Can you help please

Hi,

Please submit ticket to http://cactusthemes.ticksy.com and leave your site URL so we can check.

Thanks and best regards,

CactusThemes

Hi,

I really like your template, and I have some pre-sales questions:

- I´m gonna need to upload some videos, from vimeo, youtube and also my own videos. Would be possible using these 3 sources?

- Can these videos from all the sources being shown in full screen?

- Also, I need to upload audio files. Could I upload mi own audio?

Many thanks!

Hi,

Thanks for interest. Regarding your questions:

1. Yes, you can use videos from Vimeo, YouTube, and self-hosted video

2. Yes, there is a fullscreen button on every video player.

3. Yes, it supports .mp3 audio file.

Best regards,

CactusThemes

Hi

TrueMAG’s Visual Composer works with VC addons plugins, but we haven’t tested all addons, including those 3 paralax addons. I’m afraid you have to choose by yourself.

Best regards,

CactusThemes

Thank you for your speedy response…

All sorted now except the True Mag Child Poster plugin wouldn’t load any ideas

Thanks

Hi

True Mag Child Poster is child theme, not a plugin. If you want to have poster size images, go to Appearance > Themes to install and activate this child theme

Best regards,

Cactusthemes

hi guys, I’m trying to activate your themes own plugins and I keep getting the same message… have you any idea whats going wrong? thank you

object(WP_Error)#341 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(219) “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.

Hi,

Please install those plugins via uploading. The installation files can be found in the download package /Installation Files/ folder

Hello, is it possible to integrate the classy slider in body area (row) instead in header ?

regards

Hi,

No it’s not possible. at the moment. You have to copy the code from header to body area.

We are updating to turn those sliders into shortcode, so you can embed it anywhere.

Best regards,

CactusThemes

Hi! A lot of your “required” plugins are missing designated URL’s preventing direct install from wordpress. I got around to install them by importing one by one from the themeforest files. Still after importing all sample data, posts do not show up properly after being clicked in at the carrousel, like they do in your demo. The support documentation is very vague when it comes to handling posts. Video tutorials on the theme installation would be so much better. Please advise.

I’m running Wordpress v. 3.9.1

Once the themes is installed if you click on a post it just reloads the page…

Hi,

Please submit ticket to http://cactusthemes.ticksy.com and leave website URL so we can check the problems.

Thanks and best regards,

CactusThemes

Hi,

I love the theme, Before I buy it, I have couple question. Can I play the video dirctly on the slider? and will it played the second video automatically after first one?

Thanks Dennis

Yes and No :) Videos can be played on the slider (except Metro Slider), but next video will no be played automatically. The auto-play next video feature only works in single video page.

Thanks for interest,

CactusThemes.

This theme is amazing! Congratulations! ;)

My question: How can I activate Metro Slider on Category page?

Thanks!

Sorry, activate Metro Slider on “Video Listing” Thanks

Hi,

It’s not possible to activate Metro slider on “Video Listing” page. You can, however, use Front Page template and add video listing shortcode (Smart Content Box) there.

Best regards,

CactusThemes

Is there any way that not shows certain post on slider?

Hi,

No, it only has the ability to choose specific posts to show on slider.

understood, thank you

Now youku.com provides videos in Iframe format which can be played on Ipad or Iphone. But now Haven theme only supports youtube and vimeo playback. I tried to copy the code: <iframe height=498 width=510 src=”http://player.youku.com/embed/<?php echo $video->id; ?>” frameborder=0 allowfullscreen></iframe> to “single-project.php” But mistakes?How should I do?Details can tell me? Thank you very much!

Hi,

Do you mean Heaven theme or our True Mag theme?

Sorry! I think I said that Haven theme, very sorry

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